HP ZHAN 66 Pro 15 G2, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide HP ZHAN 66 Pro 15 G2 Notebook PC ...

Page 2: ...rst Edition April 2019 Document Part Number L46756 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality W...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safe...

Page 6: ...vi Safety warning notice ...

Page 7: ...s 18 Cable Kit 19 Bracket Kit 20 Mass storage devices 21 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 24 Workstation guidelines 24 Electrostatic discharge information 24 Generating static electricity 25 Preventing electrostatic damage to equipment 25 Perso...

Page 8: ...Fan 39 Heat sink 40 Power USB board 42 Battery connector board 44 Touchpad assembly 45 Fingerprint sensor assembly 46 Card reader board 47 RTC battery 49 System board 50 Display assembly 53 Power connector cable 60 Keyboard top cover 61 7 Computer Setup BIOS TPM and HP Sure Start 62 Using Computer Setup 62 Starting Computer Setup 62 Navigating and selecting in Computer Setup 62 Restoring factory s...

Page 9: ...roducts only 69 Downloading Remote HP PC Hardware Diagnostics UEFI 69 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 69 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 69 Customizing Remote HP PC Hardware Diagnostics UEFI settings 69 9 Backing up restoring and recovering 71 Backing up information and creating recovery media 71 Using Windows tools...

Page 10: ...12 Power cord set requirements 82 Requirements for all countries 82 Requirements for specific countries and regions 83 13 Recycling 85 Index 86 x ...

Page 11: ...ock 120 W using USB C Max resolution 4K 30Hz DisplayPort 1 or 4K 30Hz DisplayPort 2 Discrete graphics NVIDIA GeForce MX250 with 2 GB video memory Supports CUDA Optimus PhysX GPU Boost 2 0 Panel 39 6 cm 15 6 in FHD 1920 1080 LED backlight IPS anti glare UWVA slim 2 antennas with camera 220 nits 45 CG eDP 250 nits 45 CG eDP 400 nits 72 CG eDP PSR Memory Two customer accessible memory module slots su...

Page 12: ...t Dock 120 W G2 and HP USB C Mini Dock The following support S0 S3 S4 S5 MAPT via out of band HP USB C Universal Dock HP USB C Dock G4 HP Thunderbolt Dock 120 W G2 and HP USB C Mini Dock Wireless Wireless Personal Area Network PAN Bluetooth Bluetooth 5 0 supported using combo card Wireless Local Area Network WLAN Integrated WLAN option with dual antennas M 2 2230 socket MIPI BRI Intel Dual Band Wi...

Page 13: ...upport Power requirements Battery 3 cell 45 Whr lithium polymer soft pack HP Long Life HP Fast Charge Technology 50 in 30 minutes with 65 W AC adapter under S3 S4 S5 AC adapters 65 W Smart AC adapter right angle 4 5 mm EM 65 W straight USB Type C AC adapter Power cords 3 wire plug C5 1 0 m conventional only available with 4 5 mm barrel AC adapters Duckhead power cord C5NS 1 0 m only available with...

Page 14: ...t CPPP Windows 10 Home 64 High end Chinese Market CPPP Windows 10 Pro 64 Chinese Market Restore Media Windows 10 Driver DVD Certified Microsoft WHQL Web only support Windows 10 Enterprise 64 Serviceability End user replaceable parts AC adapter Solid state drive Hard drive Memory module WLAN module 4 Chapter 1 Product description ...

Page 15: ...s To access this guide Select the Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 3 HDMI port Connects an optional video or audio device such as a high def...

Page 16: ...les and or adapters purchased separately may be required 6 Battery light When AC power is connected White The battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the...

Page 17: ...components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory card reader Reads optional memory cards that store manage share or access information To insert a card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the mem...

Page 18: ...wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the S...

Page 19: ...ponent Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Keyboard area 9 ...

Page 20: ...amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless l...

Page 21: ...t Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Speak...

Page 22: ...and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lk is pressed the integrated keypad can be used like an external numeric keypad NOTE If the keypad function is active when the computer is turned off that function is reinstated when the computer is turned back on Hot keys select products only A hot ke...

Page 23: ...n Bottom Table 2 9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 ...

Page 24: ...ickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 10 Service label components Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information abou...

Page 25: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details Computer major components 15 ...

Page 26: ...Windows 10 operating system Intel Core i7 8565U processor and 2 GB of discrete graphics memory L57502 xxx Intel Core i5 8265U processor and 2 GB of discrete graphics memory L57501 xxx 6 Heat sink includes replacement thermal material L57506 001 7 Fan L45101 001 8 RTC battery L02772 001 9 Power USB board includes cable NOTE The power USB board cable is also available in the Cable Kit using spare pa...

Page 27: ...8 001 128 GB SATA 3 TLC lock L63027 001 16 GB PCIe Optane memory module L57507 001 15 Thermal bracket included in Bracket Kit L45097 001 16 Speaker assembly L45092 001 17 Power connector cable L01048 001 18 Battery L32656 002 19 Hard drive 1 TB 5400 rpm 7 mm L30422 001 1 TB 5400 rpm 7 mm lock L63029 001 500 GB 7200 rpm 7 mm 703267 001 20 Bottom cover L45089 001 Computer major components 17 ...

Page 28: ...ay panel raw FHD 220 nits L61684 001 FHD 400 nits L61685 001 FHD 220 nits lock L63025 001 FHD 400 nits lock L63026 001 FHD 250 nits L64667 001 4 Display camera cable assembly L45144 001 5 WLAN antennas dual antennas L45112 001 6 Hinge Kit includes left and right hinges L45117 001 7 Display rear cover includes wireless antennas L45110 001 18 Chapter 3 Illustrated parts catalog ...

Page 29: ...it components and their descriptions Item Description Spare part number Cable Kit includes the following parts L45087 001 1 Power USB board cable 2 Card reader board cable 3 Touchpad cable 4 Fingerprint sensor cable Cable Kit 19 ...

Page 30: ...ents and their descriptions Item Description Spare part number Bracket Kit includes the following parts L45097 001 1 Fingerprint sensor bracket 2 Thermal bracket 3 USB Type C port bracket 4 RJ 45 bracket 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...SATA 3 TLC L57508 001 128 GB SATA 3 TLC lock L63027 001 16 GB PCIe Optane memory module L57507 001 2 Hard drive 1 TB 5400 rpm 7 mm L30422 001 1 TB 5400 rpm 7 mm lock L63029 001 500 GB 7200 rpm 7 mm 703267 001 Hard Drive Hardware Kit includes the following parts L45094 001 3 Hard drive cover 4 Hard drive cable Hard drive bracket not illustrated used to add a hard drive to models with a solid state ...

Page 32: ...ics Kit includes fingerprint sensor insert camera sponge and display enclosure adhesive L45095 001 Screw Kit L45121 001 Power cord 3 pin C5 black conventional 1 0 m for use in the People s Republic of China L19368 001 Power cord 3 pin C5NS black duckhead 1 0 m for use in the People s Republic of China L36823 001 Power cord 3 pin C5NS black duckhead for use in the People s Republic of China L50818 ...

Page 33: ...ent damage Plastic parts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required...

Page 34: ...n with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinar...

Page 35: ...00 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components are then multi packaged inside plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electrosta...

Page 36: ...rk area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free...

Page 37: ...ies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use tra...

Page 38: ...s Make special note of each screw size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power f...

Page 39: ...ace the computer in Battery Safe mode Battery Safe mode on page 28 Remove the bottom cover 1 Loosen the five captive Phillips screws 1 2 Remove the two Phillips M2 0 5 0 screws 2 that secure the bottom cover to the computer 3 Starting under the display use a non conductive non marking tool to pry the cover up 3 and then remove the bottom cover from the computer 4 Reverse these procedures to instal...

Page 40: ...embly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memory module 2 ...

Page 41: ...ve the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11...

Page 42: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ...te drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the solid state drive to the computer 2 Remove the s...

Page 44: ...fore removing the hard drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the hard drive 1 Release the ZIF connector 1 and then disconnect the hard drive cable from the system boar...

Page 45: ...ct the connector from the hard drive 1 remove the four Phillips M3 0 3 0 screws 2 that secure the cover to the drive and then lift the cover off the drive 3 Reverse these procedures to install a hard drive Component replacement procedures 35 ...

Page 46: ...ollow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 43 screws that must be remo...

Page 47: ...or disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 Remove the battery 1 Remove the three Phillips M2 0 4 0 screws 1 that secure the battery to the computer 2 Rotate the top of the battery up 2 and then lift the battery out of the computer 3 Reverse this procedure to install the battery Component replace...

Page 48: ... cover on page 29 4 Remove the battery Battery on page 37 Remove the speaker assembly 1 Disconnect the speaker cable from the system board 1 2 Remove the antenna cables from the routing channel in the right speaker 2 3 Remove the display cable from the routing channel near the left speaker 3 4 Remove the two Phillips M2 0 6 0 screws 4 that secure the speakers to the computer 5 Remove the speakers ...

Page 49: ...t charging and software requirements Exhaust air is displaced through the ventilation grill Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the fan 1 Disconnec...

Page 50: ...uter in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the heat sink To remove the heat sink a In the order indicated on the heat sink loosen the six captive Phillips screws 1 that secure the heat sink to the system board b Lift the heat sink from the system board 2 and then pull the heat sink away fro...

Page 51: ...ces of the system board components 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and system board spare part kits include thermal material Reverse this procedure to install the heat sink Component replacement procedures 41 ...

Page 52: ...mbly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the power USB board 1 Remove the two Phillips M2 0 4 0 screws 1 that secure the thermal bracket to the computer 2 Lift the bracket out of the computer 2 3 Disconnect the cable from the ZIF connector on the power USB ...

Page 53: ...ift the rear of the board up and then pull the board away from the connector and out of the computer to remove it 3 Reverse this procedure to install the power USB board Component replacement procedures 43 ...

Page 54: ...ery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the battery connector board 1 Remove the two Phillips M2 0 2 5 screws 1 that secure the board to the computer 2 Pull the board away from the connector on the system board and then remove the battery connector board from the computer 2 Reverse this procedure to...

Page 55: ... Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the touchpad assembly 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Lift the cable to remove it from the adhesive that secures it to the touchpad 2 3 Lift the silver tape from the touchpad 3 4 Remove the six broad head Phillips M2 0 2 ...

Page 56: ...bly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the following components a Bottom cover Bottom cover on page 29 b Battery Battery on page 37 c Hard drive Hard drive on page 34 Remove the fingerprint sensor assembly 1 Slide the bracket toward the inside of the computer and then lift it off the fingerprint sensor board 1 TIP A tool may be required to pu...

Page 57: ...embly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 Remove the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Remove the tape from the cable 2 3 Position the board upside down so you can access the connector...

Page 58: ...6 Lift the card reader board out of the computer 3 Reverse this procedure to install the card reader board 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...ver on page 29 4 Remove the battery Battery on page 37 Remove the RTC battery NOTE The RTC battery connector is located on the bottom of the card reader board 1 Remove the screws from the card reader board and then position the board upside down so you can access the connectors underneath see Card reader board on page 47 2 Disconnect the RTC battery from the card reader board 1 3 Lift the battery ...

Page 60: ...g components a Bottom cover Bottom cover on page 29 b Battery Battery on page 37 c Battery connector board Battery connector board on page 44 When replacing the system board be sure to remove the following components as applicable from the defective system board and install on the replacement system board Memory modules Memory modules on page 30 WLAN Bluetooth module WLAN Bluetooth combo card on p...

Page 61: ...s 1 that secure the system board to the computer 3 Remove the two Phillips M2 0 2 5 screws 2 that secure the system board to the computer 4 Remove the broad head Phillips M2 5 2 5 screw 3 that secures the system board to the computer 5 Remove the RJ 45 cover from the system board 4 Component replacement procedures 51 ...

Page 62: ...re part number L45097 001 7 Rotate the right side of the system board upward 1 8 Pull the system board away from the connectors on the side of the chassis to remove it from the computer 2 Reverse this procedure to install the system board 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...ng subcomponents requires that you remove the display assembly from the computer 1 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and the bottom 3 of the bezel until it disengages from the display enclosure 2 Remove the display bezel 4 The bezel is available using spare part number L58134 001 3 If it is necessary to remove or replace the display panel use a tweezer to g...

Page 64: ...otate the top of the display panel onto the keyboard 3 to gain access to the display connector on the back of the panel 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ... 001 FHD 250 nits L61685 001 FHD 400 nits L63025 001 FHD 220 nits lock L63026 001 FHD 400 nits lock 7 Use the following steps to install a display panel a Remove the backing from the bottom of the new tape to install in the display enclosure 1 b Install the tape onto the left and right sides of the enclosure from the bottom 2 to the top 3 c Remove the backing from the top of the installed tape 4 C...

Page 66: ...ng spare part number L44581 001 9 If it is necessary to remove the display assembly from the computer a Disconnect the antennas from the WLAN module 1 select models only b Remove the antenna cables from the routing channel in the speaker 2 c Disconnect the display cable from the system board ZIF connector 3 and then remove the cable from the routing channel in the chassis 4 56 Chapter 6 Removal an...

Page 67: ...mputer 7 10 If it is necessary to remove the hinges from the display enclosure remove the two Phillips broad head M2 5 2 5 screws 1 and the Phillips M2 0 4 0 screw 2 from the bottom of each hinge 11 Slide the hinges toward the middle and then lift them from the enclosure 3 The display hinges are available using spare part number L45117 001 Component replacement procedures 57 ...

Page 68: ... from the enclosure 3 NOTE Models with dual antennas shown WLAN antennas are available using the following spare part numbers L45112 001 Dual antennas 13 If it is necessary to remove or replace the display camera cable use the following steps a Disconnect the cable from the ZIF connector on the camera module 1 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...o disengage it from the adhesive that secures it to the inside of the enclosure 2 and then remove the cable from the enclosure 3 Reverse this procedure to reassemble the display assembly Component replacement procedures 59 ...

Page 70: ... on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 37 5 Remove the display Display assembly on page 53 Remove the power connector cable 1 Remove the two Torx T8 2 5 4 0 screws from the right hinge 1 2 Rotate the hinge up from atop the power connector 2 3 Disconnect the cable from the system board 3 4 Remove the connector up and out of the computer 4 ...

Page 71: ...s after removing all other spared parts from the computer Table 6 13 Keyboard descriptions and part numbers Description Spare part number Keyboard top cover backlit L57504 001 Keyboard top cover no backlight L57505 001 Component replacement procedures 61 ...

Page 72: ...own arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must...

Page 73: ...hout saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Downloading a BIOS update on page 63 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only whe...

Page 74: ...een instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Turn on or restart the computer and when the HP logo appears press f9 to enter the Boot ...

Page 75: ... restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions...

Page 76: ...tant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic ...

Page 77: ...older on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading...

Page 78: ...rive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment...

Page 79: ... and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter th...

Page 80: ...HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 70 Chapter 8 Using HP PC Hardware Diagnostic...

Page 81: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Page 82: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Page 83: ... 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ...

Page 84: ... or 95 g Interface type SATA SATA Transfer rate 100 MB sec 100 MB sec Security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 3 ms Average 10 ms 13 ms Maximum 12 ms 24 ms Logical blocks 1 938 921 461 1 048 576 000 Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actu...

Page 85: ...1550 MB sec up to 1550 MB sec Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Interface type SATA 3 PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 1 000 215 216 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity...

Page 86: ... beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom ...

Page 87: ... one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ES...

Page 88: ...ller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using Computer Setup BIOS or by changing the Microsoft Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessibl...

Page 89: ...nagement Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility must be used for updating the firmware Only firmware u...

Page 90: ...ied Extensible Firmware Interface UEFI BIOS is an industry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of ...

Page 91: ...Custom Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot will not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the sel...

Page 92: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 93: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 94: ...8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label...

Page 95: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 85 ...

Page 96: ...rd area 9 left side 7 right side 5 Computer Setup navigating and selecting 62 restoring factory settings 62 starting 62 computer setup 62 computer specifications 73 connector power 6 D display assembly removal 53 spare part numbers 18 53 display bezel spare part numbers 18 display components 8 display panel product description 1 display rear cover spare part number 18 display specifications 74 doc...

Page 97: ...rs 16 30 microphone audio in jack product description 2 microphone mute light identifying 10 mini card product description 2 model name 1 N network jack identifying 5 nonvolatile memory 76 num lock light 10 O operating system product description 3 optical drive product description 2 P packaging guidelines 27 pointing device product description 3 ports HDMI 5 product description 2 USB powered 7 USB...

Page 98: ...are part numbers 16 21 33 specifications 75 speaker assembly removal 38 spare part number 17 38 speakers identifying 11 special keys using 12 specifications computer 73 display 74 hard drive 74 solid state drive 75 static electricity 25 Sure Start using 65 system board removal 50 spare part numbers 16 50 system memory removing personal data from volatile 76 system restore point creating 71 T therm...