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Warranty
I. General Warranty
Water Filter Systems¹ (Excluding consumables) Manufactured or Assembled² by High Performance Filtration (HPF)
are covered under a 12-month Warranty Against Defects (Manufacturer’s Warranty). This warrants the water filter
system to be free from defects in material and workmanship for a period of 12 months from date of sale.
If applicable, HPF may cover the return freight in the form of a re-imbursement after the system has been inspected
and confirmed it is a valid warranty claim.
HPF will not cover any labour charge incurred by the consumer for the replacement or repair of a product. The
warranty is strictly parts only for the parts supplied by HPF. This warranty only applies to the original consumer of the
product and is non-transferable. If you have purchased the system through a re-seller, please contact them to
facilitate the warranty on your behalf. All replaced or exchanged parts become the property of HPF.
HPF does not cover the workmanship of the plumber who originally installed the system. Responsibility for damages
that occur during installation fall with the plumber.
II. Qualification for Warranty
As per Australian Plumbing Codes, all filter systems must be installed by a qualified plumber. The consumer is
responsible for keeping record and proof of installation in the form of an invoice and/or receipt.
Filter systems must be maintained as per HPF recommendations³ including the use of replacement filters, fittings and
components supplied by HPF. Failure to maintain the filtration systems using HPF supplied/approved products may
void warranty.
The warranty only applies if the product was used and/or installed in accordance with the user guide and/or
installation instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer
shall in no circumstance be held liable for damages consequential or otherwise or delays caused or faulty
manufacturing except as excluded by law.
Warranties need to be approved by HPF to ensure the product was not incorrectly used, installed, or claimed. False
and incorrect claims will be pursued at HPF’s discretion including chargeable inspection and transit costs incurred.
HPF does not take responsibility for retaining customer records, it is the consumer’s responsibility to retain all
invoices or proof of purchase from the original sale and ongoing maintenance records as proof of upkeep.
III. Exclusions
HPF Standard Warranty shall be void if the product sustains damage or failure resulting from any of the following:
•
If the system was not installed in accordance with the manufacturers instruction manual.
•
If your system(s) fails to be maintained in accordance with recommended servicing and as per the
manufacturers operating instructions.
•
Cross threading or damage to screws and/or threads
•
Unauthorised or abnormal use or operation.
•
Exposure to unsuitable environmental conditions*.
Warranty – Australia
This warranty is given by High Performance Filtration (Jacknel Pty Ltd ATF The J & N Family Trust). ABN 64 855 305
562 Located at 7/38 Jade Drive, Molendinar QLD 4214. Ph 07 5597 6142 & email info@hpfiltration.com.au
This warranty is provided in addition to other rights and remedies you have under law. Our products come with
guarantees which cannot be excluded under the Consumer Guarantees Act.
IV. Extended Warranty
The HPF-UV system is eligible for a conditional extended 4-year warranty (commencing no later than 12 months from
the sale date), to provide a total warranty period of 5 years. This extended warranty is subject to terms and
conditions outlined below. This extended warranty covers the below parts of the system.
•
Ultraviolet Chamber
•
20” Blue Housings & Centre Joiner
•
PVC Manifold (Between UV and Filter System.
•
HPF-UV Stainless Steel Frame & Enclosure
rev 1.0 | 30/09/2021
