HP ProBook 4545s, Maintenance And Service Manual

Page 1: ...HP ProBook 4545s Notebook PC Maintenance and Service Guide ...

Page 2: ...oration in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...ts catalog 17 Service tag 17 PCID label 18 Computer major components 19 Display components 22 Plastics Kit 23 Cable Kit 24 Mass storage devices 25 Miscellaneous parts 25 Sequential part number listing 26 4 Removal and replacement procedures 31 Preliminary replacement requirements 31 Tools required 31 Service considerations 31 Plastic parts 31 Cables and connectors 32 Drive handling 32 Grounding gu...

Page 6: ... board 67 USB board 69 System board 70 RTC battery 73 Power cable 74 Drive extenders 76 Display assembly 77 5 Computer Setup BIOS and Advanced System Diagnostics 84 Windows 7 Computer Setup BIOS and Advanced System Diagnostics 84 Using Computer Setup 84 Starting Computer Setup 84 Navigating and selecting in Computer Setup 84 Restoring factory settings in Computer Setup 85 Updating the BIOS 85 Down...

Page 7: ...gs in Computer Setup 95 Updating the BIOS 95 Determining the BIOS version 95 Downloading a BIOS update 96 Using Advanced System Diagnostics 97 6 Specifications 98 Computer specifications 98 39 6 cm 15 6 in HD display specifications 99 Hard drive specifications 100 Blu ray BD R RE DVD RW SuperMulti DL Drive specifications 101 DVD RW and CD RW SuperMulti DL Combo Drive specifications 102 Blu ray Dis...

Page 8: ...efresh for quick and easy recovery 113 Remove everything and reinstall Windows 114 Using HP Software Setup 115 SUSE Linux Backup and recovery 116 Creating backups 116 Backing up your information 116 Performing a system recovery 117 USB Recovery option select models only 117 Remove everything and reinstall SUSE Linux 118 8 Power cord set requirements 120 Requirements for all countries and regions 1...

Page 9: ... HD 7650M or A6 4400M Graphic branding HD 7520G AMD Radeon HD 7650M or A4 4300M Graphic branding HD7420G AMD Radeon HD 7650M Panel All display assemblies include 2 wireless local area network WLAN antennas All displays are LED backlit 39 6 cm 15 6 inch HD 1366x768 Anti glare without web cam 39 6 cm 15 6 inch HD 1366x768 Anti glare with web cam Memory Two customer accessible upgradeable memory modu...

Page 10: ...000 S3 S4 S5 wake on LAN AC mode only Ethernet cable not included Wireless Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports no WLAN option Supports the following WLAN formats Ralink RT5390F 802 11 b g n 1 1 PCIe HMC Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter Ralink RT5390R 802 11 b g n 1x1 WiFi Adapter Broadcom 4313...

Page 11: ...ger scrolling and zoom enabled by default Power requirements Smart AC adapter with localized cable plug support 3 wire plug with ground pin 90 W 65 W Battery 9 cell 93 Wh Li ion battery 6 cell 47 Wh Li ion battery Security Integrated fingerprint reader Support Kensington security lock Support no fingerprint reader option Operating system Preinstalled Windows 7 Professional 64 with Microsoft Basics...

Page 12: ...ice 2010 Starter PPP EDGI Windows 7 Home Basic 64 with Microsoft Office 2010 Starter excludes Japan Windows 7 Professional 32 with Microsoft Office 2010 Personal Japan only Windows 7 Professional 32 with Microsoft Office 2010 Home Business Japan only Windows 7 Professional 32 with Microsoft Office 2010 Professional Japan only Windows 8 ML 64 with Office 2010 Transition OPK excludes Japan Windows 8...

Page 13: ...s XP Professional Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Certified Microsoft WHQL SuSE Linux Enterpriise SLED SP2 64 bit Serviceability End user replaceable parts AC adapter Battery system Hard drive Optical drive Memory module WLAN module Keyboard 5 ...

Page 14: ...s the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 6 Chapter 2 External Component Identification ...

Page 15: ...rgy saving mode that uses the least amount of power 2 Caps lock light On Caps lock is on 3 Web browser light On The computer is on Off The computer is off or in Suspend Hibernation Hibernation is an energy saving mode that uses the least amount of power 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All w...

Page 16: ...Buttons speakers and fingerprint reader select models only 8 Chapter 2 External Component Identification ...

Page 17: ...loss of unsaved information To learn more about your power settings Windows 7 1 Select Computer Control Panel 2 In the left pane click System and then click Power Management in the right pane Windows 8 From the Start screen type power options Click Settings and then select Power Options from the options displayed SUSE Linux 1 Select Computer Control Center 2 In the left pane click System and then ...

Page 18: ...y 5 Windows applications key Windows 7 Displays a shortcut menu for items beneath the cursor Windows 8 Displays a shortcut menu for items beneath the cursor Displays the Apps bar SUSE Linux Displays a shortcut menu for items beneath the cursor 6 num lk key Alternates between the navigational and numeric functions of the integrated numeric keypad NOTE They keypad function that is active when the co...

Page 19: ...ound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices Windows 8 To access this guide select the HP Support Assistant app on the Start screen sel...

Page 20: ...ptical disc NOTE On select models the optical drive also writes to an optical disc 3 Optical drive light select models only On The optical drive is being accessed Off The optical drive is idle 4 Optical drive eject button select models only Releases the optical drive disc tray 12 Chapter 2 External Component Identification ...

Page 21: ... only available power source has reached a low battery level When the battery reaches a critical battery level the AC adapter battery light begins blinking rapidly Off The battery is fully charged 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off ...

Page 22: ... and then select Help and Support 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulator...

Page 23: ...place the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support Windows 7 Contact is made through Help and Support Windows 8 Contact is made through Hel...

Page 24: ...arts of the computer NOTE The service door has been removed in the following illustration Component Description 1 Memory modules 2 Hard drive 3 WLAN module slot select models only 16 Chapter 2 External Component Identification ...

Page 25: ...ont of the computer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty period f...

Page 26: ...otebook firmware BIOS back to the factory shipped specifications when replacing the system board The following image illustrates label location NOTE Computer layout may vary from that shown For Windows 7 and SUSE Linux models For Windows 8 models 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...Computer major components Item Description Spare part number 1 Display panel 39 6 cm 15 6 inch HD Anti glare with webcam 683597 001 Computer major components 19 ...

Page 28: ...th 1 GB of discrete memory using Windows 7 683598 001 For use in models with 1 GB of discrete memory using Windows 8 Std 683598 501 For use in models with 1 GB of discrete memory using Windows 8 Pro 683598 601 For use in models with 2 GB of discrete memory using Windows 7 683599 001 For use in models with 2 GB of discrete memory using Windows 8 Std 683599 501 For use in models with 2 GB of discret...

Page 29: ...52972 001 18 Optical drive includes bracket bezel and screws Blu ray ROM DVD RW SuperMulti DL Drive 683499 001 DVD ROM RW Double Layer 683500 001 DVD ROM 700845 001 19 Processor includes thermal material AMD A4 4300M 3 0 GHz 2 5 GHz 1 MB L2 cache 685990 001 AMD A6 4400M 3 0 GHz 2 6 GHz 4 MB L2 cache 683047 001 AMD A8 4500M 3 0 GHz 2 1 GHz 2 MB L2 cache 683048 001 20 Heat sink includes replacement ...

Page 30: ...2 Display bezel For use with models with a webcam 683478 001 For use with models without a webcam 683479 001 3 Webcam module 683508 001 Microphone module not illustrated 647675 001 4 Display hinges includes left and right hinges plastic hinge covers and LCD rubbers 683480 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...Plastics Kit Item Description Spare part number Plastics Kit 683501 001 1 Optical drive protective insert 2 Secure Digital card protective insert Plastics Kit 23 ...

Page 32: ...Cable Kit Item Description Spare part number Cable Kit 683477 001 1 Battery cable 2 DC in cable 3 Audio cable 4 USB module with cable 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...parts Description Spare part number AC adapters 65 W AC adapter non PFC 693711 001 90 W AC adapter PFC 693712 001 Power cords For use in Argentina 490371 D01 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in South Africa 490371 AR1 For use in Switzerland 490371 111 Fo...

Page 34: ...se in Europe the Middle East and Africa 490371 031 A Power cord for use in the United Kingdom 490371 061 A Power cord for use in Italy 490371 081 A Power cord for use in Denmark 490371 111 A Power cord for use in Switzerland 490371 291 A Power cord for use in Japan 490371 AR1 A Power cord for use in South Africa 490371 BB1 A Power cord for use in Israel 490371 D01 A Power cord for use in Argentina...

Page 35: ... board 683476 001 N Base enclosure 683477 001 N Cable kit includes audio cable DC in cable battery cable and USB module with cable 683478 001 N Display bezel with webcam 683479 001 N Display bezel without webcam 683480 001 N Display hinges with left and right plastic hinge covers and LCD rubbers 683484 001 N Fan 683485 001 N Fingerprint reader module with cable 683486 001 N Power button board with...

Page 36: ...e Netherlands Windows 7 683491 FL1 A Keyboard with TouchPad for use in the Czech Republic and Slovakia Windows 7 683491 FP1 A Keyboard with TouchPad with TouchPad for use in Africa French Windows 7 683498 001 N ODD extender board 683499 001 N Blu ray BD R RE DVD RW SuperMulti DL Drive 683500 001 N DVD ROM Drive SuperMulti 683501 001 N Plastics Kit includes bottom door Secure digital card protectiv...

Page 37: ...845 001 A Optical drive DVD ROM 702237 001 A Keyboard with TouchPad for use in the United States with Windows 8 702237 031 A Keyboard with TouchPad for use in the United Kingdom with Windows 8 702237 041 A Keyboard with TouchPad for use in Germany with Windows 8 702237 051 A Keyboard with TouchPad for use in France with Windows 8 702237 061 A Keyboard with TouchPad for use in Italy with Windows 8 ...

Page 38: ...rd with TouchPad for use in Switzerland with Windows 8 702237 DB1 A Keyboard with TouchPad for use in Canada English with Windows 8 702237 DD1 A Keyboard with TouchPad for use in Iceland with Windows 8 702237 DH1 A Keyboard with TouchPad for use in the Netherlands with Windows 8 702237 FL1 A Keyboard with TouchPad for use in the Czech Republic and Slovakia with Windows 8 702237 FP1 A Keyboard with...

Page 39: ... some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressu...

Page 40: ...erting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in...

Page 41: ...ons Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The...

Page 42: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 43: ... between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistanc...

Page 44: ...e computer serial number and model description provided on the service tag Product name 1 This is the product name affixed to the front of the computer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to d...

Page 45: ...isconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay away from you 2 Slide the battery release latches 1 to release the battery 3 Pivot the battery 2 upwa...

Page 46: ...puter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 Remove the bottom door 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Remove the locking screw if installed 1 and slide the two bottom door release latches 2 to release the door 3 Slide the door toward ...

Page 47: ... 802 11 b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros AR9485 802 11 b g n 1x1 WiFi Adapter HMC 675794 001 Atheros AR9462 802 11 a b g n 2x2 Bluetooth 4 0 Combo 676786 001 Atheros AR9565 802 11 b g n with Bluetooth 4 0 Combo Adapter 690019 001 Broadcom 4313GN 802 11 b gn 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Rallink RT5390F 802 11 b g n 1x1 PCIe C 670691...

Page 48: ... the battery bay away from you 2 Locate and remove the mylar protector glued to the base enclosure see bottom parts locationBottom parts location on page 39 to access the WLAN card 3 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLA...

Page 49: ...module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Optical drive NOTE All optical drive spare part kits include an optical drive bezel and a bracket with mounting screws Description Spare part number Blu ray BD R RE DVD RW SuperMulti DL Drive includes bracket and screws 683499 001 Compon...

Page 50: ...ces connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the bottom door see Bottom door on page 38 Remove the optical drive 1 Position the computer upside down with the battery bay away from you 2 Remove the Phillips PM2 5 5 ...

Page 51: ...5 If it is necessary to replace the optical drive bracket position the optical drive with the rear toward you 6 Remove the two Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive Component replacement procedures 43 ...

Page 52: ...7 Remove the optical drive bracket 2 Reverse this procedure to install an optical drive 44 Chapter 4 Removal and replacement procedures ...

Page 53: ...hen shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the bottom door see Bottom door on page 38 Remove the hard drive 1 Position the computer upsi...

Page 54: ...rom the hard drive bay 5 If it is necessary to replace the hard drive bracket unwrap the mylar cover 1 that surrounds the drive 6 Remove the two Phillips PM3 0 3 0 hard drive bracket screws 2 from each side of the hard drive 4 total screws 7 Lift the mounting bracket from around the hard drive 3 46 Chapter 4 Removal and replacement procedures ...

Page 55: ...board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remo...

Page 56: ... to the computer 3 Position the computer on its side with the bottom facing you and the computer open 4 Insert a screwdriver or similar tool in the Optical drive compartment and push to disengage the keyboard 5 Position the computer upright with the front toward you 6 Open the computer as far as possible 48 Chapter 4 Removal and replacement procedures ...

Page 57: ...op 2 and pull it out of the top cover 3 8 Rotate the keyboard 1 to access the cable connector 9 Release the cable locking device 2 and remove the cable 3 The keyboard may now be set aside Reverse this procedure to install the keyboard Component replacement procedures 49 ...

Page 58: ...e link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power ...

Page 59: ... Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery...

Page 60: ... Slide the shield to the left 2 then rotate the shield up 3 and remove it 4 from the base enclosure Reverse this procedure to install the metal heat shield 52 Chapter 4 Removal and replacement procedures ...

Page 61: ...Bottom door see Bottom door on page 38 b Metal heat shield see Metal heat shield on page 51 Remove the fan 1 Position the computer upside down with front towards user 2 Disconnect the fan cable 1 from the system board 3 Remove the single Phillips PM2 5 6 0 screw 2 that secures the fan to the system board 4 Rotate and lift the fan 3 from the system board Reverse this procedure to install the fan NO...

Page 62: ...s off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Bottom door see ...

Page 63: ... in the order indicated on the component that secure the heat sink to the system board 3 Lift the left end of the heat sink 2 and then slide the heat sink to the left to remove it from the system board 3 NOTE For discrete models thoroughly clean thermal material from the surface of the system board 1 and 3 and from the heat sink components 2 and 4 each time you remove the heat sink All heat sink a...

Page 64: ...ude thermal material Reverse this procedure to install the heat sink Processor NOTE All processor spare part kits include replacement thermal material Description Spare part number AMD A4 4300M APU 3 0 GHz 2 5 GHz 1 MB L2 cache 685990 001 AMD A6 4400M APU 3 2 GHz 2 7 GHz 1 MB L2 cache 683047 001 AMD A8 4500M APU 2 8 GHz 1 9 GHz 4 MB L2 cache 683048 001 56 Chapter 4 Removal and replacement procedur...

Page 65: ...emove the following components a Bottom door see Bottom door on page 38 b Metal heat shield see Metal heat shield on page 51 c Fan see Fan on page 53 d Heat sink see Heat sink on page 54 Remove the processor 1 Position the computer upside down with the front toward you 2 Use a flat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click 3 Lift...

Page 66: ...n turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Bottom door see Bottom door on page 38...

Page 67: ...2 Remove the following covers and screws that secure the top cover to the computer 1 4 rubber screw covers 2 11 Torx T8M2 5 6 0 screws Component replacement procedures 59 ...

Page 68: ...M2 0 4 0 screws from the optical drive bay 2 Three Phillips PM2 2 broadhead screws from the battery bay 4 Turn the computer upright and open it as far as possible 5 Remove the 2 Torx T8M2 5 6 0 screws that secure the top cover to the computer 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...onnector latch and disconnect the function power board cable 1 Disconnect the speaker cable 2 Lift the connector latch and disconnect the fingerprint reader board cable 3 7 Position the computer on its side with the display open Component replacement procedures 61 ...

Page 70: ...a screwdriver through the holes in the battery bay and press to disengage the top cover from the computer 9 Position the computer upright with the front toward you 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...o remove it enough to access the card reader cable underneath 11 Lift the front of the top cover slightly to gain access to the cable and connector underneath 12 Lift the connector latch 1 disconnect the card reader cable 2 and then lift the top cover from the computer 3 Reverse this procedure to install the top cover Component replacement procedures 63 ...

Page 72: ... then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Bottom door see Bottom door on page 38 b Optical drive see Optical drive on page 41 c Hard drive see Hard drive on page 45 d Keyboard see Keyboard on page 47 e Metal heat shield see Metal heat shield on page 51 f Top cover see Top cover on page 58 Remove the audio board...

Page 73: ... it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Bottom door see Bottom door on page 38 b Optical drive see Optical drive o...

Page 74: ...ore removing the power button board function board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplu...

Page 75: ...re to install the power button board function board Fingerprint board Description Spare part number Fingerprint board Includes cable mounting bracket and retaining screw 683485 001 Before removing the fingerprint board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2...

Page 76: ...r see Top cover on page 58 Remove the fingerprint board 1 Position the top cover upside down with the front toward you 2 Remove the screw 1 that secures the fingerprint board to the top cover 3 Remove the fingerprint board retainer 2 4 Lift the cable 3 that is attached to the top cover with adhesive from the top cover and then remove the fingerprint reader 4 Reverse this procedure to install the f...

Page 77: ...outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Bottom door see Bottom door on page 38 b Optical drive see Optical drive on page 41 c Metal heat shield see Metal heat shield on page 51 d Keyboard see Keyboard on page 47 e Top cover see Top cover on page 58 Remove the USB board 1 Position the computer uprigh...

Page 78: ... without Windows 8 1 GB of discrete memory 683598 001 2 GB of discrete memory 683599 001 Shared video memory with UMA graphics 683600 001 Systems boards for use in Windows 8 models 1 GB of discrete memory 683598 501 1 GB of discrete memory 683598 601 2 GB of discrete memory 683599 501 2 GB of discrete memory 683599 601 Shared video memory UMA graphics 683600 501 Shared video memory with UMA graphi...

Page 79: ...ptical drive see Optical drive on page 41 d WLAN Bluetooth combo card see WLAN Bluetooth combo card on page 39 e Keyboard see Keyboard on page 47 f Metal heat shield see Metal heat shield on page 51 g Top cover see Top cover on page 58 When replacing the system board be sure to remove the following components from the defective system board and install on the replacement system board Memory module...

Page 80: ...he underside of the system board 6 Remove the two screws 2 that secure the battery cable connector to the base enclosure and remove the connector 3 7 Remove the four screws 1 that secure the system board and the drive extenders to the base enclosure 72 Chapter 4 Removal and replacement procedures ...

Page 81: ...ystem 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Bottom door see Bottom door on page 38 b Hard drive see Hard drive on page 45 c Optical drive see Optical ...

Page 82: ...down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on pa...

Page 83: ...page 58 i System board see System board on page 70 Remove the power cable 1 Position the system upright with the front toward you 2 Disconnect the cable 1 from the bottom of the system board 3 Lift the power cable assembly 2 from the computer Reverse this procedure to install the power cable Component replacement procedures 75 ...

Page 84: ...r cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Bottom door see Bottom door on page 38 b Optical drive see Optical drive on page 41 c Hard drive see Hard drive on page 45 d Metal heat shield see Metal heat shield on page 51 e Fan see Fan on page 53 f Heat sink see Heat sink on page 54 g K...

Page 85: ...ion the system board with the drive extenders to your right 2 Pull the optical drive extender straight out of the system board Reverse this procedure to install the optical drive extender Display assembly All display assemblies include WLAN antenna transceivers and cables All display spare parts are shown in the following table Component replacement procedures 77 ...

Page 86: ... through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Bottom door see Bottom door on page 38 b Optical drive see Optical drive on page 4...

Page 87: ...e cable raceway 1 and from the cable clips 2 4 Remove the display cable 1 from the raceway and release them from the cable clips 2 5 Remove two Torx T8M2 5 7 0 screws from each of the two hinges 1 Component replacement procedures 79 ...

Page 88: ...ed to remove the hinge covers from the display hinges pull the hinges straight up and off the display to remove them Display hinge covers are spared with the Display hinge kit spare part number 683480 001 80 Chapter 4 Removal and replacement procedures ...

Page 89: ... 9 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure Remove the display bezel The bezel is available using the following spare part numbers 683596 001 models without a webcam 683597 001 models with a webcam Component replacement procedures 81 ...

Page 90: ... webcam module is available using spare part number 683508 001 The microphone module is removed using the same procedure and is available using spare part number 647675 001 11 If it is necessary to replace the display hinges remove the Phillips PM2 5 3 0 screws 1 that secure each display hinge to the display panel 12 Remove the display hinges 2 Display hinges are available using spare part number ...

Page 91: ...Reverse the process to install the display hinges Component replacement procedures 83 ...

Page 92: ...while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or ...

Page 93: ... press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arro...

Page 94: ...nu and then select Update BIOS Using f10 setup to update the BIOS 1 Download the SoftPaq from the HP website NOTE Verify that the UEFI system diagnostics is installed on your computer or USB flash drive 2 Click Run and then click Cancel at the Update USB bootable dialog box 3 Navigate to the folder located in c swsetup that corresponds to your SoftPaq number 4 Locate the bin file in the ROMpaq fol...

Page 95: ... instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on ...

Page 96: ... allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect ...

Page 97: ...ou can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instruct...

Page 98: ... follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the down arrow in the upper right corner of the s...

Page 99: ...ess enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which con...

Page 100: ...date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you co...

Page 101: ...ta to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rol...

Page 102: ... follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the down arrow in the upper right corner of the s...

Page 103: ...ss enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which cont...

Page 104: ...date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you co...

Page 105: ... the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attribu...

Page 106: ... Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonop...

Page 107: ...ightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 8 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance R G B 0 03 Color gamut 60 typical 39 6 cm 15 6 in HD display specifications 99 ...

Page 108: ...cal read including setting Single track 1 5 ms 2 ms 3 ms 3 ms 3 ms Average 11 ms 12 ms 13 ms 13 ms 13 ms Maximum 14 ms 22 ms 24 ms 24 ms 24 ms Logical blocks 1 465 149 168 1 250 263 728 1 048 576 000 625 141 400 488 397 168 Disc rotational speed 7200 rpm 7200 rpm or 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual ac...

Page 109: ...D R 9 DVD RW DVD RAM BD R BD RE Access time CD DVD BD ROM Random 180 ms 180 ms 230 ms Maximum Media Capacity read 50 GB Maximum Media Capacity write 8 5 GB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 2X BD ROM 9 000 KB sec 16X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 4X DVD R Dual Layer ...

Page 110: ...n Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X...

Page 111: ...ual Layer HD DVD RW CD R and CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM Access time CD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB ...

Page 112: ...ni disc 12 cm 4 72 in 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 100 ms 125 ms Full stroke 175 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3600 KB s 150 KB s at 1X CD rate DVD 8X 10 800 KB s 1 352 KB s at 1X DVD rat...

Page 113: ... or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 8 1 From the Start screen type control and then select Control Panel 2 Select System and Security and the in the ...

Page 114: ...odels only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support I...

Page 115: ...t models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent ...

Page 116: ...ystem For additional information see the Using a Windows 7 operating system DVD purchased separately section Using the Windows recovery tools To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using St...

Page 117: ...er click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see the Using a ...

Page 118: ...d When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating...

Page 119: ...ur initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you t...

Page 120: ...ny software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click ...

Page 121: ...tely To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard driv...

Page 122: ...metimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not pro...

Page 123: ...ivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Windows 8 Backup and recovery 115 ...

Page 124: ...puter More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure y...

Page 125: ...age Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions USB Recovery o...

Page 126: ...t should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On Key will boot 7 Once the USB Recovery Disk On Key has booted a dialog box will prompt Do you want to start the System Restore If data on the computer has not been backed up use the tab key and select No The system will reboot Back up the system data and repeat the pre...

Page 127: ...ed Recover Repair System This option repairs a system that is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions SUSE Linux Backup and recovery 119 ...

Page 128: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 129: ...ug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type H 5VV F3X0 75mm conductor size Power cord set fittings appliance coupler and wal...

Page 130: ...or recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local auth...

Page 131: ... covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 123 ...

Page 132: ...to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 124 Chapter 9 Recycling ...

Page 133: ...s 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Position the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel Display 125 ...

Page 134: ...s component and causing exposure to the mercury 17 Remove the backlight frame from the display panel 18 Remove the backlight from the backlight frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 126 Chapter 9 Recycling ...

Page 135: ...22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 127 ...

Page 136: ...pare part number 39 bottom door removal 38 spare part number 21 38 bottom part location 39 buttons left TouchPad 6 optical drive eject 12 power 9 right TouchPad 6 Web browser button 9 wireless 9 C Cable Kit contents 24 spare part number 24 cables service considerations 32 caps lock light identifying 7 card reader board spare part number 20 chipset product description 1 components bottom 15 bottom ...

Page 137: ...Windows 8 113 HDMI port identifying 13 heat shield spare part number 51 heat shield removal removal 51 heat sink removal 54 spare part number 21 54 hinge removal 82 I integrated numeric keypad identifying 10 integrated webcam light identifying 14 internal display switch 14 internal microphones identifying 14 J jacks audio in microphone 11 audio out headphone 11 network 13 RJ 45 network 13 K keyboa...

Page 138: ...SE Linux 118 remove everything and reinstall Windows 8 114 reset computer 114 SUSE Linux computer 118 Windows 8 steps 114 restoring the hard drive Windows 7 109 Windows 8 113 RJ 45 network jack identifying 13 RTC battery removal 73 spare part number 20 73 S Screw Kit spare part number 25 Secure Digital card insert illustrated 23 security cable slot identifying 13 security product description 3 ser...

Page 139: ...ng 14 Windows 7 advanced system diagnostics 88 Backup and recovery 106 Computer Setup 84 Device Manager 105 operating system DVD 110 PCID label 18 power settings 9 updating BIOS 85 Windows 8 advanced system diagnostics 93 Backup and recovery 111 Computer Setup 90 Device Manager 105 operating system DVD 113 PCID label 18 power settings 9 recovery 113 Refresh 113 reinstall 114 remove everything and ...