HP RP2, Hardware Reference Manual

Page 1: ...Hardware Reference Guide HP RP2 Retail System ...

Page 2: ...This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us wi...

Page 3: ...s manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ng memory 17 DDR3 SDRAM SODIMM 17 Replacing the SODIMM 17 Removing the front panel 19 Replacing the front panel 21 Replacing the hard drive 23 Replacing the battery 26 Securing the RP2 to a counter top 28 Installing an external security lock 29 Cable lock 29 Padlock 30 3 Configuring the software 31 Touch screen calibration 31 Calibration for Windows 7 Professional and Embedded POSReady 7 31 Calibr...

Page 6: ...ting electrostatic damage 36 Grounding methods 36 Appendix C Computer operating guidelines routine care and shipping preparation 37 Computer operating guidelines and routine care 37 Touch screen maintenance 37 Shipping preparation 38 Index 39 vi ...

Page 7: ...uency Model 2030 14 Diagonal Wide Aspect 16 9 LED Backlit Anti Glare 1366 x 768 Bezel Free Projected Capacitive 10 Multi Touch Intel Quad Core J2900 Up to 2 66 GHz Max Turbo Frequency 2 41 GHz base frequency Standard features The HP RP2 Retail System includes the following features Integrated All in One AiO form factor Designed for long term deployment within general retail hospitality and other m...

Page 8: ...ing display 7 LCD customer facing display 2D imager scanner webcam fingerprint reader Intel Quad Core processor choices DDR3 memory Operating system choices Integrated NIC and WiFi some models USB PWR and cash drawer ports Hard drive and SSD choices Cable management features Energy Star 6 qualified EU Compliant RoHS2 Compliant 87 energy efficient internal power supply adapter HP Limited Warranty 3...

Page 9: ... Powered USB connector and the 12 volt Powered USB connector are keyed differently as a precaution to prevent connection errors NOTE The system ships with a set of plastic plugs that can be inserted into unused ports to help protect the system NOTE The RP2 is shipped with the RJ 50 Serial Ports power disabled Enable power for each port within the HP BIOS RJ 50 to DB9 cables are available from HP A...

Page 10: ...able options from HP are RJ 50 to DB9 adapter cables either 1 meter or 2 meters in length as shown below NOTE The serial ports can be configured as 5V or 12V powered serial ports Refer to Configuring powered serial ports on page 32 for more information 4 Chapter 1 Product overview ...

Page 11: ...he risk of serious injury read the Safety Comfort Guide It describes proper workstation setup posture and health and work habits for computer users and provides important electrical and mechanical safety information This guide is located on the Web at http www hp com ergo WARNING Energized and moving parts inside Disconnect power to the equipment before removing the enclosure Replace and secure th...

Page 12: ...00 mm pattern can be used to attach a mounting device such as the HP Quick Release This apparatus is intended to be supported by UL or CSA Listed wall mount bracket HP recommends that you use an HP Quick Release mounting bracket for wall mounting part number EM870AA CAUTION To attach a third party mounting solution to the RP2 four 4 mm 0 7 pitch and 10 mm long screws are required Longer screws mus...

Page 13: ... adjusts up and back then tilt the display head forward Adjusting the tilt angle You can adjust the monitor stand height and tilt to a variety of positions Choose a position that is the most ergonomically appropriate for your usage CAUTION The optimal tilt range of the display head is 5 degrees to 60 degrees The unit should not be operated outside of the optimal tilt range Unfolding the stand 7 ...

Page 14: ...et You must disconnect the power cord to avoid damage to the internal components of the computer 3 Push up on the bottom corners of the cable cover 1 and rotate the cover off the unit 2 4 Connect the cables to the appropriate rear connectors NOTE Tilt the display head back for easy access to the rear connectors 5 Route the cables from the connectors on the rear panel through the hole in the center...

Page 15: ... on the top of the cable cover into the slots on the rear panel 1 and then rotate the bottom part of the cover on to secure it 2 7 Reconnect the power cord and press the power button Routing cables to external devices 9 ...

Page 16: ...d to avoid damage to the internal components of the computer 3 Unplug the DC power cable from the connector on the rear of the display head 4 Remove the side panels from each side of the base To do so push up on each end of the bottom edge of the panel 1 and then pull the bottom edge of the panel off the base 2 followed by the top edge of the panel 5 Unplug the AC power cord from the right side of...

Page 17: ...e cord into the routing slot on the bottom edge of the base 2 and then route the cord under the base behind the foot 3 and out the rear of the base 4 9 Route the DC cable on the left side of the base up through the hole in the center of the base and connect the cable to the DC power connector on the rear of the display head Replacing the power supply 11 ...

Page 18: ...ase To do so insert the tabs at the bottom edge of the panel onto the base 1 then rotate the top edge of the panel onto the base 2 so that it snaps in place 11 Connect the power cord to an electrical outlet 12 Chapter 2 Hardware upgrades ...

Page 19: ...er video orientation NOTE Only install HP approved USB peripherals designed for these USB ports The USB ports do not support optical drives or hard drives The procedure for installing an HP integrated USB peripheral module is the same for all modules To install an HP USB peripheral module follow the steps below 1 Turn off the computer properly through the operating system then turn off any externa...

Page 20: ...part of the USB cover plate 1 and then pull the cover plate off the unit 2 4 Pull the plug that is inserted in the USB port out of the port NOTE Some models do not have plugs in the USB ports 14 Chapter 2 Hardware upgrades ...

Page 21: ... USB port The screws are needed to install the USB module 6 Slide the screw hole cover plate on the module back 1 and insert the USB connector on the module into the USB port 2 Installing optional HP integrated USB peripheral modules 15 ...

Page 22: ...stall the two screws that were previously removed 1 and slide the cover plate on the module forward to cover the screws 2 8 Reconnect the power cord and press the power button 16 Chapter 2 Hardware upgrades ...

Page 23: ...are not supported NOTE The system will not operate properly if you install unsupported SODIMMs Replacing the SODIMM CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before replacing the memory module Regardless of the power on state voltage is always supplied to the memory module as long as the computer is plugged into an active AC outlet Adding o...

Page 24: ...use irreparable damage to the memory module or system board 3 Remove the front panel See Removing the front panel on page 19 4 To remove the SODIMM press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 5 To install a SODIMM slide the new SODIMM into the socket at approximately a 30 angle 1 then press the SODIMM down into the socket 2 so that the lat...

Page 25: ...ble cover 1 and rotate the cover off the unit 2 to expose two of the screws that must be loosened to remove the front panel 2 Disconnect all cables from the rear I O connectors including the power cord 3 Loosen the two captive screws in the top corners of the panel and the two captive screws in the bottom corners of the panel NOTE The captive screws are not removable They can only be loosened to t...

Page 26: ...4 Rotate the display head back to the horizontal position 5 Lift the front panel straight up and off the rear casing 20 Chapter 2 Hardware upgrades ...

Page 27: ...he front panel 1 Place the display head straight down onto the rear casing 2 Tilt the display head up so that you can access the screws that hold the display head onto the rear casing Replacing the front panel 21 ...

Page 28: ...o the casing 4 Connect all cables to the rear I O connectors including the power cord 5 Insert the tabs on the top of the cable cover into the slots on the rear panel 1 and then rotate the bottom part of the cover on to secure it 2 22 Chapter 2 Hardware upgrades ...

Page 29: ... CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Remove the front panel See Removing the front panel on page 19 4 Press in the release latch on the left side of the hard drive carrier 1 and then rotate the c...

Page 30: ...6 Remove the four grommet screws from the sides of the hard drive carrier 7 Slide the hard drive out of the carrier 24 Chapter 2 Hardware upgrades ...

Page 31: ...8 Slide the new hard drive into the carrier 9 Install the four grommet screws into the sides of the carrier Replacing the hard drive 25 ...

Page 32: ...ge the battery Do not expose to temperatures higher than 60 C 140ºF Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static ...

Page 33: ...e computer 3 Remove the front panel See Removing the front panel on page 19 4 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 5 To insert the new battery slide one edge of the replacement battery under the lip of the holder with the positive side up Push the other edge down until the clamp snaps over t...

Page 34: ...d damage to the internal components of the computer 3 Tilt the display head back 1 and then push the neck of the stand back to a full vertical position 2 to access the screw holes on the base of the stand NOTE It takes some force to push the neck of the stand back to the vertical position Hold the base securely with one hand while forcing the neck back with the other hand 4 There are two screw hol...

Page 35: ...y head 2 back to their normal positions 6 Reconnect the power cord and press the power button Installing an external security lock Cable lock A cable lock can be used to secure the RP2 to an external object Installing an external security lock 29 ...

Page 36: ... 1 Install the padlock security loop on the rear panel NOTE The padlock security loop and screw are provided with the RP2 2 Connect a cable that is attached to an external object to the padlock and Insert the padlock into the security loop 30 Chapter 2 Hardware upgrades ...

Page 37: ...n proceed to step 2 2 Follow the on screen instructions to press the target marks on the touch screen At the end of the calibration process the touch module should be aligned with the video and the touch points will be accurate Calibration for Windows 8 1 Professional and Embedded 8 1 Industry Pro Retail To calibrate the touch module in Windows 8 1 Professional and Embedded 8 1 Industry Pro Retail...

Page 38: ...e serial ports can be configured using the Computer F10 Setup utility Under the Onboard Devices menu you are given the option to select the following three settings for each individual serial port 0 Volts 5 Volts 12 Volts CAUTION Unplug all devices currently connected to the powered serial ports and reboot the computer before changing the serial port voltage settings in the Computer F10 Setup util...

Page 39: ...ouse if a mouse is attached to wake the computer You can also wake the computer by pressing the power button or tapping the touch screen Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated Fan may be blocked or not turning OR The heatsink fan assembly is ...

Page 40: ...remove the FDO jumper to disable ME if it was installed 2 Replace the system board Red Power LED flashes seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two secon...

Page 41: ...ess and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Ensure that the DC power cable is plugged into the I O panel 3 Replace the power supply Interpreting POST diagnostic front panel LEDs and audible codes 35 ...

Page 42: ...several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heelstraps t...

Page 43: ...the operating system or other software including sleep states Turn off the computer before you do either of the following Wipe the exterior of the computer with a soft damp cloth as needed Using cleaning products may discolor or damage the finish Occasionally clean the fins on the rear panel to keep them free of lint dust and other foreign matter that may inhibit heat dissipation from the fins Tou...

Page 44: ... Remove and store all removable media 3 Turn off the computer and external devices 4 Disconnect the power cord from the electrical outlet then from the computer 5 Disconnect the system components and external devices from their power sources then from the computer 6 Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material...

Page 45: ... removing 23 I installation guidelines 5 M memory installing 17 specifications 17 models 1 MSR configuring 31 P power supply removal and replacement 10 R rear components 3 S security locks 29 serial cable 4 serial ports configuring for power 32 shipping preparation 38 T tilt adjustment 7 touch screen calibration 31 maintenance 37 troubleshooting 33 U USB modules installing 13 V ventilation guideli...