HP ProDesk 600 G2 Desktop Mini, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide HP ProDesk 600 G2 Microtower Business PC ...

Page 2: ...October 2015 Document Part Number 822849 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www micro...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...mation 11 Generating static 11 Preventing electrostatic damage to equipment 12 Personal grounding methods and equipment 12 Grounding the work area 12 Recommended materials and equipment 13 Operating guidelines 13 Routine care 14 General cleaning safety precautions 14 Cleaning the Computer Case 14 Cleaning the keyboard 14 Cleaning the monitor 15 Cleaning the mouse 15 Service considerations 15 Power...

Page 6: ...s 31 Drive positions 33 Removing a 9 5 mm slim optical drive 33 Installing a 9 5 mm slim optical drive 35 Removing a hard drive 37 Installing a hard drive 38 Drive power cable 41 Front I O and power switch assembly 42 Fan sink 44 Processor 45 Speaker 47 Rear chassis fan 48 Power supply 49 System board 51 System board callouts 52 5 Computer Setup F10 Utility 54 Computer Setup F10 Utilities 54 Using...

Page 7: ...et access problems 95 Solving software problems 97 7 POST error messages and diagnostic front panel LEDs and audible codes 98 POST numeric codes and text messages 98 Interpreting system validation diagnostic front panel LEDs and audible codes 103 8 Password security and resetting CMOS 105 Resetting the password jumper 105 Clearing and resetting the BIOS 107 9 Using HP PC Hardware Diagnostics UEFI ...

Page 8: ...reating recovery media 117 Creating recovery media using HP Recovery Manager select models only 117 Creating recovery discs with HP Recovery Disc Creator select models only 118 Creating recovery discs 119 Backing up your information 119 System Restore 120 System Recovery 120 System Recovery when Windows is responding 120 System Recovery when Windows is not responding 121 System Recovery using reco...

Page 9: ...ant utility CAUTION Several well known vulnerabilities exist when a computer is in the Sleep state To prevent an unauthorized user from accessing data on your computer even encrypted data HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession This practice is particularly important when you travel with your computer Standard...

Page 10: ... the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The USB 2 0 Charging Port also provides current to charge a device such as a Smart Phone The charging current is available whenever the power cord is plugged into the system even when the system is off NOTE The Power On Li...

Page 11: ...from S4 S5 feature The wake from S4 S5 feature is also supported on the PS 2 connectors if enabled in BIOS F10 Setup When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a ...

Page 12: ...ach computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance 4 Chapter 1 Product features ...

Page 13: ... components NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Microtower MT chassis spare parts 5 ...

Page 14: ... 17000 16 GB 8 GB 4 GB Processors include replacement thermal material Intel Core i7 6700 processor Intel Core i5 6600 processor Intel Core i5 6500 processor Intel Core i3 6320 processor Intel Core i3 6300 processor Intel Core i3 6100 processor Intel Pentium G4520 processor Intel Pentium G4500 processor Intel Pentium G4400 processor Intel Celeron G3920 processor Intel Celeron G3900 processor 6 Cha...

Page 15: ...r port PCI card 5 NVIDIA GT730 2 GB DDR3 PCIex8 graphics card AMD Radeon R9 350 2 GB DDR5 PCIe16 graphics card 6 Speaker 7 Secure Digital SD card reader 8 SATA data cable 14 inch 1 straight end 1 angled end 9 SATA drive power cable M 2 USB Cable Microtower MT chassis spare parts 7 ...

Page 16: ...ith WLAN modules HP UC Speaker Phone HP Speaker Phone Security Sleeve Center strip Adapters PCIe to M 2 adapter with full sized bracket DisplayPort to HDMI 1 4 DisplayPort to VGA DisplayPort to DVI DVI to VGA DVI I to VGA USB C to USB 3 0 PCIe to M 2 adapter Mouse PS2 optical USB laser USB optical Antimicrobial People s Republic of China only Washable Wireless Brazil only HP USB Hardened Keyboards...

Page 17: ... GDDR5 PCIe x16 NVIDIA GT730 2 GB DDR3 PCIex8 Intel PRO 1000 NIC Printer port Serial port USB 3 1 Type Cx1 PCIe x1 card PCIe to M 2 adapter WLAN module caddy card Bluetooth WLAN modules Intel Dual Band Wireless AC 7265 NV Intel Dual Band Wireless AC 8260 Bluetooth 4 0 Intel Dual Band Wireless AC 3165 Bluetooth 4 0 Microtower MT chassis spare parts 9 ...

Page 18: ...SSD self encrypting SED 256 GB Solid state Drive SSD 256 GB Solid state Drive SSD TLC 256 GB Solid state Drive SSD M 2 2280SS PCIe 256 GB Solid state Drive SSD M 2 2280SS NVMe PCIe 180 GB Solid state Drive SSD 180 GB Solid state Drive SSD OPAL2 MLC 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid state Drive SSD 128 GB Solid state Drive SSD TLC 128 GB Solid state Drive SSD M 2 2...

Page 19: ...e may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that Different activities generate different amounts of static elec...

Page 20: ...t snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antis...

Page 21: ...d cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasional...

Page 22: ...uted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the ai...

Page 23: ...ouse ensure that the power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 14 Service considerations Listed below are some of the considerations ...

Page 24: ...applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the computer Avoid dropping drives from any hei...

Page 25: ...ble as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 6 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monito...

Page 26: ...arts are moved When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive c...

Page 27: ...er 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should alwa...

Page 28: ...mputer for disassembly Preparation for disassembly on page 19 2 Pull up the access panel handle 1 and then slide the panel back 2 and lift it off the computer 3 To replace the access panel reverse the disassembly procedures 20 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 29: ...aration for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Lift up the three tabs on the side of the bezel 1 and then rotate the bezel off the chassis 2 To replace the front bezel reverse the disassembly procedures Front bezel 21 ...

Page 30: ...access panel Access panel on page 20 3 Install a 6 32 screw through the front of the chassis and into the screw hole located below the center bezel release tab 4 Replace the computer access panel 5 Reconnect the power cord and any external devices and then turn on the computer 6 Lock any security devices that were disengaged when the access panel was removed 22 Chapter 4 Removal and replacement pr...

Page 31: ...n optical drive To remove the bezel blank 1 Remove the access panel Access panel on page 20 2 Remove the front bezel Front bezel on page 21 3 To remove the bezel blank press upward on the bottom tab and press downward on the top tab on the side of the blank 1 and then rotate the blank off the front of the bezel 2 Slim optical drive bezel blank 23 ...

Page 32: ...3 MHz 15 15 15 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM sockets There are four...

Page 33: ... GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memo...

Page 34: ...etween Channel A and Channel B 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules 6 Replace the computer access panel 7 Reconnect the power cord and turn on the computer 8 Lock any security devices that were disengaged when the access panel ...

Page 35: ...USB cable Wireless antenna for use with WLAN modules The computer has three PCI Express x1 expansion sockets and one PCI Express x16 expansion socket NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 socket For dual graphics card configurations the first primary card must be installed in the PCI Express x16 socket To remove replace or add an expansion card 1 Pre...

Page 36: ...ver or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must slide one of the expansion slot covers up and out of the chassis or use a flatblade screwdriver to pry out one of the metal shields on the rear panel that covers the expansion slot ...

Page 37: ...ion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up then away from the inside of the chassis to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the ...

Page 38: ...n the card so that the whole connector seats properly in the expansion card socket 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the computer access panel 12 Reconnect the power cord and turn on the computer 13 Lock any security devices th...

Page 39: ... 2280SS PCIe 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 256 GB Solid state Drive SSD TLC 256 GB Solid state Drive SSD M 2 2280SS PCIe 256 GB Solid state Drive SSD M 2 2280SS NVMe PCIe 180 GB Solid state Drive SSD 180 GB Solid state Drive SSD OPAL2 MLC 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid state Drive SSD 128 GB Solid state Drive SSD ...

Page 40: ... drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to E...

Page 41: ...vices installed in the computer run Computer Setup Removing a 9 5 mm slim optical drive 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Remove the front bezel Front bezel on page 21 4 Disconnect the power cable and data cable from the back of the optical drive CAUTION When removing the cables pull the tab or connecto...

Page 42: ...n removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 6 Press upward on the green release latch on the underside of the drive 1 and then slide the drive out of the drive bay 2 34 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 43: ...ove the bezel blank See Front bezel on page 21 for more information 4 Follow the instructions for removing the optical drive if one was installed Refer to Removing a 9 5 mm slim optical drive on page 33 5 Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive 6 Slide the optical drive through the front of the chassis 1 all th...

Page 44: ...SATA connectors labeled SATA1 or SATA2 on the system board 9 Replace the front bezel if it was removed 10 Replace the computer access panel 11 Reconnect the power cord and any external devices and then turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed 36 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 45: ...er the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Disconnect the power cable 1 and data cable 2 from the rear of the hard drive 4 Pull the green latch next to the drive outward 1 and slide the drive out of the bay 2 Drives 37 ...

Page 46: ...a 3 5 inch adapter bracket similar to the example shown below Slide the 2 5 inch drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive 38 Chapter 4 Removal and replacement procedur...

Page 47: ...HP has supplied four extra mounting screws installed on the chassis next to the hard drive bays Refer to Drives on page 31 for an illustration of the location of the extra mounting screws 5 Slide the drive into the drive bay making sure to align the mounting screws with the guide slots until the drive snaps into place Drives 39 ...

Page 48: ...onnector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to one of the light blue SATA connector labeled SATA1 and SATA2 8 Replace the computer access panel 9 Reconnect the power cord and any external devices and then turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed 40 Ch...

Page 49: ...emove the cable from the clips on the base pan and on the side of the hard drive cage 1 4 Disconnect the cable from the hard drive 2 and the optical drive 3 5 Disconnect the cable from the system board connector labeled SATAPWR0 4 and then remove the cable from the computer To reinstall the drive power cable reverse the removal procedure Drive power cable 41 ...

Page 50: ...ge 20 3 Remove the front bezel Front bezel on page 21 4 Remove the Torx T15 screw 1 that secures the assembly to the chassis push the tab on the right side of the assembly 2 to disengage it from the chassis and push the assembly into the chassis 3 5 Remove the cables from the clips on the base pan 42 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 51: ...ng system board connectors 1 Front USB yellow 2 Front AUD blue 3 Front USB3 0 blue 4 PB LED black 7 Remove the assembly from the inside of the computer To reinstall the assembly reverse the removal procedure Front I O and power switch assembly 43 ...

Page 52: ...labeled CPUFAN 1 4 Loosen the four silver captive Torx T15 screws 2 that secure the fan sink to the system board CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may require replacing the system board 5 Lift the heat sink from atop the processor When reinstall...

Page 53: ...el Pentium G4500 processor Intel Pentium G4400 processor Intel Celeron G3920 processor Intel Celeron G3900 processor 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Remove the fan sink Fan sink on page 44 4 Rotate the locking lever to its full open position 1 5 Raise and rotate the microprocessor retainer to its full...

Page 54: ...alled within 24 hours of installing the processor to prevent damage to the processor s solder connections Reverse the removal procedure to install a new processor NOTE After installing a new processor onto the system board update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com suppo...

Page 55: ...Access panel on page 20 3 Disconnect the speaker wire from the system board connector labeled SPKR 1 4 From the inside of the chassis remove the silver Torx T15 screw 2 that secures the speaker to the chassis 5 Remove the speaker from the chassis 3 To replace the speaker reverse the removal procedures Speaker 47 ...

Page 56: ...ee silver Phillips screws that secure the fan to the rear of chassis 4 Disconnect the fan control cable 1 from the system board connector labeled CHFAN2 5 Lift the fan out of the chassis 2 To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit 48 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 57: ... standard 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Remove the four silver Torx T15 screws that connect the power supply to the rear of the chassis 4 Remove the power cable from the clip on the base pan Power supply 49 ...

Page 58: ...ower supply that holds it in place 7 Slide the power supply toward the front of the computer rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 2 To install the power supply reverse the removal procedure 50 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 59: ...on page 27 Heat sink Fan sink on page 44 Processor Processor on page 45 4 Disconnect all cables connected to the system board noting their location for reinstallation 5 Remove the eight Torx T15 screws that secure the system board to the chassis 6 Lift the system board up and out of the computer When reinstalling the system board first insert the I O panel back into the slots in the rear of the ch...

Page 60: ...hite 6 pin main power X16PCIEXP White Expansion card SPKR White Speaker COMB Black Optional second serial port FRONT USB3 0 Blue Front I O power switch HLCK Black Hood lock SD RDR Black Card reader CHFAN2 Black Rear fan connector SATA0 Dark blue Hard drive PWRCPU White 4 pin processor power SATA1 Light blue Any SATA Device other than the primary hard drive 52 Chapter 4 Removal and replacement proc...

Page 61: ...han the primary hard drive DIMM4 White Memory module PSWD Green Clear system passwords DIMM3 Black Memory module CMOS Yellow Reset CMOS DIMM2 White Memory module BATTERY Black RTC battery DIMM1 Black Memory module HSENSE White Hood sensor PB LED Black Front I O power switch FRONT AUD Blue Front I O System board 53 ...

Page 62: ...ferent types of boot sources Configure features such as Secure Boot power management virtualization support and language and keyboard type used in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer Set...

Page 63: ... Advanced and Main menus to those previously saved by Save Custom Defaults select Apply Custom Defaults and Exit If no custom defaults have been saved then factory defaults are used NOTE Settings in the Security menu are not modified by Apply Defaults Those values are reset by Restore Security Settings to Factory Defaults at the bottom of the Security menu NOTE Not all settings shown in the follow...

Page 64: ...erial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capability to perf...

Page 65: ...OS file to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom Defaults Saves the cur...

Page 66: ...ies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is Hono...

Page 67: ...as been erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 8 1 and Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better supports ...

Page 68: ...ter can boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup Fast Boot Default is enabled for Windows 8 1 or later and disabled for Windows 7 systems CD ROM Boot Default is ena...

Page 69: ...ure Boot Lets you make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is Legacy Support Enable and Secure Boot Disable for Windows 7...

Page 70: ... reminder which can be set for 15 30 60 90 120 or 180 days The reminder will show during POST after the reminder timer has expired Video Memory Size Use this option to manage graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system Audio Device Select to show the device in the operating system Default is enabled Internal Speake...

Page 71: ...Launch Policy All legacy All UEFI All UEFI except video Power Management Options Runtime Power Management enable disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Extended Idle Power States enable disable Allows certain operating systems to decrease the process...

Page 72: ...t computer to be transparently redirected to the guest operating system Unconfigure AMT on next boot Do Not Apply Apply Default is Do Not Apply SOL Terminal Emulation Mode ANSI VT100 Default is ANSI SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console Show Unconfigure ME ...

Page 73: ...device This file can be edited to change the settings on Restore An asterisk marks the selected option for a setting NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removabl...

Page 74: ... lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 98 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another ...

Page 75: ...turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 98 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and...

Page 76: ...applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access screen to...

Page 77: ...d 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume...

Page 78: ...clear applications that you do not want to launch automatically and the click OK In Windows 8 1 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 10 a Type msconfi...

Page 79: ...ds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less th...

Page 80: ...stem fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashes red three...

Page 81: ... drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 1 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check In Windows 10 type file in the taskbar search box and then select Fi...

Page 82: ...ard drive entry in the Advanced Boot Options list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Advanced Boot Options and ensure the bootable hard drive is li...

Page 83: ...rd If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included ...

Page 84: ... installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want ...

Page 85: ...e monitor 1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel from the list of applications To access Control Panel in Windows 10 type control p...

Page 86: ...deo Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not p...

Page 87: ...on Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the monitor supports Restart the computer and enter Safe Mode Change the settings to a supported setting then restart t...

Page 88: ...uzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustme...

Page 89: ...er Setup Enable the audio in Computer Setup Advanced Built in Device Options The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones shoul...

Page 90: ...ice Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Be...

Page 91: ...lowing table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works rel...

Page 92: ... 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer ...

Page 93: ...ow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need re...

Page 94: ...n Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other ...

Page 95: ... DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 6 2 Solving Net...

Page 96: ...ct Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Control Panel from the list of applications and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Network controller is disabled 1 Run Computer Setup and enable network controller 2 E...

Page 97: ...in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel To access Control Panel in Windows 10 type control panel in the taskbar search box and then select Control Panel from the list of applications Network controller sto...

Page 98: ...mputer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory i...

Page 99: ...iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or ...

Page 100: ...dding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options CD ROM or DVD devices ar...

Page 101: ...sted for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c sel...

Page 102: ... not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable boot...

Page 103: ...he common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem Yo...

Page 104: ...the Delete button 4 Select the Cookies check box and click the Delete button Windows 10 1 Type control panel in the taskbar search box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet programs ...

Page 105: ...omputer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 98 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displaye...

Page 106: ...hedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 54 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE The computer will be...

Page 107: ...g POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Clea...

Page 108: ... the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not optimized Rearrange the...

Page 109: ...y and resetting CMOS on page 105 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 105 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMO...

Page 110: ...ed a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer ...

Page 111: ...pply fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Sys...

Page 112: ...s checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled feature Thermal 4 2 A p...

Page 113: ...OS button with power removed will reset the BIOS settings to factory defaults It may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 54 for information on backing up the BIOS settin...

Page 114: ...rged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System board callo...

Page 115: ... electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Ut...

Page 116: ...stics UEFI to a USB device on page 108 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you m...

Page 117: ...puter and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 109 ...

Page 118: ...personal information For more information see Using Windows tools on page 112 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Reco...

Page 119: ...puter the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information on the HP website Go to http www hp com support select your country or region and follow the on screen in...

Page 120: ...rtition select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 112 If you have not already created recovery media see Creating HP Recovery media select products only on page 110 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factor...

Page 121: ...talled at the factory Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recover...

Page 122: ... products only on page 110 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Backing up restoring and recovering in Windows 8 1 or Windows 8...

Page 123: ... Help and Support From the Start screen type help and then select Help and Support Using Reset when the system is not responding NOTE You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help and then selec...

Page 124: ...rating system media completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows operating system media NOTE T...

Page 125: ...er personal files create a backup of your personal information If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 119 NOTE HP recom...

Page 126: ...B NOTE Recovery Media Creation formats the USB flash drive deleting any files on it 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation 4 Click Create recovery media with a USB flash drive and then click Next 5 Select the USB fla...

Page 127: ... setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in ...

Page 128: ... from backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support Go to http www hp com support select your country or region and follow the on screen instructions NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 120 You must choose one of the following metho...

Page 129: ...ing CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power butt...

Page 130: ...ger is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media u...

Page 131: ...d press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the o...

Page 132: ...y can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle 1 Remove disengage any security devices that prohibit open...

Page 133: ...metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the lip of the holder with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 125...

Page 134: ...mplete this procedure 8 Replace the computer access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the computer access panel was removed 126 Appendix A Battery replacement ...

Page 135: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 136: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 137: ...re found on the website 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security Restore Security Settings to Factory Defaults Select Yes to confirm The system will reboot This action will reset the settings in the Security menu to their defaults reset the TPM and embedded Fingerprint reader if present and cl...

Page 138: ...elative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency 280W active PFC 80 PLUS Bronze 280W active PFC 280W...

Page 139: ...nd 100 μA Without ground 275 μA 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch MT Specifications 131 ...

Page 140: ... restore 122 Driver Recovery media Windows 116 Driver Recovery media Windows 8 1 116 drives cable connections 31 installation 31 locations 33 E electrostatic discharge ESD 11 preventing damage 12 error codes 98 103 messages 98 expansion card installation 27 removal 27 F F10 Setup access problem 68 f11 recovery Windows 8 115 f11 recovery Windows 8 1 115 fan illustrated 7 fan sink MT illustrated 6 f...

Page 141: ...7 27 printer problems 83 problems audio 81 CD ROM or DVD 91 Computer Setup 68 F10 Setup 68 flash drive 94 front panel 95 general 68 hard drive 73 hardware installation 86 Internet access 95 keyboard 84 Media Card Reader 75 memory 90 monitor 76 mouse 84 network 87 power 72 printer 83 software 97 processor removal and replacement 45 processors illustrated 6 product ID location 4 R rear chassis fan r...

Page 142: ...5 screwdriver 15 V ventilation proper 13 W Windows 10 backup and restore 110 Windows 7 backing up information 119 backup and recovery 116 Backup and Restore 119 creating backups 117 creating recovery media 117 creating system restore points 117 hard drive recovery 120 Help and Support 117 steps for creating recovery discs 118 steps for creating recovery media 117 steps for creating recovery USB fl...