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Chapter 5
Diagnostics
•
Booting the server from the diagnostics diskette
•
No access to operating system error logs, since the OS is not operating at the same time as the diagnostic
tools
•
Limited ability to test only a single component at a time
•
Inability to indicate problems with wrongly configured servers or the network
HP Toptools
HP Instant Toptools for Servers is an online-reactive troubleshooting tool that displays the System Event Log
(SEL) and gathers configuration information from the system. It also serves as the diagnostic engine for
troubleshooting network servers through HP Instant Support.
Toptools provides vital information for the fastest troubleshooting and proactive management of your HP
Servers. Processors, memory, storage, and NICs are a few examples of the components managed by Toptools.
Toptools is included with every HP Server and should be installed to help your service provider troubleshoot
your HP Server. Toptools is located on the
HP Toptools CD-ROM
.
For sites with a single-server installation, you may not need the power of the web-based HP Toptools. Instead,
HP Toptools Auto Alert
and
HP Instant Toptools
, included on the
HP Server Navigator CD-ROM
can provide
all the tools you need to manage your small business environment. HP Instant Toptools provides the same
information as HP Toptools but is run directly at the server. HP Instant Toptools is automatically installed on
your server when using the
HP Server Navigator CD
to install your Network Operating System. HP Toptools
Auto Alert may be installed either from the
HP Toptools CD-ROM
or the
HP Server Navigator CD-ROM
.
•
See the
HP Server Management Reference Guide
for detailed installation instructions.
•
You can also download the Toptools software and documentation from the Toptools Web Site at:
http://www.hp.com
Some of the features of Toptools include:
•
Notification of problems with key hardware components, including memory, disk drives, SCSI controllers,
and NICs
•
Unified event log to review a complete history of server activity in one place
•
Predictive disk problem warning backed by HP's pre-failure warranty replacement
•
Disk capacity threshold alert and usage tracking
•
View of critical server inventory information, such as the BIOS version, driver and firmware versions, PCI
slot contents, and serial and parallel ports
•
Easy linkage with leading management platforms, including HP OpenView Network Node Manager and
computer Associates' Unicenter TNG and Tivoli products
•
HP Toptools AutoAlert provides proactive warning of problems and advice on quick resolution through a
friendly “traffic light” user interface
•
Support for DMI 2.0, which provides the same Desktop Management Interface inventory information for
servers as for desktop PCs
