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Extended Warranty Qualification
Extended Warranty is valid only if the following conditions are met:
•
The system was installed by a licenced plumber – proof of installation required in the form of an invoice for
the works.
•
The system was maintained in accordance with our recommendations in
Maintenance.
o
UV Parts & Filter cartridges must be genuine HPF products purchased through a registered HPF
supplier.
o
Proof of purchase for replacement parts also required.
Pro-Rata & Consumable Warranty
Some components are considered consumables including the Lamp, Quartz Thimble, O-Rings & Cartridges.
General
Warranty
does not apply to these consumables.
Pro-Rata warranty applies to:
•
UV Lamp
(12 months)
•
UV Ballast
(2 years)
Pro-Rata Warranty is determined by the period remaining of the components ‘Lifespan’ as dictated in the instruction
manual or advertisement. A discount of the remaining balance of value (in life) will be deducted from the price of a
new replacement part.
For example, A lamp has a successful warranty claim after 6 months from date of original invoice, the discount will be
50% from the next purchase of a replacement UV lamp. Pro-Rata Warranty only applies for a single use within the
pro-rata period (12 months).
Pro-Rata Warranty only applies to components purchased new at full list price or as part of an applicable UV system.
Due to a large range of factors, cartridges for the filter system are not covered under a warranty or pro—rata
warranty. Rather they are regulated based on consumer law of the cartridge being advertised correctly and fit for
purpose.
Definitions
¹ Water Filter Systems are defined as systems designed for drinking water under our Water filter Systems, Reverse Osmosis
Systems & Ultraviolet
Sanitation Categories – Excluding Cartridges and Shower Filters.
² Other products not manufactured or assembled by HPF are covered under the applicable manufacturer’s warranty.
³ HPF specifies recommended or required filter maintenance – see product information for further details. If a maintenance
schedule is not
specified, filter maintenance is required at least once per 12-month period.
* Unsuitable environmental conditions include but are not limited to; Excessive hot or cold, Weather extremes.
