Customer self repair 5
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period
HP (or HP service providers or service partners) identifies that the repair can be accomplished by the
use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of
CSR parts:
•
Mandatory
—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional
—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not
be additional charges, depending on the type of warranty service designated for your product.
NOTE:
Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are identified
as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the telephone. HP specifies in the materials shipped with a replacement CSR part
whether a defective part must be returned to HP. In cases where it is required to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally five
(5) business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a customer self repair, HP will pay all shipping and part return costs and
determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider.
For the North American program, refer to the HP website Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
Summary of Contents for ProLiant MicroServer
Page 12: ...Customer self repair 12 ...
Page 13: ...Customer self repair 13 ...
Page 14: ...Customer self repair 14 ...
Page 15: ...Customer self repair 15 ...
Page 16: ...Illustrated parts catalog 16 Illustrated parts catalog Mechanical components ...
Page 20: ...Illustrated parts catalog 20 ...
Page 21: ...Illustrated parts catalog 21 System components ...
Page 38: ...Removal and replacement procedures 38 6 Perform the post installation procedure ...
Page 50: ...Removal and replacement procedures 50 5 Perform the post installation procedure ...
Page 66: ...Diagnostic tools 66 5 Click Browse to select folder and then click Next 6 Click Next ...
Page 67: ...Diagnostic tools 67 7 Click Install 8 Click Finish ...
Page 70: ...Diagnostic tools 70 13 Click options Enable or Disable to change Write cache and NCQ status ...
