HP ProBook 470 G1, Maintenance And Service Manual

Page 1: ...HP ProBook 470 G1 Notebook PC Maintenance and Service Guide ...

Page 2: ...her countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omis...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety ...

Page 6: ...vi Safety warning notice ...

Page 7: ...rated parts catalog 17 Computer major components 17 Display components 20 Plastics Kit 21 Cable Kit 21 Mass storage devices 22 Miscellaneous parts 23 Sequential part number listing 24 4 Removal and replacement procedures preliminary requirements 28 Tools required 28 Service considerations 28 Plastic parts 28 Cables and connectors 29 Drive handling 29 Grounding guidelines 30 Electrostatic discharge...

Page 8: ...acement procedures 47 Top cover 47 Fingerprint reader assembly 52 Power button board 53 Function board 54 Card reader board 55 Speaker assembly 57 USB audio board 59 System board 60 Power cable 62 Battery cable 63 RTC battery 64 Optical drive extension board 65 Hard drive extension board 66 Fan heat sink assembly 67 Processor 69 Latch assembly 71 Display assembly 73 7 New Windows 8 1 features 80 N...

Page 9: ...IOS 88 Determining the BIOS version 88 Downloading a BIOS update for Windows 8 88 Using MultiBoot 89 About the boot device order 89 Choosing Multi Boot preferences 89 Setting a new boot order in Computer Setup 90 Dynamically choosing a boot device using the f9 prompt 90 Setting a MultiBoot Express prompt 90 Entering MultiBoot Express preferences 91 Using HP PC Hardware Diagnostics UEFI select mode...

Page 10: ...system media purchased separately 104 Using Windows Refresh for quick and easy recovery 105 Remove everything and reinstall Windows 105 Using HP Software Setup 106 12 Backup and recovery in Windows 7 107 Creating recovery media with HP Recovery Disc Creator 107 Creating recovery media 108 Backing up your information 108 Performing a system recovery 109 Using the Windows recovery tools 109 Using f1...

Page 11: ...ager 119 15 Statement of Volatility 120 HP Sure Start 122 Non volatile memory usage 123 Questions and answers 125 16 Power cord set requirements 126 Requirements for all countries and regions 126 Requirements for specific countries and regions 126 17 Recycling 128 Battery 128 Display 128 Index 134 xi ...

Page 12: ...xii ...

Page 13: ...obile Intel HM87 chipset Graphics AMD Radeon HD 8750M 1 GB or 2 GB switchable discrete Supports HD decode DX11 HDMI PX5 5 Panel 43 9 cm 17 3 inch HD 1600x900 200 nits anti glare 16 9 includes camera 1 WLAN antenna 43 9 cm 17 3 inch HD 1600x900 200 nits anti glare 16 9 includes camera 2 WLAN antennas Memory Two customer accessible memory module slots supporting up to 16 GB of RAM Supports dual chan...

Page 14: ...0 S3 S4 S5 wake on LAN AC mode and battery mode NIC power down technology Ethernet cable not included Wireless Integrated WLAN options by way of wireless module WLAN antennas built into display assembly Supports no WLAN option Supports the following WLAN formats Mediatek MT7630E 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter Atheros AR9485 802 11b g n 1x1 WiFi Adapter Atheros AR9565 802 11bgn 1x1 WiFi BT...

Page 15: ... 1 m or 1 8 m with ground pin 6 cell 47 Wh 2 2Ah Li ion battery HP Fast Charge technology 9 cell 93 Wh 2 8 Ah Li ion battery Security Integrated fingerprint reader optional Intel AT support Security lock No fingerprint reader option Operating system Preinstalled Windows 7 Professional 64 Windows 7 Professional 64 MSNA Windows 7 Home Premium 64 Windows 7 Home Basic 64 Windows 8 Professional 64 bit ...

Page 16: ...ssional 64 Windows 8 Professional 64 bit Windows 8 64 bit Windows 8 Country Specific 64 Bit Windows 8 Emerging Market 64 Bit Web only support SuSE Linux Enterprise SLED SP2 64 bit Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Windows 8 1 Professional 64 Windows 8 1 Enterprise 64 Windows 8 1 Multi Language 64 Windows 8 1 Emerging Market 64 Windows 8 1 Chinese Market 64...

Page 17: ...Category Description Hard drive Memory module Optical drive WLAN module Keyboard 5 ...

Page 18: ...dows 7 select Start All Programs Communication and Chat Cyberlink YouCam 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from o...

Page 19: ...rns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 7 ...

Page 20: ...on previous models Off The computer is off or in Hibernation Windows 7 Linux 2 Microphone mute light Amber Microphone is off 3 Num lock light On Num lock is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 Mute light Amber Computer sound is off Off Computer sound is on 6 Ca...

Page 21: ...y to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8 from the Start screen type power select Setti...

Page 22: ...y the num lk key or the esc key 3 Windows 7 8 Windows button SLED Operating system logo key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen Windows 7 Displays the Windows Start menu SLED Displays the operating system menu 4 Function keys Execute frequently used system functions when pres...

Page 23: ...light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Media Card Reader Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital SD Front 11 ...

Page 24: ...s 2 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack RJ 45 network lights 2 Connects a network cable Green left The network is connected ...

Page 25: ... My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled 2 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 USB 2 0 ports 2 Connect optional USB devices 4 Optical drive select models only Reads and writes select models only to an optical disc 5 Optical drive ejec...

Page 26: ... the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact su...

Page 27: ... name affixed to the front of the computer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years o...

Page 28: ...OS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer NOTE Computer details may vary from images Windows 8 models Non Windows 8 models 16 Chapter 2 External component identification ...

Page 29: ...components NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 15 for details Computer major components 17 ...

Page 30: ... models without Windows 8 1 GB discrete graphics memory 734083 001 1 GB discrete graphics memory RCTO 746629 001 2 GB discrete graphics memory 734084 001 For use in Windows 8 models Windows 8 Standard and 1 GB discrete graphics memory 734083 501 Windows 8 Standard and 1 GB discrete graphics memory RCTO 746629 501 Windows 8 Professional and 1 GB discrete graphics memory 734083 601 Windows 8 Profess...

Page 31: ...WiFi Adapter 675794 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo 710662 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 18 Base enclosure 723669 001 19 Hard drive 1 TB 5400 rpm 676521 001 750 GB 5400 rpm 634...

Page 32: ...001 Display components Item Description Spare part number 1 Display bezel 723640 001 2 Display panel raw not spared 3 Display webcam cable assembly 723646 001 in Cable Kit 4 Webcam module for use in all models 721543 001 Display Hinge Kit 723642 001 20 Chapter 3 Illustrated parts catalog ...

Page 33: ...play rear covers 723639 001 Plastics Kit Item Description Spare part number Plastics Kit 723647 001 1 Optical drive protective insert Cable Kit Item Description Spare part number Cable Kit 723646 001 1 Display webcam cable 2 USB audio board connector cable 3 Battery connector cable 4 Card reader cable Plastics Kit 21 ...

Page 34: ...634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 634953 001 Hard Drive Hardware Kit includes hard drive bracket and screws not illustrated 721519 001 2 Optical drives include bezel bracket and screws DVD ROM drive 725889 001 Blu ray ROM DVD RW SuperMulti DL Drive 723671 001 DVD RW SuperMulti DL Drive 725890 001 22 Chapter 3...

Page 35: ...se in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom 490371 031 For use in the United States 490371 001 Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 723672 001 Screw...

Page 36: ...wer cord for use in the People s Republic of China 490371 AB1 A Power cord for use in Taiwan 490371 AD1 A Power cord for use in South Korea 490371 AR1 A Power cord for use in South Africa 490371 BB1 A Power cord for use in Israel 490371 D61 A Power cord for use in India 591699 001 A Combination lock 634250 001 A 750 GB 5400 rpm hard drive 634953 001 A 320 GB 5400 rpm hard drive 674318 001 A HP USB...

Page 37: ...s 721531 001 B Power button board 721542 001 B USB audio board 721543 001 B Webcam module 721937 001 N Fan heat sink assembly includes replacement thermal material 721943 001 B Function board 721953 001 A Keyboard for use in the United States 721953 031 A Keyboard for use in the United Kingdom 721953 041 A Keyboard for use in Germany 721953 051 A Keyboard for use in France 721953 061 A Keyboard fo...

Page 38: ...ennas 723642 001 C Display Hinge Kit includes left and right hinges and hinge covers 723643 001 B 43 9 cm 17 3 inch display assembly HD anti glare with webcam 723644 001 B Top cover for use in models with a fingerprint reader includes fingerprint reader board and touchpad assembly 723645 001 B Top cover for use in models without a fingerprint reader includes touchpad assembly fingerprint reader pl...

Page 39: ...B discrete graphics includes thermal material 734088 001 B Card reader board 737326 001 N Intel Celeron 2950M processor 2 1 GHz processor 3 MB L3 cache includes thermal material 737327 001 N Intel Core i3 processor 4000M 2 4 GHz 3 MB L3 cache includes thermal material 737328 001 N Intel Core i5 processor 4200M 2 5 GHz 3 MB L3 cache includes thermal material 737329 001 N Intel Pentium 3550M process...

Page 40: ...tions that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points ...

Page 41: ...ving or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or dis...

Page 42: ...ts in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table ...

Page 43: ...to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use condu...

Page 44: ...rator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Page 45: ...scribed here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 15 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 14 screws ...

Page 46: ...er cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release...

Page 47: ...g the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 To remove the service door 1 With the battery bay toward you remove the optional security screw 1 if the optional security screw is being used see Using the optional security screw on page 36 and then slide the service door release latches 2 to release the service do...

Page 48: ...B 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 634953 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected...

Page 49: ...emove a hard drive 1 Turn the computer upside down on a flat surface 2 Remove the 4 Phillips PM2 5 3 0 screws from the hard drive 3 Pull the hard drive tab 1 toward the side of the computer to disconnect the hard drive 4 Lift the hard drive 2 out of the hard drive bay Component replacement procedures 37 ...

Page 50: ...ve the 4 Phillips PM3 0 4 0 screws 1 that secure the cover to the drive and then lift the cover straight up and off the hard drive 2 Reverse this procedure to install a hard drive 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ...then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the optical drive 1 Position the compute...

Page 52: ...from the optical drive remove the Phillips PM2 0 3 0 screw 1 that secures the bracket to the drive and then remove the bracket from the drive 2 Reverse this procedure to install an optical drive 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and th...

Page 54: ...into the memory module slot NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 55: ...em 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the WLAN module 1 Position the computer upside down 2 Disconnect the WLAN antenna ca...

Page 56: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 57: ...3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the 2 Phillips PM2 5 6 0 screws that secure the keyboard to the...

Page 58: ...tate the keyboard until it rests on the palm rest 1 and then disconnect the keyboard cable by lifting the keyboard connector latch 2 and then disconnecting the keyboard cable from the system board 3 7 Remove the keyboard Reverse this procedure to install the keyboard 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 59: ...ver spare part kits include the touchpad assembly Description Spare part number Top cover with a fingerprint reader includes fingerprint reader assembly 723644 001 Top cover without a fingerprint reader includes fingerprint reader plastic insert bracket and screws 723645 001 Top cover with a fingerprint reader RCTO includes fingerprint reader assembly 747995 001 Before removing the top cover follo...

Page 60: ...es and are available in the Rubber Kit spare part number 723672 001 1 2 rubber screw covers from the rear corners 2 2 rubber screw covers from each side 3 2 rubber screw covers from the front corners 4 6 Torx T8M2 5 6 0 screws from under each screw cover 3 Remove the remaining 7 Torx T8M2 5 6 0 screws from the bottom of the computer 48 Chapter 6 Removal and replacement procedures for Authorized Se...

Page 61: ...PM2 5 3 0 screws from the battery bay 5 Position the computer upright and open it as far as possible 6 Remove the 4 Torx T8M2 5 6 0 screws from the top of the computer 7 Disconnect the following cables from the system board 1 Power button board cable 2 Speaker cable Component replacement procedures 49 ...

Page 62: ...void damage to the cable and connector make sure not to disconnect the cable when you lift the top cover from the computer 10 Disconnect the audio USB board cable 3 from the system board and then remove the top cover from the computer Reverse this procedure to install the top cover Use the following image to determine proper routing of top cover cables All cables are included in the Cable Kit spar...

Page 63: ... 2 Power button board cable 3 USB audio board cable 4 Card reader cable Reverse this procedure to install the top cover Component replacement procedures 51 ...

Page 64: ...the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the fingerprint reader assembly 1 Position the top cover upside down 2 Remove the Phillips PM2 0 2 0 broadhead screw 1 that secures the fingerprint reader board bracket...

Page 65: ...the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the power button board 1 Position the top cover upside down 2 Disconnect the cable from the board 1 3 Remove the Phillips PM2 ...

Page 66: ... Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the function...

Page 67: ...Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service doo...

Page 68: ...he touchpad buttons 1 3 Disconnect the cable that routes to the system board 2 4 Remove the two Phillips PM2 0 2 0 broadhead screws 3 that secure the card reader board to the computer 5 Remove the card reader board from the top cover 4 Reverse this procedure to install the card reader board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the speaker assembly 1 Position the top cover upside down 2 Remove the 2 Phillips ...

Page 70: ...5 Remove the speakers from the computer 4 Reverse this procedure to install the speaker assembly 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...ry on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the USB audio board 1 Position the top cover upside down 2 Disconnect the cable that routes to the system board 1 3 Disconnect the cable that routes to the fingerprint reader board 2 4 Remo...

Page 72: ...er the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a...

Page 73: ... extension board to the computer and the Phillips PM2 5 4 0 screw 3 that secures the hard drive extension board to the computer 6 Lift the right side of the system board up at an angle 1 7 Pull the system board up and toward the right to remove it from the computer 2 NOTE The power cable connects to a connector on the bottom of the system board When you remove the system board the power cable will...

Page 74: ...the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page 47 g System board see System...

Page 75: ... computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page 47 g System board see System board on page 60 Remov...

Page 76: ... the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page 47 g System board see System board on page 60 Remove the RTC battery ...

Page 77: ...C outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page...

Page 78: ...ing the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page 47 g System board see Sy...

Page 79: ...unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page 47 g System board...

Page 80: ...of the system board components 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the fan heat sink assembly 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...ff or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Se...

Page 82: ...ld triangle 3 on the processor must be aligned with the triangle embossed on the processor slot 4 when you install the processor Reverse this procedure to install the processor 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page 47 g System board see System board on page 60 NOTE The latch mechanisms include a small spring Note the location o...

Page 84: ...move the pin on the top cover 2 from the groove in the lever and then lift the lever from the computer 3 To install the latch assembly reverse the removal procedure 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...al devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 c Keyboard see Keyboard on pa...

Page 86: ...0 screws 1 from the display hinges 3 screws in the left hinge 2 in the right hinge 8 Lift the display assembly straight up and remove it 2 CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 74 Chapter 6 Removal and replacement p...

Page 87: ...available in the Display Hinge Kit using spare part number 723642 001 10 If you need to remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 5 4 0 screws 2 in the bottom corners of the display bezel 11 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure NOTE Make su...

Page 88: ...then gently pull the module away from the double sided tape on the display enclosure 2 The webcam module is available using spare part number 721543 001 14 If it is necessary to replace the display hinges remove the 6 Phillips PM2 5 3 0 screws 1 that secure the display hinges and panel to the display enclosure Display hinges are available in the Display Hinge Kit using spare part number 723642 001...

Page 89: ... the display enclosure 2 16 Position the display panel and hinge assembly upright 17 Remove the 3 Phillips PM1 5 2 0 screws 1 that secure each display hinge to the display panel 18 Remove the display hinges 2 Component replacement procedures 77 ...

Page 90: ...ing the tape 1 that covers the connector and disconnecting the cable from the panel 2 The display webcam cable assembly is available in the Cable Kit spare part number 723646 001 20 Lift the display webcam cable assembly straight up and off the display panel 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 91: ...de of the enclosure 1 gently lift the transceivers 2 to disengage them from the double stick tape and then lift the antennas from the display enclosure Antennas are available using spare part number 723641 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 79 ...

Page 92: ...d snap multi tasking capability Optional setting to go to the desktop upon sign in Backup and recovery information Additional operating specifications Navigating the Start screen The Start screen provides a central location where you can access information and email browse the Web stream videos view photos and access social media websites NOTE Your computer s Start screen may look different than t...

Page 93: ...ows key on your keyboard or point to the lower left corner of the Start screen and then click or tap the Start button Locating the Start button and the Start menu The Start button is displayed in the lower left corner of the Windows desktop The Start menu offers quick access to frequently used options including File Explorer Control Panel Desktop Power Options and Shut down For more information se...

Page 94: ...Start screen tap the arrow in the lower left corner of the screen Closing apps Action Using a keyboard and mouse Using touch gestures Close an app 1 Point to the upper left corner of the screen and then move down the left side of the screen to display all open apps 2 Drag an app to the right and then down to the bottom of the screen hold it until the app rotates and then release the app to close i...

Page 95: ...of the Start screen follow the steps below Action Using a keyboard and mouse Using touch gestures Open to the Windows desktop instead of the Start screen 1 From the Start screen click the Desktop app 2 Right click the navigation bar at the bottom of the screen and then select Properties 3 Click the Navigation tab and then select the check box labeled When I sign in or close all apps on a screen go...

Page 96: ...ing HP Software Setup have changed To access HP Software Setup 1 From the Start screen type HP Software Setup NOTE If the HP Software Setup app does not appear your system does not support this feature Refer to the User Guide for restore and recovery steps for your computer 2 Select HP Software Setup 3 Follow the on screen instructions to reinstall drivers or select software Using other backup res...

Page 97: ...then select User guides Important regulatory notices including proper battery disposal information Limited Warranty To access this information 1 On the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select Warranty and services or Go to http www hp com go orderdocuments Specific warranty information about this computer More HP resources 85 ...

Page 98: ... Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing...

Page 99: ...uter Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys t...

Page 100: ...er Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or ...

Page 101: ...SB devices Boot devices contain bootable media or files that the computer needs to start and operate properly NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu ...

Page 102: ...sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f9 3 Use a pointing device or the arrow keys to select a boot device and then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to...

Page 103: ... is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order...

Page 104: ... and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 92 Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 ...

Page 105: ... connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys ...

Page 106: ...t Setup Utility menus choose one of the following methods To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions or Use the arrow keys to select Exit Exit Discarding Changes and then press enter To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions or Use the tab key and the arrow keys to...

Page 107: ...ssword settings and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from...

Page 108: ...elp and Support Maintain Windows XP Select Start Help and Support and then select the software and drivers update 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or ot...

Page 109: ...sical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the ...

Page 110: ...ge is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key a...

Page 111: ...or Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and E...

Page 112: ...e or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contac...

Page 113: ... test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive...

Page 114: ...art screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system re...

Page 115: ...iously backed up Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformattin...

Page 116: ...age is displayed at the bottom of the screen 4 Press f11 while the Press F11 for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling s...

Page 117: ...s in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your co...

Page 118: ...isplay Remove everything and reinstall Windows 5 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on...

Page 119: ...ave them for later use Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more nformation Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that of...

Page 120: ...tion to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated programs Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset...

Page 121: ...Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check fo...

Page 122: ... Press f11 while the Press F11 for recovery message is displayed on the screen 5 Follow the on screen instructions Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by c...

Page 123: ... is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 111 ...

Page 124: ...ect a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manage...

Page 125: ...ollow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Rest...

Page 126: ...dc 3 5 A 65 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 ps...

Page 127: ...e 43 9 cm 17 3 in Resolution 1600x900 HD Active area 382 08x214 92 PPI 106 Surface treatment Anti glare or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 ...

Page 128: ...tting Single track 1 5 ms 3 ms 3 ms Average 11 ms 13 ms 13 ms Maximum 14 ms 24 ms 24 ms Logical blocks 1 465 149 168 1 048 576 000 625 141 400 Disc rotational speed 7200 rpm or 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain res...

Page 129: ...tandard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB ...

Page 130: ...30 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode Multiword DMA Mode DVD ROM drive Ap...

Page 131: ...dware or modify device configurations using Device Manager NOTE Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager dril...

Page 132: ...nvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the p...

Page 133: ...retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the star...

Page 134: ...le platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash In conjunction with BIOS support code running on the EC verifies the integrity of the following Subset of BIOS contents including the boot block portion and machine unique data Entire descriptor region Entire Network Contr...

Page 135: ...e system BIOS is updated A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial Presence Detect SPD configuration data 256 Bytes per memory module 128 Bytes programma bl e not customer accessible No Yes Stores memory module information Programmed by the memory vendor Da...

Page 136: ...ility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade 802 11 WLAN EEPROM 4kb to 8kb No Yes Stores configuration and calibration data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to th...

Page 137: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Page 138: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 139: ... bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and ...

Page 140: ...tended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your lo...

Page 141: ... covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 129 ...

Page 142: ...to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 130 Chapter 17 Recycling ...

Page 143: ...s 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Position the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel Display 131 ...

Page 144: ... component and causing exposure to the mercury 17 Remove the backlight frame from the display panel 18 Remove the backlight from the backlight frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 132 Chapter 17 Recycling ...

Page 145: ...22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 133 ...

Page 146: ... board removal 55 spare part number 18 27 55 card reader cable illustrated 21 chipset product description 1 components bottom 14 display 6 front 11 left side 12 right side 13 top 7 computer reset 105 Computer Setup navigating and selecting 86 98 restoring factory settings 87 99 computer specifications 114 connector power 12 connectors service considerations 29 D desktop opening to 83 diskette driv...

Page 147: ...numeric 10 keys esc 10 fn 10 function 10 L latch assembly removal 71 spare part number 71 latches battery and service door release 14 legacy support USB 86 98 lights AC adapter battery 12 caps lock 8 hard drive 11 microphone mute 8 network 12 num lock 8 power 8 RJ 45 network 12 webcam 6 wireless 8 M mass storage devices spare part numbers 22 Media Card Reader identifying 11 memory module identifyi...

Page 148: ...ity cable slot identifying 13 security screw using 36 security product description 3 service considerations 28 service door spare part number 20 service tag 15 serviceability product description 4 setup utility navigating and selecting 86 restoring factory settings 87 Setup Utility BIOS 93 shutting down 81 slots security cable 13 speaker assembly removal 57 spare part number 18 57 specifications B...

Page 149: ... wireless antennas disconnecting 43 wireless displays connecting 83 wireless light 8 wireless product description 2 WLAN antennas identifying 6 WLAN Bluetooth combo card removal 43 spare part number 19 43 workstation guidelines 31 ...