Software Product
Services
Stand-alone telephone support
Rights to new license
Media and documentation updates
Hardware Product
Services
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URL listed
below:
http://www.hp.com/hps/hardware/
Warranty Upgrade
Options
Response - Upgrade on-site response from next business day to same day 4 hours
Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration - Select duration of coverage for a period of 1, 3, or 5 years
Additional Warranty protection and/or HP Installation packages can be purchased.
HP Care Pack
Information and
Installation Services
Sample part numbers:
3 year, uplift to 5 x 9, Next Day Response
FM-
**
XHW-36
3 year, uplift to 5 x 9, 4-hour Response
FM-
**
4HR-36
3 year, uplift to 7 x 24, 4-hour Response
FM-
**
724-36
Hardware Installation
FM-
**
INS-IN
** Represents a two-digit, product-specific code
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
If ordering this HBA for a non-HP server, manually add package band 8D4 and Installation
HA113A1 band 527. If ordering this HBA as an add-on to an existing HP server, manually add
Installation HA113A1 band 527.
For additional HP Care Pack (hardware & software) information, as well as orderable part
numbers, please refer to the URL
http://www.hp.com/hps/carepack/
NOTE:
Certain restrictions and exclusions apply. Consult the HP Customer Support Center for
details.
QuickSpecs
HP StorageWorks 4Gb PCI-X 2.0 Host Bus Adapters
Service and Support, HP Care Pack and Warranty Information
DA - 12481 U.S. QuickSpecs — Version 5 — 9/21/2007
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