Contacting HP 181
o
/etc/conf/cf.d/sdevice
o
/etc/inittab
o
/etc/conf/cf.d/stune
o
/etc/conf/cf.d/config.h
o
/etc/conf/cf.d/sdevice
o
/var/adm/messages (if PANIC messages are displayed)
•
If HP drivers are installed:
o
Version of the EFS used
o
List of drivers from the EFS
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If management agents are installed, version number of the agents
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System dumps, if they can be obtained (in case of panics)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
•
Operating system version number and printouts or electronic copies (to e-mail to a support technician)
of:
o
IBMLAN.INI
o
PROTOCOL.INI
o
CONFIG.SYS
o
STARTUP.CMD
o
SYSLEVEL information in detail
o
TRAPDUMP information (if a TRAP error occurs)
•
A directory listing of:
o
C:\
o
C:\OS2
o
C:\OS2\BOOT
o
HPFS386.INI (for Advanced or Advanced with SMP)
•
If HP drivers are installed:
o
Version of the SSD used
o
List of drivers from the SSD
o
Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use
•
The drive subsystem and file system information:
o
Number and size of partitions and logical drives
o
File system on each logical drive
•
Warp Server version used and:
