Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
Not all methods are available on all products.
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.
▲
Type
help
in the taskbar search box, and then select Help and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/
or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.
▲
Type
recovery
in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see
Recovering using HP Recovery Manager on page 31
. If you have not already
created recovery media, see
Creating HP Recovery media (select products only) on page 29
.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard disk drive, you can use the Factory Reset option of HP Recovery media. For more
information, see
Recovering using HP Recovery Manager on page 31
.
●
On select products, if you want to remove the recovery partition to reclaim hard disk drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see
Removing the HP Recovery partition (select products only) on page 33
.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see
Creating HP Recovery
media (select products only) on page 29
.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
IMPORTANT:
Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard disk drive fails. If you have not already created
recovery media, see
Creating HP Recovery media (select products only) on page 29
.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see
Creating HP Recovery media (select products only) on page 29
.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
website. Go to
http://www.hp.com/support
, select your country or region, and follow the on-screen
instructions.
If you encounter issues
31
