For a listing of all worldwide support phone numbers, go to
http://www.hp.com/support
and select your
region. Under Contact HP, select All HP Contacts. Follow the instructions to locate the appropriate phone
number.
Locating ID labels
To assist in troubleshooting, identification labels are available on each workstation.
●
All workstations have a serial number (unique for each workstation) and product number. Have these
numbers available when you contact support.
●
The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only.
●
A service label shows the build ID and Feature Byte strings, which are needed for system board
replacement.
NOTE:
Your workstation may look slightly different from the illustration in this section.
Locating warranty information
To locate warranty information, go to
http://www.hp.com/support/warranty-lookuptool
.
To locate an existing Care Pack, go to
http://www.hp.com/go/lookuptool
.
To extend a standard product warranty, go to
http://www.hp.com/hps/carepack
. HP Care Pack Services offer
upgraded service levels to extend and expand a standard product warranty.
Diagnosis guidelines
If you encounter a problem with the computer, monitor, or software, the following sections provide a list of
general suggestions that help you isolate and focus on the problem before taking further action.
Diagnosis at startup
●
Verify that the computer and monitor are plugged into a working electrical outlet.
●
Remove all CDs, or USB drive keys from your system before turning it on.
Locating ID labels
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Summary of Contents for Z240 Small Form Factor
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Page 4: ...iv About this guide ...
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