Introduction to System Error Messages
23
Diagnostic and System Error Messages Version 3.1.x Reference Guide
Chapter 2
provides the following information for each message:
■
Message text
■
Firmware module that generated the error
■
Module and code name for the error
■
Probable cause
■
Recommended action
■
Severity level
Gathering Information About the Problem
The following are recommended actions for troubleshooting a system error
message. Note that all of the information collected here should be provided to
Technical Support if you require troubleshooting assistance.
■
Run
supportshow
and
pdshow
and save the output.
■
Document the sequence of events leading up to the problem:
— What actions did you take before the problem occurred?
— Is the problem repeatable?
— What configuration is required to produce the problem?
■
Answer the following questions:
— Did a failover occur?
— Was security enabled?
— Was POST enabled?
— Are Serial Port (Console) Logs available?
— Which CP was master?
— What was the last change made?
