HP ZHAN 66 Pro 14 G2, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide HP ZHAN 66 Pro 14 G2 Notebook PC ...

Page 2: ...First Edition December 2018 Document Part Number L46755 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functional...

Page 3: ...rts that should be accessed by only an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for authorized service provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safe...

Page 6: ...vi Safety warning notice ...

Page 7: ...s 18 Cable Kit 19 Bracket Kit 20 Mass storage devices 21 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 24 Workstation guidelines 24 Electrostatic discharge information 24 Generating static electricity 25 Preventing electrostatic damage to equipment 25 Perso...

Page 8: ...r assembly 38 Fan 40 Heat sink 41 Power USB board 44 Touchpad assembly 45 Fingerprint sensor assembly 46 Card reader board 48 RTC battery 50 System board 52 Display assembly 55 Power connector cable 61 Keyboard top cover 62 7 Computer Setup BIOS TPM and HP Sure Start 63 Using Computer Setup 63 Starting Computer Setup 63 Navigating and selecting in Computer Setup 63 Restoring factory settings in Co...

Page 9: ...roducts only 70 Downloading Remote HP PC Hardware Diagnostics UEFI 70 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 70 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 70 Customizing Remote HP PC Hardware Diagnostics UEFI settings 70 9 Backing up restoring and recovering 72 Backing up information and creating recovery media 72 Using Windows tools...

Page 10: ...12 Power cord set requirements 83 Requirements for all countries 83 Requirements for specific countries and regions 84 13 Recycling 86 Index 87 x ...

Page 11: ...C Max resolution 4K 30 Hz DisplayPort 1 or 4K 30 Hz DisplayPort 2 Integrated Intel UMA Graphics Integrated with shared video memory see Processors category Discrete graphics memory NVIDIA GeForce MX250 with 2 GB of dedicated video memory Supports CUDA Optimus PhysX GPU Boost 2 0 Panel 35 6 cm 14 0 in FHD 1920 1080 LED backlight UWVA IPS slim two WLAN antennas 220 nits 45 CG eDP 400 nits 72 CG eDP ...

Page 12: ... 120 W G2 and HP USB C Mini Dock The following support S0 S3 S4 S5 MAPT via out of band HP USB C Universal Dock HP USB C Dock G4 HP Thunderbolt Dock 120 W G2 and HP USB C Mini Dock BIOS support RTXMAC for MAPT via in band Wireless Wireless Personal Area Network PAN Bluetooth Bluetooth 5 0 supported using combo card Wireless Local Area Network WLAN Integrated WLAN options with dual antennas M 2 223...

Page 13: ...uchpad requirements Microsoft Precision Touchpad Default Gestures support FW PTP with Filter Driver No Hybrid Mode Support Power requirements Battery 3 cell 45 Wh lithium polymer soft pack HP Long Life HP Fast Charge Technology AC adapters 65 W Smart AC adapter right angle 4 5 mm EM 65 W straight USB Type C AC adapter Power cords 3 wire plug C5 1 0 m conventional Duckhead power cord C5NS 1 0 m Duc...

Page 14: ...rket CPPP Windows 10 Home 64 High end Chinese Market CPPP Windows 10 Pro 64 Chinese Market Restore Media Windows 10 Driver DVD Certified Microsoft WHQL Web only support Windows 10 Enterprise 64 Serviceability End user replaceable parts AC adapter M 2 solid state drive Hard drive Memory module WLAN module 4 Chapter 1 Product description ...

Page 15: ...s To access this guide Select the Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 3 HDMI port Connects an optional video or audio device such as a high def...

Page 16: ...les and or adapters purchased separately may be required 6 Battery light When AC power is connected White The battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the...

Page 17: ...E The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory card reader Reads optional memory cards that store manage share or access information To insert a card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reade...

Page 18: ...ct 3 Camera light select products only On One or more cameras are in use 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory...

Page 19: ...ponent Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Keyboard area 9 ...

Page 20: ...amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Num lk light On Num lock is on 6 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on N...

Page 21: ... Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Spea...

Page 22: ...ute frequently used system functions 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When fn num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad function is active when the computer is turned off that function is rei...

Page 23: ... C Turns on scroll lock E Turns on the insert function R Breaks the operation S Sends a programing query W Pauses the operation Bottom Table 2 9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on...

Page 24: ...ickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 10 Service label components Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information abou...

Page 25: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details Computer major components 15 ...

Page 26: ...also available in the Cable Kit using spare part number L44549 001 L44579 001 9 System board includes integrated processor and replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system For use in models with UMA graphics memory Intel Core i7 8565U processor L52200 xxx For use in models with discrete ...

Page 27: ...CIe TLC L51668 001 256 GB PCIe L51667 001 256 GB PCIe locked L56460 001 256 GB SATA 3 TLC L51666 001 128 GB SATA 3 TLC L51665 001 128 GB SATA 3 TLC locked L56462 001 18 Hard drive 1 TB 5400 rpm 7 mm 762990 001 1 TB 5400 rpm 7 mm locked L56463 001 500 GB 7200 rpm 7 mm 703267 001 19 Bottom cover For use in models with UMA graphics L44558 001 For use in models with discrete graphics L64085 001 Comput...

Page 28: ...lare L51669 001 400 nits anti glare L51670 001 400 nits anti glare lock L56461 001 400 nits lock L64039 001 3 Display camera cable assembly L44563 001 4 Camera module L44581 001 5 WLAN antennas dual antennas L44584 001 6 Hinge Kit includes left and right hinges L44566 001 7 Display rear cover includes wireless antennas L44559 001 18 Chapter 3 Illustrated parts catalog ...

Page 29: ...3 Cable Kit components and their descriptions Item Description Spare part number Cable Kit includes the following parts L44549 001 1 Power USB board cable 2 Card reader board cable 3 Fingerprint sensor cable Cable Kit 19 ...

Page 30: ...it components and their descriptions Item Description Spare part number Bracket Kit includes the following parts L44586 001 1 Fingerprint sensor bracket 2 USB Type C port bracket 3 RJ 45 bracket 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...Ie locked L56460 001 256 GB SATA 3 TLC L51666 001 128 GB SATA 3 TLC L51665 001 128 GB SATA 3 TLC locked L56462 001 16 GB PCIe Optane memory module L51664 001 2 Hard drive 1 TB 5400 rpm 7 mm 762990 001 1 TB 5400 rpm 7 mm locked L56463 001 500 GB 7200 rpm 7 mm 703267 001 Hard Drive Hardware Kit includes the following parts L44510 001 3 Hard drive cover 4 Hard drive cable Mass storage devices 21 ...

Page 32: ...ple s Republic of China L19368 001 Power cord 3 pin C5 black duckhead 1 0 m for use in the People s Republic of China L36823 001 Power cord C5NS duckhead for use in the People s Republic of China L50818 005 Cases HP Essential Backpack 679923 001 HP Essential Top Load Case 679921 001 HP Essential Messenger Bag 679922 001 Docking HP USB C Universal Dock 935326 001 HP USB C Mini Dock 935327 001 HP US...

Page 33: ...ent damage Plastic parts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required...

Page 34: ...with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary ...

Page 35: ... 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electrosta...

Page 36: ... work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static f...

Page 37: ... with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transp...

Page 38: ...ts Make special note of each screw size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power ...

Page 39: ...bly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 Remove the bottom cover 1 Remove the two Phillips M2 0 5 0 screws 1 that secure the bottom cover to the computer 2 Loosen the five captive Phillips screws 2 3 Starting under the display use a non conductive non marking tool to pry the cover up 1 lift the rear of the cover to disengage it from the computer 2 and t...

Page 40: ...Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remov...

Page 41: ...ve the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11...

Page 42: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ...drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the solid state drive to the computer 2 Remove the soli...

Page 44: ...he computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the hard drive 1 Release the ZIF connector 1 and then disconnect the hard drive cable from the system board 2 2 Remove the two Phillips M2 0 4 0 screws 3 that secure...

Page 45: ...ct the connector from the hard drive 1 remove the four Phillips M3 0 3 0 screws 2 that secure the cover to the drive and then lift the cover off the drive 3 Reverse these procedures to install a hard drive Component replacement procedures 35 ...

Page 46: ...fer hp com select your country or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details There are as many as 38 screws that must be removed replaced or loosened when servicing Authorize...

Page 47: ...e the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 Remove the battery 1 Remove the two Phillips M2 0 4 0 screws 1 that secure the battery to the computer 2 Lift the top of the battery 2 and then use a tool to push the tab back on the bottom left of the battery 3 3 Lift the battery out of the computer 4 Reverse this procedure to instal...

Page 48: ...r on page 29 4 Remove the battery Battery on page 37 Remove the speaker assembly 1 Disconnect the antennas from the WLAN module 1 2 Remove the antenna cables from the routing channel in the left speaker 2 3 Disconnect the display cable from the system board ZIF connector 3 and then remove the cable from the routing channel in the right speaker 4 4 Disconnect the speaker cable from the system board...

Page 49: ...6 Lift the tab 3 and then remove the speakers from the computer 4 Reverse this procedure to install the speaker assembly Component replacement procedures 39 ...

Page 50: ...ion power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 2...

Page 51: ...Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the heat sink 1 To remove the heat sink on models with discrete graphics memory a In the order indicated on the heat sink loosen the six captive Phillips sc...

Page 52: ...m board spare part kits include thermal material 2 To remove the heat sink on models with UMA graphics memory a In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board b Lift the heat sink from the system board 2 42 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 53: ...rfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and system board spare part kits include thermal material Reverse this procedure to install the heat sink Component replacement procedures 43 ...

Page 54: ...e mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the power USB board 1 Disconnect the cable from the ZIF connector on the power USB board 1 2 Remove the two Phillips M2 0 4 0 screws 2 that secure the board to the computer 3 Lift the rear of the board up and then pull the board away from the connector and out of the...

Page 55: ... page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the touchpad assembly 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Lift the cable to remove it from the adhesive that secures it to the touchpad 2 3 Lift the silver tape from the touchpad 3 4 Remove the six broad head Phillips M2 0 2 0 screws 4 that secure the touchpad to ...

Page 56: ...ollow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the following components a Bottom cover Bottom cover on page 29 b Battery Battery on page 37 c Hard drive Hard drive on page 34 Remove the fingerprint sensor assembly 1 Disconnect the cable from the ZIF connector on the fing...

Page 57: ...3 From the top of the computer push the fingerprint sensor up 1 to disengage and then remove it 2 Reverse this procedure to install the fingerprint sensor assembly Component replacement procedures 47 ...

Page 58: ...n page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so you can access the connectors underneath 2 3 Disconnect the card reader board cable...

Page 59: ...5 Lift the card reader board out of the computer 3 Reverse this procedure to install the card reader board Component replacement procedures 49 ...

Page 60: ...n page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the RTC battery NOTE The RTC battery connector is located on the bottom of the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so you can access the connectors underneath 2 3 Disconnect the RTC battery from th...

Page 61: ...4 Lift the battery to disengage it from the adhesive that secures it to the computer 2 Reverse this procedure to install the RTC battery Component replacement procedures 51 ...

Page 62: ...omputer in Battery Safe mode Battery Safe mode on page 28 3 Remove the following components a Bottom cover Bottom cover on page 29 b Battery Battery on page 37 c Fan Fan on page 40 When replacing the system board be sure to remove the following components as applicable from the defective system board and install on the replacement system board Memory modules Memory modules on page 30 WLAN Bluetoot...

Page 63: ...stem board to the computer 3 Remove the four Phillips M2 0 4 0 screws 2 that secure the system board to the computer 4 Lift the bracket from atop the USB Type C port 3 5 Remove the RJ 45 cover from the system board 4 The USB bracket and RJ 45 cover are available in the Bracket Kit using spare part number L44586 001 Component replacement procedures 53 ...

Page 64: ...rd 1 7 Pull the system board away from the connectors on the side of the chassis to remove it from the computer 2 Reverse this procedure to install the system board 54 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...ing subcomponents requires that you remove the display assembly from the computer 1 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and the bottom 3 of the bezel until it disengages from the display enclosure 2 Remove the display bezel 4 The bezel is available using spare part number L51661 001 3 If it is necessary to remove or replace the display panel use a tweezer to ...

Page 66: ...s anti glare locked L64039 001 400 nits locked 6 Use the following steps to install a display panel a Remove the backing from the bottom of the new tape to install in the display enclosure 1 b Install the tape onto the left and right sides of the enclosure 2 c Remove the backing from the top of the installed tape 3 56 Chapter 6 Removal and replacement procedures for authorized service provider par...

Page 67: ...display panel onto the keyboard 1 to gain access to the display cable connector on the back of the panel 8 Lift the tape from atop the connector on the display panel 2 and then disconnect the cable from the panel 3 9 Remove the panel Component replacement procedures 57 ...

Page 68: ...isplay assembly from the computer a Disconnect the antennas from the WLAN module 1 b Remove the antenna cables from the routing channel in the speaker 2 c Disconnect the display cable from the system board ZIF connector 3 and then remove the cable from the routing channel in the left speaker 4 d Remove the four Torx T8 2 5 4 0 screws 1 that secure the display assembly to the computer 58 Chapter 6 ...

Page 69: ...from the display enclosure remove the two Phillips broad head M2 5 2 5 screws 1 and the Phillips M2 0 4 0 screw 2 from the bottom of each hinge 13 Lift the hinges from the enclosure 3 The display hinges are available using spare part number L44566 001 Component replacement procedures 59 ...

Page 70: ...15 If it is necessary to remove or replace the display camera cable use the following steps a Disconnect the cable from the ZIF connector on the camera module 1 b Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure 2 and then remove the cable from the enclosure 3 Reverse this procedure to reassemble the display assembly 60 Chapter 6 Removal and replac...

Page 71: ...embly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 5 Remove the display Display assembly on page 55 Remove the power connector cable 1 Disconnect the cable from the system board 1 2 Use a tool 2 to lever the connector up and out of the computer 3 Reverse this procedure to ...

Page 72: ...board top cover descriptions and part numbers Description Spare part number Keyboard top cover no backlight for use in the People s Republic of China L51672 001 Keyboard top cover backlit for use in the People s Republic of China L51671 001 62 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...ow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your ...

Page 74: ... changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Downloading a BIOS update on page 64 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer i...

Page 75: ... on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Turn on or restart the computer and when the HP logo appears press f9 to enter th...

Page 76: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions 66 C...

Page 77: ...e support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test at an...

Page 78: ...der on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading H...

Page 79: ...h drive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environm...

Page 80: ...mote Diagnostics and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of ...

Page 81: ...iagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select...

Page 82: ...blet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system re...

Page 83: ...n screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive...

Page 84: ...ical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating...

Page 85: ... or 95 g Interface type SATA SATA Transfer rate 100 MB sec 100 MB sec Security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 3 ms Average 10 ms 13 ms Maximum 12 ms 24 ms Logical blocks 1 938 921 461 1 048 576 000 Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard d...

Page 86: ... to 1550 MB sec up to 1550 MB sec Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Interface type SATA 3 PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 1 000 215 216 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capa...

Page 87: ... keyboard base before beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is dis...

Page 88: ...or fingerprint sensor one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the conte...

Page 89: ...write protected Controller NIC EEPROM 64 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presen...

Page 90: ...ly signed by Intel can be applied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions...

Page 91: ...sic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more de...

Page 92: ...ot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to conti...

Page 93: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Page 94: ...JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coup...

Page 95: ...7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 Th...

Page 96: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 86 Chapter 13 Recycling ...

Page 97: ...r Setup navigating and selecting 63 restoring factory settings 63 starting 63 computer setup 63 computer specifications 74 connector power 6 D display assembly removal 55 spare part numbers 18 55 display bezel spare part numbers 18 display components 8 display panel product description 1 display rear cover spare part number 18 display specifications 75 docking product description 3 drive light ide...

Page 98: ...escription 2 microphone mute light identifying 10 mini card product description 2 model name 1 N network jack identifying 5 nonvolatile memory 77 num lock light 10 O operating system product description 3 optical drive product description 2 P packaging guidelines 27 pointing device product description 3 ports HDMI 5 product description 2 USB 7 USB SuperSpeed 5 USB Type C DisplayPort 5 USB Type C p...

Page 99: ...e drive removal 33 spare part numbers 17 21 33 specifications 76 speaker assembly removal 38 spare part number 16 38 speakers identifying 11 special keys using 12 specifications computer 74 display 75 hard drive 75 solid state drive 76 static electricity 25 Sure Start using 66 system board removal 52 spare part numbers 16 52 system memory removing personal data from volatile 77 system restore poin...