Troubleshooting
If you encounter with any problem when using the thermal image device,
please use the following table for repair.If the problems are not solved,
please cut off the power supply and contact with the manufacturer.
Failure phenomenon
The thermal imaging
device cannot start
The thermal imaging
device powers off
automatically
Failure cause
The battery is not
installed
The power of the battery
is used up
Solution
Install the battery
Replace with new
battery or charge it
The power of the
battery is used up
Replace with new
battery or charge it
The time set for
automatic power off
is due
Restart or change the
time for automatic power
off after restarting
(refer to 5.1)
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After-sale Service of the Product
Respected customers:
Thank you for purchasing the product of our company. The product carries a
warranty period from the date of sale.
During the warranty period of the product, if installation and use is made
according to the user manual at normal environment and conditions, users
may enjoy free repair service by warranty voucher for faulty product caused
by raw materials and manufacturing process. The warranty voucher should
be kept properly by the users and will not be reissued if lost.
In order to avoid problems during the use process, our company suggests
that you familiarize with the user manual of the product first before the
product is used.
The following conditions are not within the warranty scope:
1. Unable to show the original of effective warranty voucher.
2. The product installation does not comply with product requirements and
relevant specification, which causes damage;
3. The damage is caused due to that users use and store it improperly or
dismantle and repair it without permission and other reasons;
4. Damage caused by natural disasters (earthquake, flood and lightning
stroke) and external disasters;
5. Exceed the warranty period.
1. The product enjoys warranty service within one year from the purchase date
if it is used normally and not dismantled and is confirmed by warranty personnel
for product quality problem. Repair will be provided at any condition.
2. The warranty voucher should be filled at the time of purchase. It should be
carried for product maintenance.
Customer’s
name
Warranty record:
Considerations:
1. If the product malfunction, repair or replacement with new or good
product is made according to the condition after the product is inspected.
2. For product exceeding the warranty period, determine whether to repair
or replace the part after inspection for the product is performed. Relevant
expense will be charged for all types of repair and replacement of parts and
components according to actual condition.
Purchase
date
Product type
Distributor
