Service and Support
HP Technology Services for Industry Standard Servers and BladeSystem
Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner who
understands your increasingly complex business technology environment. That's why it makes sense to
team up with the people who know HP infrastructure hardware and software best - the experienced
professionals at HP Services.
What HP ProLiant and BladeSystem Services can do for you
HP ProLiant and BladeSystem Services can help you design, deploy, test, integrate, support, and manage
IT and infrastructure solutions. This way, HP proposes services solutions that include more than just uplift
of base warranty. You can get the support you need by choosing from one of a number of service
packaged solutions we have designed to address wider set of customer support needs.
HP Technology Services meets business challenges with services offered in three packages:
Optimized Care Package, Standard Care Package, and Basic Care Package
Available for each product group. Such packaged solutions enable customers to optimize technology
operations, minimize risk and drive better business outcomes with easy-to-buy, easy-to-use scalable
support packages for servers, storage, networking and software.
Optimized Care Package
Supports maintaining servers at optimum performance availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 6 hour Hardware Support Onsite Call-to-Repair Service
Provides an IT manager with a team of support specialists who will quickly begin troubleshooting the
system to help return the hardware to operating condition within 6 hours of the initial service request to
the HP Global Solution Center.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN.pdf
Additional Services
: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and Software
Support) plus Microsoft or Linux education c30 Proactive Select Credits, Factory Express.
QuickSpecs
HP ProLiant DL180 Generation 6 (G6)
Service and Support
DA - 13248 North America — Version 53 — September 24, 2012
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