23
Mini Groove™
8000MGDC
WARRANTY
The Mini Groove
™
Machine is fully warranted for one year from the date of purchase, against factory
defects in material and workmanship. Mail the Warranty Card and a copy of your invoice immediately,
to validate your guarantee.Should your machine require factory repairs, please call our Service Department
for a Repair Order Number (Tel.: 800.323.3295). The machine should be packed securely, along with a letter
clearly stating the nature of the problem, and returned to the factory. During the one year warranty period,
you will be billed for handling and shipping only.
If your HPC Key Machine should require service, please note the following information:
HOURS:
The HPC Service Center answers questions involving key machine repair and replacement parts
Monday through Friday from
8:00 am to 3:30 pm Central time
.
Please call
800-323-3295
(from the U.S. and Canada) or
847-671-6280
(from other countries).
REPAIRS:
We recommend the replacement of cutters, brushes and external parts, the preventive
maintenance and recalibration (as outlined in this manual) be the only repairs or adjustments that are done by
the user. Internal parts and mechanisms should be factory-repaired only. Additional repair charges may be
incurred by attempting to make these types of repairs by yourself.
FACTORY SERVICE
: If you need to send your HPC key machine in for repair, first call the HPC
Service Center to obtain a Repair Order number, then follow these instructions:
Include a letter explaining the problem you are having, as well as any other work you want done on the
machine. Make sure your business name, address and phone number, as well as the name of the contact person
are on the letter.
Your machine should be equipped with an HPC cutter when it is sent in for repairs. If you are sending in a
Blitz
™
or CodeMax
™
machine also include the Black Horseshoe Tip Stop to insure proper tip gauge
calibration. Please do not send in any other accessories (such as other cutters and code cards).
Pack the machine securely in a box strong enough to prevent damage during shipping (preferably the
original box). The Repair Order Number should be marked on the outside of the box.
All machines must be shipped prepaid. Collect shipments will not be accepted.
Our shipping address is:
HPC, Inc.
Attn. Service Center
3999 N. 25th Avenue
Schiller Park, IL 60176 USA
REPAIR CHARGES & ESTIMATES:
Upon receipt and evaluation of your machine our
technicians will provide a written estimate (by fax) of the repair charges. Some problems may be detected
only while the repair work is being done. If after informing you of the repair estimate it becomes apparent that
the cost will be higher, you will be notified of the additional charges before any additional work is done.
REPLACEMENT PARTS:
Key machine parts can be purchased through an Authorized HPC
Distributor or directly from the HPC Service Center. When ordering parts over the phone, please have the part
numbers and descriptions ready to expedite the ordering process. A parts listing and an exploded view drawing
is included in this manual. If the parts are needed urgently, express processing is available at an
additional charge.
PAYMENT:
Payment for parts and repair is required at the time of repair and before the parts are
shipped. We accept payment by credit card (Visa, Mastercard or Discover) or by check. Repaired machines
and parts can also be sent C.O.D. with an extra charge. If you wish to have your Authorized HPC Distributor
billed for the parts or repairs, the distributor must call us with approval of the billing and provide a purchase
order number for the parts or work being done, before the machine is repaired or parts are shipped.
Unless otherwise specified, key machines that are not under warranty will be shipped C.O.D. with an extra
charge after the repairs have been made.
LOANER MACHINES:
Sorry, but we do not have loaner machines available.
HPC SERVICE CENTER
