HP rp5800, Reference Manual

Page 1: ...Hardware Reference Guide HP rp5800 Retail System ...

Page 2: ...panying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of ...

Page 3: ...manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ENWW iii ...

Page 4: ...iv About This Book ENWW ...

Page 5: ...emoving a Bezel Blank 11 Replacing the Front Bezel 11 Installing Additional Memory 12 DIMMs 12 DDR3 SDRAM DIMMs 12 Populating DIMM Sockets 13 Installing DIMMs 14 Installing a Half Height Expansion Card 17 Installing a 12 Volt Powered USB Expansion Card 18 Installing a Full Height Expansion Card 24 Installing a Powered Serial Port Expansion Card 25 Configuring Powered Serial Ports 30 Replacing the ...

Page 6: ...y Lock 55 HP Keyed Cable Lock 55 Padlock 56 HP Business PC Security Lock 57 Front Bezel Security 61 Appendix C Optional Integration Tray and Accessories 63 Appendix D Electrostatic Discharge 65 Preventing Electrostatic Damage 65 Grounding Methods 65 Appendix E Computer Operating Guidelines Routine Care and Shipping Preparation 66 Computer Operating Guidelines and Routine Care 66 Optical Drive Prec...

Page 7: ...ile other models have a driveless bezel covering the optical drive bay On models without an optical drive the driveless bezel can be removed and replaced with an optical drive and optical drive bezel Figure 1 1 Configuration NOTE This product features optional Powered USB ports In the retail industry Powered USB is also referred to as USB Power USB Plus Power and Retail USB In this document these ...

Page 8: ...n place of the optical drive bezel Other models without an optical drive include an optical drive bezel with a bezel blank covering the optical drive bay The USB ports are located behind a sliding door The NIC link light indicates a network connection The NIC activity light indicates network activity The Power On Light is normally green when the power is on If it is flashing red there is a problem...

Page 9: ...Line In Audio Connector blue 15 PS 2 Keyboard Connector purple 8 Power Cord Connector 16 Line Out Connector for powered audio devices green NOTE Arrangement and number of connectors may vary by model An optional eSATA adapter and an optional parallel port are available from HP The serial ports can be configured as 5V or 12V powered serial ports CAUTION The cash drawer connector is similar in size ...

Page 10: ... cord from the power outlet and disconnect any external devices 4 Orient the computer so that its right side is facing down and place the computer in the optional stand Figure 1 3 Changing from Desktop to Tower Orientation NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 5 Reconnect the power cord and any external devices then turn on the comp...

Page 11: ... install the port cover 1 If there is a security lock attached to the rear of the computer open the appropriate door on the top of the port cover and snap it back to make room for the security lock Figure 1 4 Opening the Security Lock Doors 2 Insert the tabs on top of the port cover into the slots on the rear of the computer access panel 1 and rotate the bottom of the port cover against the rear o...

Page 12: ... allow cables to route out of the back of the computer horizontally or vertically Figure 1 7 Cable Routing Serial Number Location Each computer has a unique serial number and product ID number located on the back or side of the computer Keep these numbers available for use when contacting customer service for assistance 6 Chapter 1 Product Features ENWW ...

Page 13: ...scribes proper workstation setup posture and health and work habits for computer users and provides important electrical and mechanical safety information This guide is located on the Web at http www hp com ergo WARNING Energized and moving parts inside Disconnect power to the equipment before removing the enclosure Replace and secure the enclosure before re energizing the equipment CAUTION Static...

Page 14: ...ystem board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand and lay the computer down 6 Slide the access panel handle toward the rear of the computer 1 then lift the access panel up and off the computer 2 Figure 2 1 Removing the ...

Page 15: ...vices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand and lay the computer down 6 Remove the computer access panel 7 Lift up the three tabs on...

Page 16: ...he access panel and front bezel 2 Press each of the clips that secure the driveless section of the bezel to the front bezel in the direction shown below to remove the driveless bezel Figure 2 4 Removing the Driveless Bezel 3 Insert the clips on the optical drive bezel into the slots on the front bezel ensuring that the optical drive bezel snaps securely in place Figure 2 5 Installing the Optical D...

Page 17: ...etaining tabs that hold the bezel blank in place 1 then pull the blank inward to remove it 2 Figure 2 6 Removing a Bezel Blank Replacing the Front Bezel Insert the three hooks on the bottom side of the bezel into the rectangular holes on the chassis 1 then rotate the top side of the bezel onto the chassis 2 and snap it into place Figure 2 7 Replacing the Front Bezel shown with optical drive instal...

Page 18: ...nd if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timin...

Page 19: ...nnel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the total memory cap...

Page 20: ...inning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge on page 65 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such ...

Page 21: ...2 10 Installing a DIMM NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Sockets on page 13 for more inform...

Page 22: ...ot to pinch any cables or wires when rotating the drive cage down Figure 2 11 Rotating the Drive Cage Down 12 Replace the access panel 13 If the computer was on a stand replace the stand 14 Reconnect the power cord and any external devices then turn on the computer 15 Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the ad...

Page 23: ...the PCI Express x16 slot Figure 2 12 System Board Expansion Slot Locations Table 2 2 System Board Expansion Slot Locations No Expansion Slot 1 Riser Card populated 2 PCI Express x16 3 PCI Express x1 CAUTION The Riser Card expansion slot is specifically designed for either of the two riser cards designed for this product DO NOT attempt to plug any other type of card into this slot NOTE The followin...

Page 24: ... media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You m...

Page 25: ...ght slot cover retention latch by lifting the green tab on the latch and rotating the latch to the open position Figure 2 14 Opening the Half Height Slot Cover Retention Latch ENWW Installing a Half Height Expansion Card 19 ...

Page 26: ...n the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 2 15 Removing an Expansion Slot Cover b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to releas...

Page 27: ... card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 2 16 Removing a PCI Express x16 Expansion Card CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation ENWW Installin...

Page 28: ...ss the card straight down into the expansion socket on the system board 2 NOTE You can install the Powered USB expansion card in either the PCI Express x1 slot or the PCI Express x16 slot or both Two 12 volt Powered USB expansion cards are supported Figure 2 17 Installing a 12 volt Powered USB Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connecto...

Page 29: ... USB connectors on the system board 3 NOTE The system board connectors allow you to install two 12 volt Powered USB expansion cards The green connectors on the system board are coupled together as one connector The black connectors on the system board are separate connectors Figure 2 18 Connecting the 12 volt Powered USB Cable 12 Rotate the slot cover retention latch back in place to secure the ex...

Page 30: ...Port expansion card slot and do not attempt to insert a Powered Serial Port expansion card into a PCI Express x1 expansion card slot Figure 2 20 Riser Card Configurations Table 2 4 Riser Card Configurations No Expansion Slots 1 PCI Expansion Card slots 2 PCI Express x1 Expansion Card slots 3 Powered Serial Expansion Card slots NOTE Although there are three slots in each riser card you can only ins...

Page 31: ...d Serial Ports Table 2 5 Powered Serial Ports Item Description Supports 5V 12V 1 COM 1 Yes Yes 2 COM 2 Yes Yes 3 COM 3 optional Yes Yes 4 COM 4 optional Yes Yes NOTE The powered serial ports are configured for power in the Computer Setup utility Refer to Configuring Powered Serial Ports on page 30 for more information If the powered serial ports have been configured for power from the factory they...

Page 32: ...rating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a ...

Page 33: ...y are unplugged from the rear of the computer so that the connectors do not block the power supply from rotating all the way back Figure 2 23 Raising the Power Supply 8 Pull back the green tab on the full height expansion card retention latch to open the latch Figure 2 24 Opening the Full Height Slot Cover Retention Latch ENWW Installing a Full Height Expansion Card 27 ...

Page 34: ...he rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis 1 Press the card straight down into the expansion socket on the riser card 2 NOTE The Powered Serial Port expansion card must be installed in the bottom socket on the riser card The bottom socket is designed specifically for that card DO NOT attempt to install any other card in the botto...

Page 35: ...28 Lowering the Power Supply 13 Replace the computer access panel 14 If the computer was on a stand replace the stand 15 Reconnect the power cord and any external devices then turn on the computer 16 Lock any security devices that were disengaged when the access panel was removed 17 Reconfigure the computer if necessary ENWW Installing a Full Height Expansion Card 29 ...

Page 36: ...rd serial mode by default unless the powered serial port AV numbers are ordered The serial ports can be configured using the Computer F10 Setup utility Under the Onboard Devices menu you are given the option to select the following three settings for each individual serial port port A B if available C and D Standard 5v on pins 1 and 9 12v on pins 1 and 9 NOTE To access the Computer F10 Setup utili...

Page 37: ... the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the compute...

Page 38: ...ch to open the latch Figure 2 30 Opening the Full Height Slot Cover Retention Latch 9 If a one or two expansion cards are installed in any of the riser card expansion slots remove the cards Figure 2 31 Removing a Full Height Expansion Card 32 Chapter 2 Hardware Upgrades ENWW ...

Page 39: ...riser card when removing or installing the card Figure 2 32 Removing the Lower Expansion Slot Cover 11 To remove the riser card disconnect the hood sensor cable from the system board 1 pull back the arm on the back of the riser card slot 2 then lift the riser card out of the riser card slot 3 Figure 2 33 Removing the Riser Card ENWW Replacing the Riser Card 33 ...

Page 40: ...acket You do not need to remove the hood sensor from the bracket Figure 2 34 Removing the Riser Card Bracket 13 Install the metal bracket onto the new riser card using the two screws that secure the bracket in place Figure 2 35 Installing the Riser Card Bracket 34 Chapter 2 Hardware Upgrades ENWW ...

Page 41: ...d 15 If any expansion cards were removed from the old riser card install the cards into the appropriate slots on the new riser card Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis 1 Press the card straight down into the expansion socket on the riser card 2 Figure 2 37 Installing an Expansion Card in the Riser Car...

Page 42: ...emoved from the lower slot replace the slot cover Figure 2 38 Replacing the Lower Expansion Slot Cover 17 Close the expansion card retention latch Figure 2 39 Closing the Expansion Card Retention Latch 36 Chapter 2 Hardware Upgrades ENWW ...

Page 43: ... Supply 19 Replace the computer access panel 20 If the computer was on a stand replace the stand 21 Reconnect the power cord and any external devices then turn on the computer 22 Lock any security devices that were disengaged when the access panel was removed ENWW Replacing the Riser Card 37 ...

Page 44: ...in the following configurations Two hard drives and one optical drive Two hard drives and one eSATA drive One hard drive one optical drive and one eSATA drive The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0 If you are adding a second hard drive connect it to the light blue connector on the system board labeled SATA1...

Page 45: ...s under the front bezel The 6 32 standard screws are required for a secondary hard drive The M3 metric screws are required for an optical drive The HP supplied metric screws are black and the HP supplied standard screws are silver If you are replacing the primary hard drive you must remove the four silver and blue 6 32 isolation mounting guide screws from the old hard drive and install them in the...

Page 46: ...rting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care System Board Drive Connections Refer to the following illustration and table to identify the system board drive conn...

Page 47: ...en turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the...

Page 48: ...nnector instead of the cable itself to avoid damaging the cable Figure 2 45 Disconnecting the Power and Data Cables 9 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Figure 2 46 Rotating the Drive Cage Down 42 Chapter 2 Hardware Upgrades ENWW ...

Page 49: ...he power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the computer access panel 7 On some models you may need to replace the driveless section of the front bezel ...

Page 50: ...screws location NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 2 48 Installing Guide Screws in the Optical Drive 9 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the fro...

Page 51: ...ndary hard drive then to the rear of the optical drive Figure 2 51 Connecting the Power and Data Cables 12 Connect the SATA data cable to the black eSATA connector on the system board labeled SATA2 unless an eSATA adapter is installed If an eSATA adapter is installed connect the SATA data cable to the light blue SATA connector on the system board labeled SATA1 NOTE Refer to System Board Drive Conn...

Page 52: ...he power cord and any external devices then turn on the computer 18 Lock any security devices that were disengaged when the access panel was removed Removing a 3 5 inch Secondary Hard Drive from a Drive Bay NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The 3 5 inch secondary hard drive is locate...

Page 53: ...ta Cables 3 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 2 54 Removing a Secondary Hard Drive ENWW Installing and Removing Drives 47 ...

Page 54: ...guide screws in the holes on each side of the drive HP has provided four extra 6 32 standard guide screws on the front of the chassis under the front bezel The 6 32 standard guide screws are silver Refer to Installing and Removing Drives on page 38 for an illustration of the extra 6 32 standard guide screws location NOTE When replacing the drive transfer the four 6 32 standard guide screws from th...

Page 55: ...hen turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing the Primary 3 5 inch Internal Hard Drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch primary hard drive is located under the power suppl...

Page 56: ... the Drive Cage Up 8 Rotate the power supply to its upright position The hard drive is located beneath the power supply NOTE If you are using a PS 2 mouse and or PS 2 keyboard make sure they are unplugged from the rear of the computer so that the connectors do not block the power supply from rotating all the way back Figure 2 59 Raising the Power Supply 50 Chapter 2 Hardware Upgrades ENWW ...

Page 57: ...hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 2 61 Removing the Hard Drive 11 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 2 62 Installing Primary Hard Drive Guide Screws ENWW Installing and Removing Drives 51 ...

Page 58: ...ard to avoid any hard drive performance problems Figure 2 64 Connecting the Hard Drive Power and Data Cables NOTE Refer to System Board Drive Connections on page 40 for an illustration of the system board drive connectors 14 Rotate the drive cage for internal drives and the power supply down to their normal positions 15 Replace the access panel 16 If the computer was on a stand replace the stand 1...

Page 59: ... electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling p...

Page 60: ...the other edge down until the clamp snaps over the other edge of the battery 2 Figure A 1 Removing and Replacing a Coin Cell Battery 9 Replace the computer access panel 10 Reconnect the power cord and any external devices then turn on the computer 11 Reset the date and time your passwords and any special system setups using Computer Setup 12 Lock any security devices that were disengaged when the ...

Page 61: ...Devices Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer HP Keyed Cable Lock Figure B 1 Installing a Cable Lock ENWW Installing a Security Lock 55 ...

Page 62: ...Padlock Figure B 2 Installing a Padlock 56 Appendix B External Security Devices ENWW ...

Page 63: ...the Cable to a Fixed Object 2 Insert the cable lock into the cable lock slot on the back of the monitor and secure the lock to the monitor by inserting the key into the key hole on the rear of the lock and rotating the key 90 degrees Figure B 4 Installing the Cable Lock on the Monitor ENWW Installing a Security Lock 57 ...

Page 64: ...he kit to secure other peripheral devices by laying the device cable across the center of the bracket 1 and inserting the security cable through one of the two holes in the bracket 2 Use the hole in the bracket that best secures the peripheral device cable Figure B 6 Securing Peripheral Devices Printer Shown 58 Appendix B External Security Devices ENWW ...

Page 65: ...rough the computer chassis lock Figure B 7 Threading the Keyboard and Mouse Cables 6 Screw the lock to the chassis in the thumbscrew hole using the screw provided Figure B 8 Attaching the Lock to the Chassis ENWW Installing a Security Lock 59 ...

Page 66: ... 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure B 9 Engaging the Lock 8 When complete all devices in your workstation will be secured Figure B 10 Secured Workstation 60 Appendix B External Security Devices ENWW ...

Page 67: ...from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and front ...

Page 68: ...alling the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and any external devices then turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed 62 Appendix B External Security Devices ENWW ...

Page 69: ...es are available on some models only Figure C 1 Optional Integration Tray and Accessories The following integration system options are available from HP Terminal Enclosure Assembly 1 Integration Tray Assembly 2 Display Pole Mount Assembly 3 Optional Display Arm Assembly not shown ENWW 63 ...

Page 70: ...er HP POS Keyboard HP POS MSR Keyboard HP Mini MSR HP Single Station PUSB Receipt Printer POS Dual Serial USB Receipt Printer Hybrid MICR Receipt Printer Hybrid MICR Imager Receipt Printer USB Barcode Scanner 64 Appendix C Optional Integration Tray and Accessories ENWW ...

Page 71: ...everal methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heelstraps to...

Page 72: ...ck computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ven...

Page 73: ... damage the finish Safety If any object or liquid falls into the drive immediately unplug the computer and have it checked by an authorized HP service provider Shipping Preparation Follow these suggestions when preparing to ship the computer 1 Back up the hard drive files on PD discs tape cartridges CDs or USB flash drives Be sure that the backup media is not exposed to electrical or magnetic impu...

Page 74: ... 48 secondary removal 46 I installation guidelines 7 installing 12V Powered USB expansion card 18 battery 53 drive cables 38 full height expansion card 24 half height expansion card 17 memory 12 optical drive 43 optical drive bezel 10 powered serial port expansion card 25 primary hard drive 49 riser card 31 secondary hard drive 48 security locks 55 integration tray 63 L locks cable lock 55 front b...

Page 75: ...lock 56 serial number location 6 serial ports configuring for power 30 installing expansion card 25 locations 3 25 removing caps 26 shipping preparation 67 specifications memory 12 T tower conversion 4 U USB 12V and 24V identification 18 12V Powered USB installation 18 port locations 2 3 V ventilation guidelines 66 VGA connector 3 ENWW Index 69 ...