Calling technical support
At times you might encounter an issue that requires technical support. When you call technical support:
●
Have the workstation readily accessible.
●
Write down the workstation serial numbers, product numbers, model names, and model numbers
and have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking LEDs on the front of the workstation.
●
Note the applications you were using when you encountered the problem.
●
Note the power supply BIST status, if applicable.
NOTE:
When calling in for service or support, you might be asked for the Product Number (example:
PS988AV) of the workstation. If the workstation has a Product Number, it is generally located next to
the 10- or 12-digit Serial Number of the workstation.
NOTE:
On most models, the serial number and product number labels can be found on the top panel
or side of the workstation and at the rear of the workstation.
For a listing of all worldwide technical support phone numbers, visit
http://www.hp.com/support
,
select your region, and click
Contact HP
in the upper-left corner.
Locating ID labels
To assist in troubleshooting, product, serial, and authentication numbers are available on each
workstation.
ENWW
Calling technical support
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