8
Troubleshooting
Wireless connection problems
Some possible causes for wireless connection problems include the following:
●
Wireless device is not turned on.
●
Wireless device is not installed correctly or has been disabled.
●
Wireless device encountered interference from other devices.
●
Wireless device or router hardware has failed.
Cannot connect to a WLAN
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and
properly installed on your Sprout.
1.
Be sure that the wireless device is turned on.
2.
Then try connecting to the WLAN again.
If you are still unable to connect, follow the steps below.
1.
From the Start screen, type
control panel
, and then select
Control Panel
.
2.
Select
System and Security
, select
System
, and then click
Device Manager
.
3.
Click the arrow next to
Network adapters
to expand the list and show all adapters.
4.
Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the
term
wireless
,
wireless LAN
,
WLAN
, or
802.11
.
If no WLAN device is listed, either your Sprout does not have an integrated WLAN device, or the driver
for the WLAN device is not properly installed.
For more information about troubleshooting WLANs, see the website links provided in Help and Support.
Cannot connect to a preferred network
You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have
the security code to connect to this type of WLAN. See the next section for additional information.
If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times,
Windows can automatically repair a corrupted WLAN connection.
ENWW
Wireless connection problems 121
Summary of Contents for Sprout
Page 1: ...Maintenance Service Guide Sprout Business PC ...
Page 4: ...iv About This Book ENWW ...
Page 10: ...x ENWW ...
Page 20: ...10 Chapter 1 Getting to know your Sprout ENWW ...
Page 34: ...24 Chapter 3 Disassembly preparation and SATA drive guidelines ENWW ...
Page 86: ...76 Chapter 4 Removal and Replacement Procedures Computer ENWW ...
Page 116: ...106 Chapter 5 Removal and Replacement Procedures Column ENWW ...
Page 128: ...118 Chapter 6 Computer Setup F10 Utility ENWW ...
Page 138: ...128 Chapter 8 Troubleshooting ENWW ...
Page 158: ...148 Chapter 11 Password security and resetting CMOS ENWW ...
Page 162: ...152 Chapter 12 Maintaining peak performance ENWW ...
Page 168: ...158 Appendix C Specifications ENWW ...
Page 172: ...WLAN module illustrated 12 removing 49 162 Index ENWW ...