Problem
Cause
Solution
The CAT5 10/100/1000 cable
is disconnected.
Connect the CAT5 10/100/1000 cable between the cable
modem and the workstations’s RJ-45 connector. (If the
connection is good, the “PC” LED on the front of the cable/
DSL modem will be on.)
IP address is not configured
properly.
Contact the ISP for the correct IP address.
Cookies are corrupted.
1.
Select
Start>Control Panel
.
2.
Double-click
Internet Options
.
3.
On the General tab, select the
Delete Cookies
button.
Cannot automatically launch
Internet programs.
You must log on to the ISP
before some programs will
start.
Log on to the ISP and launch the desired program.
Internet takes too long to download
websites.
Modem is not set up properly.
1.
Select
Start>Control Panel.
2.
Double-click
System
, and then select the
Hardware
tab.
3.
In the Device Manager area, select the
Device
Manager
button.
4.
Double-click
Ports
(COM & LPT).
5.
Right-click the COM port that your modem uses, and
then select
Properties
.
6.
Under Device status, verify that the modem is working
properly.
7.
Under Device usage, verify that the modem is
enabled.
8.
If there are further problems, select the
Troubleshoot
button and follow the onscreen
instructions.
Troubleshooting checklist
Before running any of the diagnostic utilities, use the following checklist to find possible solutions for
workstation or software problems.
●
Is the workstation and monitor connected to a working electrical outlet?
●
Is the workstation powered on?
●
Is the green power light illuminated?
●
Is the monitor on?
●
Is the green monitor light illuminated?
●
If the monitor is dim, adjust the monitor brightness and contrast controls .
●
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
●
Check all cables for loose or improper connections.
●
After installing a nonPnP expansion board or other option (such as a diskette drive), reconfigure
the workstation.
Table 5-16
Internet access problems (continued)
124 Chapter 5 System diagnostics and troubleshooting
ENWW
Summary of Contents for Xw6600 - Workstation - 2 GB RAM
Page 1: ...HP xw6600 Workstation Service and Technical Reference Guide ...
Page 10: ...x ENWW ...
Page 114: ...104 Chapter 4 Removal and replacement procedures ENWW ...
Page 154: ...144 Chapter 7 Configuring password security and resetting CMOS ENWW ...
Page 166: ...156 Appendix A Appendix A Connector pins ENWW ...