HP Stream 11 Pro, Maintenance And Service Manual

Page 1: ...HP Stream 11 Pro Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...s and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2014 Document Part Number 799334 001 Product notice This guide describes features that are common to most models...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ce tag information 12 Computer major components 13 Display assembly subcomponents 15 Miscellaneous parts 16 4 Removal and replacement preliminary requirements 17 Tools required 17 Service considerations 17 Plastic parts 17 Cables and connectors 17 Drive handling 18 Grounding guidelines 19 Electrostatic discharge damage 19 Packaging and transporting guidelines 20 Workstation guidelines 20 5 Removal...

Page 6: ... device 47 7 Specifications 48 8 Backing up restoring and recovering 49 Creating recovery media and backups 49 Creating HP Recovery media 49 Restore and recovery 50 Recovering using HP Recovery Manager 50 What you need to know 50 Using the HP Recovery partition select models only 51 Using HP Recovery media to recover 51 Changing the computer boot order 51 9 Statement of memory volatility 52 Nonvol...

Page 7: ...Index 61 vii ...

Page 8: ...viii ...

Page 9: ...ray load SATA external USB optical drive Audio and video HP TrueVision HD slim webcam 1280 720 by 30 frames per second fixed no tilt with activity LED Dual digital microphone with appropriate echo cancellation noise suppression software Two speakers DTS Studio Sound audio Wireless Integrated wireless local area network WLAN options by way of wireless module Two built in WLAN antennas Support for t...

Page 10: ...kpad gestures Power requirements Support for a 3 cell 37 WHr 3 25 AHr battery Support for a 65 W or 45 W AC adapter with a 1 0 m power cord Security Trusted platform module TPM version 2 0 Discrete TPM Security cable lock Operating system Preinstalled Windows 8 1 Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description ...

Page 11: ...m and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer To find out information about system hardware components and the system BIOS version number press fn esc Locating software To find out what software is installed on your computer From the Start screen click the down arrow in the lower left corner of the screen Fi...

Page 12: ... switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible on the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory S...

Page 13: ... button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of a...

Page 14: ...th the esc key or on select models the spacebar 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard off or on 6 Chapter 2 External component identification ...

Page 15: ...omputer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on Lights 7 ...

Page 16: ...e pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 External component identification ...

Page 17: ...onnected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using battery power 4 SIM card slot select models only A slot for a SIM card 5 Memory card reader Reads optional memory cards that store manage share and access information To insert a card Hold the card label side up with the connectors facing the slot insert the card into the slo...

Page 18: ...on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headpho...

Page 19: ...Bottom Item Component Description 1 Speakers 2 Produce sound Bottom 11 ...

Page 20: ...r hp com select your country or region and then follow the on screen instructions Locating the service tag information The product name 1 serial number 2 product number 3 warranty information 4 and model number 5 are located on the bottom of the computer This information may be needed when travelling internationally or contacting support 12 Chapter 3 Illustrated parts catalog ...

Page 21: ...The display assembly is spared at the subcomponent level only For display assembly spare part information see Display assembly subcomponents on page 15 2 TouchPad includes cable and double sided adhesive 800746 001 3 Keyboard top cover includes cable Computer major components 13 ...

Page 22: ...8 001 4 Power button board includes cable and double sided adhesive 792895 001 5 Heat sink includes replacement thermal material 792910 001 6 Battery 3 cell 37 WHr 3 25 AHr Li ion includes cable 787521 005 7 WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 784638 005 Realtek RTL8723BE 802 11b g n 1 1 Wi Fi Bluetooth 4 0 Combo Adapter 753077 005 8 Connecto...

Page 23: ...Speakers includes left and right speakers and cables 792913 001 12 Base enclosure 800055 001 Rubber Kit not illustrated includes 2 display bezel screw covers 4 rubber feet and 2 rubber screw covers 800747 001 Display assembly subcomponents Display assembly subcomponents 15 ...

Page 24: ...rts Component Spare part number 45 W HP Smart AC adapter non PFC RC 4 5 mm 741727 001 HP HDMI to VGA adapter 701943 001 HP RJ45 to USB adapter dongle 539614 001 HP USB external DVD RW Drive 747080 001 Power cord 3 pin 1 0 meter black For use in Denmark 755530 081 For use in Europe 755530 021 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in North America 755530 001 For use in Swi...

Page 25: ...ssembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damag...

Page 26: ...e connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products that have magneti...

Page 27: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 28: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 29: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 30: ...lgaria 800058 261 For use in the Netherlands 800058 B31 For use in Canada 800058 DB1 For use in Portugal 800058 131 For use in the Czech Republic and Slovakia 800058 FL1 For use in Russia 800058 251 For use in Denmark Finland and Norway 800058 DH1 For use in Saudi Arabia 800058 171 For use in France 800058 051 For use in Slovenia 800058 BA1 For use in Germany 800058 041 For use in Spain 800058 071...

Page 31: ...page 28 TouchPad see TouchPad on page 27 Power button board see Power button board on page 29 Remove the keyboard top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two rear rubber feet 1 4 Remove the two rubber screw covers 2 NOTE The rubber feet and screw covers are included in the Rubber Kit spare part number 800747 001 Component replacement pr...

Page 32: ...uchPad cable battery cable and keyboard cable are accessible 10 Disconnect the battery cable 3 from the system board 11 Release the zero insertion force ZIF connector 4 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board 12 Release the ZIF connector 5 to which the power button board cable is attached and then disconnect the power button board cable ...

Page 33: ...surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations on the system board 1 and the heat sink 2 Component replacement procedures 25 ...

Page 34: ...Reverse this procedure to install the keyboard top cover 26 Chapter 5 Removal and replacement procedures ...

Page 35: ...vices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 22 Remove the TouchPad 1 Turn the keyboard top cover upside down with the front toward you 2 Detach the TouchPad cable 1 from the keyboard top cover The TouchPad cable is attached to the keyboard top cover with double sided adhesive 3 Remove the two Phillips PM1 9 2 0 broad head screws 2 that secure the TouchPad...

Page 36: ... the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 22 Remove the heat sink 1 Turn the keyboard top cover upside down with the front toward you 2 Following the 1 2 3 4 sequence etched into the heat sink remove the four Phillips PM1 9 2 4 screws 1 that secure the heat sink to ...

Page 37: ...nal devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 22 Remove the power button board 1 Turn the keyboard top cover upside down with the front toward you 2 Detach the power button board cable 1 from the keyboard top cover The power button board cable is attached to the keyboard top cover with double sided adhesive 3 Release the shielding 2 that covers the po...

Page 38: ...t it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 22 Remove the battery 1 Remove the four Phillips PM1 9 3 3 screws 1 that secure the battery to the base enclosure 2 Remove the battery 2 Reverse this procedur...

Page 39: ...ut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see...

Page 40: ...e NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve should be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 32 Chapter 5 Removal and replacement procedures ...

Page 41: ...he computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 22 Remove the connector board 1 Release the ZIF connector 1 to which the connector board cable is attached and then disconnect the connector board cable from the system board 2 Remove the two Philllips PM1 9 3 3 screws 2 that ...

Page 42: ... from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 22 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the retention clips 2 and routing channel built into the base enclosure 3 Release the power connector from the retention moldi...

Page 43: ... are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 22 5 Remove the WLAN module see WLAN module on page 31 Remove the s...

Page 44: ...ips PM1 9 3 3 screws 2 that secure the system board to the base enclosure 7 Lift the left side of the system board 3 until it rests at an angle 8 Remove the system board 4 by sliding it up and to the left at an angle Reverse this procedure to install the system board 36 Chapter 5 Removal and replacement procedures ...

Page 45: ...r by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 22 and then remove the following components a Battery see Battery on page 30 b WLAN see WLAN module on page 31 c System board see System board on page 35 Remove the speakers 1 Release the speaker cables from the retention clips 1 and ro...

Page 46: ...ay panel cable from the system board 2 Disconnect the wireless antenna cables 2 from the WLAN module terminals NOTE The 1 white WLAN antenna cable connects to the WLAN module Main terminal The 2 black WLAN antenna cable connects to the WLAN module Aux terminal 3 Release the wireless antenna cables from the retention clips 3 built into the base enclosure 4 Remove the four Phillips PM2 4 4 7 screws ...

Page 47: ...s of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure d Remove the display bezel 4 The display bezel is available using spare part number 800057 001 7 If it is necessary to replace the webcam microphone module Component replacement procedures 39 ...

Page 48: ...The webcam microphone module is available using spare part number 795114 001 8 If it is necessary to replace the display panel a Remove the display bezel b Remove the four Phillips PM1 9 3 3 screws 1 that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to...

Page 49: ...re d Release the adhesive strip 1 that secures the display panel cable connector to the display panel e Disconnect the display panel cable 2 from the display panel f Remove the display panel 3 The display panel is available using spare part number 792896 001 9 If it is necessary to replace the display panel cable Component replacement procedures 41 ...

Page 50: ...display panel cable 2 The display panel cable is available using spare part number 792892 001 and includes the webcam microphone module cable 10 If it is necessary to replace the display hinges a Remove the display bezel b Remove the display panel c Remove the following screws that secure the display hinges to the display enclosure 1 Four Phillips PM2 4 3 6 broad head screws 2 Two Phillips PM1 9 3...

Page 51: ...it is necessary to replace the WLAN antenna a Remove the display bezel b Remove the display panel c Remove the display hinges d Detach the WLAN antenna transceivers 1 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided adhesive Component replacement procedures 43 ...

Page 52: ... into the top edge and right side of the display enclosure f Remove the WLAN antenna The WLAN antenna is available using spare part number 792882 001 Reverse this procedure to reassemble and install the display assembly 44 Chapter 5 Removal and replacement procedures ...

Page 53: ...t BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the sy...

Page 54: ...n to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your com...

Page 55: ...est you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access ...

Page 56: ...uter operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standar...

Page 57: ...ecovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools car...

Page 58: ...can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory The HP Recovery partition select models only allows System Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this c...

Page 59: ... your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 51 3 Follow the on screen instruc...

Page 60: ...tile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select ...

Page 61: ...the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk Sanitize...

Page 62: ...write data to this memory and is available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 bytes per memory module 128 bytes programmabl e not customer accessible No Yes Stores memory module information DIMM SPD is programmed by the memory vendor Data cannot be written to this memory when ...

Page 63: ...etooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash requires an upgrade 802 11 WLAN EEPROM 4 Kbit to 8 Kbit No Yes Stores configuration and calibration data 802 11 WLAN ...

Page 64: ...S the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system information and advanced firmware management and recovery software c Follow the on screen instructions The UEFI BIOS resides on a flash memory chip A utility is required to write to...

Page 65: ...to create the Secure Boot Keys but make the selection to clear or delete all Secure Boot Keys Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state without user inte...

Page 66: ...st be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 67: ...wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupl...

Page 68: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 60 Chapter 11 Recycling ...

Page 69: ... part number 16 39 display bezel screw cover removal 38 spare part number 38 display components 4 display enclosure spare part number 16 Display Hinge Kit spare part number 16 43 display panel product description 1 removal 40 spare part number 16 41 display panel cable removal 41 spare part number 16 42 drives precautions 18 preventing damage 18 DVD RW Drive spare part number 16 E electrostatic di...

Page 70: ...hics 1 memory 1 microphone 1 operating system 2 optical drive 1 ports 1 power requirements 1 2 processors 1 product name 1 security 2 serviceability 2 storage 1 video 1 wireless 1 product name 1 R recovery discs 51 HP Recovery Manager 50 media 51 options 50 starting 51 system 50 USB flash drive 51 using HP Recovery media 49 recovery media creating 49 creating using HP Recovery Manager 49 removal r...

Page 71: ...le History 50 restoring files 50 system restore point 49 Windows key 6 wireless antenna location 4 removal 43 spare part numbers 16 44 wireless product description 1 WLAN antenna location 4 removal 43 spare part number 16 44 WLAN module removal 31 spare part numbers 14 31 workstation guidelines 20 Index 63 ...