HP StorageWorks MSL6000 series, User Manual

Page 1: ...ies Fourth Edition April 2003 Part Number 231910 004 Product Regulatory Series ID Number 1005 and 1005A This guide describes procedures for installing configuring operating maintaining and troubleshooting the HP StorageWorks MSL5000 and MSL6000 Series tape libraries ...

Page 2: ...Hewlett Packard The information contained in this document is subject to change without notice Compaq Computer Corporation is a wholly owned subsidiary of Hewlett Packard Company All other product names mentioned herein may be trademarks of their respective companies Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information is provi...

Page 3: ...cal Support 17 HP Storage Website 17 HP Authorized Reseller 17 1 Introduction 19 Models 20 Accessories 20 Tape Drives 21 Ultrium Tape Drives 22 Ultrium Tape Cartridges 22 DLT and SDLT Tape Drives 24 DLT Tape Cartridges 25 SDLT Tape Cartridges 26 Magazines 27 Power Supplies 28 Robotics 30 Library Controller Board 31 Factory Defined Accessory PCI Slots 33 Embedded Network Storage Router Optional 34 ...

Page 4: ...nging Default Configuration Settings 54 Setting a SCSI ID 55 Setting Up a Reserved Slot 58 Reserved Slot Numbering 58 Configuring the Network Settings 64 4 Operation 67 Front Panel 68 Magazine Doors 68 Indicators 70 Front Panel and Media Security Locks 71 GUI Touch Screen 71 Host System 72 Library Display Screens and Options 73 Initialization Screen 73 Library Status Screen 74 Technical Support In...

Page 5: ...es 99 Removing Magazines 99 Inserting Cartridges into a Magazine 101 Using Mail Slots Left hand Magazines Only 102 Labeling Tape Cartridges 103 Ultrium Labels 103 SDLT and DLT Labels 105 Media Label Identifiers 106 106 5 Remote Management Interface 107 Overview 108 Accessing the Remote Management Interface 109 Using Menu Buttons 112 Status 112 Move Media 113 Setup 114 Library Configuration 115 SCS...

Page 6: ...131 Updating Firmware 133 Checking the Firmware Revision 133 Using the Remote Management Interface 133 Using HP StorageWorks Library Tape Tools 134 Using a Serial Connection 135 Firmware Flashing Procedure 135 7 Troubleshooting 137 Identifying Platform Problems 138 Performing Error Recovery 139 Fault Symptom Codes FSCs 140 Troubleshooting General Problems 169 Using Diagnostic Support Tools 175 HP ...

Page 7: ...5 Exposure Caution Label 185 B Specifications 187 Power 188 Mechanical 189 Environmental All Models 190 Acoustics 192 Safety and Regulatory 193 C Electrostatic Discharge 195 Grounding Methods 196 D Configuration Examples 197 SCSI Cable Configurations 198 Configuration Examples 199 E Optional Fibre Channel Card 203 Host Prerequisites 204 Connectors and Indicators 205 Power Indicator 205 Serial Port...

Page 8: ...ackmounted library shown 48 17 MSL6030 MSL5030 MSL5026 library SCSI cable configuration two tape drives dual host system 50 18 MSL6060 MSL5060 MSL5052 library SCSI cable configuration four tape drives dual host system 51 19 SCSI option selection screen two drive model shown 55 20 Drive 0 bus ID screen 56 21 SCSI ID confirmation screen 56 22 Drive 0 bus ID data field screen two drive model shown 57...

Page 9: ...ary info screen 91 50 Cartridge map screen two drive model shown 92 51 Edit library options screen 93 52 Edit SCSI options screen 94 53 Edit network options screen 95 54 Edit passwords options screen 95 55 Maintenance screen 96 56 Diagnostics screen four drive model shown 97 57 Security level screen 98 58 Removing tape cartridge magazines 100 59 Inserting a tape cartridge left hand magazine DLT sh...

Page 10: ...052 2 hosts 4 drives 202 86 Connectors and indicators 205 87 MSL6030 MSL5030 MSL5026 standalone 208 88 MSL6060 MSL5060 MSL5052 standalone 208 89 Reset switch 209 Tables 1 Document Conventions 14 2 Ultrium Tape Drive Capacity and Data Transfer Rate 22 3 DLT Tape Drive Capacity and Data Transfer Rate 24 4 SDLT Tape Drive Capacity and Data Transfer Rate 25 5 Library Status LED 70 6 View Library Optio...

Page 11: ... Operating Environmental Specifications 190 20 Transit Short Term Environmental Specifications 190 21 Acoustic Noise Declared per ISO 9296 and ISO 7779 192 22 Schallemissionswerte Werteangaben nach ISO 9296 und ISO 7779 DIN 27779 192 23 Regulatory and Product Safety Certifications 193 ...

Page 12: ...Contents 12 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 13: ... information to help you Become familiar with library components Install the library Configure the library Operate the front panel Use the remote management interface Perform maintenance procedures Troubleshoot the library About this Guide topics include Related Documentation page 14 Conventions page 14 Rack Stability page 16 Getting Help page 17 ...

Page 14: ...t conventions included in Table 1 apply Text Symbols The following symbols may be found in the text of this guide They have the following meanings Table 1 Document Conventions Element Convention Cross reference links Blue text Figure 1 Key and field names menu items buttons and dialogue box titles Bold File names application names and text emphasis Italics User input command and directory names an...

Page 15: ...ent Symbols The following equipment symbols may be found on hardware for which this guide pertains They have the following meanings Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce the risk of personal injury from electrical shock hazards do not open this...

Page 16: ...y product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manually handling material Rack Stability Rack stability protects personnel and equipment WARNING To reduc...

Page 17: ...he following information available before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Name and revision of application software HP Storage Website The HP website has the latest information on this product as well as the latest drivers Access storage at http www ...

Page 18: ...About this Guide 18 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 19: ...he robotics control functions each use separate SCSI connections and SCSI ID addresses Library SCSI I O is provided through two VHDCI series 68 pin Micro D SCSI connectors located at the rear of the unit directly under each tape drive Robotics SCSI I O is provided through two VHDCI series 68 pin Micro D SCSI connectors located on the library controller board The remainder of this chapter describes...

Page 20: ...brary configuration MSL6030 MSL5030 MSL5026 libraries contain up to two tape drives two removable tape cartridge magazines and robotics capable of random or sequential tape cartridge operation MSL6060 MSL5060 MSL5052 libraries contain up to four tape drives four removable tape cartridge magazines and robotics capable of random tape cartridge operation Note Throughout this manual MSL6030 MSL5030 MS...

Page 21: ... drives are numbered beginning with 0 the first tape drive is Drive 0 the second is Drive 1 etc Figure 1 Library tape drive locations Caution It is critical to ensure that the media you use matches the format of your tape drive Cleaning cartridges and formatted data cartridges are unique for each drive technology Damage may occur if inappropriate media is used in tape drives Note If using mixed me...

Page 22: ...2 Ultrium Tape Drive Capacity and Data Transfer Rate Ultrium Tape Cartridges Note In addition to the information provided in this manual refer to the documentation provided with your media for more information Also see Maintaining Tape Cartridges on page 123 Caution HP Ultrium tape drives require special cleaning cartridges and data cartridges formatted specifically for HP Ultrium To avoid damage ...

Page 23: ...972A can read and write to Ultrium generation 1 cartridges C7971A However Ultrium generation 1 cartridges can only read and write to other Ultrium generation 1 cartridges Caution Do not bulk erase Ultrium formatted cartridges This will destroy pre recorded servo information and make the cartridge unusable Make it a practice to visually inspect your tape cartridges when loading or removing them fro...

Page 24: ...res and capabilities Table 3 DLT Tape Drive Capacity and Data Transfer Rate The SDLT tape drive is a high capacity high performance streaming tape drive that uses Laser Guided Magnetic Recording LGMR technology to maximize the amount of data that can be stored on a tape An SDLT 320 tape drive is capable of storing up to 160 GB native or 320 GB 2 1 compression of data per cartridge Access the HP St...

Page 25: ...ges are approved for the library s DLT tape drives HP DLT IV Data Cartridge C5141F HP DLT Cleaning Cartridge C5142A Table 4 SDLT Tape Drive Capacity and Data Transfer Rate Drive Model Data Capacity Sustained Data Transfer Rate SDLT 110 220 110 GB native 220 GB compressed 11 MB sec 39 6 GB hour 22 MB sec 79 2 GB hour SDLT 160 320 160 GB native 320 GB compressed 16 MB sec 57 6 GB hour 32 MB sec 11 5...

Page 26: ...t is critical to use appropriate cleaning cartridges and properly formatted data cartridges Do not use DLT Tape I DLT Tape II DLT Tape III or DLT Tape IIIXT data cartridges or DLT cleaning cartridges with SDLT tape drives Make it a practice to visually inspect your tape cartridges when loading or removing them from your tape library Taking a few minutes to check the condition of your cartridges wi...

Page 27: ...des a mail slot which is accessible when that magazine door is open When this mail slot pivots forward you can insert or remove a single tape without having to unlock remove and reinventory the magazine If a full tape cartridge magazine is required the library can be reconfigured to recognize each mail slot as a standard data slot The right tape magazine contains fixed cartridge slots no mail slot...

Page 28: ...ugh AC connectors at the rear panel of each power supply receiver Library power is normally controlled from the graphical user interface GUI touch screen however a manual power disconnect switch is located at the rear of each power supply Caution The power supply is generally not to be removed by the operator Hazardous voltage is present in the cavity if the power cord is not removed If a faulty p...

Page 29: ...es Note For the four drive models the left AC power receptacle is for the bottom power supply The right AC power receptacle is for the top power supply 1 Power On LED lights up after touching the front panel display 2 Power Supply Release Latch 3 Power Switch 4 Power Supply 5 AC Power Cord s 6 Power supply bracket ...

Page 30: ...placing tapes throughout a 180 degree arc that consists of the tape drives tape cartridge magazines and an optional Pass Through Mechanism PTM The cartridge shuttle assembly includes a mounted bar code reader for scanning labeled tape cartridges installed in the magazines and tape drives Note Both full bar code reader scan and physical scan are conducted each time the library is initially powered ...

Page 31: ...r operation when configured as standalone or master The library controller board is installed in a card cage at the rear of the library and can be serviced with a 1 Phillips screwdriver see Figure 6 If a replacement controller board is needed contact your authorized service provider Step by step procedures will be included with the replacement Note For MSL Series libraries the library controller b...

Page 32: ...Introduction 32 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 6 Library controller board 1 Library Controller Board 2 Factory Defined Accessory PCI Slots up to 5 ...

Page 33: ...on HP qualified PCI option cards can damage your MSL Series library and will void product warranty Follow all installation configuration and operating instructions shipped with the option card upgrade kit Note The library controller board must be installed in the right slot of the card cage area upper card cage area for the four drive models Figure 7 Library card cages 1 Library Controller Board 2...

Page 34: ... with an optional embedded Network Storage Router in the slot next to the library controller board This board provides bidirectional connectivity in a Fibre Channel Switched Fabric supporting Fibre Channel and SCSI devices See Optional Fibre Channel Card on page 203 for additional information on configuring and using the optional Fibre Channel board ...

Page 35: ...rs consist of the following Viewing window Lets you visually check the internal operations of the library GUI touch screen Manually operated to set up and configure the library Library status LED Displays the library operational status of the library Figure 8 Library front panel 1 Viewing Window 2 GUI Touch Screen 3 Library Status LED 2 3 1 ...

Page 36: ...on of eight libraries not exceeding 40 Units 40U in total stacked height can also be used A multi unit library configuration appears as a single library to the host computer system and application software For multi unit applications the top library becomes the master unit and all other libraries are slave units WARNING The PTM continues to function each time a slave library is physically removed ...

Page 37: ...ction 37 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 9 Library PTM mounting location 1 PTM Interface Connector 2 PTM Mounting Cover removal required for PTM installation 2 1 2 1 ...

Page 38: ...Introduction 38 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 39: ...brary Sections in this chapter include Setting Up the Tabletop Model page 40 Converting a Tabletop Model to a Rackmount Model page 41 Setting Up the Rackmount Model page 42 Applying Power to the Library page 47 Cabling for SCSI Configurations page 49 Note Be sure to keep and store all shipping materials from your MSL Series tape library for potential future use ...

Page 40: ...sure the cooling grills at the front and the fans at the rear of the library are not obstructed Allow 18 inches 50 cm of clearance at the front and rear for magazine and hot plug tape drive access without the need to reposition the library Note To reduce tabletop clearance requirements temporarily move the library forward or rearward to access the hot plug drive shoes and magazines respectively Fi...

Page 41: ...odel To make a tabletop library ready for rack enclosure installation 1 Remove the rubber feet 2 Remove the cover 3 Attach the inner rails to the library using the supplied Allen wrench and screws Tighten the screws until snug 4 Proceed to Setting Up the Tabletop Model Figure 11 Converting a tabletop model four drive model shown ...

Page 42: ...k component is extended at any time A rack may become unstable if more than one rack component is extended for any reason Setting up the rackmount model requires a template rack enclosure slide rails and two people or a mechanical lift to physically install the library in a rack enclosure To set up the rackmount model 1 Use the template that shipped with the library to mark the location of the mou...

Page 43: ...cept screws The rear brackets are not threaded and require cage clip nuts in the rack enclosure rear vertical rails Note Refer to the Compaq Rack Products Reference Guide for detailed cage nut installation instructions on 7000 9000 10000 racks Note Fully tighten the front rail screws Leave the rear rail screws finger tight to prevent binding when mounting the library a Fully extend the slide rails...

Page 44: ...hen the library is fully extended that a force of 20 of the rack enclosure s weight but not more than 57 pounds 26 kg applied in any direction other than upwards does not cause the rack enclosure to overbalance Caution The library is heavier toward the tape drive end rear 4 Using two people lift the library and visually align the inner and intermediate slide rails 5 Carefully insert the library s ...

Page 45: ...r rail screws Figure 14 Installing the library two drive model shown 9 Remove the tape to open the doors for installation 10 Remove and discard the pull tabs used to block the latch mechanism Note Do not close the doors You must have access to the two retaining screws to complete the installation If necessary see Chapter 4 Operation for information on how to manually open the library doors 11 With...

Page 46: ...Installation 46 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 15 Securing the library 1 Left Retaining Screw 2 Right Retaining Screw 2 1 2 1 ...

Page 47: ...ply The right hand AC receptacle is for the top power supply four drive models only 2 Toggle each power switch 2 on Note You can remove the appliqué from the GUI touch screen by catching one corner and carefully lifting it 3 Press anywhere on the graphical user interface GUI touch screen 3 to activate the display and turn the library on Note The SCSI terminator must always be connected to the libr...

Page 48: ...Installation 48 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 16 Applying power to the library four drive rackmounted library shown 3 2 1 ...

Page 49: ...s library See Appendix D Configuration Examples beginning on page 197 for a complete listing of potential configurations Supported SCSI Cables Note For optimum performance a maximum of one tape drive per SCSI bus is recommended for Ultrium 460 tape drives Each of the tape drives and the library controller constitute an independent SCSI target When any two or more devices are connected to the same ...

Page 50: ...Host System Figure 17 shows a typical SCSI cable configuration for a library with two tape drives installed using a dual host system Figure 17 MSL6030 MSL5030 MSL5026 library SCSI cable configuration two tape drives dual host system 1 SCSI Terminator 2 To Library Controller Board 3 To Host System 2 1 3 1 3 ...

Page 51: ...th four tape drives installed using a dual host system Figure 18 MSL6060 MSL5060 MSL5052 library SCSI cable configuration four tape drives dual host system Note Daisy chaining Ultrium 460 drives is not recommended due to degraded performance 1 SCSI Terminator 2 0 5 m jumper cables 3 RS 232 diagnostic cable for service only 4 To Host System 5 0 25 m or 0 5 m jumper cable 1 2 5 5 4 3 4 1 ...

Page 52: ...ies User Guide Caution The short 9 8 inch 0 25m jumper cables 5 are designed for this use only Stretching either one to reach the library controller board can damage the cable Use the longer 19 8 inch 0 5m cable 2 to connect the tape drive and the library controller board ...

Page 53: ...ation This chapter explains how to configure an HP StorageWorks MSL Series tape library for normal operation Sections in this chapter include Changing Default Configuration Settings page 54 Setting a SCSI ID page 55 Setting Up a Reserved Slot page 58 Configuring the Network Settings page 64 ...

Page 54: ...the procedures provided in the following sections If you are uncertain whether you need to change a setting contact your authorized service provider Configuration settings that might need to be changed include Setting a SCSI ID Setting Up a Reserved Slott Configuring the Network Settings Change configuration settings using the graphical user interface GUI touch screen For a complete description of...

Page 55: ...rary on and wait until the Power On Self Test POST concludes and the Status screen is displayed 2 Select the Menu option 3 If necessary enter the appropriate password See the section on Front Panel and Media Security Locks on page 71 for instructions on how to set passwords 4 Select SCSI in the Edit Options area to display the following screen Figure 19 SCSI option selection screen two drive model...

Page 56: ...Bus ID The resulting screen see Figure 20 displays the current Drive 0 Bus ID along with the new value that you request Figure 20 Drive 0 bus ID screen b Touch the block that contains the number 3 This places your request into the New data field c Touch the Save option to confirm your request A confirmation screen is displayed see Figure 21 Figure 21 SCSI ID confirmation screen ...

Page 57: ... Guide d Touch OK to confirm A new SCSI ID now appears in the Drive 0 Bus ID data field see Figure 22 Figure 22 Drive 0 bus ID data field screen two drive model shown 5 Repeat this procedure to set any remaining SCSI IDs 6 Touch the Back button repeatedly to return to the Main menu screen ...

Page 58: ...ible with some application software Reserved Slot Numbering Standard tape cartridge slots are numbered from the front of the magazine to the rear see Figure 23 through Figure 26 If you reserve one slot it becomes Cleaning Slot 0 in the last slot of the last magazine Additional reserved slots continue in this front to rear pattern Figure 23 Reserved slot locations SDLT DLT MSL5026 1 Cleaning Slot 2...

Page 59: ... Tape Libraries User Guide Figure 24 Reserved slot locations Ultrium MSL6030 MSL5030 1 Cleaning Slot 2 2 Cleaning Slot 1 3 Cleaning Slot 0 4 Mail Slot Left Magazine Only If Configured 4 2 3 1 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 ...

Page 60: ...ape Libraries User Guide Figure 25 Reserved slot locations lower module SDLT DLT MSL5052 1 Cleaning Slot 2 2 Cleaning Slot 1 3 Cleaning Slot 0 4 Mail Slot Left Magazine Only If Configured 36 25 26 27 28 29 30 31 32 33 34 35 49 38 39 40 41 42 43 44 45 46 47 48 37 4 1 2 3 ...

Page 61: ...n the Menu screen touch the Library option in the Edit Options area 2 On the Library options screen press the to scroll to the screen that contains the Total Reserved Slots option see Figure 27 1 Cleaning Slot 2 2 Cleaning Slot 1 3 Cleaning Slot 0 4 Mail Slot Left Magazine Only If Configured 4 2 3 1 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 ...

Page 62: ...slots screen 3 Press the associated box next to the Total Reserved Slots option A numeric keypad is displayed see Figure 28 Figure 28 Reserved slots numeric keypad screen 4 Enter the number of slots to reserve and then press Save to confirm your change On the resulting confirmation screen see Figure 29 press OK to save ...

Page 63: ...Total reserved slots confirmation screen 5 Press the Back button repeatedly to return to the Main menu screen Note Your choice takes effect the next time you boot the library Note Changes to this option may require reconfiguring the software application in order to accommodate the change in storage slots ...

Page 64: ... The library also supports user specified fixed addresses through the front panel To set a fixed address 1 On the Menu screen touch Network in the Edit Options area The IP Address Determination screen appears see Figure 30 Figure 30 IP address determination screen 2 Touch the IP Address Determination option see Figure 30 and then the User Specified IP Address option see Figure 31 Figure 31 User sp...

Page 65: ...es User Guide 3 Touch OK to confirm your selection 4 Touch each IP Address option and then use the keypad to enter each IP address see Figure 32 5 Save and confirm your selections Figure 32 Fixed IP address screen 6 Press the Back button repeatedly to return to the Main menu screen ...

Page 66: ...Library Configuration 66 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 67: ...4 Operation This chapter describes how to operate an HP StorageWorks MSL Series tape library Sections in this chapter include the following Front Panel page 68 Library Display Screens and Options page 73 Menu Selections page 82 Inserting and Removing Tape Cartridges page 99 ...

Page 68: ...azine doors have both an electrical release via the GUI touch screen and a manual release It is always recommended that you open the magazine doors using the GUI touch screen However if the GUI touch screen fails or if the magazines need to be accessed when power is off you can manually open the magazine doors by pushing a small metal pin or paper clip into the mechanical releases see Figure 34 1 ...

Page 69: ...ollow normal procedures can cause data loss and equipment damage Note The library may not perform a complete inventory each time a magazine is manually removed and then replaced using the emergency release Figure 34 Magazine door mechanical releases emergency access 1 Left hand Magazine Door Release 2 Library Status LED 3 Right hand Magazine Door Release 3 1 2 3 1 2 ...

Page 70: ...icators 1 GUI Touch Screen 2 Library Status LED Table 5 Library Status LED Indicator Description Solid green The library is operating correctly under normal conditions Flashing green The library is operating correctly however a change is being made on the GUI touch screen that interrupts the current library operation off line Solid amber The library is in a fault state as detailed by the error mes...

Page 71: ...e 36 User Level 1 allows access to the mail slot s User Level 2 allows magazine access mail slot access SCSI options diagnostics and lets you move media Service allows access to the administrative menu that lets you view edit library and SCSI options Note The library ships with a default service password of 5566 Figure 36 Password levels Each password is represented by four decimal digits that are...

Page 72: ... the Menu option also gives full access without validating to the Service operations Note To restore passwords if forgotten use Set User Defaults using the MSL Utility and diagnostic cable Note that any configuration that was previously set will be lost If necessary record all configuration settings before resetting the password Caution Do not use Set Factory Defaults or library damage may occur H...

Page 73: ...f easy to understand messages Graphics and text messages along with their functions are described in this section Initialization Screen When power is first applied to the library a series of Power On Self Test POST diagnostics are performed After the POST completes the following initialization screen appears during the library inventory and scalability configuration Figure 37 Initialization screen...

Page 74: ...y 45 seconds the following library Status screen appears Figure 38 Library status screen two drive model shown 1 Technical Support Information Option 2 LCD Contrast Controls reset on power up The library Status screen lets you select the following options Technical Support Information HP logo Mail Slot Access Magazine Access Move Media LCD Contrast Controls Power Status Online Offline Menu 1 2 ...

Page 75: ...s User Guide Technical Support Information Selecting this option via the HP logo displays HP specific technical support assistance information including the HP StorageWorks and the HP technical support websites see Figure 39 Figure 39 Technical support information screen ...

Page 76: ...ption provides access to a mail slot while the library remains powered up Note that a mail slot is reserved for the first tape cartridge slot in a left hand magazine and can be password protected or fully disabled If the mail slot is disabled this menu button is absent On four drive models solenoids restrict access to the selected mail slots Figure 40 Mail slot access screen four drive model shown...

Page 77: ... access to the left or right hand magazine doors separately or both magazine doors for tape cartridge placement or removal For four drive models this option provides access to the upper left lower left or right hand magazines separately or both magazine doors for tape cartridge placement or removal Note The Magazine Access option can be password protected Figure 41 Magazine access screen two drive...

Page 78: ...ge 131 for detailed removal information Caution To reduce the risk of drive damage use DLT SDLT and Ultrium cleaning cartridges only in their respective drive types Caution Remove media from all drives and slots prior to library transport Figure 42 Move media screen two drive model shown GUI Contrast Controls Select these options to increase or decrease the contrast of the GUI display see Figure 3...

Page 79: ... initiate a library power down operation After a successful power down a confirmation message appears see Figure 43 Note The library moves the shuttle assembly to the parked position before powering down This position is a prerequisite for any library transport Figure 43 Power down confirmation message screen ...

Page 80: ...tailed information about the cartridges in that magazine Touch a drive icon to view drive ID information cleaning information tape cartridge information and drive status Figure 44 Status screen four drive model shown Online Selecting this option places the library online or offline Note The library automatically comes online after a power up initialization You can use this option to place the libr...

Page 81: ...ide Menu Selecting this option lets you view configure and use the library Figure 45 The Menu option displays three distinct areas View System Data Utilities Edit Options For a complete description of these areas see the section on Menu Selections on page 82 Figure 45 Menu screen ...

Page 82: ...rea The View System Data area lets you select the following screens Library Options SCSI Options Network Options Library Info Cartridge Map Library Options Selecting this option lets you view the library settings These settings are defined from the Library option in the Edit Options area see Figure 46 on page 83 Note You can move to the next subsequent Library Options screen by selecting the butto...

Page 83: ... replacing a tape drive if you do not explicitly power up the tape drive from the GUI touch screen The default is Enabled Unload Mode Lets you determine whether a SCSI MOVE MEDIUM command is interpreted as Implicit or Explicit If Implicit the library unloads a tape drive before attempting to move a cartridge from that tape drive If Explicit the host must issue a SCSI UNLOAD command to a tape drive...

Page 84: ...returns the cartridge to the magazine and then loads the next cartridge in magazine numerical order This operation continues until all cartridges have been loaded or until an empty slot is encountered Two options are available Normal same as Library Mode above and Recirculate Instead of stopping after the cartridge in the last slot for the drive has been unloaded by the host Recirculate mode conti...

Page 85: ...ze option this option strips unwanted trailing characters left alignment or leading characters right alignment The default is Left Align Barcode Label Check Digit Lets you specify whether to enable or disable the verification of a check digit character in the bar code label The default is Disabled Barcode Reader Lets you enable or disable the bar code reader retries option The default is Retries E...

Page 86: ...Bus ID Lets you set the SCSI addresses of drive 1 The designators Drive 1 inner tape drive through Drive n refer to the second through nth drives counting from right to left starting with the master unit in a scaled Library system Default is 2 Drive 2 Bus ID four drive models only Lets you set the SCSI addresses of drive 2 The designators Drive 2 lower outer tape drive through Drive n refer to the...

Page 87: ...ts all unit attention conditions in sequence if set to Report One the unit reports only the highest priority condition The default is Report All Init Element Status Lets you specify the library s response to the SCSI INITIALIZE ELEMENT STATUS command The possible settings are No Inventory Force Inventory and Force Label Scan The default is Force Inventory Test Unit Ready Reporting Lets you specify...

Page 88: ... Lets you specify the response of the library s robotics to the SCSI INQUIRY command in the Product Identification field The default is MSL5000 Series or MSL6000 Series depending on the model Vendor Identification VID Lets you specify the response of the library s robotics to the SCSI INQUIRY command in the Vendor Identification field The default is HP Post Recovered Errors Lets you specify whethe...

Page 89: ...tions with a Recovered Error sense key and an ASC ASCQ of 5D 00 Generate No Sense Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D 00 Report on Unsolicited Request Sense Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D 00 only in response to an unsolicited REQUEST SENSE command Abort Move Status Lets you specify the SCSI response while ab...

Page 90: ...ic information on connecting the library to your network Figure 48 Default view network options screen Note The IP Address IP Mask IP Gateway and DNS Server become available after selecting User Specified IP Address from the Network screen under Edit Options Data Transfer Speed Lets you set the robot or library SCSI data transfer rate to Synchronous 10 MB sec Synchronous 5 MB sec or Asynchronous O...

Page 91: ...urs Figure 49 View library info screen Cartridge Map Selecting this option provides you with a layout of the slots and cartridges that are currently being used in the library Bar code labels are displayed if enabled and in use Table 8 View Network Options Option Description IP Address Determination Lets you obtain an IP address from a DHCP server or set a user specified IP address IP Address Lets ...

Page 92: ...Operation 92 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 50 Cartridge map screen two drive model shown ...

Page 93: ...wing screens Library SCSI Network Passwords Library Selecting this option lets you define the Library options used to configure the library for your specific needs see Figure 51 Table 6 on page page 83 lists and describes the available options Note You can move to the subsequent Library screen by selecting the Figure 51 Edit library options screen ...

Page 94: ...Selecting this option lets you define the SCSI options used to configure the library for your specific needs see Figure 52 Table 7 on page page 86 lists and describes the available options Note You can move to the subsequent SCSI screen by selecting the Figure 52 Edit SCSI options screen ...

Page 95: ...Figure 53 Table 8 on page page 91 lists and describes the available options Figure 53 Edit network options screen Passwords Selecting this option lets you define the Password options used to configure the library for your specific needs see Figure 54 For information on library security features and password levels see Front Panel and Media Security Locks on page 71 Figure 54 Edit passwords options...

Page 96: ...es area lets you select the following screens Maintenance Diagnostics Factory Security Level Maintenance Selecting this option lets you perform system maintenance on the library see Figure 55 Figure 55 Maintenance screen The Maintenance menu options are described in Chapter 6 Maintenance beginning on page 121 ...

Page 97: ...endent on the specified user level The Diagnostics menu options are described in Chapter 7 Troubleshooting beginning on page 137 Figure 56 Diagnostics screen four drive model shown Note The Vertical Calibration button is only available on four drive models Factory The Factory menu options are intended for use by factory personnel only Caution Unauthorized use of the Factory option could render the...

Page 98: ...es User Guide Security Level Selecting this option lets you select passwords for a security level see Figure 57 Note The library ships with a default Service password of 5566 Note Setting a value 0000 for a given level disables that level Figure 57 Security level screen ...

Page 99: ...pe cartridges to the library than its rated slot capacity Caution Ultrium and SDLT DLT tape drives require special cleaning cartridges and data cartridges formatted specifically for the drive technology To avoid damage to your tape drive it is critical to use appropriate cleaning cartridges and properly formatted data cartridges Contact an HP authorized dealer or sales representative for current c...

Page 100: ...Operation 100 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 58 Removing tape cartridge magazines 1 Left hand Magazine s 2 Right hand Magazine s 1 2 1 2 2 1 ...

Page 101: ...red tape cartridge slot 2 is the one closest to the front of the upper left magazine Figure 59 Inserting a tape cartridge left hand magazine DLT shown Insert tape cartridges so that the bar code labels are facing outward see Figure 59 Note Handle and store tape cartridges in a clean dust free environment Refer to the documentation provided with your tape cartridges for additional information 1 Tap...

Page 102: ...il Slot Access option from the library Status screen This option lets you open a left hand magazine door for mail slot access After opening a left hand magazine door pivot the mail slot forward to insert a tape cartridge see Figure 60 Note Mail slots must be enabled firmware default using the Mail Slot Mode option from the Edit Library Options menu See Table 6 for more information Note Disabling a...

Page 103: ... speeding up inventory time Make it a practice to use bar code labels on your tape cartridges Your host software may need to keep track of the following information and the associated bar code Date of format or initialization Tape s media pool Data residing on the tape Age of the backup Errors encountered while using the tape to determine if the tape is faulty Ultrium Labels Ultrium tape cartridge...

Page 104: ...ure 61 Attaching a bar code label to an Ultrium tape cartridge To ensure successful operation of your tape library place the bar code label entirely within the recessed area ensuring that no part of the label is outside of it seeFigure 62 Figure 62 Proper Ultrium bar code label placement ...

Page 105: ...ace of the cartridge next to the write protect switch see Figure 63 shows Use this slot for inserting the bar code label by sliding it into the slot Caution Do not apply labels onto the top bottom sides or back of the cartridge as this may cause damage to the tape drive or interfere with reliable operation Figure 63 Attaching a bar code label to an SDLT DLT tape cartridge ...

Page 106: ...es meet HP s quality standards always purchase them from an approved supplier and never print bar code labels yourself For more information refer to the order form provided with the library as well as the Bar Code Label Requirements Compatibility and Usage white paper available from http www hp com support Table 9 Media Label Identifiers Cartridge Type Density Label Identifier DLT 40 80 GB Either ...

Page 107: ...te Management Interface Many of the same operations performed from the front panel can also be performed remotely using the Remote Management Interface Sections in this chapter include Overview page 108 Accessing the Remote Management Interface page 109 Using Menu Buttons page 112 ...

Page 108: ...nce and presents a control panel for making adjustments and viewing details down to the cartridge level To use the Remote Management Interface you must have the following available A 10 BaseT Ethernet Network An available IP address either Internet or local A host computer with COM port initial setup and alternative maintenance procedures only A computer with a Web browser installed that has acces...

Page 109: ...erated locally 1 Type the IP address in the Location field of your Web browser and press Enter The browser connects to the Remote Management Interface and displays a login prompt Figure 64 Remote Management Interface login screen 2 Enter your level 1 or level 2 password in the appropriate field and click Login Note The default level 1 password is 1 The default level 2 password is 2 The level 1 pas...

Page 110: ...Remote Management Interface 110 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 65 Remote Management Interface main screen ...

Page 111: ...Remote Management Interface 111 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 3 Click on the library to access the Status screen see Figure 66 Figure 66 Status screen ...

Page 112: ...l information You can configure two browser settings from this screen Auto refresh off 1 min 2 min 5 min This setting ensures that the status of your library displayed on the browser remains current Inventory Display Logical Physical This setting enables you to display your library either logically drives and slots are grouped separately or physically drives and slots are grouped by library module...

Page 113: ...ftware faults may occur This button allows you to move a selected cartridge to a target drive or cartridge slot Figure 67 Move media screen 1 Specify the source slot and destination 2 Click Execute the Move A screen appears warning you that selecting Confirm causes the library to go offline during the move media operation After the move media operation completes a completion message appears ...

Page 114: ...5000 and MSL6000 Series Tape Libraries User Guide Setup Click Setup for button and browser controls that let you set library SCSI and drive configuration options also available on the Menu Edit Options area of the tape library GUI Figure 68 Setup screen ...

Page 115: ... Management Interface 115 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Library Configuration Click Library Config to set basic library parameters Figure 69 Library configuration screen ...

Page 116: ...e Management Interface 116 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide SCSI Configuration Click SCSI Config to SCSI mode and Tape Alert parameters Figure 70 SCSI configuration screen ...

Page 117: ...te Management Interface 117 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Drive Configuration Click Drive Config to set the SCSI IDs of the drives Figure 71 Drive configuration screen ...

Page 118: ...Functions The Functions pages present button and browser controls of selectable files Figure 72 Functions screen Scroll down for additional dialogue boxes corresponding to the following functions Drive cleaning operation Timed or Free running library diagnostic Library flash operation Reset the Library ...

Page 119: ...History Click History to list files that you can display or download Scroll down for additional menus Figure 73 History screen When you select a file a Save As window appears letting you select a network destination for the download When you select Display Trace the log will display through the browser ...

Page 120: ...Remote Management Interface 120 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 121: ...ser Guide 6 Maintenance This chapter includes procedures for Using the Library Maintenance Menu page 122 Maintaining Tape Cartridges page 123 Running a Cleaning Cartridge page 127 Replacing a Cleaning Cartridge in a Reserved Slot page 131 Updating Firmware page 133 ...

Page 122: ...ior to its removal Drive Format Formats a tape once the density and compression settings have been selected Park Drives Parks all drives prior to transporting the library Set User Defaults Restores the library to its firmware default settings Force Reconfiguration Forces library to reconfigure based on current or new SCSI elements Reboot Library Reboots the library Flash Drive From Tape Downloads ...

Page 123: ...been dropped damaged or used with a failed drive To determine if the tapes have been damaged Gently shake the tape cartridge to verify that no internal parts are rattling indicating that they may be loose Look at the tape cartridge to check for any obvious cracks or other physical damage Look for broken or missing parts Caution Always discard damaged tape cartridges If a defective tape cartridge i...

Page 124: ...ectly the drive can fail to engage or drop the leader If used a dropped leader cartridge can damage the drive Also check for these faulty leaders see Figure 75 on page 125 Swallowed leaders the leader is completely wound around into the cartridge leaving no loop for the buckling link to catch Torn leader loops the loop is torn creating an opening and the buckling link fails to grab the loop failin...

Page 125: ...P StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 74 DLT leader in correct position hub and door lock tab Figure 75 Faulty DLT leaders 1 3 2 Swallowed Leader Torn Leader Loop Creased Leader Loop ...

Page 126: ...Maintenance 126 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide Figure 76 SDLT buckle leaders Good Worn Do Not Use ...

Page 127: ...or the drive technology To avoid damage to your tape drive it is critical to use appropriate cleaning cartridges and properly formatted data cartridges Contact an HP authorized dealer or sales representative for current compatibility and availability Note Backup application software must be compatible with the library autoclean feature to avoid robot command conflicts Note HP does not support prev...

Page 128: ...rtridge can be installed and run from one of three locations The Mail Slot This location has the advantage of not needing to remove a magazine to use a data cartridge slot or to reserve a cleaning cartridge slot A Tape Cartridge Slot This location requires removing a magazine to insert a cleaning cartridge in a tape cartridge slot and then removing it after cleaning The Cleaning Slot This location...

Page 129: ...the default entry is not the slot with the cleaning cartridge press Slot in the Source Element Type box to sequence through the available cartridge slots You can also use the Decimal Keypad to enter the slot number directly 4 Select Cleaning If the default entry is not the tape drive to be cleaned press Drive in the Destination Element Type box to sequence through the available tape drive choices ...

Page 130: ...ox to sequence through the available tape drive choices You can also use the Decimal Keypad to enter the tape drive number directly 5 When the destination entry is correct select Execute Clean 6 When the cleaning cycle completes the library returns the cleaning cartridge back to the cleaning cartridge slot Cln g Slot 0 To remove the cleaning cartridge select Magazine Access from the library Status...

Page 131: ... library 3 Remove the expired cleaning cartridge from the last tape cartridge slot Mark it as EXPIRED and properly dispose of it 4 Place a new cleaning cartridge in the last tape cartridge slot of a right magazine 5 Replace the appropriate right magazine Replacing a Cleaning Cartridge in a Mail Slot 1 Select the Move Media menu option from the library Status screen 2 Select Source and then press C...

Page 132: ...s Tape Libraries User Guide 9 Select Source and then press Mail Slot in the Source Element Type box 10 Select Destination and then press Cleaning Slot in the Destination Element Type box 11 Select Execute Move to put the new cleaning cartridge in a mail slot ...

Page 133: ...c cable Checking the Firmware Revision Before downloading new firmware check your current firmware revisions and compare them to the latest available revisions at http www hp com support or through L TT You can check your current firmware revisions from the GUI touch screen Select Menu View System Data Library Info Using the Remote Management Interface To update the firmware using the Remote Manag...

Page 134: ... on the library at the IP Address upload 5 Click Start the Flash The library firmware automatically updates 6 The library will reboot Verify that the firmware level has been updated successfully by selecting the Library Info button from the View System Data area of the GUI to view the Firmware Revision Using HP StorageWorks Library Tape Tools HP StorageWorks Library Tape Tools may already be insta...

Page 135: ...LUtil exe was installed 3 Connect the library diagnostic port to the PC using the supplied cable assembly 4 Start the MSLUtil exe 5 Click Connect select the PC serial port that the cable assembly is connected to and then click OK 6 Click Download Browse Navigate to the directory with the firmware image bin 7 Click OK The library firmware automatically updates Note If the flash process does not com...

Page 136: ...Maintenance 136 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 137: ...y and resolve the problems that can cause an HP StorageWorks MSL Series tape library to malfunction Sections in this chapter include Identifying Platform Problems page 138 Performing Error Recovery page 139 Troubleshooting General Problems page 169 Using Diagnostic Support Tools page 175 Running Library Diagnostic Tests page 176 ...

Page 138: ... to your authorized service provider or in some cases to determine a recovery procedure The library depends on several other components to operate correctly Errors that seem to be caused by the library often are a result of issues on the host the network cabling or with the application software When troubleshooting the library begin ruling out these components Your application software may need to...

Page 139: ...Troubleshooting flow chart ERROR FAULT MALFUNCTION TROUBLESHOOTING AND ERROR RECOVERY Determine Suspected Error Type PLATFORM No FSC displayed Normal front panel operation Cycle the power to the library Retry Check configuration Check software configuration GENERAL DRIVE LIBRARY FSC and ERP displayed on GUI touch screen Follow the ERP on GUI touch screen Identify the FSC Follow the suggested ERP C...

Page 140: ... detect a bar code reader Turn off power to the library and inspect connectors and cables 0901 OS Catastrophic Error Press the Enter button to reboot 0902 OS Task Exit Error TCP IP data error Cycle power to the library or reboot using the GUI touch screen Wait 30 seconds to power up again Check the ethernet connections on the router for the master to slave s communication 0A01 Invalid Ethernet MAC...

Page 141: ...e SCSI cable connections to make sure they are secured Make sure the library controller board has SCSI termination 1004 SCSI Gross Error The SCSI controller detected a gross error condition Invalid SCSI bus phase or DMA error Turn off power to the library and inspect connectors and cables Ensure SCSI options are set correctly Check the SCSI cable connections to make sure they are secured Make sure...

Page 142: ...oor s are closed Press the Enter button to clear the message 200C Cart Inaccessible For a DLT drive failed to operate drive handle in unloaded state For an SDLT drive indicates the tape is not in the unloaded state For an Ultrium drive indicates the tape is not ejected Cartridge in drive is not accessible from changer Invalid user initiated operation Select parameters correctly and try again Ensur...

Page 143: ...ing error Unexpected event SMX send or receive error Cycle power to the library or reboot using the GUI touch screen Wait 30 seconds to power back on Upgrade firmware if a newer revision exists 2030 Drive Timeout Error Cannot communicate with DLT drive Check if the drive shows good status through the drive status window Cycle power to the library or reboot using the GUI touch screen Wait 20 second...

Page 144: ...power up again Make sure door s are closed 2091 Open Left Door Fault Door open sensor time out detected when open door Press the Enter button to clear the message Cycle power to the library or reboot using the GUI touch screen Wait 30 seconds to power up again Make sure door s are closed 2092 Open Right Door Fault Door open sensor time out detected when open door Press the Enter button to clear th...

Page 145: ...network configuration options are set correctly Cycle power to the library or reboot using the GUI touch screen Wait 30 seconds to power up again 20b0 Unknown Exchange For The Async message Unexpected exchange detected when process messages Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen Wait 30 seconds to power up again 20c0 Drive In Error Control ...

Page 146: ...ch a cartridge from a bin Press the Enter button to reboot Ensure cartridges are fully inserted in the magazine s Ensure that there are no obstructions inside the library all cartridges are in magazines Run the cartridge cycle diagnostic to verify Check the tape cartridge used in the last operation for damage 3013 Drive Fetch Failure Loader failed to fetch a cartridge from a drive Press the Enter ...

Page 147: ...le okay DLT drive operation Press the Enter button to reboot Ensure the drive shows good status through the drive status window Deactivate the drive using the GUI control panel maintenance menu Reseat the drive Load unload a cartridge to the drive to verify Check the tape cartridge used in the last operation for damage Run the cartridge cycle diagnostic to verify 3017 Drive In Flux Timeout Time ou...

Page 148: ...r button to reboot Ensure the drive shows good status through the drive status window Deactivate the drive using the GUI control panel maintenance menu Reseat the drive Load unload a cartridge to the drive to verify Check the tape cartridge used int he last operation for damage Run the cartridge cycle diagnostic to verify 301A Drive Close Door Failed Failed close DLT drive door Press the Enter but...

Page 149: ...rive shows good status through the drive status window Deactivate the drive using the GUI control panel maintenance menu Reseat the drive Load unload a cartridge to the drive to verify Check the tape cartridge used in the last operation for damage Run the cartridge cycle diagnostic to verify 301D Drive Get Status 3 Fail Press the Enter button to clear the message Contact support 3020 Undefined Con...

Page 150: ... number scanned from the bar code label could not be saved to non volatile memory Press the Enter button to clear the message Contact support 3040 Motor Firmware Error The loader task detected an unexpected status and could not recover Press the Enter button to reboot Turn off power to the library and inspect connectors and cables 3041 Loader Received Invalid Command The loader task received an un...

Page 151: ...nter button to clear the message Invalid user initiated operation Set parameters correctly and try again 3057 Invalid Magazine Type Unsupported magazine type detected Upgrade firmware if a newer revision exists Press the Enter button to clear the message Invalid user initiated operation Set parameters correctly and try again 3058 Magazine Type Change Not Handled Unsupported magazine type detected ...

Page 152: ... used in the last operation for damage 305F Invalid bin number Invalid bin number detected in diag Press the Enter button to clear the message Invalid user initiated operation Set parameters correctly and try again 3060 Zone Sequence Error Robot did not find sensor on power up Cycle power to the library or reboot using the GUI touch screen Wait 30 seconds to power up again 3074 Drive 0 Eject Faile...

Page 153: ...to reboot Ensure the drive shows good status through the drive status window Deactivate the drive using the GUI control panel maintenance menu Reseat drive Load unload a cartridge to the drive to verify Check the tape cartridge used in the last operation for damage Run the cartridge cycle diagnostic to verify 3077 Drive 3 Eject Fail Eject command time out Press the Enter button to reboot Ensure th...

Page 154: ...he Enter button to reboot Ensure the drive shows good status through the drive status window Deactivate the drive using the GUI control panel maintenance menu Reseat drive Load unload a cartridge to the drive to verify Check the tape cartridge used in the last operation for damage Run the cartridge cycle diagnostic to verify 307A Diag get drive 2 status failed Failed to get drive status communicat...

Page 155: ...r initiated operation Set parameters correctly and try again 3083 Drive Stow Failed Media Remains in Drive The DLT drive detected an SDLT cartridge and the cartridge has been returned to its origin Press the Enter button to clear the message Invalid user initiated operation Set parameters correctly and try again Ensure cartridges are in magazines Attempt drive unload to empty DLT magazine slot 308...

Page 156: ...structions inside the library all cartridges are in magazines Ensure cartridges are fully inserted in the magazine s 3103 Picker Jammed 3 The picker jammed during a bin stow operation Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen Ensure that there are no obstructions inside the library all cartridges are in magazines Ensure cartridges are fully in...

Page 157: ...library all cartridges are in magazines Ensure cartridges are fully inserted in the magazine s 3107 Picker Jammed 7 The picker jammed during a pass through fetch operation Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen Ensure that there are no all cartridges are in magazines Ensure cartridges are fully inserted in the magazine s Check pass through ...

Page 158: ...t there are no obstructions inside the library all cartridges are in magazines Ensure cartridges are fully inserted in the magazine s 3111 Picker Retries Exceeded 1 Picker retries exceeded during a pass through fetch operation Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen Check pass through alignment 3113 Picker Retries Exceeded 3 Picker retries e...

Page 159: ...library or reboot using the GUI touch screen 3400 Pass through Elevator Jammed Pass through shuttle could not reach target location Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen Ensure that there are no obstructions inside the library all cartridges are in magazines Check pass through alignment 3500 Vertical Elevator Jammed Vertical elevator could...

Page 160: ...e Press the Enter button to clear the message Make sure tape in reserved slot is a cleaning cartridge Invalid user initiated operation Set parameters correctly and try again 5035 Drive Timeout Error Cleaning operation failed because the drive timed out Press the Enter button to clear the message Invalid user initiated operation Set parameters correctly and try again Ensure the drive shows good sta...

Page 161: ...ry or reboot using the GUI touch screen 7004 Loader response not matched to a known command Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen 7005 Drive response not matched to a known command Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen 7006 Flash response not matched to a known command Press the En...

Page 162: ... reboot Cycle power to the library or reboot using the GUI touch screen 700E Deactivating a drive that is not attached The control task indicates that a request to deactivate a drive failed because the drive is not attached Press the Enter button clear the message Cycle power to the library or reboot using the GUI touch screen Ensure the drive shows good status through the drive status window Rese...

Page 163: ...through the drive status window 7015 Loader command execution failed The loader task indicates that a command has failed to complete successfully Press the Enter button clear the message Cycle power to the library or reboot using the GUI touch screen 7016 Sequential command execution failed The sequential task indicates that a command has failed to complete successfully Press the Enter button clea...

Page 164: ...o convert Attempted to send a command to a drive in a remote module but the module number is out of range Press the Enter button clear the message Cycle power to the library or reboot using the GUI touch screen 701E Unknown drive type Attempted to show detailed drive status of a drive whose type is unknown Press the Enter button clear the message Cycle power to the library or reboot using the GUI ...

Page 165: ...sing the GUI touch screen Ensure the drive shows good status through the drive status window 7024 Unexpected state after SCSI init cmd After successfully completing a SCSIInitCommand the current state of the save operation was unknown Press the Enter button clear the message Cycle power to the library or reboot using the GUI touch screen Ensure the drive shows good status through the drive status ...

Page 166: ...a magazine in the master module Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen Check pass through alignment Ensure that there are no obstructions inside the library all cartridges are in magazines Check the tape cartridge used in the last operation for damage 9003 Master pass thru opto failed The master module opto sensor was not detected during th...

Page 167: ...emory Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen A007 Put of a NULL comm Press the Enter button to reboot Cycle power to the library or reboot using the GUI touch screen A008 Msg contains no comm A message obtained from the pool did not contain a Comm block Press the Enter button to reboot Cycle power to the library or reboot using the GUI touc...

Page 168: ...ks Library and Tape Tools see page 175 F005 Flash exit error Internal flash task error Press the Enter button to clear the message F006 Incompatible image The uploaded firmware image is not compatible with the library hardware and is possibly an older firmware version Press the Enter button to clear the message Make sure the firmware file is complete and correct If having difficulty uploading firm...

Page 169: ...ices are connected to the SCSI bus or Fibre Channel bus Cycling power when the SCSI bus or Fibre Channel bus is active can cause data loss or hang the host system Table 12 Troubleshooting General Problems Problem Solution Power Library will not power on Check all power cord connections Make sure that each power switch is on Press anywhere on the GUI touch screen to activate the display and turn on...

Page 170: ...agazine or loading tapes Verify that tapes are inserted correctly in the magazine Ensure that you are using the correct tape type for your drive technology Contact your authorized service provider A tape is stuck in a drive Cycle power to the library or reboot using the GUI touch screen and retry unloading the tape from the library GUI touch screen the Remote Management Interface or the host appli...

Page 171: ...rcular wear patterns around the hub The DLT drive hub may not be engaging the tape hub properly Discard the tape and contact your authorized service provider A new Ultrium data cartridge that is write enabled is rejected by the drive LTO Cartridge Memory has failed or is damaged Replace the data cartridge A new Ultrium data cartridge that is write protected is rejected in multiple known good drive...

Page 172: ...ive since damaged tapes can damage drives Cannot load the cleaning cartridge Ensure you are using an approved cleaning cartridge for your drive type Verify that the reserved cleaning slot is set up correctly and that the cartridge is in the correct slot The slot numbering may be affected when manually loading a magazine changing the number of mail slots or using the default numbering scheme which ...

Page 173: ... configured Check that the application software is compatible with the library and that it has all necessary patches and updates Check that the device is properly installed and configured using HP StorageWorks Library Tape Tools available from http www hp com support tapetools Power cycle the library and power down the host Wait until the library completes its power cycle before powering up the ho...

Page 174: ...ver and file system have the processing power and memory needed to stream the tape drive Ensure that other applications are not taking up bandwidth from the backup server or target workstations Ensure the server has a fast enough file system i e RAID Ensure that the drive is clean Try a new tape A marginal tape can cause performance problems due to bad spots on the tape requiring retries Ensure th...

Page 175: ...n devices designed for simple troubleshooting and verifying installations Multiple options for retrieving and updating both the latest firmware for library and drives and the most current version of L TT Comprehensive reports to assist authorized service providers in troubleshooting Frequent firmware image updates are released on the Internet For optimal performance HP recommends that you update y...

Page 176: ...begin the test and the Stop button end to end the test Drive Cycle Cycles cartridges continuously and randomly in bins mail slots and drives displaying a count of the type of cycle on the control panel Press the Start button to begin the test and the Stop button end to end the test Barcode Cycle Scans all bar codes continuously listing those read and the number of times a full library scan has bee...

Page 177: ...Calibrate Allows resetting of calibration values when the screen brightness is not uniform Tachometer Diagnostic This is a factory only diagnostic used to measure tachometer motor function limits Friction Diagnostic This is a factory only diagnostic used to measure friction in the motors for acceptable limits Table 13 Library Diagnostic Tests Continued Test Description ...

Page 178: ...Troubleshooting 178 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 179: ...Notices This appendix includes the following information Federal Communications Commission Notice page 180 Canadian Notice Avis Canadien page 182 European Union Notice page 182 BSMI Class A Notice page 183 Japanese Notice page 183 Laser Device page 183 Laser Regulation Labels page 185 ...

Page 180: ...have an FCC logo or FCC ID on the label Once the class of the device is determined refer to the following corresponding statement Class A Equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ...

Page 181: ...e to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Declaration of Conformity for products marked with the FCC logo United States only This device compl...

Page 182: ...respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union Notice Products bearing the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conform...

Page 183: ...r device comply with safety standards including International Electrotechnical Commission IEC 825 With specific regard to the laser the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product The product does not emit hazardous light the beam is totally enclosed during all modes of customer operation and maintenance ...

Page 184: ...ices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Compliance with International Regulations All HP systems equipped with laser devices comply with appropriate safety standards...

Page 185: ...Label The laser light caution label is near the laser see Figure 80 Figure 80 Laser light caution label Exposure Caution Label The exposure caution label is on the laser see Figure 81 Figure 81 Exposure caution label LASERLIGHT CAUTION 670NM LASERDIODE 1 0 MILLI WATT MAX CLASS II LASER PRODUCT LASERSTRAHLUNG NICHT IN DEN LIGHTSTRAHL BLICKEN SICHTBARE LASERSTRAHLUNG LASERKLASSE 2 DO NOT STARE INTO ...

Page 186: ...Regulatory Compliance Notices 186 HP StorageWorks ESL9000 Series Tape Library User Guide ...

Page 187: ...Libraries User Guide B Specifications This appendix lists the following specifications met by HP StorageWorks MSL Series tape libraries Power page 188 Mechanical page 189 Environmental All Models page 190 Acoustics page 192 Safety and Regulatory page 193 ...

Page 188: ...MSL6030 MSL5030 MSL5026 Specification MSL6060 MSL5060 MSL5052 Specification Voltage 100 to 240 VAC 10 100 to 240 VAC 10 Current 3 0 to 6 0 A 3 0 to 6 0 A Line frequency operating range 50 to 60 Hz 50 to 60 Hz Power consumption 180 W 2 tape drives 300 W 4 tape drives Maximum peak power consumption 200 W 2 tape drives 360 W 4 tape drives ...

Page 189: ...s 80 cm 31 5 inches 80 cm Weight 63 pounds 28 6 kg estimated with 2 tape drives installed 136 pounds 61 8 kg estimated with 4 tape drives installed Table 17 Rackmount Model Mechanical Specifications Description MSL6030 MSL5030 MSL5026 Specification MSL6060 MSL5060 MSL5052 Specification Height 8 75 inches 22 2 cm nominal 5U 17 5 inches 44 4 cm nominal 10U Width 17 inches 43 2 cm 17 inches 43 2 cm D...

Page 190: ...eet 305 m to 3050 m Table 19 Packed or Unpacked Environmental Specifications Description Specification Dry bulb temperature 40 F to 140 F 40 C to 60 C Temperature gradient 36 F 20 C hr across the range Temperature shock 27 F 15 C over 2 minutes Wet bulb temperature 86 F 30 C Relative humidity noncondensing 10 to 95 Humidity gradient 10 hr Altitude 1000 feet to 15 000 feet 305 m to 4600 m Table 20 ...

Page 191: ...MSL6000 Series Tape Libraries User Guide Relative humidity noncondensing 5 to 95 Humidity gradient 10 hr Altitude 1000 feet to 40 000 feet 305 m to 12 200 m Table 20 Transit Short Term Environmental Specifications Continued Description Specification ...

Page 192: ... 10 dBa Table 21 Acoustic Noise Declared per ISO 9296 and ISO 7779 Sound Power Level LW Ad B Sound Pressure Level Lp Am dBA bystander position Product Idle Operate Idle Operate MSL6030 MSL5030 MSL5026 MSL6060 MSL5060 MSL5052 6 4 7 0 48 48 Table 22 Schallemissionswerte Werteangaben nach ISO 9296 und ISO 7779 DIN 27779 Schalleistungspegel LW Ad B Schalldruckpege Lp Am dBA bediener position Gerät Lee...

Page 193: ...ications Description Specification UL Listed Mark UL 1950 standard for safety of information technology equipment TUV GS Mark Germany EN60950 IEC950 standard for safety of information technology equipment third edition CE Marking European Union Low Voltage Directive 72 23 EEC European Union CUL Mark Canadian UL CAN CSA 22 2 No 950 standard for safety of information technology equipment Regulatory ...

Page 194: ...Specifications 194 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 195: ... sensitive devices This type of damage can reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their c...

Page 196: ...esistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested ...

Page 197: ...amples This appendix illustrates potential SCSI cabling configurations Note For a more comprehensive set of SCSI cabling configurations go to http www hp com support Note For step by step instructions on how to install and configure the library see Cabling for SCSI Configurations on page 198 ...

Page 198: ...more devices are connected to the same SCSI bus each separate SCSI device must be assigned a unique SCSI ID SCSI IDs are set at the factory Use the GUI touch screen to change any of the factory defaults To connect a library to a host the host must have at least one Wide LVD controller and the appropriate driver software Note The Single Ended SCSI interface has a lower performance than LVD SCSI and...

Page 199: ...rks MSL5000 and MSL6000 Series Tape Libraries User Guide Configuration Examples Figure 82 MSL6030 MSL5030 MSL5026 2 hosts 2 drives 1 SCSI Terminator 2 0 5 m cable 3 Host cable Bus 1 to host system 4 Host cable Bus 0 to host system 1 2 4 3 1 ...

Page 200: ... Tape Libraries User Guide Figure 83 Single MSL6060 MSL5060 MSL5052 4 hosts 4 drives 1 SCSI Terminator 2 0 5 m cable 3 Host cable Bus 1 to host system 4 Host cable Bus 3 to host system 5 Host cable Bus 2 to host system 6 Host cable Bus 0 to host system 1 1 1 1 2 3 4 5 6 ...

Page 201: ...ser Guide Figure 84 Single MSL6030 MSL5030 MSL5026 1 host 2 drives Note The configuration shown in Figure 84 is not recommended for Ultrium 460 tape drives due to performance downgrade 1 SCSI Terminator 2 0 5 m cable 3 0 25 m cable or 0 5 m cable 4 Host cable Bus 0 to host system 1 3 4 2 ...

Page 202: ...85 MSL6060 MSL5060 MSL5052 2 hosts 4 drives Note The configuration shown in Figure 85 is not recommended for Ultrium 460 tape drives due to performance downgrade 1 SCSI Terminator 2 0 5 m cable 3 0 25 m cable or 0 5 m cable 4 Host cable Bus 0 to host system 5 Host cable Bus 1 to host system 1 2 3 1 3 5 4 ...

Page 203: ...ables connectivity between MSL Series tape libraries and Fibre Channel based Storage Area Networks SANs This allows the libraries to be attached to a Switched Fabric This appendix includes the following sections Host Prerequisites page 204 Connectors and Indicators page 205 Configuration page 207 Resetting the Fibre Channel Card page 209 ...

Page 204: ...s Host that acts as an initiator using the Fibre Channel controller to communicate with Fibre Channel SCSI target devices Backup application software with robust error recovery Fibre Channel is an open system similar to LAN Consequently Fibre Channel is subject to data flow interruptions from power cycling connections disconnections and ESD charges Note For a complete list of prerequisites and sup...

Page 205: ...he library controller board serial cable The serial pinouts are different for each board requiring different cables Power Indicator The Fibre Channel card has one power LED 1 LED definitions Green power has been applied Yellow POST is in process or processor problems present 1 Power LED 2 Serial RJ 11 connector 3 Ethernet RJ 45 connector 4 Fibre Channel activity LED 5 Fibre Channel link LED 6 FC L...

Page 206: ...re the Fibre Channel card Ethernet Port The Fibre Channel card has one Ethernet port 3 LED definitions Activity there is port activity Link a valid Ethernet link exists Fibre Channel Port The Fibre Channel card has one Fibre Channel port 6 LED definitions Green ACT Fibre Channel port activity 4 Green LINK a valid Fibre Channel link exists 5 SCSI VHDCI Connectors The Fibre Channel card has two SCSI...

Page 207: ...f ANSI To purchase approved American National Standards and Technical Reports contact ANSI at 212 642 4900 Default Ethernet Settings The basic factory default values are IP address http 1 1 1 1 Subnet mask 255 255 255 0 Gateway address 0 0 0 0 User name root Password password HP recommends that you change these values from the defaults All settings within the configuration are pre set with default...

Page 208: ...e 87 MSL6030 MSL5030 MSL5026 standalone Figure 88 MSL6060 MSL5060 MSL5052 standalone 1 0 5 m cable 2 Terminator 1 0 5 m cable 2 Terminator Fibre Channel LVD SE SCSl 0 1 Ethernet Serial Pwr Link Act 1 2 2 Fibre Channel LVD SE SCSl 0 1 Ethernet Serial Pwr Link Act 1 2 2 Fibre Channel LVD SE SCSl 0 1 Ethernet Serial Pwr Link Act 2 1 ...

Page 209: ...Series Tape Libraries User Guide Resetting the Fibre Channel Card The Fibre Channel card can be reset by using a paper clip or other sturdy tool to push the reset switch shown in Figure 89 Figure 89 Reset switch Fibre Channel LVD SE SCSl 0 1 Ethernet Serial Pwr Link Act ...

Page 210: ...Optional Fibre Channel Card 210 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...

Page 211: ...idge automatic 128 cleaning slot 129 mail slot 128 mail slot replacing 131 manual 128 replacing 131 reserved slot 131 right magazine replacing 131 running 127 clip nuts 44 controller wide LVD SE 49 conventions document 14 equipment symbols 15 text symbols 14 D data speed transfer 90 device capability page length 87 diagnostics 97 library and tape tools 134 library tests 176 DNS server 91 document ...

Page 212: ...aching a bar code 104 attaching a bar code label to an SDLT DLT tape cartridge 105 cable configuration 50 51 card cage 33 controller board 32 front panel 35 68 indicators 70 installing the library 45 installing the rails 44 left magazine mail slot 102 left tape magazine 101 magazines 27 mechanical releases 69 power supply 29 PTM mounting location 37 removing magazines 100 reserved slot locations 5...

Page 213: ... offline 83 online 80 options edit 93 network 90 95 passwords 95 SCSI 85 94 P Pass Through Mechanism PTM 30 password levels 71 option 95 PCI slots 33 post recovered errors 88 power supply 28 47 power switch 47 product identification 88 PTM and robotics 36 R rack stability warning 16 rackmount model 42 regulatory 179 related documentation 14 reserved slots 83 locations 58 59 60 61 numbering 58 sett...

Page 214: ...ner 44 intermediate 44 specifications acoustics 190 192 environmental 190 mechanical 189 power 188 safety 193 status screen 74 80 storage element base address 87 symbols in text 14 symbols on equipment 15 T tabletop model converting to rackmount 41 setting up 40 tape alert mode 89 tape cartridges inserting and removing 99 mixed media 21 requirements 103 tape drives 22 location 21 LTO Ultrium 22 mi...

Page 215: ...x HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 215 W warning defined 15 laser safety 184 PTM 36 rack enclosure 44 45 rack stability 16 symbols on equipment 15 websites HP storage 17 ...

Page 216: ...Index 216 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide ...