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customers.
PTC applications are also optimized with code changes and special compilers to speed up PTC
applications on Compaq XP workstations by taking advantage of the Tru64 UNIX operating system
and Alpha chip architecture - this ensures the ultimate in best performance from a Compaq UNIX
solution.
This level of partnership means Compaq hardware will work with PTC software whenever either
company launches a new product. Specifically, applications will run smoothly, to the latest releases,
at the best performance. Customers using Compaq workstations can be confident in success as
they implement the constant engineering productivity improvements with every new PTC product
version release.
Compaq’s regional engineering support centers and field engineers have a formal process of
documenting customer support issues and elevating these within Compaq. For issues involving
PTC these problems are coordinated through our on-site lab at PTC. This lab is also connected to
PTC’s own customer support group. This ensures that Compaq’s customers get knowledgeable and
supported local service staff to handle their needs. Compaq’s field service has access to
configurations and tuning unique to PTC applications and has the infrastructure to quickly resolve
problems.
Compaq’s Windchill implementations are easily scalable, with network loading planned, resulting in
high user productivity. They are based upon Microsoft’s latest operating system, Windows 2000.
This provides the maximum cost savings by adopting leading-edge technology-allowing customers
to establish a leadership position over their competition. Today, Windchill is developed on Compaq
servers running NT and then ported to UNIX. Compaq, Microsoft, and PTC are jointly working on
porting to Windows 2000 and expect the complete PTC suite of Windchill server modules shortly.
Pilots can be started on Windows NT immediately.
Compaq has extensive expertise on NT projects, and is the class leader for most Enterprise NT
solutions platforms including: Oracle, SAP, Exchange, Notes, Citrix and Baan and is the leader for all
PTC on NT solutions. How has Compaq established this leading position for NT platform selection?
Compaq is the leader in many server areas:
§
Scalability
– Compaq can supply from single- to 32-processor Intel machines today.
§
Reliability
– Compaq servers are designed to provide “Non-Stop” uptime. The servers
typically used for Windchill have no single point of failure, as they leverage our cluster
technology. Compaq is the leading partner with Microsoft in developing cluster technology,
providing exceptional resilience in the Windows 2000 or NT environment. Compaq has more
Microsoft-approved cluster configurations than any other platform provider.
§
Serviceability
– Compaq continues to develop enhancements that reduce the cost of product
support. All our servers have a three-year on-site warranty that can be enhanced for up to a
99.99 percent uptime guarantee. Compaq expects to extend this to 99.999 percent for the
Windows 2000 operating system.
§
Manageability
– All Compaq servers come with the Insight Manager product, a comprehensive
system management tool. This can be enhanced with the latest Remote Lights Out capability
delivering the most comprehensive remote support capabilities; ideal where data centers are
being consolidated but compute power needs to remain distributed.
§
Performance
– Compaq recognizes that performance cannot be sacrificed to the pursuit of cost
reduction. Compaq works with the major enterprise solution providers to ensure our systems
are optimized for maximum cost/performance results. For example, Compaq and Oracle have
delivered a record-breaking six-node Oracle Parallel Server with the number one TPC-C
performance.
