HTC VIVE Pro HMD, User Manual

Page 1: ...VIVE Pro HMD User guide...

Page 2: ...nty if accidentally damaged 45 When VIVE Pro is in use my TV remote isn t working What can I do 45 Controllers About the VIVE controllers 46 Charging the controllers 47 Turning the controllers on or o...

Page 3: ...space occupied by furniture for the play area 57 Will VR apps for seated standing only experiences work with room scale setup 57 How do I resolve download errors during VIVE Setup installation 57 I ca...

Page 4: ...ation that may only be applicable to some situations This is a tip A tip gives you an alternative way to do a particular step or procedure or lets you know of an option that you may find helpful This...

Page 5: ...et the following system requirements To find out if your computer is ready for VR download and run the Vive Quick Compatibility Check Component Recommended system requirements Minimum system requireme...

Page 6: ...as sensors that are tracked by the base stations The sensors on the headset are sensitive Do not cover or scratch the sensor lenses including the proximity sensor Front and side 1 Headset strap 2 Trac...

Page 7: ...set cable 3 Volume button 4 Adjustment dial 5 Head pad 6 Mic mute button Bottom and inner 1 Nose rest 2 Lens distance button 3 Mic 4 Interpupillary distance IPD knob 5 Face cushion 6 Proximity sensor...

Page 8: ...eeled off the protective film from the lenses 1 Loosen the strap by rotating the adjustment dial counter clockwise and then detach the Velcro fastener on the top band 2 Press the headset towards your...

Page 9: ...3 Rotate the adjustment dial clockwise until the headset fits snugly and then reattach the Velcro fastener on the top band 9 Headset and link box...

Page 10: ...ars until they re properly in place 5 Make sure that the headset cable passes through the cable clip at the back of the headset and is positioned straight down your back When taking the headset off re...

Page 11: ...meter ruler against your brow Use this measurement as a guide to adjust the distance between the lenses of the headset so that you ll have a better viewing experience To change the distance between th...

Page 12: ...or have long eyelashes you may need to increase the lens distance further from your face Only increase this distance as necessary as the closer the lenses are to your eyes the better your field of vie...

Page 13: ...the face cushion on page 26 1 To remove the face cushion peel off starting from both ends of the face cushion until it detaches from the headset 2 To replace the face cushion insert the tab on the fa...

Page 14: ...ible third party device to VIVE Pro HMD using a USB cable 1 Peel off the face cushion starting from both ends until it detaches from the headset 2 Pry open the compartment cover from its flap and then...

Page 15: ...n and push the tabs of the compartment cover onto their corresponding holes 5 Replace the face cushion by inserting its tab into the slot on the headset and then aligning the hook and loop strips 6 Co...

Page 16: ...arphones If you need to you can remove the headset earphones 1 Peel off the side cushions on the strap near the earphones 2 Use a cross shaped screwdriver PH00 to detach the earphone from the strap 16...

Page 17: ...4 Replace the cap with the screw you removed earlier After detaching the earphones make sure to put it in a safe place Do not squeeze or press down the earphones When storing do not put the earphones...

Page 18: ...se compatible 3 5mm audio earphones you ll need a type C to 3 5mm audio adapter 1 Remove the headset earphones first otherwise audio will still come out from it For details see Removing the headset ea...

Page 19: ...Pry open the compartment cover from its flap and then pull the cover out to access the ports on the headset 4 Insert the cable connector of your earphones on the USB Type C port 19 Headset and link bo...

Page 20: ...tab into the slot on the headset and then aligning the hook and loop strips Reattaching the head pad on the headset strap Always make sure that the head pad is attached to the headset 1 Hold the head...

Page 21: ...d s left side to align its tabs with the slots on the headset strap 5 Press the tabs on the head pad s left side into the slots on the headset strap to fully attach the head pad Updating headset firmw...

Page 22: ...green when the headset is on standby Red when an error is encountered with cables display or the like What is the dual camera used for The dual camera brings real world into VR Some VR content use th...

Page 23: ...n your computer s graphics card where the monitor is also connected Do not connect the DisplayPort cable to ports on the motherboard 5 Insert the headset cable connector side with triangle mark up to...

Page 24: ...4K 60Hz or higher This workaround does not guarantee compatibility Contact your computer or accessory manufacturer if you have questions Restarting the link box If you need to restart the link box fo...

Page 25: ...ding cable tips This will prevent the headset lenses from being scratched When not in use store the headset with the lenses pointed away from direct sunlight Failure to do so may damage the headset di...

Page 26: ...an Air dry at room temperature Don t tumble dry iron or expose it to direct sunlight Don t scrub wring or bleach Don t dip or soak in water Cleaning the headset lenses 1 Use the cleaning cloth provide...

Page 27: ...safekeeping 1 Face cushion 2 Compartment cover 3 Headset cable Follow these steps to properly detach the accessories from the headset Peel off the face cushion starting from both ends until it detach...

Page 28: ...Unplug the headset cable After removing the accessories the headset you ll send for return should look like the following 28 Headset and link box...

Page 29: ...asier access to the connector slots pull up the headset strap L L 2 Align and reinsert the headset cable connector side with round mark up to the port with the corresponding round mark You ll hear a c...

Page 30: ...sses through the ridge and the cable clip at the back of the headset L Replace the compartment cover Align the tabs on the cover with the holes on the compartment and then push the cover until it snap...

Page 31: ...ck Settings Developer and then make sure that Direct Mode is enabled 3 Right click the icon and then click Reboot Vive headset 4 Wait for the reboot process to complete Check the cable connections Mak...

Page 32: ...puter s graphic card Restart the SteamVR app If you still get an error reboot your computer and reopen the SteamVR app For more information you may refer to the SteamVR Troubleshooting page My headset...

Page 33: ...teamVR app and then tap Create system report 3 Make sure that VIVE Pro devices connect via a USB xHCI port rather than to a port from a specific manufacturer which might have a compatibility issue wit...

Page 34: ...such as from HTC U11 are compatible with Vive However HTC accessories such as the type C to 3 5mm adapter currently only works with smart phones Is there a way to also hear from the computer what s in...

Page 35: ...you re not connecting to a USB port on your computer that s labeled for a specific function such as for USB BIOS Flashback by its manufacturer When the issue happens try connecting to another USB 3 0...

Page 36: ...se stations are turned on they may affect some nearby infrared sensors such as those used by an IR TV remote control 1 Status light 2 Front panel 3 Channel indicator recessed 4 Power port 5 Channel bu...

Page 37: ...e stations or even place it on stable book cases Just avoid using unstable mounting solutions or surfaces that are prone to vibration 2 Adjust the base stations so that the front panels are facing tow...

Page 38: ...Once turned on do not move or adjust the angles of the base stations as it could disrupt the tracking process Otherwise you will need to set up the play area again 38 Base stations...

Page 39: ...head height ideally more than 2 m 6 ft 6 in Secure the base stations in a location where they can t be easily jostled or moved Each base station has a 120 degree field of view so it s ideal to adjust...

Page 40: ...t anchors before screwing mounts in 2 Rotate the base station to screw it onto the threaded ball joint Do not screw the base station all the way in only enough to be stable and oriented correctly 3 Ti...

Page 41: ...etected by the SteamVR app the firmware update will start automatically Do not unplug the micro USB cable or power cable any time before the firmware update is complete Doing so could result in a firm...

Page 42: ...ee the icon mouse over it to check if the firmware is out of date If so click Update base station firmware 8 Follow the on screen instructions to complete the process Do not unplug the power cable any...

Page 43: ...e hardware may be purchased separately from the Accessories tab on www vive com product Try the following methods to troubleshoot the issue Turn the base station off and on again Make sure that you ve...

Page 44: ...set VIVE controllers 2018 VIVE Tracker 2018 Do I need to use the sync cable The hardware may be purchased separately from the Accessories tab on www vive com product In general you don t need to conne...

Page 45: ...t panels are cracked When VIVE Pro is in use my TV remote isn t working What can I do The hardware may be purchased separately from the Accessories tab on www vive com product The base stations may af...

Page 46: ...uct Use the controllers to interact with objects in the VR world The controllers have sensors that are tracked by the base stations The sensors on the controllers are sensitive Do not cover or scratch...

Page 47: ...on press the System button until you hear a beeping sound To turn the controller off press and hold the System button until you hear a beeping sound When you quit the SteamVR app the controllers will...

Page 48: ...hen adjust the lock to tighten the lanyard comfortably around your wrist Updating controller firmware The hardware may be purchased separately from the Accessories tab on www vive com product 1 From y...

Page 49: ...roller is placed inside the play area Turn the controller off and on again to reactivate the tracking Restart the SteamVR app If you still get an error reboot your computer and reopen the SteamVR app...

Page 50: ...ble and adapter and plug the adapter to a different power outlet On the SteamVR dashboard check if the controllers are detected If controllers are detected but the LED light is off it may indicate an...

Page 51: ...ries tab on www vive com product Do the following steps to recover your controller from bootloader mode 1 Using a micro USB cable connect the controller to one of your computer s USB ports 2 From your...

Page 52: ...ithin the play area VIVE Pro is designed for room scale setup but you can also use it for standing and seated experiences Planning your play area Before choosing your setup make sure that you have eno...

Page 53: ...following Move furniture and other obstacles like pets out of the play area Place your computer next to your play area The headset cable extends around 5 m 16 ft 4 in from your computer Make sure that...

Page 54: ...le and follow the prompts to complete the process Once you ve completed the room setup you need to run it again if you moved or adjusted the angles of the base stations or if you transfer your VIVE VR...

Page 55: ...ompts and follow the on screen instructions to complete the process When tracing the boundaries of the play area make sure that the floor is cleared Do not trace across space occupied by things such a...

Page 56: ...ly updated for accuracy and completeness For the latest version check www vive com After setting up how do I turn the VIVE system on 1 From your computer open the SteamVR app 2 Make sure your base sta...

Page 57: ...headset and controllers are tracked within the play area To set or reset the seated position while in VR do the following 1 Press the System button to bring up the System Dashboard 2 Select General 3...

Page 58: ...is helpful if you re expecting someone to call your phone or ring your door bell The sound volume will be lower while the headset mic will be active to detect tones in the room Meanwhile enable Sound...

Page 59: ...the setting Listening at a high volume for an extended period of time may damage your hearing System Dashboard settings System Dashboard The System Dashboard serves as your central point of entry in...

Page 60: ...lect Open image folder 5 Exit the current app to apply the changes VIVEPORT app settings Changing the VIVE system language Once you change the language on the VIVEPORT app the language used in the VIV...

Page 61: ...st time that you open the VIVE app review the prompts and tap Allow 3 On both your computer and phone click Get started Make sure that Bluetooth is turned on and that your phone is discoverable 4 From...

Page 62: ...fications on page 62 Checking your notifications Conveniently review notifications from your phone without leaving VR To receive notifications while in VR you need to pair your phone with VIVE Pro fir...

Page 63: ...the VIVE Pro system You can choose which notifications you want to get on your phone s VIVE app settings Can I receive notifications from more than one phone on VIVE Pro Currently only one phone is su...

Page 64: ...number 760 remote 250820 screenshots What can I do if I m having issues with the SteamVR app The problem could be due to missing or corrupt files in the SteamVR app Make sure that your installation i...

Page 65: ...VR Troubleshooting page How can I opt in to SteamVR Beta 1 From your computer open the Steam app 2 Under Library right click SteamVR and then click Properties 3 Select the Betas tab 4 Under Select the...

Page 66: ...ation with or endorsement of or by HTC Corporation Not all marks listed necessarily appear in this User Guide Screen images contained herein are simulated HTC shall not be liable for technical or edit...

Page 67: ...utting on 8 replacing the face cushion 13 L Link box about 22 connecting the headset 23 P Phone notifications checking 62 choosing 61 editing replies 62 receiving 62 Play area about 52 choosing 53 roo...