HP Z240 Small Form Factor, User Manual

Page 1: ...User Guide HP Z240 Small Form Factor Workstation HP Z240 Tower Workstation ...

Page 2: ...itorial errors or omissions contained herein Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft com for details Trademark Credits Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel is a trademar...

Page 3: ...tting up backing up restoring and recovering Windows 10 on page 24 Setting up and restoring Linux on page 34 Diagnostics and minor troubleshooting on page 41 Routine Care on page 46 TIP If you do not find what you are looking for in this guide Find technical details in the Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals View component installation ...

Page 4: ...iv About this guide ...

Page 5: ...ons 9 Environmental specifications 10 3 Setting up the workstation 11 Ensuring proper ventilation 11 Setup procedures 12 Adding monitors 13 Planning for additional monitors 13 Finding supported graphics cards 14 Matching graphics cards to monitor connectors 15 Identifying monitor connection requirements 15 Connecting and configuring monitors 16 Using a third party graphics configuration utility 17...

Page 6: ...preting POST diagnostic front panel LEDs and audible codes 26 HP Support Assistant 26 Using HP PC Hardware Diagnostics 26 How to access and run HP PC Hardware Diagnostics 27 Downloading HP PC Hardware Diagnostics to a USB device 27 Before you call for technical support 28 Backing up restoring and recovering in Windows 10 29 Creating recovery media and backups 29 Using Windows tools 30 Restore and ...

Page 7: ...t 41 Locating ID labels 42 Locating warranty information 42 HP troubleshooting resources and tools 43 Online support 43 HP Support Center 43 HP Chat Support 43 Customer Advisories Customer and Security Bulletins and Customer Notices 43 Product Change Notifications 44 Helpful hints 44 At startup 44 During operation 44 Customer Self Repair 45 More troubleshooting options 45 9 Routine Care 46 General...

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Page 9: ... information You can also refer to the regulatory label on the workstation chassis Accessories For complete and current information on supported accessories and components go to http www hp com go workstations System board A diagram of the system board is located on the inside of the chassis Additional information is located in the workstation Maintenance and Service Guide on the Web at http www h...

Page 10: ... to http h20219 www2 hp com services us en warranty carepack overview html HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty You can find your HP Limited Warranty located with the user guides on your product and or on the CD or DVD provided in the box In some countries or regions HP may provide a printed warranty in the box For countries or region...

Page 11: ...choice Technical specifications QuickSpecs for HP Workstations include information about the operating system power supply memory CPU and many other system components To access the QuickSpecs go to http www hp com go qs Customer Advisories Security Bulletins and Notices To find advisories bulletins and notices 1 Go to http www hp com go workstationsupport 2 Select the desired product 3 Under the K...

Page 12: ... com go workstationsupport In Windows 7 you can also find the BIOS version number by following these steps 1 Go to Start All Programs Accessories System Tools System Information 2 In the right pane find the line with BIOS Version Date 3 Note the BIOS version and date and compare it with the versions that appear on the HP website Operating systems For information go to the following locations Go to...

Page 13: ...orkstation components For complete and current information on supported accessories and components for the computer see http partsurfer hp com HP Z240 SFF Workstation front panel 1 Power button 6 USB 2 0 port charging 1 black 2 HDD LED 7 USB 2 0 port 1 black 3 Optional optical disc drive not shown 8 USB 3 0 ports 2 blue 4 Optional hard disk drive not shown 9 Microphone or headphones connector soft...

Page 14: ...d icons and colors NOTE The DP ports are not supported when the system is configured with Intel Xeon E3 12x0 v5 processors For all other processors these DP ports are disabled by default when a discrete graphics card is installed NOTE Simultaneous usage of integrated Intel HD graphics and discrete graphics cards in order to drive more than two displays can be enabled using the Computer F10 Setup U...

Page 15: ...ion front panel 1 Optional hard disk optical disc drive not shown 7 USB 2 0 ports 1 black 2 Optional hard disk optical disc drive not shown 8 USB 3 0 ports 2 blue 3 Optical disc drive 9 Microphone or headphones connector software selectable default mode is microphone 4 Power button 10 Headphone connector 5 Hard disk drive activity light 11 Optional media card reader shown 6 USB 2 0 port charging 1...

Page 16: ...The labels for the rear panel connectors use industry standard icons and colors NOTE The DP and DVI D ports are not supported when the system is configured with Intel Xeon E3 12x0 v5 processors Also if a discrete graphics card is installed these ports are disabled by default NOTE Simultaneous usage of integrated Intel HD graphics and discrete graphics cards in order to drive more than two displays...

Page 17: ... 18 95 lb Maximum configuration 7 7 kg 16 93 lb 11 9 kg 26 20 lb Chassis dimensions Tower configuration Height 33 8 cm 13 3 in 39 9 cm 15 7 in Width 10 0 cm 3 95 in 17 0 cm 6 7 in Depth 38 1 cm 15 0 in 44 2 cm 17 4 in Chassis dimensions Converted desktop configuration Height 10 0 cm 3 95 in 17 0 cm 6 7 in Width 33 8 cm 13 3 in 39 9 cm 15 7 in Depth 38 1 cm 15 0 in 44 2 cm 17 4 in Product specifica...

Page 18: ...y non condensing Non operating 8 to 90 relative humidity non condensing Altitude Operating 0 to 3 048 m 10 000 ft Non operating 0 to 9 144 m 30 000 ft Shock Operating sine 40g 2 3ms Non operating sine 160 cm s 2 3ms 100g square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random 0 5g rms 5 300 Hz Non Operating random 2 0...

Page 19: ... workstation operation Follow these guidelines Operate the workstation on a sturdy level surface Provide at least 15 24 cm 6 00 in of clearance at the front and back of the workstation This is the minimum distance for all workstation models NOTE Your workstation may look slightly different from the illustration in this section Ensure that the ambient air temperature falls within the specifications...

Page 20: ...ng the power cord from the AC outlet not by unplugging the power cord from the workstation Plug the cord into a grounded earthed three pin outlet Do not disable the power cord grounding pin for example by attaching a two pin adapter The grounding pin is an important safety feature To set up the workstation 1 Connect the mouse keyboard and power cord to the workstation 2 Connect the monitor to the ...

Page 21: ... acquire a new graphics card to support additional monitors The maximum number of monitors that a graphics card supports depends on the card Most cards provide outputs for two monitors Some provide three or four outputs NOTE Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI DL DVI or DisplayPort output To get native resolution with DVI yo...

Page 22: ... graphics cards e g NVIDIA nvidia settings or AMD Catalyst Control Center In some recent Linux releases the window manager system e g Gnome 3 preferences must also be modified TIP To simplify troubleshooting of possible problems enable the monitors one at a time enable the first monitor and be sure it works properly before enabling the next monitor Finding supported graphics cards To find informat...

Page 23: ...hing graphics cards to monitor connectors on page 15 for more information about the different graphics cards Graphics card with DisplayPort output If the graphics card has four DisplayPort outputs you can connect a monitor to each connector Use the proper adapters if required Graphics card with DVI output If you have a graphics card with two DVI outputs you can connect a monitor to each connector ...

Page 24: ...rds allow more monitors Refer to the graphics card documentation for details 1 Connect the monitor cable adapters if required to the workstation then connect the appropriate monitor cables to the adapters or directly to the graphics card 2 Connect the other ends of the monitor cables to the monitors 3 Connect one end of the monitor power cord to the monitor and the other end to an AC outlet 4 Conf...

Page 25: ...management settings To change display settings in Windows 7 right click a blank area on the desktop and then click Screen Resolution To change display settings for Windows 10 type control panel in the taskbar search box and then select Control Panel Select Appearance and Personalization then Display For more information about customizing your monitor display see the following resources Online docu...

Page 26: ...he Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals for information about additional hardware and software security features available for your system Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products go to ht...

Page 27: ...n during installation can damage the installation and operation of the software For complete installation and configuration instructions go to http windows microsoft com en US windows7 help Additional information is available in the Windows 7 online Help after you successfully install the operating system Installing or upgrading device drivers You must install the appropriate device drivers before...

Page 28: ...usic and other personal files create a backup of your personal information If files are accidentally deleted from the hard disk drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your workstation See Backing up your information on pa...

Page 29: ... restore it after recovery Always use the System Restore procedure before you use the System Recovery program See System Restore on page 21 System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the workstation at...

Page 30: ...as the original drivers Software that came with the system can be downloaded at http www hp com Use the steps provided in this section if you ordered a Windows 7 operating system DVD and Driver DVD To order a Windows 7 operating system DVD and Driver DVD go to the HP website For U S support go to http www hp com cgi bin hpsupport index pl For worldwide support go to http www8 hp com us en contact ...

Page 31: ... and then allow you to load drivers 2 Install the Hardware Enabling Drivers HP recommends installing all available drivers 3 You can download applications that came with the workstation at http www hp com Backing up restoring and recovering Windows 7 23 ...

Page 32: ... begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the setup process may damage the software that runs the computer or prevent its proper installation Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the...

Page 33: ...e guide you wish to access If you encounter issues There are several means to diagnose and resolve potential issues HP provides several proprietary diagnostics tools but recommends a sequential troubleshooting approach that addresses the most basic root cause to the more complex Steps include Visual inspection Blink or beep codes HP PC Hardware Diagnostics HP Support System restore System recovery...

Page 34: ...the monitor must be connected to the monitor port on the source that is set as the primary video source During boot the other video ports are disabled and if the monitor is connected to one of these ports the monitor will not function You can select or change the primary video source in Computer Setup CAUTION When the computer is plugged into an AC power source there is always voltage applied to t...

Page 35: ...covering Windows 10 on page 24 b The hard disk drive c A core set of diagnostics in the BIOS for memory and hard disk drive that are accessible only if the USB or hard disk drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardw...

Page 36: ...is also available at http www hp com support If the computer will turn on but will not boot into the operating system you may run the pre boot diagnostics utility HP PC Hardware Diagnostics Refer to Setting up backing up restoring and recovering Windows 10 on page 24 for more information If the computer will boot into the operating system there are two possible tools that provide self solve diagno...

Page 37: ...30 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Recovery partition you can obtain recovery media for your system from support S...

Page 38: ...te Go to http www hp com support select your country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager wi...

Page 39: ...rive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 33 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP or by using the HP...

Page 40: ...overy in the taskbar search box select Recovery Manager and then select HP Recovery Environment or Press F11 while the computer boots or press and hold F11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select System Recovery and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system T...

Page 41: ... to perform System Recovery or create HP recovery media from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 29 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the task...

Page 42: ...e errors and prevent the operating system from installing correctly Linux ready systems The Linux ready option provides a system with a minimally functional OS preload for example FreeDOS It is intended for situations where the customer is going to install an OS when the system arrives The option does not include a license for any operating system The Linux ready option does not include the Linux ...

Page 43: ...time and date root password and user accounts the utility lets you load an additional disc The driver disc is used during this phase All content added by HP is in the HP directory on the disc You can use it to build your own image or to browse the HP content Please see HP directory on the disc for any last minute README pointers for elements on the disc Installing with the HP Red Hat Linux driver ...

Page 44: ... set of settings dialogs are presented 2 When prompted enter the desired language and keyboard settings time zone first user name and identity and the user password NOTE This initial user has privileges to become system administrator using the sudo command There is no user root in the typical Ubuntu installation After completion of the setup the login screen appears 3 Type the login information in...

Page 45: ...includes a tool that can create a restore image as an ISO file which can then be burned to a bootable DVD or copied to a USB drive key Taking this action is advisable to have media to use should the boot drive need to be replaced To create the ISO 1 Log in and go to the DASH interface that helps you find applications 2 Type recovery in the field and choose recovery media creator The application st...

Page 46: ...s that consume large amounts of power in lower power workstations Third party proprietary graphics drivers supported by HP and the graphics vendors are available with the SLED 11 and Ubuntu preloads on Z series Workstations and from HP Workstation Support at http www hp com go workstationsupport These proprietary drivers are not a standard part of the RHEL SLED or Ubuntu distributions because they...

Page 47: ... version loaded See Updating the BIOS on page 39 Be sure that you have the latest drivers for your system See Upgrading device drivers on page 40 Become familiar with your available HP resources Consider a subscription to Driver Alerts at http www hp com go subscriberschoice Updating the BIOS For optimum performance determine the BIOS version on the workstation and upgrade it if necessary Determin...

Page 48: ...n Upgrading device drivers If you install a peripheral device such as a printer display adapter or network adapter confirm that you have the latest device drivers loaded If you purchased your device through HP go to the HP website to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not...

Page 49: ...s or on the side of the workstation all in one configurations Note the applications you were using when you encountered the problem NOTE When calling in for service or support you might be asked for the product number example PS988AV of the workstation If the workstation has a product number it is generally located next to the 10 or 12 digit serial number of the workstation NOTE On most models the...

Page 50: ...D and Feature Byte strings which are needed for system board replacement NOTE Your workstation may look slightly different from the illustration in this section Locating warranty information To locate warranty information go to http www hp com support warranty lookuptool To locate an existing Care Pack go to http www hp com go lookuptool To extend a standard product warranty go to http www hp com ...

Page 51: ... To access the HP Support Center complete the following steps 1 Go to http www hp com go workstationsupport 2 Search for your product HP Chat Support HP Chat Support is a set of web based support tools that automate and speed up the resolution of problems concerning desktop computing tape storage and printing HP Chat Support enables you to electronically submit a support ticket to HP over the web ...

Page 52: ...functional AC outlet Verify that the monitor is on and the green monitor light is on If the monitor is dim turn up the brightness and contrast controls During operation Beeps and blinking lights on the workstation are error codes that can help you diagnose problems For more information on interpreting these codes see the Diagnostic LED and audible beep codes section in the Maintenance and Service ...

Page 53: ...Customer Self Repair Under the Customer Self Repair programs you can order a replacement part and install the part without on site HP technical assistance Customer Self Repair might be required for some components For more information go to http www hp com go selfrepair and select your product NOTE Some components are not eligible for Customer Self Repair and must be returned to HP for service Cal...

Page 54: ...ety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is required...

Page 55: ...wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard might not function properly Clean under a key with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Allow the parts to air dry before reassembly Use tweezers to remove any fibers or dirt in confined areas ...

Page 56: ...leaning solution to gently brush out any dust around the laser or LED then wipe again with a dry swab Do not wipe the laser or LED directly with the swab Scroll wheel spray canned pressurized air in the gap between the scroll wheel and the click buttons Do not blow air directly on one spot for very long or condensation can form Roller ball remove and clean the roller ball remove any debris from th...

Page 57: ... additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday through F...

Page 58: ...very Windows 7 21 hardware diagnostics Windows 10 26 hardware diagnostics access Windows 10 27 hardware diagnostics on USB device Windows 10 27 Help and Support Windows 7 20 HP driver disc RHEL setup 35 SLED setup 36 Ubuntu setup 36 HP PC Hardware Diagnostics UEFI downloading 27 HP resources 1 HP Support Assistant Windows 10 26 I installing optional components 17 L LED codes front panel Windows 10...

Page 59: ...tup Linux 34 monitors 13 procedures 12 RHEL 35 security 18 SLED 35 Ubuntu 36 Ubuntu preloaded 36 ventilation 11 Windows 10 24 Windows 7 19 workstation 11 SFF components 5 environmental specifications 10 front panel components 5 rear panel components 6 weights and dimensions 9 SLED HP driver disc 36 setup 35 specifications environmental 10 workstation 9 support 1 accessibility 49 advisories 43 befo...

Page 60: ...ventilation 11 W weights workstation 9 Windows 10 access hardware diagnostics 27 audible codes 26 backing up 24 backup and restore 29 creating backups 29 creating recovery media 29 customizing display 24 customizing software 24 download hardware diagnostics to USB device 27 front panel LED codes 26 hardware diagnostics 26 HP Support Assistant 26 initial setup 24 issues 25 more information 25 recov...