Unable to connect to the Internet.
Cause
Solution
The CAT5 UTP cable is disconnected.
Connect the CAT5 UTP cable between the cable modem and
the computers’s RJ-45 connector. (If the connection is good,
the “PC” LED light on the front of the cable/DSL modem will
be on.)
IP address is not configured properly.
Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser remember
some specific information that the Web server can later
retrieve.)
Windows 7:
1.
Select
Start
>
Control Panel
.
2.
Click
Internet Options
.
3.
In the
Browsing history
section on the
General
tab,
click the
Delete
button.
4.
Select the
Cookies
check box and click the
Delete
button.
Windows 8:
1.
From the Start screen, type
c
, and then select
Control
Panel
from the list of applications..
2.
Click
Internet Options
.
3.
In the
Browsing history
section on the
General
tab,
click the
Delete
button.
4.
Select the
Cookies
check box and click the
Delete
button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
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Chapter 8 Troubleshooting without diagnostics
