7
Warranty Information
Standard Limited
Warranty
The HP SureStore Virtual Array Family standard warranty includes the following:
Two-year, same-day on-site warranty (parts and labor). Same-day response
equates to:
4-hour response, available normal business days (Monday-Friday) 8 am - 5 pm.
See the
"Hewlett-Packard Hardware Limited Warranty" on page 8
for a complete
description of the standard warranty.
Warranty Contacts
U.S. and Canada
For hardware service and telephone support, contact:
An HP-authorized reseller or
HP Customer Support Center at 970-635-1000, 24 hours a day, 7 days a week,
including holidays
Current Support
Information
For the latest support information, visit the following web site:
http://www.hp.com/support/va7100
http://www.hp.com/support/va7400
http://www.hp.com/support/va7410
http://www.hp.com/support/va7110
Preparing for a
Support Call
If you must call for assistance, gathering the following information before placing
the call will expedite the support process:
—
Product model name and number
—
Product serial number
—
Applicable error messages from system or diagnostics
—
Operating system type and revision
—
Applicable hardware driver revision levels (for example, the host
adapter driver)
Summary of Contents for StorageWorks 7110 - Virtual Array
Page 12: ...12 Contents ...
Page 54: ...54 Product Overview Figure 21 VA 7110 I O Architecture ...
Page 90: ...90 Troubleshooting ...
Page 116: ...116 Servicing Upgrading Figure 45 Removing Installing an Array Controller Filler Panel 1 2 3 ...
Page 129: ...Servicing Upgrading 129 Servicing Upgrading Figure 52 Removing and Installing an LCC 1 2 3 ...
Page 130: ...130 Servicing Upgrading Figure 53 Setting the FC Loop Speed Switch Must be set to 1GB s ...
Page 149: ...Specifications Regulatory Statements 149 Specifications Regulatory Statements ...
Page 151: ...Specifications Regulatory Statements 151 Specifications Regulatory Statements ...
Page 152: ...152 Specifications Regulatory Statements ...
Page 164: ...164 Index ...