HP ProBook 450 G8, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...ditional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2020 Document Part Number M11679 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or se...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ... products only 14 Bottom 14 Rear 15 Labels 15 3 Illustrated parts catalog 18 Computer major components 18 Display assembly subcomponents 20 Cable Kit 22 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 25 Workstation guidelines 26 Electrostatic discharge infor...

Page 6: ... board 39 Touchpad 40 Fan 41 Fingerprint reader board 42 Heat sink 43 System board 45 Speakers 48 Power connector cable 49 Display assembly 50 Top cover with keyboard 57 6 Computer Setup BIOS TPM and HP Sure Start 59 Using Computer Setup 59 Navigating and selecting in Computer Setup 59 Restoring factory settings in Computer Setup 59 Updating the BIOS 60 Determining the BIOS version 60 Preparing fo...

Page 7: ...C Hardware Diagnostics Windows from the Microsoft Store 66 Customizing Remote HP PC Hardware Diagnostics UEFI settings 66 9 Specifications 67 Computer specifications 67 39 6 cm 15 6 in display specifications 67 Solid state drive specifications 68 10 Statement of memory volatility 70 Current BIOS steps 70 Nonvolatile memory usage 72 Questions and answers 74 Using HP Sure Start select products only ...

Page 8: ...viii ...

Page 9: ...n the HP USB C Dock G4 Max resolution 4 K 30 Hz DisplayPort 1 and DisplayPort 2 Supports maximum of three independent displays when on the HP Thunderbolt Dock 120 W G2 through USB C Max resolution 4 K 30 Hz DisplayPort 1 and DisplayPort 2 Display 39 6 cm 15 6 in full high definition FHD 1920 1080 UWVA narrow bezel antiglare bent 250 nits 45 CG eDP 1 2 without PSR no camera 250 nits 45 CG eDP 1 2 w...

Page 10: ...peakers 2 Microphone dual array Camera HD 720p select products only Camera HD 720p IR infrared select products only Supports WDR Wide Dynamic Range RJ 45 network jack Realtek RTL8111HSH CG 10 100 1000 The following support S4 S5 wake on LAN via out of band and S0 S3 S4 S5 MPAT via out of band HP Docking Station HP USB C Mini Dock HP USB C A Universal Dock G2 HP USB C Dock G5 HP Thunderbolt Dock 12...

Page 11: ... out headphone audio in microphone combo jack 3 USB 3 1 Gen 1 Type A ports USB 3 1 Gen 2 Type C port RJ 45 network jack AC Smart Pin adapter plug 4 5 mm Media card reader microSD memory card reader Sensors Hall sensor Ambient light sensor Keyboard pointing devices Keyboard Backlit spill resistant Not backlit spill resistant Backlit spill resistant privacy Clickpad Firmware PTP Microsoft precision ...

Page 12: ...ed Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Lang...

Page 13: ...indows 10 Pro CBB 1909 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard Windows 10 Pro 64 StF MSNA Strategic FreeDOS 3 0 Restore media Windows 10 Professional 64 bit OS DVD Windows 10 Professional 64 bit OS USB Certified Microsoft WHQL Serviceability End user replaceable parts AC adapter 5 ...

Page 14: ...n the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 2 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the ...

Page 15: ...connector supplying power to the computer and if needed charging the computer battery and Connects a USB device provides high speed data transfer and for select products charges small devices when the computer is on or in Sleep mode and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables adapters or both purchased separately might be required 7 Batter...

Page 16: ... mishandled or stolen 2 RJ 45 network jack status lights Connects a network cable Green left The network is connected Amber right Activity is occurring on the network 3 USB SuperSpeed powered port Connects and supplies power to a USB device provides high speed data transfer and for select products charges small devices when the computer is on or in Sleep mode Display Use the illustration and table...

Page 17: ...the camera slide the camera privacy cover in the opposite direction to reveal the lens NOTE If you have both front facing and rear facing cameras when one camera lens is revealed and ready to use the other is concealed The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory ...

Page 18: ...ts Use the illustration and table to identify the touchpad components Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additional gestures 3 Right control zone Textured area that allows you to perform additional gestur...

Page 19: ...roducts only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 6 Num lk light On Num lk is on 7 Fn lock light On The fn key is locked For more information see ...

Page 20: ...ep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at le...

Page 21: ...ons when pressed in combination with another key Such key combinations are called hot keys See Hot keys select products only on page 14 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 5 Power button When the computer is off press the button briefly to turn on the computer When the computer is on...

Page 22: ...7 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lk is pressed the integrated keypad can be used like an external numeric keypad NOTE If the keypad function is active when the computer is turned off that function is reinstated when the computer is turned back on Hot keys select products only A hot key is the combination of the fn key and another key Use ...

Page 23: ...w to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer Labels might be in paper form or i...

Page 24: ...tact support Your service label will resemble one of these examples Refer to the illustration that most closely matches the service label on your computer Table 2 11 Service label components Component 1 HP product name 2 Warranty period 3 Product ID 4 Serial number Table 2 12 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period 16 Chapt...

Page 25: ...number 4 Warranty period Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 17 ...

Page 26: ... continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 18 Chapter 3 Illustra...

Page 27: ... 7 UMA graphics models M21716 001 8 Solid state drive 1 TB PCIe TLC L85348 002 1 TB locked M31024 001 512 GB PCIe value L85364 002 512 GB solid state drive 32 GB Optane memory L85366 002 256 GB PCIe value L85354 002 128 GB PCIe TLC M06792 002 9 I O board includes cable NOTE The I O board cables are available in the Cable Kit as spare part number M21713 001 The RJ 45 door is available in the Plasti...

Page 28: ...ics M21719 001 For use in models with UMA graphics M21718 001 14 Battery 3 cell 45 Whr M02027 002 15 WWAN module Intel XMM 7360 LTE Advanced Cat 9 L70670 002 16 WLAN module Intel Wi Fi 6 AX201 Bluetooth 5 non vPro L92724 002 Intel Wireless AC 9560 802 11ac 2 2 Wi Fi Bluetooth 5 MU MIMO supported L22634 002 Realtek RTL8822BE 802 11ac abgn 2 2 Bluetooth 5 MU MIMO supported L44796 002 17 Fingerprint ...

Page 29: ...models with an HD camera M21992 001 For use in models with an HD IR camera M21993 001 2 Camera module includes camera adhesive display panel adhesive and bezel adhesive HD camera M29583 001 IR camera M27889 001 Microphone module for use in models without a camera module includes display panel adhesive and bezel adhesive M27888 001 Display assembly subcomponents 21 ...

Page 30: ...y panel adhesive and bezel adhesive M21727 001 6 Display camera cable includes display panel adhesive and bezel adhesive M21733 001 7 Display back cover includes bezel adhesive Models with a 250 nit display panel WLAN no WWAN M21987 001 Models with a 250 nit display panel WLAN and WWAN M21988 001 Models with a 400 nit display panel WLAN M21989 001 8 WWAN antennas and cables includes display panel ...

Page 31: ...45 door and cable holder M21714 001 Rubber Kit includes microphone rubber with mesh conductive base tape and memory module protective shielding M21394 001 Power cord C7 conventional 1 0 m 3 3 ft Japan L19375 001 Power adapter duckhead Japan L33157 001 Power cord C5 premium 1 0 m 3 3 ft People s Republic of China 920689 014 Power cord C5 conventional 1 0 m 3 3 ft Argentina L19357 001 Australia L193...

Page 32: ...rk L19360 002 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 002 India L19363 002 Israel L19362 002 Italy L19364 002 Japan L19365 002 North America L19367 002 People s Republic of China L19368 002 South Africa L19369 002 South Korea L19366 002 Switzerland L19370 002 Taiwan L19372 002 Thailand L19371 002 The United Kingdom L19373 002 People s Republic of Chin...

Page 33: ...to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat o...

Page 34: ... static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assem...

Page 35: ...00 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As littl...

Page 36: ... To prevent static damage at the work area follow these precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate H...

Page 37: ...D sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging ...

Page 38: ...ibed in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 25 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the compu...

Page 39: ...ter 2 Starting near the hinges use a nonmarking nonconductive tool to release the edges of the bottom cover from the computer 1 3 Remove the bottom cover from the computer 2 To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Component replacement procedures 31 ...

Page 40: ... metal tools screws or coins which can cause shorting across the connectors Before removing the battery follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a ...

Page 41: ...puter for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 If you are replacing a memory module remove the existing memory module Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle and then remove the module 2 Use the same procedure to...

Page 42: ...e module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 2 Press down on the module until the side retention clips snap into place 3 WLAN module To remove the WLAN module use this procedure and illustration 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 43: ...message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the WLAN module 1 Carefully disconnect the tw...

Page 44: ... regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the batt...

Page 45: ...hite WWAN antenna cables connects to the terminal to the left of the black WWAN antenna cables 4 If the WWAN antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 37 ...

Page 46: ...low these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer 2 Pull the drive away from the socket to remove it 2 To install the solid...

Page 47: ...Disconnect the battery cable from the system board see Battery on page 31 Remove the RTC battery 1 Use a tool to release the battery from the computer 1 2 Disconnect the battery cable from the system board 2 Reverse this procedure to install the RTC battery I O board To remove the I O board use this procedure and illustration Table 5 8 I O board description and part number Description Spare part n...

Page 48: ...emove the network jack door from the board 4 3 Remove the board from the computer 5 Reverse this procedure to install the I O board Touchpad To remove the touchpad use this procedure and illustration Table 5 9 Touchpad description and part number Description Spare part number Touchpad M21999 001 Touchpad cable included in Cable Kit M21713 001 Before removing the touchpad follow these steps 1 Prepa...

Page 49: ...ription Spare part number Fan for use in models with discrete graphics M21719 001 Fan for use in models with UMA graphics M21718 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the fan assem...

Page 50: ...ket included in Bracket Kit M21715 001 Before removing the fingerprint reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the fingerprint reader board 1 Disconnect the cable from the ZIF connector on the fing...

Page 51: ...M21717 001 Heat sink for use in models with UMA graphics memory M21716 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the heat sink 1 Discrete graphics models In the order indicated o...

Page 52: ...h the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal material is used on the heat sink 1 and associated system board components 2 4 UMA models In the order indicated on the heat sink loosen the six captive Phillips screws 1 that secure the heat sink to the computer 44 Chapter 5 Removal and replacement procedures for au...

Page 53: ...ermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal material is used on the heat sink 1 and associated system board component 2 Reverse this procedure to install the heat sink System board To remove the system board use these procedures and illustrations Component replacement procedures 4...

Page 54: ...1 Intel Core i3 1115G4 processor WWAN models M21698 xx1 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Remove the battery see Battery on page 31 4 Remove the fan see Fan on page 41 When you replace the system board be sure to remove the following components as appl...

Page 55: ...d cable ZIF 9 Fingerprint reader cable ZIF select products only 10 RTC battery cable 11 WWAN cable 12 2 Remove the port bracket 1 by removing the three Phillips M2 0 4 0 screws 2 that secure the bracket to the system board and then removing the bracket 3 3 Remove the two Phillips M2 0 2 5 screws 4 that secure the system board to the computer Component replacement procedures 47 ...

Page 56: ...escription Spare part number Speakers M21723 001 Before removing the speakers follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Remove the battery see Battery on page 31 4 Remove the system board see System board on page 45 Remove the speakers 1 Remove the two Phillips M2 0 2 0 screws 1 that secure e...

Page 57: ... steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the power connector cable 1 Remove the two Phillips M2 5 4 0 screws 1 that secure the right display hinge to the computer and then rotate the hinge off the power connector 2 2 Remove...

Page 58: ...ly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 4 Remove the power connector cable Power connector cable on page 49 Remove the display assembly 1 If you need to remove the bezel a Flex the top 1 the left and right sides 2 and then the bottom of the bezel 3 to release it b Remove the bezel from the display 4...

Page 59: ...nstalled under the left and right sides of the panel You have to pull the tape out from behind the panel from all four corners of the panel To remove the panel use tweezers to grasp and pull the end of the tape out from behind the panel 1 While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel You must pull the tape multiple...

Page 60: ...numbers M21739 001 FHD 1000 nit privacy panel M22541 001 FHD 400 nit panel M31023 001 FHD 400 nit panel locked M21736 001 HD SVA 250 nits M21737 001 FHD UWVA 250 nits M21738 001 FHD UWVA 250 nits TOP Touch on Panel M31021 001 FHD UWVA 250 nits locked 52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...is available in the LCD Support Kit as spare part number M23560 001 4 If you need to remove the camera module Use a tool to lift up evenly across the module and peel the module up from the display back cover 1 and then disconnect the cable from the reverse ZIF connector on the module 2 The camera module is available as spare part number M29583 001 for HD cameras and M27889 001 for IR cameras The m...

Page 62: ...rom the WLAN module 1 6 Remove the cables from the clips around the fan 2 and the disconnect the display cable 3 7 Disconnect the antenna cables from the WWAN module 4 8 Remove the cables from the clips 5 9 Disconnect the WWAN cable from the system board 6 10 Remove the four Phillips M2 5 4 0 screws 1 that secure the display assembly to the computer 11 Rotate the display to open the hinges 2 54 Ch...

Page 63: ...re a Remove the trim pieces 1 b Remove the two Phillips M2 0 2 5 screws 2 from each hinge c Remove the Phillips M2 5 4 0 screw 3 from each hinge d Remove the hinges from the display 4 The hinges and associated parts are available in the Hinge Kit as spare part number M21732 001 Component replacement procedures 55 ...

Page 64: ...1733 001 15 If you need to remove the WLAN antennas and cables remove the cables from the plastic clips at the bottom right and the clips on the inside of the display rear cover 1 and then peel the antennas off the cover 2 The WLAN antennas and cables are available as spare part number M21727 001 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...assembly Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer In this section the first table provides the main spare part number for the top cover keyboards The second table provides the country codes Table 5 16 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard not backlit M2174...

Page 66: ...n 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 Finland Sweden B71 Norway 091 Turkey F 541 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 United States 001 58 Chapter 5 Removal and replace...

Page 67: ...n press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following meth...

Page 68: ...omputer Setup See Using Computer Setup on page 59 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Preparing for a BIOS update on page 60 Preparing for a BIO...

Page 69: ...instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder that contains the update 4 Double click the file...

Page 70: ...etup See Using Computer Setup on page 59 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its ...

Page 71: ...s NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the...

Page 72: ...ed on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 63 NOTE If you cannot create recovery media yourself contact support to obtain recovery discs Go to http www hp com support select your country or region and then follow the on screen instructions To recover your ...

Page 73: ...d then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the oper...

Page 74: ... BIOS you can perform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics Set the location for downloading the diagnostic tools This feature provides access to the tools from the HP website or from a server that has been preconfigured for use Your computer does...

Page 75: ...74 kg 3 84 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable ...

Page 76: ...nsions Height 1 0 mm 1 0 mm 1 0 mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight 10 g 10 g 10 g Interface type PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential ...

Page 77: ... 1 TB 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications might differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Solid state drive specifications 69 ...

Page 78: ...steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system has a BIOS administrato...

Page 79: ...t least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press es...

Page 80: ... changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will ...

Page 81: ... for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing dat...

Page 82: ...tics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system infor...

Page 83: ...ear or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select compute...

Page 84: ...steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system has a BIOS administrato...

Page 85: ...t least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press es...

Page 86: ... changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will ...

Page 87: ... for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing dat...

Page 88: ...tics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system infor...

Page 89: ...ear or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select compute...

Page 90: ...e approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Sta...

Page 91: ...coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power ...

Page 92: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 84 Chapter 13 Recycling ...

Page 93: ...ts 20 display back cover illustrated 20 spare part number 20 display bezel illustrated 20 spare part number 20 display cable illustrated 20 spare part number 20 display components 8 display panel illustrated 20 spare part number 20 DisplayPort identifying USB Type C 6 E electrostatic discharge ESD 25 26 preventing damage 25 26 27 esc key identifying 13 F fan removal 41 spare part number 41 fingerp...

Page 94: ...rSpeed 6 USB Type C SuperSpeed Plus with HP Sleep and Charge 6 USB Type C SuperSpeed with HP Sleep and Charge 6 USB Type C with HP Sleep and Charge 6 power button identifying 11 13 power connector identifying 6 identifying USB Type C 6 power connector cable removal 49 spare part number 49 power cord requirements for all countries 82 requirements for specific countries and regions 82 set requiremen...

Page 95: ...ing 6 USB Type C port with HP Sleep and Charge identifying 6 USB Type C port identifying 6 USB Type C power connector and port with HP Sleep and Charge identifying 6 USB Type C power connector and port identifying 6 USB Type C power connector and SuperSpeed Plus port identifying 6 USB Type C power connector and SuperSpeed port identifying 6 USB Type C power connector port identifying 6 USB Type C ...