HP SlateBook 10 x2, Maintenance And Service Manual

Page 1: ...HP SlateBook 10 x2 PC Maintenance and Service Guide ...

Page 2: ... in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part Number 727166 001 Product notice This guide describes features that are common to most models Some features may not be availa...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...l part number listing 12 4 Removal and replacement procedures preliminary requirements 15 Tools required 15 Service considerations 15 Plastic parts 15 Cables and connectors 16 Grounding guidelines 16 Electrostatic discharge damage 16 Packaging and transporting guidelines 18 Workstation guidelines 18 Removal and replacement procedures 20 Tablet component replacement procedures 20 Display enclosure ...

Page 6: ... board 38 Hinge assembly 39 Docking board 41 TouchPad 43 5 Specifications 44 6 Backing up and recovering your data 46 Updating apps widgets and the operating system 46 Back up and reset 46 Factory data reset 47 Android system recovery mode 47 7 Power cord set requirements 48 Requirements for all countries 48 Requirements for specific countries and regions 48 8 Recycling 50 Index 51 vi ...

Page 7: ...ltage differential signaling LVDS Memory Supports DDR3L 1600MHz Supports dual channel Supports up to 2048 MB maximum on board system memory 4 pieces of 256 MB 16 Storage Supports embedded MultiMedia Controller eMMC NAND flash v4 41 Supports eMMC v4 51 Supports the following eMMC configurations 64GB eMMC 32GB eMMC 16GB eMMC Audio and video Front webcam HD 720p fixed no tilt with activity light and ...

Page 8: ...microphone combo jack Docking connector charging docking Keyboard base Docking connector charging HDMI v1 4 supporting up to 1920 1200 60Hz on the right side Headphone microphone combo jack USB 2 0 on the left side Keyboard pointing devices 91 size textured island style keyboard Touchpad requirements Image Sensor ClickPad Multitouch gestures enabled Touch Long touch Swipe Drag Double tap Supports ...

Page 9: ...Category Description Operating system Preinstalled Android 4 2 Supports Android next version upgrade Serviceability End user replaceable parts AC adapter 3 ...

Page 10: ...AN antenna 7 Speakers 2 2 Internal microphone 8 Alignment openings 2 3 Webcam light 9 Headphone microphone jack 4 Front webcam 10 Docking port 5 Power button 11 Memory card reader 6 Rear webcam 12 Speaker and headphone volume buttons 4 Chapter 2 External component identification ...

Page 11: ...t 2 Alignment posts 2 7 Power connector 3 Mute key 8 Memory card reader 4 Tablet release latch 9 USB port 5 Docking connector 10 Headphone microphone jack Keyboard Item Component Item Component 1 Back key 4 Action keys 2 fn key 5 Recent apps key 3 Home key Keyboard base 5 ...

Page 12: ...l number product number and model number The serial number and product number are located on the left edge of the tablet You may need the information when you travel internationally or when you contact support 6 Chapter 3 Illustrated parts catalog ...

Page 13: ...en 728152 001 2 2 cell 25 Wh 2 86 Ah Li ion battery for use only in the tablet includes cable 722232 005 3 Volume button board includes cable 728151 001 4 Front webcam includes microphone and cable 728159 001 5 Antenna Kit includes wireless antenna cable and transceiver 728134 001 Tablet major components 7 ...

Page 14: ...4 001 9a Right speaker includes cable 9b Left speaker includes cable 10 Power button board includes cable 728150 001 11 TouchScreen cable included in the Display Panel Cable Kit spare part number 728142 001 12 Bezel For use only in Asian Pacific AP countries and regions and Japan 728145 001 For use only in European Middle Eastern and African EMEA countries and regions 728144 001 For use only in La...

Page 15: ...Keyboard base major components Keyboard base major components 9 ...

Page 16: ... DH1 For use in France 728160 051 For use in Germany 728160 041 For use in Greece 728160 151 For use in Italy 728160 061 For use in Japan 728160 291 For use in Latin America 728160 161 For use in the Netherlands 728160 B31 For use in Portugal 728160 131 For use in Russia 728160 251 For use in Saudi Arabia 728160 171 For use in South Korea 728160 AD1 For use in Spain 728160 071 For use in Switzerla...

Page 17: ...use in Argentina 490371 D01 For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 201 For use in ...

Page 18: ...pin black 1 83 m 714656 001 20 W AC adapter non PFC 722231 005 2 cell 21 Wh 3 38 Ah Li ion battery for use only in the keyboard base includes cable 722232 005 2 cell 25 Wh 2 86 Ah Li ion battery for use only in the tablet includes cable 728134 001 Antenna Kit includes wireless antenna cable and transceiver 728135 001 Display enclosure in smoke silver finish 728136 001 Display enclosure in snow whi...

Page 19: ...stem board equipped with an NVIDIA T40S 1 8 GHz processor 4 plus 1 quad a graphics subsystem with UMA memory and 64 GB of memory includes WLAN module and replacement thermal material 728159 001 Front webcam includes microphone and cable 728160 001 Keyboard top cover for use in the United States 728160 031 Keyboard top cover for use in the United Kingdom and Singapore 728160 041 Keyboard top cover ...

Page 20: ...B1 Keyboard top cover for use in Canada 728160 DH1 Keyboard top cover for use in Denmark Finland and Norway 728160 FL1 Keyboard top cover for use in the Czech Republic and Slovakia 730527 001 Hinge assembly in snow white finish includes cables 730528 001 Hinge assembly in royal blue finish includes cables 730529 001 Screw Kit 730530 001 Rear webcam include cable 14 Chapter 3 Illustrated parts cata...

Page 21: ...lude some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pres...

Page 22: ...troy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the tablet when you are remov...

Page 23: ... V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 17 ...

Page 24: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 25: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 26: ...8135 001 In snow white finish 728136 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet Remove the display e...

Page 27: ...ving the rear webcam follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 20 Removal ...

Page 28: ...or 1 to which the rear webcam cable is attached and then disconnect the rear webcam cable from the system board 3 Detach the rear webcam ribbon cable 2 from the battery The rear webcam ribbon cable is attached to the battery with double sided adhesive 22 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 29: ...nnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 20 5 Disconnect the battery cable from the system board see Rear webcam on page 21 Remove the front webcam 1 Release the ZIF connector 1 to which the front webcam cable is attached and then disconnect the front w...

Page 30: ...rating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 20 5 Disconnect the battery cable from the system board see Rear webcam on page 21 Remove the display panel cable 1 Release the system board ZIF connector 1 to which the display panel cable i...

Page 31: ...ng system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 20 5 Disconnect the battery cable from the system board see Rear webcam on page 21 Remove the wireless antenna 1 Disconnect the wireless antenna cable 1 from the terminal on the WLAN module 2 Det...

Page 32: ...includes cable 728150 001 Before removing the power button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosu...

Page 33: ...e power button board cable 2 from the battery The power button board cable is attached to the battery with double sided tape 3 Detach the power button board 3 from the display assembly The power button board is attached to the display assembly with double sided tape 4 Remove the power button board Reverse this procedure to install the power button board Removal and replacement procedures 27 ...

Page 34: ... Disconnect the battery cable from the system board see Rear webcam on page 21 Remove the volume button board 1 Release the ZIF connector 1 to which the volume button board cable is attached and then disconnect the volume button board cable from the system board 2 Detach the volume button board cable 2 from the battery The volume button board cable is attached to the battery with double sided tape...

Page 35: ... see Display enclosure on page 20 5 Disconnect the battery cable from the system board see Rear webcam on page 21 Remove the TouchScreen cable 1 Release the system board ZIF connector 1 to which the TouchScreen cable is attached and then disconnect the TouchScreen cable from the system board 2 Release the display panel ZIF connector 2 to which the TouchScreen cable is attached and then disconnect ...

Page 36: ...isplay panel cable on page 24 d Wireless antenna see Wireless antenna on page 25 e Power button board see Power button board on page 26 f Volume button board see Volume button board on page 28 g TouchScreen cable see TouchScreen cable on page 29 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purch...

Page 37: ...es and regions 728144 001 For use only in Latin American and North American countries and regions 728143 001 For use only in South Korea and Taiwan 728146 001 Before removing the bezel follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by ...

Page 38: ...antenna on page 25 e Power button board see Power button board on page 26 f Volume button board see Volume button board on page 28 g TouchScreen cable see TouchScreen cable on page 29 h Battery see Battery on page 30 Remove the bezel 1 Remove the two Phillips PM2 0 2 5 screws 1 and the three Phillips PM2 0 4 5 screws 2 that secure the bezel to the display assembly 2 Remove the bezel 3 from the dis...

Page 39: ...ar webcam on page 21 b Front webcam see Front webcam on page 23 c Display panel cable see Display panel cable on page 24 d Wireless antenna see Wireless antenna on page 25 e Power button board see Power button board on page 26 f Volume button board see Volume button board on page 28 g TouchScreen cable see TouchScreen cable on page 29 h Battery see Battery on page 30 i Bezel see Bezel on page 31 R...

Page 40: ...us 1 quad 16 GB of memory and a graphics subsystem with UMA memory includes WLAN module and replacement thermal material 728156 001 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power...

Page 41: ...cable see TouchScreen cable on page 29 h Battery see Battery on page 30 i Bezel see Bezel on page 31 Remove the system board 1 Disconnect the speaker cables 1 from the system board 2 Remove the Phillips PM2 0 2 3 broad head screw 2 and the Phillips PM2 0 4 5 screw 3 that secure the system board to the display assembly 3 Remove the system board 4 Reverse this procedure to install the system board R...

Page 42: ...oke silver finish 728138 001 In snow white finish 728139 001 Before disassembling the keyboard base follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from...

Page 43: ...g system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 36 WARNING To reduce potential safety issues use only the battery provided with the keyboard base a replacement battery provided by HP or a compatible battery purchased from...

Page 44: ...ng the media card reader board follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboa...

Page 45: ...d top cover with double sided adhesive 3 Remove the two Phillips PM2 0 2 3 broad head screws 3 that secure the media card reader board to the keyboard top cover 4 Remove the media card reader board 4 and cable Reverse this procedure to install the media card reader board Hinge assembly NOTE The hinge assembly spare part kit includes two cables and two rubber feet Description Spare part number In r...

Page 46: ...eyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 36 5 Disconnect the battery cable from the docking board see Battery on page 37 Remove the hinge assembly 1 Disconnect the two hinge assembly cables 1 from the docking board 2 Remove the two Phillips PM2 0 6 35 screws 2 that secure the hinge assembly to the keyboard top cover 3 Remove the...

Page 47: ...he power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 36 5 Disconnect the battery cable from the docking board see Battery on page 37 6 Remove the hinge assembly see Hinge assembly on page 39 Remove the docking board 1 Disconnect the following cables from the docking board ZIF connectors 1 Media card reader...

Page 48: ...3 Remove the docking board 2 Reverse this procedure to install the docking board 42 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 49: ...keyboard base 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 37 Remove the TouchPad 1 Release the ZIF connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the docking board 2 Detach the TouchPad cable 2 from the keyboard top cover The TouchPad cable is attached to the keyboard top cover with double sided adh...

Page 50: ...nd keyboard base Width 25 8 cm 10 2 in Depth 19 4 cm 7 6 in Height includes gaps between tablet and keyboard base 2 1 cm 0 8 in Weight 1 2 kg 2 7 lbs Input power Operating voltage and current 15V dc 1 33A 19 95W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized...

Page 51: ...tric U S Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 45 ...

Page 52: ... operating system will download system updates automatically and notify you when it is ready to install these updates If you want to update the operating system manually go to http www hp com support You can also set preferences for backing up and restoring your data in case of loss Back up and reset 1 To access Settings touch the All apps icon and then touch Settings 2 Under PERSONAL touch Back u...

Page 53: ...n screen instructions Android system recovery mode 1 Press the power button and then touch Power off 2 Press the power button and the volume down button at the same time 3 Press the volume up or volume down button to advance through the options and then press the power button to select one of the following options Reboot system now Apply update from SD card Wipe data factory reset Wipe cache parti...

Page 54: ...t and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet ...

Page 55: ... 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 ...

Page 56: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 50 Chapter 8 Recycling ...

Page 57: ...t description 1 spare part number 7 13 display panel cable removal 24 spare part number 8 12 24 Display Panel Cable Kit spare part number 8 12 docking board removal 41 spare part number 11 13 41 docking connector 5 docking port 4 E electrostatic discharge 16 equipment guidelines 19 external media cards product description 2 F fn key 5 front webcam location 4 removal 23 spare part number 7 13 23 G ...

Page 58: ...rear webcam location 4 removal 21 spare part number 8 14 21 recent apps key 5 Rubber Feet Kit spare part number 11 13 36 rubber feet removal 36 S Screw Kit spare part number 11 14 sensors product description 2 service considerations cables 16 connectors 16 plastic parts 15 serviceability product description 3 Speaker Kit spare part number 8 13 33 speakers location 4 removal 33 spare part number 8 ...