Troubleshooting Guide
www.hp.com
2–15
Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad
sectors or has failed.
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Disk transaction problem.
Either the directory
structure is bad or there
is a problem with a file.
Right-click
Start
, click
Explore
,
and select a drive. Select
File >
Properties > Tools
. Under
Error-checking
, click
Check
Now
.
Drive not found (identified).
Cable could be loose.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions in the
“Solving Hardware Installation
Problems”
section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive,
enter Setup and try adding a POST
delay under
Advanced >
Power-On
.
Drive’s IDE (ATA)
controller is disabled in
Computer Setup.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in
Storage > Storage
Options
.
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in
Advanced >
Power-On Options
.
Drive may have failed.
Run IDE DPS Self Test under
Computer Setup to check for hard
drive problems.
Summary of Contents for Rp5000 - Point of Sale System
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