HP ProLiant DL580 G7, User Manual

Page 1: ... the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 595656 004 April 2011 Edition 4 ...

Page 2: ...express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks of Intel Corporation in the U S and other countri...

Page 3: ...onents 23 Operations 25 Power up the server 25 Power down the server 25 Extend the server from the rack 25 Remove the access panel 26 Processor memory drawer shipping screw locations 27 Remove the processor memory drawer 27 Access the Systems Insight Display 28 Remove the SPI board 29 Setup 31 Optional installation services 31 Rack planning resources 31 Optimum environment 32 Space and airflow req...

Page 4: ...rd 57 Securing an expansion board for shipping 58 Installing the PCI Express I O expansion board 60 Installing the PCI X PCI Express I O expansion board 62 HP NC524SFP Dual Port 10GbE Module option 64 Battery backed write cache module 66 FBWC module and capacitor pack option 68 HP Trusted Platform Module option 70 Retaining the recovery key password 71 Installing the Trusted Platform Module board ...

Page 5: ...diagnosis flowchart 92 Server power on problems flowchart 94 POST problems flowchart 97 OS boot problems flowchart 99 Server fault indications flowchart 100 POST error messages and beep codes 102 Battery replacement 104 Regulatory compliance notices 105 Regulatory compliance identification numbers 105 Federal Communications Commission notice 105 FCC rating label 105 Class A equipment 105 Class B e...

Page 6: ...c discharge 113 Preventing electrostatic discharge 113 Grounding methods to prevent electrostatic discharge 113 Specifications 114 Environmental specifications 114 Server specifications 114 HP ProLiant 1200 W power supply specifications 115 Technical support 116 Before you contact HP 116 HP contact information 116 Customer Self Repair 116 Acronyms and abbreviations 124 Index 127 ...

Page 7: ...t identification 7 Component identification Front panel components Item Description 1 Serial and PID tag 2 Optical drive 3 Systems Insight Display 4 USB connectors 2 5 Video connector 6 Processor memory drawer ...

Page 8: ...en flashing Linked with activity on the network Off No network connection 4 NIC 2 LED Green Linked to network Green flashing Linked with activity on the network Off No network connection 5 NIC 3 LED Green Linked to network Green flashing Linked with activity on the network Off No network connection 6 NIC 4 LED Green Linked to network Green flashing Linked with activity on the network Off No networ...

Page 9: ...ection enabled Amber Memory failure occurred Amber flashing Memory configuration error Health Green Normal system on Amber flashing Internal system health degraded Red flashing Internal system health critical Off Normal system off Power cap Green System on or requesting power on Flashing amber Power on denied Off Standby All other LEDs Off Normal Amber Failed or missing component ...

Page 10: ... 19 Expansion slot 6 optional 6 Serial connector 20 PCIe2 x8 expansion slot 7 7 NIC 2 connector 21 PCIe2 x8 expansion slot 8 8 10Gb NIC adapter blank 22 PCIe2 x16 expansion slot 9 9 NIC 4 connector 23 PCIe2 x8 expansion slot 10 10 NIC 3 connector 24 PCIe2 x16 expansion slot 11 11 NIC 1 connector 25 USB connectors 2 12 Video connector 26 iLO 3 connector 13 Keyboard connector 27 T 10 T 15 Torx screw...

Page 11: ...ty 4 NIC 2 Link LED Green On Linked to network Off Not linked to network 5 NIC 4 Activity LED Green On or flashing Network activity Off No network activity 6 NIC 4 Link LED Green On Linked to network Off Not linked to network 7 NIC 3 Link LED Green On Linked to network Off Not linked to network 8 NIC 3 Activity LED Green On or flashing Network activity Off No network activity 9 NIC 1 Link LED Gree...

Page 12: ... AC power cord Off AC is present Standby output is on output is disabled Further indicated by the front panel LED Off Power supply failure includes overvoltage and overtemperature further indicated by the Systems Insight Display LEDs Green AC is present Standby output is on power supply DC output is on and OK ...

Page 13: ...xpress I O expansion board 2 Slot 7 PCIe2 x8 4 2 1 3 Slot 8 PCIe2 x8 4 2 1 4 Slot 9 PCIe2 x16 8 4 2 1 5 Slot 10 PCIe2 x8 4 2 1 6 Slot 11 PCIe2 x8 8 4 2 1 7 SPI board connector 8 Internal USB connectors 2 9 NMI jumper 10 System maintenance switch 11 Optical drive connector 12 Video USB connector 13 Solid state drive connector 14 Power button UID connector ...

Page 14: ...ate configuration Off Normal On Clears NVRAM S7 Reserved Reserved S8 Reserved Reserved NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in OSs device drivers and applications Many crashes can freeze a system requiring you to do a hard reset Re...

Page 15: ... TPM connector 4 Fan data connector 5 RMII connector 6 SD card slot 7 Battery 8 10Gb NIC connector 9 NIC cache connector 10 NIC 3 connector 11 NIC 1 connector 12 Video connector 13 Keyboard connector 14 USB connectors 2 15 iLO 3 connector 16 Mouse connector 17 Serial connector 18 NIC 2 connector 19 NIC 4 connector ...

Page 16: ...6 8 4 2 1 4 Slot 2 PCI X 5 Slot 1 PCI X Slot 4 is physically a x8 slot but operates electrically as a x4 slot PCI Express I O expansion board Item Description 1 Slot 6 PCIe2 x16 8 4 2 1 2 Slot 5 PCIe2 x16 8 4 2 1 3 Slot 4 PCIe2 x8 4 2 1 4 Slot 3 PCIe2 x16 8 4 2 1 5 Slot 2 PCIe2 x16 8 4 2 1 6 Slot 1 PCIe1 x8 4 2 1 Slots 1 and 4 are physically x8 slots but operate electrically as x4 slots ...

Page 17: ...lots but operate electrically as x8 slots Processors and memory cartridges The processor memory drawer contains 4 processor sockets and 8 memory cartridges For DIMM numbering see DIMM slot locations on page 18 For installation guidelines see Memory options on page 43 ...

Page 18: ...entification 18 DIMM slot locations Each memory cartridge contains 8 DIMM slots The lockstep banks are identified by the letters A through D For installation guidelines see Memory options on page 43 Device numbers ...

Page 19: ...tly Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration i...

Page 20: ... ID Color Description 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data an...

Page 21: ...rite cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted write data in...

Page 22: ... On A backup is in progress Flashing 1 Hz On A restore is in progress Flashing 1 Hz Off The capacitor pack is charging On Off The capacitor pack has completed charging Flashing 2 Hz Alternating with amber LED Flashing 2 Hz Alternating with green LED One of the following conditions exists The charging process has timed out The capacitor pack is not connected On On The flash code image failed to loa...

Page 23: ...Component identification 23 Fan locations Power supply backplane components ...

Page 24: ...Component identification 24 Item Description 1 Graphics card power connector 2 Graphics card power connector 3 Graphics card power connector 4 SAS backplane power connector 5 Fan power connector ...

Page 25: ...tep 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The...

Page 26: ... Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component ...

Page 27: ...memory drawer shipping screw locations Two orange shipping screws secure the processor memory drawer in place during shipping You must remove the screws to access the processor memory drawer Retain the screws for future use Remove the processor memory drawer 1 Power down the server on page 25 2 Remove the processor memory drawer shipping screws if installed Retain the screws for future use Process...

Page 28: ...atch WARNING The processor memory drawer weighs more than 11 3 kg 25 0 lb Use extra caution when removing and replacing the processor memory drawer 5 Firmly holding the processor memory drawer press the release buttons and then remove the drawer from the server Access the Systems Insight Display To access the Systems Insight Display 1 Press and release the panel ...

Page 29: ...nt 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the access panel on page 26 4 Disconnect all cables from the SPI board IMPORTANT If replacing the SPI board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID on page 79 ...

Page 30: ...Operations 30 5 Raise the levers and lift the SPI board from the server 6 Remove all components from the failed SPI board To replace the component reverse the removal procedure ...

Page 31: ...our Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http ...

Page 32: ...anels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Ser...

Page 33: ...distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical gro...

Page 34: ...t Always handle the rack from both sides Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord H...

Page 35: ...st have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manual installation Insert the operating system CD into the CD ROM drive and re...

Page 36: ...ollowing order processor 1 processor 2 processor 3 and processor 4 When either optional I O expansion board in installed in a two processor configuration the second processor must be installed in socket 3 Installing a processor The processors and memory are located in the drawer accessible from the front of the server It is not necessary to extend or remove the server from the rack to install or r...

Page 37: ... support Follow the instructions on the website to update the system ROM 2 Power down the server on page 25 3 Remove the processor memory drawer shipping screws if installed Retain the screws for future use Processor memory drawer shipping screw locations on page 27 4 Remove the processor memory drawer on page 27 CAUTION To prevent damage to the processor memory drawer cover be sure the handle of ...

Page 38: ...the processor locking lever prevents the processor from seating during installation leading to hardware damage 7 Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 39: ...ation 39 8 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 40: ... ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 41: ...socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement ...

Page 42: ...2 12 Remove the heatsink protective cover 13 Install the heatsink 14 Close and lock the heatsink retaining bracket 15 Install the processor memory drawer cover 16 Install the processor memory drawer 17 Power up the server on page 25 ...

Page 43: ... each SMI in its memory subsystem With this Intel Xeon Processor E7 and 7500 architecture two memory controllers and four scalable memory interfaces are embedded in each processor SMI links run at a higher bit rate There are four SMIs per processor and each SMI link supports two DDR buses through a memory buffer A four socket system provides 6 4 times the memory bandwidth as compared to the previo...

Page 44: ...quad rank DIMM provides further performance improvement even at the same DIMM capacity DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table Item Description Definition 1 Size 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Memory speed 10600 1333 MHz 8500 1066 MHz 5 DIMM type R RDIMM regis...

Page 45: ...rtridges so that the 1A 8A pair is installed in all memory cartridges first followed by the B pair C pair and D pair When installing mixed rank DIMMs in any cartridge DIMMs with the highest number of ranks must be installed in the white DIMM connector locations This guarantees proper electrical signaling on the DDR3 channel since DIMMs with higher rank counts present larger electrical loading on t...

Page 46: ...mory cartridges and E7 memory cartridges Do not use E7 memory cartridges in servers that shipped with standard memory cartridges Populate memory cartridge slots for a processor only if the corresponding processor is installed o Processor 1 connects to the memory cartridge in slots 1 and 2 o Processor 2 connects to the memory cartridge in slots 3 and 4 o Processor 3 connects to the memory cartridge...

Page 47: ...T s run memory at 800 MT s Successive cache lines are interleaved between the DIMMs and the Lockstep SMI channels of the two memory controllers in the processor such that adjacent cache lines reside on different memory controllers SMIs DIMMs and DIMM ranks for better performance To take advantage of this feature DIMMs should be populated evenly between all SMI channels If an SMI channel pair has m...

Page 48: ...ion shows examples of Hemisphere mode and non Hemisphere mode populations The two non Hemisphere examples show the following Each memory controller must have a cartridge installed The DIMM configurations of each cartridge connected to controller 1 and 2 of a processor must be identical Example 4 is a Hemisphere mode configuration as the two cartridges connected to each processor are configured ide...

Page 49: ... a total of 32 DIMMs The maximum expansion target is 128 GB with 64 x 2 GB DIMMs For 4 GB DIMMs the initial memory target is 128 GB using 32 DIMMs The maximum expansion target is 256 GB with 64 DIMMs For 8 GB DIMMs the initial memory target is 256 GB using 32 DIMMs The maximum expansion target is 512 GB with 64 DIMMs The maximum system memory capability is achieved with an initial memory target of...

Page 50: ...of DIMM pair 1A 8A are set aside as the sparing ranks Therefore the available memory is reduced by the size of the first ranks of DIMM pair 1A 8A If a DIMM rank on either of the SMI buses exceeds its correctable ECC threshold then the contents of the failing DIMM ranks are copied to the spare DIMM ranks Once the copy is complete all memory accesses to the previous failing DIMM ranks go to the spar...

Page 51: ...m the other memory cartridge In this case the system management routine disables the failed DIMM Further memory reads and writes will only occur on the mirrored DIMM pairs The exceptions to Mirrored Memory mode are the following In Mirrored Memory mode half of the memory is allocated to memory protection The available memory bandwidth is reduced by up to 50 in this mode Mirrored Memory mode Online...

Page 52: ...Hardware options installation 52 4 Remove the processor memory drawer cover 5 Remove the memory cartridge 6 Open the memory cartridge cover 7 Open the DIMM slot latches ...

Page 53: ...ocessor memory drawer cover 12 Install the processor memory drawer 13 Power up the server on page 25 Hot plug hard drive option When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number Hard drives must be SFF types ...

Page 54: ...ncy when drives are grouped together into the same drive array For hard drive numbers see Device numbers on page 18 To install the component 1 Remove the hard drive blank 2 Prepare the SAS hard drive 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations ...

Page 55: ...ment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention t...

Page 56: ...ront panel external health LED is green Front panel LEDs and buttons on page 8 Internal solid state drive expansion bay option 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the access panel on page 26 4 Install the solid state drive The SPI board is not shown for clarity 5 Connect the cable The SPI board is not shown for clarity ...

Page 57: ...n slots install one of the following options into the server PCI Express I O Expansion Board Adds six optional slots PCI X PCI Express I O Expansion Board Adds five optional slots Installing a non hot plug expansion board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 1 ...

Page 58: ...e shipping screw if necessary For more information see Securing an expansion board for shipping on page 58 7 Close the expansion slot retainer 8 Connect any required internal or external cables to the expansion board 9 Install the access panel 10 Power up the server on page 25 11 Resume normal server operations Securing an expansion board for shipping ...

Page 59: ... operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the access panel on page 26 4 Remove the shipping screws 5 Open the expansion board retainer ...

Page 60: ...hermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed IMPORTANT When either optional I O expansion board in installed in a two processor configuration the second processor must be installed in socket 3 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the processor memory drawer ...

Page 61: ...tions installation 61 4 Release the latches on the release lever 5 Lower the handle and then extend the processor memory drawer from the server until the release latches catch 6 Remove the access panel on page 26 ...

Page 62: ... board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed IMPORTANT When either optional I O expansion board in installed in a two processor configuration the second processor must be installed in socket 3 1 Power down the server on page 25 2 Extend the server from the rack ...

Page 63: ...tions installation 63 4 Release the latches on the release lever 5 Lower the handle and then extend the processor memory drawer from the server until the release latches catch 6 Remove the access panel on page 26 ...

Page 64: ... the SPI board the HP NC524SFP Dual Port 10GbE Module provides two 10G NIC connectors for server I O When the HP NC524SFP module is installed 1G NIC connectors 1 and 2 on the rear panel are unavailable IMPORTANT When both an HP NC524SFP module and an optional HP NC522SFP Dual Port 10GbE Server Adapter are installed in the server only expansion slot 1 has Wake On LAN capability To install the compo...

Page 65: ...nstallation 65 6 Install the mini DIMM on the SPI board 7 Install the SPI board 8 Using a T 15 Torx screwdriver remove the 10G NIC adapter blank Save the retaining screw 9 Install the HP NC524SFP module on the SPI board ...

Page 66: ...e rear panel 12 Install the access panel 13 Slide the server back into the rack 14 Connect the network cables 15 Power up the server on page 25 Battery backed write cache module The HP BBWC protects against hard boot power controller and system board failures The server supports the following battery backed options 256 MB cache module standard 512 MB cache module optional ...

Page 67: ...e cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No ac...

Page 68: ... the access panel 10 Slide the server back into the rack 11 Power up the server on page 25 FBWC module and capacitor pack option CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data ...

Page 69: ...age be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up 4 Extend the server from the rack on page 25 5 Remove the access panel on page 26 6 Remove the SPI board on page 29 7 Install the FBWC module 8 Connect the cable ...

Page 70: ...e 75 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these gui...

Page 71: ...possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard drive Installing the Trusted Platform Module board WARNING To r...

Page 72: ... access panel 10 Slide the server back into the rack 11 Power up the server on page 25 Enabling the Trusted Platform Module 1 When prompted during the start up sequence access RBSU by pressing the F9 key 2 From the Main Menu select Server Security 3 From the Server Security Menu select Trusted Platform Module 4 From the Trusted Platform Module Menu select TPM Functionality 5 Select Enable and then...

Page 73: ...cked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in B...

Page 74: ...Cabling 74 Cabling DVD ROM drive cabling ...

Page 75: ...suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to...

Page 76: ...g times Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time Durin...

Page 77: ...ported by the server Advanced memory protection within RBSU enables the following advanced memory Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover...

Page 78: ...CU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configuration ...

Page 79: ... the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified ...

Page 80: ...tion see the Download drivers and software page for the server To access the server specific page enter the following web address into the browser http www hp com support servername For example http www hp com support dl360g6 Integrated Lights Out 3 technology The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iL...

Page 81: ...SmartStart CD SmartStart software on page 75 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with th...

Page 82: ...vides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information an...

Page 83: ... not need proactive service delivery and integration with a management platform HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server i...

Page 84: ...sions and available updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website http www hp com go hpsim ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers...

Page 85: ...ndows and Linux operating systems Performs local or remote one to many online deployment Deploys firmware and software together Supports offline and online deployment Deploys necessary component updates only except Linux RPMs Downloads the latest components from Web except Linux RPMs Enables direct update of BMC firmware iLO and LO100i For more information about HP Smart Update Manager and to acce...

Page 86: ... support ProLiant_TSG_jp Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for i...

Page 87: ...e component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of inju...

Page 88: ...stem you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does...

Page 89: ...ooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the documentation for your processor model before performing any steps that require installing removing or replacing a processor If you cann...

Page 90: ...itional processors CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 89 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action Be sure all power cords are securely connected Be sure all ca...

Page 91: ...that you start with the first flowchart in this section Start diagnosis flowchart on page 91 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 92 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is no...

Page 92: ...unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 88 2 Loose connections on page 90 3 Service notifications on page 91 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Page 93: ...intenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 Breaking the server down to the minimum hardware configuration on page 89 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 86 9 Server information you need in the HP ProLiant Servers Troubleshooting Gu...

Page 94: ...Troubleshooting 94 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 95: ...rver maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 82 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 86 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD ...

Page 96: ...Troubleshooting 96 ...

Page 97: ...6 6 Server health LEDs on page 91 and Component identification on page 7 7 Loose connections on page 90 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 86 9 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms...

Page 98: ...Liant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 86 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 86 ...

Page 99: ...cated on the Documentation CD or see Troubleshooting resources on page 86 Controller documentation Loose connections on page 90 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 86 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation C...

Page 100: ... boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Page 101: ...n problems flowchart Server power on problems flowchart on page 94 6 HP Insight Diagnostics on page 82 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 86 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 86 Server maintenance and s...

Page 102: ...rror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 103: ...Troubleshooting 103 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 104: ...empt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the access panel on page 26 4 Locate the battery...

Page 105: ...both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer...

Page 106: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 107: ...vided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The ...

Page 108: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 109: ...zardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulatio...

Page 110: ...act a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan Acoustics statement for Germany Geräuschemission Schalldruckpegel LpA 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typprüfung Wireless devices You can install one or more integrated wireless devices In some environments the use of wireless devices mi...

Page 111: ...a em caráter secundário isto é não tem direito a proteção contra interferência prejudicial mesmo de estações do mesmo tipo e não pode causar interferência a sistemas operando em caráter primário Canadian notices Wireless operation is subject to two conditions The first is that the wireless device may not cause interference The second is that the wireless device must accept any interference includi...

Page 112: ...Regulatory compliance notices 112 Taiwan notices ...

Page 113: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 114: ...owed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server specifications Specification Value Dimension Height 17 6 cm 6 94 in Depth 67 3 cm 26 5 in Width 46 3 cm 19 0 in Weight maximum 47 6 kg 105 lb Weight no drives installed 36 3 kg 80 lb Input requirement Rated input voltage 100 127 VAC 200...

Page 115: ... input current 10 A at 100 VAC 4 9 A at 200 VAC Rated input power 930 W at 100V AC input 1348 W at 200V AC input BTUs per hour 3530 at 120V AC input 4600 at 200V to 240V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input ...

Page 116: ... service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer ...

Page 117: ...s ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Facultatif Pièces pour lesquelles la...

Page 118: ...ituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP Ne...

Page 119: ...an en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que ...

Page 120: ...de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het de...

Page 121: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 122: ...Technical support 122 ...

Page 123: ...Technical support 123 ...

Page 124: ...nced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association DDDC Double Device Data Correction ESD electrostatic discharge FBWC flash backed write cache IEC International Electrotechnical Commission iLO 3 Integrated Lights Out 3 IML Integrated Management Log ...

Page 125: ... Configuration for Arrays PCIe peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit PID port ID POST Power On Self Test PSP ProLiant Support Pack QPI QuickPath Interconnect RAS Reliability Availability Serviceability RBSU ROM Based Setup Utility SAS serial attached SCSI ...

Page 126: ...mall form factor SIM Systems Insight Manager SMI Scalable memory interfaces SPI system peripheral interface TMRA recommended ambient operating temperature TPM trusted platform module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Page 127: ...l 85 Chinese notice 109 class A equipment 105 class B equipment 105 components front panel 7 9 components identification 7 components rear 10 components SPI board 15 components system board 13 14 configuration of system 34 35 75 configuration tools 75 configuration utilities 75 connection problems 90 connector iLO 3 15 connector keyboard 10 15 connector mouse 10 15 connector NIC 10 15 connector se...

Page 128: ...fety Information document 86 Insight Diagnostics 82 83 installation services 31 installation server options 34 36 installing operating system 35 installing server 34 Integrated Lights Out 3 iLO 3 80 Integrated Management Log IML 82 internal health LED 8 J Japanese notice 108 111 K keyboard connector 10 15 Korean notices 108 L laser compliance 109 laser devices 109 LED external health 8 LED interna...

Page 129: ...ces 31 rack stability 87 rack warnings 34 87 rack extending server from 25 RBSU ROM Based Setup Utility 75 77 RBSU configuration 76 rear panel buttons 11 rear panel components 10 rear panel LEDs 11 recommended ambient operating temperature TMRA 32 recovery key 71 redundant ROM 81 registering the server 35 regulatory compliance identification numbers 105 regulatory compliance notices 105 107 remote...

Page 130: ...s Insight Display 7 9 Systems Insight Display ejecting 28 T Taiwan battery recycling notice 110 technical support 116 telephone numbers 116 temperature requirements 32 three slot option card connectors 13 TMRA recommended ambient operating temperature 32 tool processor 36 Torx screwdriver 10 TPM Trusted Platform Module 70 71 72 troubleshooting flowcharts 91 troubleshooting resources 86 Trusted Pla...