Having hardware or connection problems?
Before calling for support, you can first use the Help app to troubleshoot or perform diagnostics on
your phone. This helps you in finding the problem cause, and in determining whether you can
resolve the problem or you need to call for support.
1.
From the Home screen, tap
, and then find and tap
Help
.
2.
On the Help screen, tap
and then tap
Troubleshooting
or
Diagnostics tools
to use a
troubleshooting wizard to check the basic hardware functions.
3.
You can also tap
Software updates
to check for new software updates if available.Software
updates may contain bug fixes and feature improvements.
49
Your first week with your new phone
