HP ProBook 450 G5, Maintenance And Service Manual

Page 1: ...HP ProBook 450 G5 Notebook PC Maintenance and Service Guide ...

Page 2: ...atures may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Your product does not support Windows 8 or Windows 7 In accordance with Microsoft s support policy HP does not s...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 6: ...vi Safety warning notice ...

Page 7: ...rts catalog 18 Computer major components 18 Cable Kit 21 Display components 22 Plastics Kit 24 Bracket Kit 24 Mass storage devices 25 Miscellaneous parts 26 4 Removal and replacement procedures preliminary requirements 29 Tools required 29 Service considerations 29 Plastic parts 29 Cables and connectors 30 Drive handling 30 Grounding guidelines 31 Electrostatic discharge damage 31 Packaging and tr...

Page 8: ...ouchPad assembly 58 USB board 60 Fan 62 Card reader board 64 Battery 65 System board 67 Heat sink assembly 70 RTC battery 73 Display assembly non touch 74 Power connector and cable 81 7 Computer Setup BIOS TPM and HP Sure Start 82 Using Computer Setup 82 Starting Computer Setup 82 Using a USB keyboard or USB mouse to start Computer Setup BIOS 82 Navigating and selecting in Computer Setup 82 Restor...

Page 9: ...0 What you need to know before you get started 90 Using the HP Recovery partition select products only 91 Using HP Recovery media to recover 91 Changing the computer boot order 92 Removing the HP Recovery partition select products only 92 10 Specifications 93 39 6 cm 15 6 in display specifications 94 Hard drive specifications 94 Solid state drive specifications 95 11 Statement of memory volatility...

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Page 11: ...Graphics Supports HD decode DX12 HDMI 1 4b Integrated UMA Graphics GT1 and GT2 Integrated with shared video memory dynamically allocated Switchable discrete graphics Nvidia N16S GMR S with 2 GB dedicated video memory Supports CUDA Optimus PhysX GPU Boost 2 0 Panel 39 6 cm 15 6 inch LED backlight 16 9 aspect ratio SVA HD 1366x768 220 nits eDP HD slim 3 2 mm 1 or 2 WLAN antennas anti glare UMA only ...

Page 12: ... 7200 rpm 500 GB hybrid 8 GB SSD Primary M 2 storage M 2 2280 SSD NGFF 512 GB PCIe NVMe TLC not available with Celeron 256 GB PCIe NVMe value not available with Celeron 128 GB SATA TLC Audio Visual Audio controls Integrated mono microphone non webcam models only Integrated dual array microphone webcam models only Integrated camera 720p HD supports Wide Dynamic Range WDR IR camera 720p HD supports ...

Page 13: ...p of panel External media card Digital Media Reader Slot Supports SD SDHC SDXC Ports Input output VGA Dsub 15 pin supporting 2048 1536 external resolution at 60 GHz Hot plug unplug and auto detect HDMI 1 4b 2 USB 3 0 right left USB 2 0 powered port left USB Type C PD DP gen 1 Headphone microphone combo jack RJ 45 Ethernet includes link and activity lights Multi pin AC port Docking Docking via USB ...

Page 14: ...I Certified Hardware Root of Trust Yes Hardware enforced software protection No Firmware based operating system recovery No Operating system Operating system version Windows 10 Preinstalled Windows 10 Home 64 Windows 10 Home 64 Plus Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Plus Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 Chinese Market CPPP Plus Windows 1...

Page 15: ... 10 Professional 64 Certified Microsoft WHQL Web only support Windows 10 Enterprise Windows 10 Enterprise 64 LTSB 1607 Serviceability End user replaceable parts AC adapter M 2 solid state drive Hard drive Memory module WLAN module WWAN module WWAN SIM card Keyboard 5 ...

Page 16: ...onnector providing DisplayPort output NOTE Cables and or adapters purchased separately may be required 2 USB 3 x SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed Hi...

Page 17: ... act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 USB 2 0 powered port Connects a USB device such as a cell phone camera activity tr...

Page 18: ...ab and then select User Guides NOTE When a device is connected to the jack the computer speakers are disabled 5 Memory card reader Reads optional memory cards that store manage share or access information To insert a card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To rem...

Page 19: ...ra hardware and software installed on your product 4 Internal microphones 1 or 2 depending on model Record sound 5 Camera light select products only On One or more cameras are in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regul...

Page 20: ...one Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Components ...

Page 21: ...ps lock light On Caps lock is on which switches the key input to all capital letters 3 Fn lock light On The fn key is locked 4 Mute light Amber Computer sound is off Off Computer sound is on 5 Microphone mute light Amber Microphone is off Off Microphone is on 6 Num lk light On Num lock is on 7 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or ...

Page 22: ...exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Sp...

Page 23: ...equently used system functions See Action keys on page 14 5 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key or Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lk is pressed the integrated keypad can be used like ...

Page 24: ...ou hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Initiates Sleep which saves your information in system memory The display and othe...

Page 25: ...then receive a warning message remove the module to restore computer functionality and then contact support Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 SIM card slot select products only Supports a wireless subscriber identity module SIM card The SIM card slot is located under the service door 3 Vent Enables a...

Page 26: ...ossibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Serial...

Page 27: ...r upside down on a flat surface 6 Remove the service door 7 Open the SIM locking hinged connector 8 Gently press the SIM card 1 into the connector and then rotate the hinge 2 down to secure the SIM card NOTE The SIM card in your computer may look slightly different from the illustration in this section NOTE See the image in the service bay to determine which way the SIM card should be inserted int...

Page 28: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details 18 Chapter 3 Illustrated parts catalog ...

Page 29: ...8 Fingerprint reader assembly includes cable L00851 001 9 Fan L00843 001 10 Models with discrete graphics L00841 001 11 Models with UMA graphics L00840 001 12 RTC battery 746439 001 13 System board includes replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system Models with UMA graphics Intel Core ...

Page 30: ...ve L00875 001 256 GB PCIe L00874 001 128 GB SATA 3 L00873 001 22 WLAN module Intel Dual Band Wireless AC 3168 802 11ac 1 1 Wi Fi Bluetooth 4 0 combination adapter 852511 001 Intel Dual Band Wireless AC 8265 802 11ac 2 2 Wi Fi Bluetooth 4 2 combination adapter 851594 001 Realtek RTL8822BE 802 11AC 2x2 Wi Fi BT 4 2 Combo Adapter 915623 001 Realtek RTL8821CE 802 11AC 1x1 Wi Fi BT 4 2 Combo Adapter 91...

Page 31: ...Cable Kit Item Description Spare part number Cable Kit L00847 001 1 TouchPad cable 2 Power button board cable 3 Card reader board cable 4 USB board cable Cable Kit 21 ...

Page 32: ...Display components 22 Chapter 3 Illustrated parts catalog ...

Page 33: ...A L00868 001 3 Display webcam cable assembly WLAN models L00862 001 WWAN models L00863 001 4 Webcam module L01065 001 Microphone board L01046 001 5 WLAN antennas Single L01501 001 Dual L01502 001 6 WWAN antennas L01503 001 7 Hinge Kit includes left and right hinges L00865 001 8 Display rear cover includes wireless antennas L00855 001 Display components 23 ...

Page 34: ...Main service door 2 Fingerprint reader insert for use in models without a fingerprint reader Bracket Kit Item Description Spare part number Bracket Kit L01029 001 1 USB Type C connector bracket 2 Fingerprint reader bracket 3 Fan bracket 24 Chapter 3 Illustrated parts catalog ...

Page 35: ...rbo Drive L00875 001 256 GB PCIe L00874 001 128 GB SATA 3 L00873 001 2 Hard drive 1 TB 5400 rpm 7 mm 762990 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 500 GB 7200 rpm 7 mm 778189 001 Hard Drive Hardware Kit L00836 001 3 Hard drive cover 4 Drive service door Mass storage devices 25 ...

Page 36: ...black 1 0 m for use in Argentina 920688 003 Australia 920688 011 Brazil 920688 002 Denmark 920688 007 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden 920688 005 India 920688 016 Israel 920688 008 Italy 920688 002 Japan 920688 017 North America 920688 001 The People s Republic of China 920688 014 South Africa 920688 010 South Korea 920688 013 Switzerland 920688 009 T...

Page 37: ...herlands Norway and Sweden 213350 001 India 404827 001 Israel 398063 001 Italy 213352 001 Japan 349756 001 North America 213349 001 The People s Republic of China 286497 001 South Africa 361240 001 South Korea 267836 001 Switzerland 213354 001 Taiwan 393313 001 United Kingdom and Singapore 213351 001 Power cord 3 pin C5 black 1 00 m for use in Argentina 401300 011 Australia 213356 013 Europe Austr...

Page 38: ...pin C7 black 1 00 m for use in Japan 931325 001 Screw Kit L00853 001 Mouse HP USB Laser Mouse 674318 001 HP Comfort Grip Wireless Mouse 691922 001 HP USB Travel Mouse 757770 001 Cases Top load case 679921 001 Messenger bag 679922 001 Backpack 679923 001 HP keyed cable lock 840158 001 HP Elite USB C Docking Station 844550 001 HP USB C Mini Dock 935327 001 HP USB Travel Dock 844551 001 28 Chapter 3 ...

Page 39: ...clude some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply p...

Page 40: ...d drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive a...

Page 41: ...recautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe contai...

Page 42: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 43: ...istance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm re...

Page 44: ... 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 14 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Safe mode Before removing internal components you must place the computer in Battery Safe mo...

Page 45: ...er If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter ...

Page 46: ...the bottom of the door upward 2 and then remove the door from the computer 3 Reverse these procedures to install the service doors 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ... Follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the pow...

Page 48: ...rom the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ... Safe mode Battery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the main service door Service doors on page 35 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN mod...

Page 50: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ...ttery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the main service door Service doors on page 35 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The ...

Page 52: ...rect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the main service door Service doors on page 35 6 Remove the drive service door Serv...

Page 54: ...ove the hard drive cover from the hard drive remove the 4 Phillips M3 0 3 0 screws 1 that secure the cover to the drive and then remove the cover from the drive 2 Reverse these procedures to install a hard drive 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 55: ... connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the main service door Service doors on page 35 6 Remove the drive service door Service doors on page 35 Remove the solid state drive 1 Remove the Phillips M2 0 3 0 screw 1 that secures the solid state drive to the co...

Page 56: ...Turkey 141 Germany 041 Portugal 131 Ukraine BD1 Greece 151 Russia 251 United Kingdom 031 Hungary 211 Saudi Arabia 171 United States 001 Iceland DD1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode B...

Page 57: ...he computer on its side with the display open Insert a tool into the access hole near the fan in the bottom of the computer and push to disengage the keyboard from the top cover Component replacement procedures 47 ...

Page 58: ...tem board connector s 4 If applicable disconnect the backlight cable by lifting the ZIF connector latch 1 and then disconnecting the cable from the system board connector 2 5 Disconnect the keyboard cable by lifting the reverse ZIF connector latch 3 and then disconnecting the cable from the system board connector 4 6 Remove the keyboard Reverse this procedure to install the keyboard 48 Chapter 5 R...

Page 59: ...ntry or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 49...

Page 60: ...r cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 Remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the 5 Torx T8 2 5 7 0 screws 1 from around the edges of the computer 3 Remove the Philli...

Page 61: ... T8 2 5 5 0 screws from under the keyboard 7 Disconnect the following cables from the system board 1 Power button board cable 2 TouchPad cable 3 Speaker cable 4 Fingerprint reader cable Component replacement procedures 51 ...

Page 62: ...es of the top cover 1 and then remove the top cover from the computer 2 NOTE The top cover may be secured very tightly to the computer Reverse this procedure to install the top cover 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...puter in Battery Safe mode Battery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on pag...

Page 64: ... adhesive that secures them to the top cover 3 and then remove the board and cable assembly from the top cover 4 Reverse this procedure to install the fingerprint reader assembly 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ... power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 Remove the power button board 1 Position the top cover upside down 2 Disconnect the cable from...

Page 66: ...ter 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 Remove the speaker assembly 1 Position the top cover upside down 2 Remove ...

Page 67: ...peakers from the top cover 3 IMPORTANT When removing the speakers make sure the rubber feet 4 remain attached to the speakers Reverse this procedure to install the speaker assembly Component replacement procedures 57 ...

Page 68: ...Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 Remove the TouchPad ...

Page 69: ...3 Lift the TouchPad off the top cover 2 Reverse this procedure to install the TouchPad assembly Component replacement procedures 59 ...

Page 70: ...y first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 e Card reader board Card reader board on page 64 f Battery Battery on page 65 Remove the USB board 1 Position the comput...

Page 71: ...4 Remove the USB board from the computer 3 Reverse this procedure to install the USB board Component replacement procedures 61 ...

Page 72: ... whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 ...

Page 73: ... clips in the fan 3 4 Remove the Torx T8 2 5 5 0 screw 1 that secures the fan to the computer 5 Lift the fan out of the computer 2 NOTE The fan bracket is available using spare part number L01029 001 Reverse this procedure to install the fan Component replacement procedures 63 ...

Page 74: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 Remove the card reader board 1 Position the computer upright on a flat surface and open the display as far as possible...

Page 75: ...e computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 e Card reader board Card reader board on page 64 To remove the batt...

Page 76: ...3 Lift the battery out of the computer 2 Reverse this procedure to install the battery 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ...r L00823 xxx Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by...

Page 78: ...on a flat surface and open the display as far as possible 2 Disconnect the power cable from the system board 1 3 Remove the 4 Torx T8 2 5 4 0 screws 2 that secure the system board to the computer 4 Lift the bracket from atop the USB Type C port 3 The USB bracket is available using spare part number L01029 001 5 Rotate the left side of the system board upward 1 68 Chapter 6 Removal and replacement ...

Page 79: ...6 Pull the system board away from the connectors on the side of the chassis to remove it from the computer 2 Reverse this procedure to install the system board Component replacement procedures 69 ...

Page 80: ...es connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 e Card reader board Card reader board on page 64 ...

Page 81: ...k 1 3 and the system board components 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material 4 UMA models In the order indicated on the heat sink loosen the 4 captive Phillips screws 1 that secure the heat sink to the system board Component replacement procedures 71 ...

Page 82: ...s of the heat sink 1 and the system board components 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...ter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 e Card reader board Card reader board on page 64 f Battery Battery on page 65 g System board System board on page 6...

Page 84: ... computer in Battery Safe mode Battery Safe mode on page 34 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service doors Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on...

Page 85: ...0 screws that secure the display panel to the enclosure 5 Rotate the display panel onto the keyboard 1 to gain access to the display cable connector on the back of the panel 6 Lift the tape from atop the connector on the display panel 2 and then disconnect the cable from the panel 3 Component replacement procedures 75 ...

Page 86: ...anel 8 Pull the wireless antennas up through the hole in the bottom of the computer 1 and then remove the antennas from the clip 2 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 87: ...sure from the hinges and brackets remove the 4 Phillips M2 0 3 0 screws 1 and the 4 Phillips M2 5 4 0 screws 2 that secure the enclosure to the hinges and brackets 10 Separate the display enclosure from the hinges Component replacement procedures 77 ...

Page 88: ...nd then lift the cables and antennas from the enclosure 3 12 If it is necessary to replace the WLAN antennas peel the antennas from the display enclosure 1 remove the cables from the clips in the sides of the enclosure 2 and then lift the cables and antennas from the enclosure 3 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 89: ...el the camera module up to remove it from the adhesive that secures it to the enclosure 2 14 If it is necessary to remove or replace an HD camera disconnect the cable from the camera 1 and then peel the camera module up to remove it from the adhesive that secures it to the enclosure 2 Component replacement procedures 79 ...

Page 90: ...m the display enclosure 2 16 If it is necessary to remove or replace an HD display camera cable remove the cable from under the tab that secures it to the enclosure 1 and then remove the cable from the display enclosure 2 Reverse this procedure to reassemble the touch display assembly 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 91: ...cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door Service doors on page 35 b Hard drive Hard drive on page 43 c Keyboard Keyboard on page 46 d Top cover Top cover on page 50 e Card reader board Card reader board on page 64 f Battery Battery on page 65 g Display assembly right hinge Display assembly non touch on page 74 or ...

Page 92: ...SB port but you must first disable FastBoot 1 Turn on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu 2 Clear the check box for Fast Boot 3 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your chan...

Page 93: ...lect products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Yo...

Page 94: ... select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on sc...

Page 95: ...ly HP will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 82 2 Select Security select TPM Embedded Securit...

Page 96: ...r a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 86 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware D...

Page 97: ...e tools from the HP website or from a server that has been preconfigured for use Your computer does not require the traditional local storage such as a disk drive or USB flash drive to run remote diagnostics Set a location for storing the test results You can also set the user name and password settings used for uploads Display status information about the diagnostics run previously Customizing Re...

Page 98: ...ating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 88 For information on the recovery options that are available using the recovery media see Using Windows tools on page 89 Use Windows tools to create system restore points and create backups of personal information For m...

Page 99: ...ia you can use an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on ...

Page 100: ... select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 90 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recove...

Page 101: ... was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from th...

Page 102: ...or tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Ma...

Page 103: ...writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sin...

Page 104: ...nsfer rate 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 3 ms 2 ms Average 10 ms 13 ms 12 ms Maximum 12 ms 24 ms 22 ms Logical blocks 1 938 921 461 1 048 576 000 976 773 168 Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard dr...

Page 105: ... MB sec Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Interface type SATA 3 PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 1 000 215 216 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible cap...

Page 106: ... beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom ...

Page 107: ...tform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an S...

Page 108: ...64 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 B...

Page 109: ...pplied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the...

Page 110: ...diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed syst...

Page 111: ...oot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to cont...

Page 112: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 113: ... bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and ...

Page 114: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 104 Chapter 13 Recycling ...

Page 115: ... Computer Setup 82 computer setup 82 computer specifications 93 connector power 7 connectors service considerations 30 D diskette drive precautions 30 display assembly removal 74 spare part numbers 22 74 display bezel spare part numbers 23 display panel product description 1 display rear cover spare part number 23 display specifications 94 DisplayPort identifying USB Type C 6 drive light identifyi...

Page 116: ...hone mute light identifying 11 mini card product description 2 minimized image recovery 91 minimized image creating 90 model name 1 N network jack identifying 6 nonvolatile memory 96 num lock light 11 O operating system product description 4 optical drive precautions 30 original system recovery 90 P packing guidelines 32 plastic parts 29 Plastics Kit contents 24 spare part number 24 pointing devic...

Page 117: ...er 19 56 speakers identifying 12 special keys using 13 specifications computer 93 display 94 hard drive 94 solid state drive 95 static shielding materials 33 supported discs recovery 89 Sure Start using 85 system board removal 67 spare part numbers 19 67 system memory removing personal data from volatile 96 system recovery 90 system restore point creating 89 system restore point creating 88 T ther...

Page 118: ...WWAN module removal 41 spare part numbers 41 108 Index ...