HP QuickDock, Maintenance And Service Manual

Page 1: ...01 September 2006 This guide is a troubleshooting reference used for maintaining and servicing the HP Notebook QuickDock It provides comprehensive information on identifying QuickDock features components and spare parts troubleshooting problems and performing disassembly procedures ...

Page 2: ...rvices are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Maintenance and Service Guide HP Notebook QuickDock First Edition September 2006 Document Part Number 432100 001 ...

Page 3: ...on Accessory Adapter 1 19 2 Troubleshooting 3 Illustrated Parts Catalog 3 1 Serial Number Location 3 1 3 2 QuickDock Components 3 2 4 Replacement Preliminaries 4 1 Tools Required 4 1 4 2 Service Considerations 4 1 4 3 Preventing Damage to Removable Drives 4 2 4 4 Preventing Electrostatic Damage 4 3 4 5 Packaging and Transporting Precautions 4 4 4 6 Workstation Precautions 4 5 4 7 Grounding Equipme...

Page 4: ...iv Maintenance and Service Guide Contents 5 Specifications A Connector Pin Assignments B Power Cord Set Requirements Index ...

Page 5: ...e and Service Guide 1 1 1 Product Description The HP Notebook QuickDock provides an efficient less cluttered work environment and improved cable management HP Notebook QuickDock and HP Expansion Accessory Adapter ...

Page 6: ...tebook PC The following computers require use of the HP Expansion Accessory Adapter to connect to the QuickDock HP Pavilion dv8300 Notebook PC HP Pavilion dv8000 Notebook PC HP Pavilion dv5000 Notebook PC HP Pavilion dv4000 Notebook PC HP Pavilion dv1400 Entertainment Notebook PC HP Pavilion ze2000Notebook PC HP Compaq nx4820 Notebook PC HP Special Edition L2000 Notebook PC Compaq Presario V5000 N...

Page 7: ...ower connection and docking connection Connectors Expansion cable Audio out headphone connector Audio in microphone connector Universal Serial Bus USB 2 0 connectors 6 Power connector Component video jacks S Video out Composite video jack S PDIF Sony Philips Digital Interface audio connector External monitor port RJ 45 Ethernet port ...

Page 8: ...ock are shown below and described in Table 1 1 Front Components Table 1 1 Front Components Item Component Function 1 Connection indicator light On The computer is connected and turned on 2 AC power connect light On The QuickDock is connected to AC power 3 Consumer infrared lens Detects the infrared signal of an optional remote control ...

Page 9: ...on the left side of the QuickDock are shown below and described in Table 1 2 Left Side Components Table 1 2 Left Side Components Item Component Function 1 Expansion cable Connects the QuickDock to a computer 2 Connection indicator light On The computer is connected and turned on ...

Page 10: ...1 6 Maintenance and Service Guide Product Description The external components on the right side of the QuickDock are shown below and described in Table 1 3 Right Side Components ...

Page 11: ...ck has the same function as the power button on the computer even if the computer display is closed 3 Audio out headphone jack Produces QuickDock sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio Speakers connected to the QuickDock are muted when a device is connected to the headphone jack 4 Audio in microphone jack Connects an optional comp...

Page 12: ...1 8 Maintenance and Service Guide Product Description The external components on the rear panel of the QuickDock are shown below and described in Table 1 4 Rear Panel Components ...

Page 13: ...optional S Video device such as a television VCR camcorder overhead projector or video capture card 5 Composite video jack Connects an optional composite video device 6 S PDIF Sony Philips Digital Interface digital audio jack Connects an optional compatible audio video receiver through a digital coaxial cable purchased separately 7 External monitor port Connects an optional external VGA monitor or...

Page 14: ...on from telephone to QuickDock RJ 11 modem connection from QuickDock to computer RJ 45 network port USB 2 0 connectors 3 S Video out Serial port ÄCAUTION To properly ventilate the QuickDock allow at least a 7 6 cm 3 inch clearance on the left and right sides of the unit The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automa...

Page 15: ...ectrical outlet that is easily accessible at all times Disconnect power from the product by unplugging the power cord from the electrical outlet If provided with a 3 pin attachment plug on your power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by using a 2 pin adapter The grounding pin is an important safety feature ...

Page 16: ...computer AC adapter and power cord 1 Connect the computer AC adapter to the power connector on the QuickDock 1 2 Connect the AC power cord to the AC adapter 2 3 Connect the AC power cord to the AC outlet 3 Connecting the QuickDock to AC Power Power cords and power outlets vary by region and country The AC adapter is included with the computer or is purchased separately ...

Page 17: ...ilion dv9000 Notebook PC HP Pavilion dv6000 Notebook PC HP Pavilion dv2000 Notebook PC HP Pavilion tx1000 Entertainment PC Compaq Presario V6000 Notebook PC Compaq Presario V3000 Notebook PC Refer to Section 1 4 Using the HP Expansion Accessory Adapter if you are connecting a computer that requires the HP Expansion Accessory Adapter ...

Page 18: ...computer expansion port with the icon on the end of the expansion cable ÄCAUTION To prevent damage to the expansion port be sure that you correctly align the expansion cable to the expansion port on the computer The location of the expansion port on your computer varies by computer series and model The expansion port may also be called expansion port 3 in the computer user guide Connecting the Exp...

Page 19: ...Product Description Maintenance and Service Guide 1 15 If the computer is on the connection indicator light on the expansion cable turns on Identifying the Connection Indicator Light ...

Page 20: ...vice Guide Product Description 3 If the computer is not already turned on Press the power button on the computer Pressing the Computer Power Button The power button location on the computer varies by computer series and model ...

Page 21: ...n Maintenance and Service Guide 1 17 or Press the power button on the QuickDock Pressing the QuickDock Power Button The power button on the QuickDock allows you to turn the computer on or off when the computer is closed ...

Page 22: ...1 18 Maintenance and Service Guide Product Description The power light on the front of the QuickDock turns on Identifying the QuickDock Power Light ...

Page 23: ...ickDock HP Pavilion dv8300 Notebook PC HP Pavilion dv8000 Notebook PC HP Pavilion dv5000 Notebook PC HP Pavilion dv4000 Notebook PC HP Pavilion dv1400 Entertainment Notebook PC HP Pavilion ze2000Notebook PC HP Compaq nx4820 Notebook PC HP Special Edition L2000 Notebook PC Compaq Presario V5000 Notebook PC Compaq Presario V4000 Notebook PC Compaq Presario V2000 Notebook PC Compaq Presario M2000 Not...

Page 24: ...s the buttons on the sides of the expansion cable 1 2 Connect the expansion cable to the expansion accessory adapter 2 matching the icon on the expansion cable with the icon on the end of the expansion accessory adapter 3 Connect the expansion accessory adapter to the computer 3 Connecting the HP Expansion Accessory Adapter ...

Page 25: ...nty or exchange allowances This chapter contains troubleshooting information for the QuickDock Carefully match the symptoms of the malfunction against the problem description in the troubleshooting tables to avoid a misdiagnosis Refer to Chapter 5 for all removal and replacement procedures Follow these guidelines when troubleshooting Complete the recommended actions in the order in which they are ...

Page 26: ...ause Solution The connection indicator light is off The computer is not on Turn on the computer The QuickDock is not connected to AC power Connect the AC adapter to the QuickDock and to an AC outlet The expansion cable on the QuickDock is not fully connected to the expansion port on the computer Disconnect the expansion cable from the computer and then reconnect the cable to the computer The compu...

Page 27: ...nected to AC power draining the computer battery Connect the AC adapter to the QuickDock and to an AC outlet The ports or jacks on the QuickDock are not working The QuickDock is not connected to AC power Connect the AC adapter to the QuickDock and to an AC outlet The computer is not connected to the QuickDock correctly Disconnect the expansion cable from the computer and then reconnect the cable t...

Page 28: ...audio device is connected to the QuickDock A microphone connected to the computer does not work A microphone is connected to the QuickDock While a microphone is connected to the QuickDock the microphone jack on the computer is disabled Either use the microphone connected to the QuickDock or disconnect it A connected home entertainment system does not have audio Audio is not connected properly Be s...

Page 29: ...witch the image from the computer to the external display The QuickDock is not connected to AC power Connect the AC adapter to the QuickDock and to an AC outlet The computer is not connected to the QuickDock correctly Disconnect the expansion cable from the computer and then reconnect the cable to the computer A video device connected to the external monitor port on the computer does not work When...

Page 30: ...ntact Customer Care For the fastest possible resolution of your problem have the following information available when you call or e mail The computer and QuickDock model types Serial numbers for the computer and QuickDock Dates the computer and QuickDock were purchased Conditions under which the problem occurred Error messages that have been displayed Hardware configuration of the computer Hardwar...

Page 31: ...s an illustrated parts breakdown and a reference for spare part numbers and option part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the QuickDock serial number and model number located on the bottom of the base plate Serial Number Location ...

Page 32: ...lustrated Parts Catalog 3 2 QuickDock Components HP Notebook QuickDock Components Table 3 1 Spare Parts QuickDock Components Item Description Spare Part Number 1 HP Notebook QuickDock 430326 001 2 HP Expansion Accessory Adapter 430327 001 ...

Page 33: ...ential information for proper and safe replacement service 4 1 Tools Required You will not need any tools to complete the replacement procedures 4 2 Service Considerations The following sections include some of the considerations that you should keep in mind during replacement procedures ...

Page 34: ...ive ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive or Mult...

Page 35: ...he discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a no...

Page 36: ...in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a sensitive component or assembly Store reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller b...

Page 37: ...conductive field service tools such as cutters screwdrivers and vacuums When using fixtures that must directly contact dissipative surfaces only use fixtures made of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these item...

Page 38: ...tations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape Antistati...

Page 39: ...s vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V A product can be degraded by as little as 7...

Page 40: ... cm 10 74 in 3 94 in 0 91 in Weight 0 97 kg 2 14 lbs Temperature Operating Nonoperating 5 C to 35 C 20 C to 60 C 41 F to 95 F 4 F to 140 F Applicable product safety standards specify thermal limits for plastic surfaces The QuickDock operates well within this range of temperatures Relative humidity noncondensing Operating Nonoperating 10 to 90 5 to 95 38 7 C 101 6 F maximum wet bulb temperature ...

Page 41: ...Maintenance and Service Guide A 1 A Connector Pin Assignments Table A 1 Audio In Microphone Jack Pin Signal Pin Signal 1 Audio signal in 3 Ground 2 Audio signal in ...

Page 42: ...A 2 Maintenance and Service Guide Connector Pin Assignments Table A 2 Audio Out Headphone Jack Pin Signal Pin Signal 1 Audio out left channel 3 Ground 2 Audio out right channel ...

Page 43: ... A 3 External Monitor Port Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog ...

Page 44: ...A 4 Maintenance and Service Guide Connector Pin Assignments Table A 4 RJ 45 Network Jack Pin Signal Pin Signal 1 Transmit 5 Unused 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused ...

Page 45: ...Connector Pin Assignments Maintenance and Service Guide A 5 Table A 5 S Video Out Jack Pin Signal Pin Signal 1 TV Ground 5 TV CD 2 TV CVBS 6 TV Ground 3 TV Ground 7 TV YD 4 TV Ground ...

Page 46: ...A 6 Maintenance and Service Guide Connector Pin Assignments Table A 6 Universal Serial Bus Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground ...

Page 47: ...uickDock permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC The power cord set included with the QuickDock meets the requirements for use in the country where the equipment is purchased Power cord sets for use in other countries must meet the requirements of the country where the QuickDock is used ...

Page 48: ...be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector ...

Page 49: ...oupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and re...

Page 50: ...ler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fi...

Page 51: ...ments audio in jack A 1 audio out jack A 2 external monitor port A 3 headphone jack A 2 microphone jack A 1 monitor port A 3 network jack A 4 RJ 45 jack A 4 S Video out jack A 5 UniversalSerialBus USB port A 6 consumer infrared lens 1 4 D design overview 1 10 drives preventing damage 4 2 E electrostatic discharge 4 3 4 7 expansion accessory adapter connecting 1 19 spare part number 3 2 expansion c...

Page 52: ...9 pin assignments A 4 O optical drive precautions 4 2 P packing precautions 4 4 power button 1 7 power connector 1 9 power cord set requirements B 2 R rear components 1 8 replacement preliminaries 4 1 right side components 1 6 RJ 45 jack location 1 9 pin assignments A 4 S S PDIF digital audio jack 1 9 security cable slot 1 7 serial number 3 1 service considerations 4 1 specifications 5 1 static sh...