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Troubleshooting 

5-2

 

HP Uninterruptible Power System T2200 XR Models User Guide 

Troubleshooting After Startup 

If problems occur after starting the UPS, refer to Table 5-2 for possible causes and suggested 
actions.  
 

Table 5-2:  Troubleshooting After Startup 

Symptom 

Possible Cause 

Suggested Action 

An audible alarm 
sounds. 

An alarm condition exists. 

Identify the red LED associated 
with this alarm condition. Check this 
troubleshooting guide to determine 
the cause of the alarm. 

The Utility LED (

) and 

On Battery LED (

) are 

flashing red. 

The utility voltage is too high. 

The utility voltage is higher than the 
UPS operating range. The UPS 
switches to battery power. If this 
happens repeatedly, update the 
configuration. 

 

 

Contact a qualified electrician to 
verify that the utility power is 
suitable for the UPS. 

The Utility LED (

) and 

On Battery LED (

) are 

flashing red. 

The utility voltage is too low. 

The utility voltage is lower than the 
UPS operating range. The UPS 
switches to battery power. If this 
happens repeatedly, update the 
configuration. 

 

 

Contact a qualified electrician to 
verify that the utility power is 
suitable for the UPS. 

The Utility LED (

) and 

On Battery LED (

) are 

flashing red. 

The utility frequency is out of 
tolerance. 

Contact a qualified electrician to 
verify that the utility power is 
suitable for the UPS. 

The Utility LED (

) is 

flashing red. 

The utility input voltage is 
outside the +20% to -30% 
nominal range. 

If this happens repeatedly, check 
the input voltage and reconfigure 
the UPS. 

 

 

Contact a qualified electrician to 
verify that the utility power is 
suitable for the UPS. 

The Utility LED (

) is 

flashing green and the 
UPS is in Standby mode. 

The utility power is within the 
acceptable range and the output 
is off. 

Press the On button. 

The UPS frequently 
switches between utility 
and battery power. 

There are variations in utility 
power. 

The utility voltage is frequently 
outside the UPS operating range. 
Update the configuration. 

 

 

Contact a qualified electrician to 
verify that the utility power is 
suitable for the UPS. 

continued 

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Summary of Contents for T2200 XR

Page 1: ...l service in house repair center WE BUY USED EQUIPMENT Sell your excess underutilized and idle used equipment We also offer credit for buy backs and trade ins www artisantg com WeBuyEquipment REMOTE INSPECTION Remotely inspect equipment before purchasing with our interactive website at www instraview com LOOKING FOR MORE INFORMATION Visit us on the web at www artisantg com for more information on ...

Page 2: ...HP Uninterruptible Power System T2200 XR Models User Guide August 2002 Second Edition Part Number 215503 002 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Page 3: ...ange without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty HP Uninterruptible Power System T2200 XR Models User Guide August 2002 Second Edition Part Number 215503 002 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www arti...

Page 4: ...vercurrent Protection 1 2 UPS T2200 XR Models 1 2 Front Panel 1 3 Rear Panels 1 4 Power Management Software 1 8 UPS Hardware Options 1 8 Warranties 1 9 25 000 Computer Load Protection Guarantee 1 9 Pre Failure Battery Warranty 1 9 Chapter 2 Operation Front Panel Controls and LED Indicators 2 1 Modes of Operation 2 2 Charging the Batteries 2 3 Placing the UPS in Operate Mode 2 3 Returning to Standb...

Page 5: ... Battery Warranty 4 7 Chapter 5 Troubleshooting Troubleshooting During Startup 5 1 Troubleshooting After Startup 5 2 Repairing the UPS 5 3 Appendix A Regulatory Compliance Notices Regulatory Compliance Identification Numbers A 1 Federal Communications Commission Notice A 1 Class A Equipment A 1 Class B Equipment A 2 Declaration of Conformity for Products Marked with the FCC Logo United States Only...

Page 6: ...de v Appendix C Specifications Physical Specifications C 1 Input Specifications C 2 Output Specifications C 3 Battery Specifications C 4 Environmental Specifications C 5 Index Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Page 7: ...tentially hazardous conditions WARNING This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard The potential for injury exists if warnings are not observed Consult your documentation for specific details This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To re...

Page 8: ...anner presents additional information to emphasize or supplement important points of the main text Related Documents For additional information on the topics covered in this guide refer to the following documents HP Uninterruptible Power System T2200 XR Models Installation Instructions HP UPS T1500 XR T2200 XR Models Extended Runtime Module Installation Instructions HP UPS XR Products Power Cord a...

Page 9: ...er if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level Power management software type and version HP Website For information on this product as well as the latest drivers firmware updates and service packs go to www hp com Authorized Reseller For the name of y...

Page 10: ...egment control Load power protection up to 1920 VA 1600 W T2200 XR NA model or 2080 VA 1600 W T2200 XR H NA T2200 XR JPN and T2200 XR H INT L models Support for UPS power management software Support for HP hardware option cards extending the power management capabilities of the UPS Support for HP Extended Runtime Modules ERMs options that extend the available runtime of the UPS Ease of use and con...

Page 11: ...ted on the UPS rear panel UPS T2200 XR Models The UPS models include the following Table 1 1 UPS T2200 XR Models UPS Model Kit Part Number Unit Part Number Series Number Comments T2200 XR NA 204451 001 204452 001 EO3019 Domestic low voltage tower with non detachable NEMA 5 20 plug T2200 XR JPN 204451 291 204452 191 EO3019j Japanese low voltage tower with non detachable NEMA L5 30 plug T2200 XR H N...

Page 12: ...3 1 2 Figure 1 1 Front panel configuration 1 LED display 2 Control buttons 3 Battery compartment For detailed information on using the control buttons and LED indicators refer to the section Front Panel Controls and LED Indicators in Chapter 2 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Page 13: ...el of T2200 XR NA 1 Communications port option slot 2 Network Transient Protector IN jack 3 Network Transient Protector OUT jack 4 Load segment 2 three NEMA 5 15 receptacles 5 Load segment 1 three NEMA 5 15 receptacles 6 Load segment 3 two NEMA 5 20 receptacles 7 ERM connector 8 Power cord with NEMA 5 20 plug Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg c...

Page 14: ...nsient Protector IN jack 3 Network Transient Protector OUT jack 4 Circuit protectors 5 Load segment 2 three NEMA 5 15 receptacles 6 Load segment 1 three NEMA 5 15 receptacles 7 Load segment 3 two NEMA 5 20 receptacles 8 Circuit protector 9 ERM connector 10 Power cord with NEMA L5 30 plug Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Page 15: ... 5 Load segment 2 three IEC 320 C13 receptacles 6 Load segment 1 three IEC 320 C13 receptacles 7 Input power receptacle IEC 320 C14 for country specific plug attachment 8 Circuit protector 9 ERM connector WARNING Risk of personal injury from electric shock This model is not suitable for installation where the total earth ground conductor leakage current for all connected devices exceeds 3 5 mA Art...

Page 16: ...eceptacles 5 Load segment 2 three IEC 320 C13 receptacles 6 Load segment 1 three IEC 320 C13 receptacles 7 Input power receptacle IEC 320 C14 for country specific plug attachment 8 ERM connector WARNING Risk of personal injury from electric shock This model is not suitable for installation where the total earth ground conductor leakage current for all connected devices exceeds 3 5 mA Artisan Techn...

Page 17: ...ays restart by load segment after a power outage to sequence the startup of system components Customizes alert generation with modifiable popup dialog boxes command execution and email and broadcast messages Monitors the status of the UPS and performs UPS diagnostics Displays power logs for analysis For more information refer to the power management CD provided with the UPS For the most up to date...

Page 18: ...lies only if The UPS is plugged into a suitably grounded and wired outlet using no extension cords adapters other ground wires or other electrical connections The UPS installation complies with all applicable electrical and safety codes specified by the National Electrical Code NEC The UPS is used under normal operating conditions Users must comply with all instructions and labels The UPS is not d...

Page 19: ...ators The front panel controls and LED indicators provide an easy to use interface for UPS configuration and monitoring 1 3 2 4 5 10 6 7 8 9 11 12 13 14 15 Figure 2 1 Front panel controls and LED indicators Item Description Meaning Function 1 Overload LED Red UPS load exceeds maximum power available 2 76 to 100 load Green UPS load approximately 76 to 100 of maximum power 3 51 to 75 load Green UPS ...

Page 20: ...ery is bad or low 9 On Battery Red UPS is running on battery power 10 General Alarm Red UPS detects a general alarm Perform a self test 11 Configure Mode On LED Green UPS is in Configure mode seen when front bezel removed 12 Configure button Places the UPS in Configure mode seen when front bezel removed 13 Test Alarm Reset button Resets alarms or initiates self tests 14 Standby button Places the U...

Page 21: ...n Operate mode if either of the following conditions apply The UPS is powered up and in Standby mode the Utility LED is flashing green The UPS is powered down and no utility power is available Press and hold the On button 2 until the Utility LED 1 turns solid green indicating that power is available at the UPS output receptacles The UPS acknowledges compliance with a short beep IMPORTANT If the UP...

Page 22: ...s The Utility LED 1 flashes and power to the loads ceases 1 2 Figure 2 3 Placing the UPS in Standby mode IMPORTANT While in Standby mode the UPS maintains the charge on the batteries but no power is available at the output receptacles The UPS remains in Standby mode until an alternate mode is selected or until utility power is removed Artisan Technology Group Quality Instrumentation Guaranteed 888...

Page 23: ...ed If the UPS detects a problem the appropriate LED illuminates and an audible alarm may sound WARNING To reduce the risk of electric shock from Earth ground conductor leakage current use the self test procedure to check the UPS batteries rather than unplugging the UPS For the meaning of individual LEDs refer to Front Panel Controls and LED Indicators in this chapter For information on what to do ...

Page 24: ... that caused the alarm still exists For information on what to do if the UPS detects an alarm condition refer to Chapter 5 Troubleshooting If a utility power failure caused the alarm the Utility LED or the General Alarm LED illuminates red the alarm silences after utility power is restored Shutting Down the System To shut down the system 1 Shut down all load devices 2 Press the Standby button to t...

Page 25: ...functions on the unit such as maintaining the battery and troubleshooting alarms Placing the UPS in Configure Mode The UPS can enter Configure mode while in Operate or Standby mode To place the UPS in Configure mode 1 Remove the front bezel by snapping the bezel off 1 1 Figure 3 1 Removing the UPS front bezel Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg c...

Page 26: ...e defined in Table 3 1 Available voltage settings per model are listed in Table 3 2 Table 3 1 Configuration Parameters Parameter LED Parameter Name Explanation when illuminated General Alarm 100 200 208 Nom Nominal utility voltage level is selected to 100 208 VAC On Battery 110 220 Nom Nominal utility voltage level is selected to 110 220 VAC Bad Battery Low Battery 120 230 Nom Nominal utility volt...

Page 27: ...ry Low Battery 240 Site Wiring Fault Indicator Changing Configuration Parameters Refer to Figure 3 3 when changing configuration parameters 1 3 2 4 5 Figure 3 3 Changing configuration parameters To change configuration parameters 1 Place the UPS in Configure mode by pressing the Configure button 5 until the Configure Mode On LED 4 illuminates solid green When you release the Configure button the c...

Page 28: ...etting voltage configuration parameters selecting an On value for any one parameter automatically sets the other three possibilities to Off 3 To toggle the Site Wiring Fault option from active to inactive press the On button 1 to advance to the Site Wiring Fault LED then press the Standby button 2 4 To accept the configuration settings and exit Configure mode press the Test Alarm Reset button 3 NO...

Page 29: ...echarge batteries after removal from the UPS Do not disassemble crush or puncture the batteries Do not short the external contacts of the batteries Do not immerse the batteries in water Do not expose to temperatures higher than 60 C 140 F WARNING To reduce the risk of personal injury from hazardous energy take the following precautions Remove watches rings or other metal objects Use tools with ins...

Page 30: ...ries should last three to six years For more information on initiating a self test refer to the section Initiating a Self Test in Chapter 2 Obtaining New Batteries New batteries may be required within 30 to 60 days when the Bad Battery Low Battery LED illuminates red Obtain spare batteries for the UPS when this occurs HP supplies spare battery packs for this UPS The UPS spare battery kit part numb...

Page 31: ... the event of a utility power failure Preparing the UPS Batteries can be replaced without powering down the UPS if the UPS is not supplying battery power to devices utility is present indicating that the UPS is supplying utility power To replace batteries with the UPS powered down 1 Shut down all load devices 2 Press the Standby button to take the UPS out of Operate mode 3 Disconnect the UPS from ...

Page 32: ...ottom 1 The LED control button pedestal remains attached to the UPS 2 Gain access to the metal battery bracket by swinging the LED control button pedestal to the right 2 2 1 Figure 4 2 Removing the front bezel and LED control button pedestal 3 Remove the metal battery bracket and set it to the side Figure 4 3 Removing the metal battery bracket Artisan Technology Group Quality Instrumentation Guara...

Page 33: ... to Disposing of Used Batteries in this chapter WARNING If the UPS is not powered down immediately replace the battery pack Do not allow terminal connections to contact conductive materials Do not touch or bring tools in close proximity to terminals Installing a New Battery Pack To install a new battery pack reverse the steps in the section Removing the Battery Pack in this chapter IMPORTANT Check...

Page 34: ...hours Disposing of Used Batteries The spare battery kit includes the instructions and packaging required to return used batteries to the appropriate location for disposal Do not dispose of used batteries with general office or household waste Return the used pack for proper disposal to either HP authorized HP Partners or their agents A recycling center that meets all local environmental standards ...

Page 35: ...Failure Battery Warranty This warranty is beneficial in at least two significant ways Reduced total cost of ownership Reduced downtime A Pre Failure Battery warning is given 30 days before a battery failure The warning is indicated in one or both of the following ways An LED showing the battery is low Notification from HP power management software This warning provides ample time to order a spare ...

Page 36: ...ite Wiring Fault LED is red The utility power receptacle is ungrounded or there is no ground wire in the UPS power cord Contact a qualified electrician to correct the condition The Bad Battery Low Battery LED is flashing red The battery voltage is low because the UPS has been out of service for a long period Allow the UPS to charge the batteries for 24 hours Initiate a self test If the Bad Battery...

Page 37: ...hes to battery power If this happens repeatedly update the configuration Contact a qualified electrician to verify that the utility power is suitable for the UPS The Utility LED and On Battery LED are flashing red The utility frequency is out of tolerance Contact a qualified electrician to verify that the utility power is suitable for the UPS The Utility LED is flashing red The utility input volta...

Page 38: ...then initiate a self test If the Bad Battery Low Battery LED is red replace batteries The Shutdown Delay configuration is inappropriate Update the Shutdown Delay from 5 seconds to 3 minutes Use HP power management software to specify a suitable delay The Bad Battery Low Battery LED is flashing red A potential battery failure is detected Allow the batteries to charge for 24 hours then initiate self...

Page 39: ...vironment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The rating label on the device shows the classification A or B of the equipment Class B d...

Page 40: ... which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for Products Marked with the FCC Logo United States Only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference receive...

Page 41: ... Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the...

Page 42: ...y Compliance Notices A 4 HP Uninterruptible Power System T2200 XR Models User Guide Japanese Notice China Taiwan Notice Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Page 43: ...aled lead acid battery pack There is risk of fire and burns if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Batteries battery pac...

Page 44: ...component or assembly Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wea...

Page 45: ...ry descriptions battery runtime estimates and environmental requirements when operating the UPS Physical Specifications Table C 1 Physical Specifications Feature Metric U S Dimensions Width 206 mm 8 1 in Height 241 mm 9 5 in Depth 483 mm 19 0 in Weight 32 kg 70 lb With UPS front bezel installed Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Page 46: ...y 3 220 on battery Before connecting devices verify that the UPS will not overload by checking that the rating of the devices does not exceed the capacity of the UPS Evenly distribute connected devices throughout all load segments Do not exceed the rating of individual receptacles Connect devices according to shutdown preference After checking that the UPS will not overload connect the power cords...

Page 47: ...nt Output Receptacles T2200 XR NA 1920 1600 1 3 x 5 15R 2 3 x 5 15R 3 2 x 5 20R T2200 XR JPN 2200 1600 1 3 x 5 15R 2 3 x 5 15R 3 2 x 5 20R T2200 XR H NA 2200 1600 1 3 x IEC 320 C13 2 3 x IEC 320 C13 3 3 x IEC 320 C13 T2200 XR H INT L 2080 1600 1 3 x IEC 320 C13 2 3 x IEC 320 C13 3 3 x IEC 320 C13 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Page 48: ...acturers Association Battery power 5 of nominal output voltage rating Feature Specification Other Features On line efficiency 95 nominal input voltage Voltage wave shape Sine wave equivalent to input online Surge suppression High energy 6500 A peak Noise filtering MOVs and line filter for normal and common mode use 0 to 10 at low battery Battery Specifications Table C 5 Battery Specifications Feat...

Page 49: ... C to 55 o C 5 o F to 131 o F Operating humidity 20 to 80 relative humidity non condensing Non operating humidity 5 to 95 relative humidity non condensing 38 7 o C 101 7 o F maximum wet bulb temperature with no cosmetic damage Operating altitude Up to 2 000 meters 6 562 feet above sea level Non operating altitude Up to 9 144 meters 30 000 feet above sea level Audible noise Less than 46 dBA Artisan...

Page 50: ...boot straps using B 1 bracket battery 4 4 buttons defined 2 2 illustrated 2 1 C cables battery connection 4 5 FCC compliance statement A 3 power 1 2 CE Marking A 3 charging batteries 2 3 4 1 circuit protectors 1 2 Comm Port See communications port communications port 1 1 computer host 1 1 configuration parameters 3 2 configuration procedures 3 3 Configure button 2 2 Configure mode defined 2 2 ente...

Page 51: ... 2 1 troubleshooting 5 1 load level LEDs 2 1 load protection warranty 1 9 M managing UPSs 1 8 models UPS 1 2 modes of operation 2 2 N Network Transient Protector 1 2 noise specifications C 5 nominal utility voltage 3 3 nominal voltage configuring 3 2 NTP See Network Transient Protector O obtaining new batteries 4 2 On Battery LED 2 2 On button 2 2 Operate mode defined 2 2 entering 2 3 options hard...

Page 52: ...specifications battery C 4 environmental C 5 input C 2 output C 3 physical C 1 Standby button 2 2 Standby mode defined 2 2 entering 2 4 static safe containers B 1 storing batteries 4 6 surge protection 1 2 system preventing electrostatic damage to B 1 T technical support ix telephone numbers ix temperature specifications C 5 Test Alarm Reset button 2 2 testing batteries 4 6 tools conductive field ...

Page 53: ...l service in house repair center WE BUY USED EQUIPMENT Sell your excess underutilized and idle used equipment We also offer credit for buy backs and trade ins www artisantg com WeBuyEquipment REMOTE INSPECTION Remotely inspect equipment before purchasing with our interactive website at www instraview com LOOKING FOR MORE INFORMATION Visit us on the web at www artisantg com for more information on ...

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