Bluebird User’s Guide
87
Modem connection problems
You may encounter the following problems when using a modem. Additional troubleshooting
information is available in Connections Help on the Bluebird and ActiveSync Help on the
desktop computer.
Can’t dial out
•
Remove your Bluebird from the cradle. You cannot connect using a modem if your Bluebird
has an active connection with the desktop computer.
•
Verify that the modem is firmly seated and connected to your Bluebird and the telephone
jack.
•
Make sure the telephone line is analog. (Analog telephone lines transmit data in analog
instead of digital form. Your home telephone line is most likely analog, while office
telephone lines are often digital.)
•
If you create a modem connection for an external modem, select
Hayes Compatible on
COM1
as your modem. If you are using a modem card, select the modem card as your
modem.
•
To use an external modem, you need to use a NULL modem cable and appropriate adapters
to connect the external modem to your Bluebird.
•
Make sure the modem is waiting for a dial tone. Tap
and then
Settings
.
On the
Connections
tab, tap
Modem
. Tap your connection and tap
Next
twice. Make sure
Wait for
dial tone before dialing
is selected.
•
For international calls, allow more time for the call to go through. Tap
and then
Settings
.
On the
Connections
tab, tap
Modem
. Tap your connection and tap
Next
twice. Clear
Cancel
the call if not connected within
or increase the number of seconds allowed. For information
on dialing patterns, see Connections Help on the Bluebird.
Can dial out but can’t make a proper connection
•
Make sure the network to which you are trying to connect supports the Point-to-Point
Protocol (PPP). Your Internet service provider or network administrator can verify this.
•
Verify that the location is correct. Tap
and then
Settings
. On the
Connections
tab, tap
Modem
. On the
Dialing
tab, make sure that
Location
reflects your current location. Tap
Dialing Patterns
to make sure the correct sequence of numbers is being dialed. For
information on dialing patterns, see Connections Help on the Bluebird.
•
Verify that you are using the right phone number for the modem you are trying to reach Tap
and then
Settings
. On the
Connections
tab, tap
Modem
. Tap the connection and then
Next
and double -check the phone number you are trying to reach.
Connection is unreliable
•
Make sure the modem is firmly seated and connected to your Bluebird and the telephone
jack.
