lp-548 Rev. 000 Rel. 004 Date 1.11.19
15
Communication Adapter Limited Warranty
One year warranty to assure your complete satisfaction.
HTP warrants each Communication Adapter to be free from defects in
material and workmanship according to the following terms, conditions, and
time periods.
UNLESS OTHERWISE NOTED THESE WARRANTIES COMMENCE
ON THE DATE OF INSTALLATION. This limited warranty is only available to the
original consumer purchaser
(herinafter “Owner”) of this product, and is
non-transferable.
COVERAGE
A. Should a defect or malfunction occur within the above-stated warranty
period due to defective material or workmanship, malfunction, or failure
to comply with the above warranty, with such defects or malfunctioning
having been verified by an authorized HTP representative, then HTP will
replace the defective or malfunctioning adapter with a replacement of the
nearest comparable model available at the time of replacement. Replacement
adapters will be warranted for ninety (90) days.
B. In the event of a failure of a replacement adapter due to defective material
or workmanship, malfunction, or failure to comply with the above warranty,
HTP reserves the right to refund to the Owner the published wholesale price
available at the date of manufacture of the original adapter.
C. If, at the time of a request for service the Owner cannot provide a copy of
the original sales receipt, the warranty period for the adapter shall then be
deemed to have commenced thirty (30) days after the date of manufacture of
the adapter and NOT the date of installation, and be covered by the unexpired
portion of the warranty detailed above.
D. It is expressly agreed between HTP and the Owner that repair, replacement,
or refund are the exclusive remedies of the Owner.
E. HTP will not accept claims from the Owner for labor costs incurred by any
person as a result of the repair, replacement, removal, or reinstallation of a this
product or any component thereof.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any adapter purchased from an unauthorized dealer.
2. Any adapter not installed by a qualified heating installer/service technician,
or installations that do not conform to ANSI, CSA, and/or UL standards, as well
as any applicable national or local building codes / ordinances and electrical
trade practices.
3. Any damages, malfunctions, or failures due to improper installation.
4. Service trips to teach the Owner how to install, use, maintain, or to bring
the adapter installation into compliance with local building codes and
regulations.
5. Any failed components not manufactured by HTP as part of the adapter.
6. Adapters repaired or altered without the prior written approval of HTP.
7. Damages, malfunctions, or failures resulting from failure to operate and
maintain the adapter in accordance with the manufacturer’s provided
instructions.
8. Failure caused by improper sizing of the electric service voltage, wiring or
fusing.
9. Damages, malfunctions, or failures caused by operating the adapter
with modified, altered, or unapproved components, or any component /
attachment not supplied by HTP.
10. Damages, malfunctions, or failures caused by abuse, accident, fire, flood,
freeze, lightning, acts of God, electrical spikes and the like.
11. Failures (leaks) caused by operating the adapter in a corrosive or
contaminated atmosphere, as well as any damage or failure resulting from
contaminated air, including, but not limited to, dirt, dust, or water being
introduced into the adapter or its components.
12. Adapters replaced for cosmetic reasons.
13. Adapters that are not defective, but must be replaced during the warranty
period as a result of reasonable wear and tear.
14. Components of the adapter that are subject to warranties, if any, given by
their manufacturers; HTP does not adopt these warranties.
15. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
16. Adapters installed outside the fifty states (and the District of Columbia) of
the United States of America and Canada.
17. Any labor charges incurred by any person in connection with the
examination or replacement of this product or parts claimed by the Owner
to be defective.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made immediately upon finding
the issue. First, please consult the HTP Warranty Wizard (http://www.
htproducts.com/Warranty-Wizard.html) to check warranty eligibility. You
may also contact HTP Technical Support at 1-800-323-9651 for questions or
assistance. Warranty coverage requires review and approval of the issue with
HTP Technical Support or through the Warranty Wizard prior to a full unit
replacement. Any claim for warranty reimbursement will be rejected if prior
approval from HTP is not obtained in advance of a full unit replacement. Final
determination will be made as part of the warranty claim process.
When submitting a warranty claim the following items are required:
1. Proof of purchase or installation of the product –
Typically a copy of
the invoice from the installing contractor, the receipt of the purchase of the
product, or an original certificate of occupancy for a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas fired products, a picture of the venting, including how it exits
the building
All claims will be reviewed by HTP within three (3) business days. If additional
information is required and requested by the HTP Claims Department you will
have thirty (30) days to provide it. When all requested information is provided
HTP will respond within three (3) business days. The claim will be automatically
closed if requested information is not provided within thirty (30) days. Claims
will not be reopened without HTP Warranty Supervisor approval.
During the claims process a product that must be replaced will be given a
designation of either a) field scrap, or b) return to HTP. If the product must
be returned to HTP, the returned product must arrive at HTP within thirty
(30) days of the date of our request to return the product. After receipt of
the returned product HTP may require as many as thirty (30) additional days
for product testing.
NOTE: Any components or heaters returned to HTP
for warranty analysis will become the property of HTP and will not be
returned, even if credit is denied.
If you have questions about the coverage of this warranty, please contact
HTP at the following address or phone number: HTP, 272 Duchaine Blvd., New
Bedford, MA, 02745, Attention: Warranty Service Department, 1(800) 323-
9651.
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to shipping charges, delivery expenses,
or administrative fees incurred by the Owner in repairing or replacing the
Communication Adapter. This warranty does not extend to any labor costs
incurred by any person as a result of the repair, replacement, removal, or
reinstallation of a water heater or any component thereof. All such expenses
are the Owner’s responsibility.
LIMITATIONS OF THIS HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE
AND ANY OBLIGATION, LIABILITY,
RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT ARISING
FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES OF THE
OWNER SHALL BE LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION
OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL
DAMAGES INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST
PROFIT OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF
HTP TO MEET ANY OBLIGATION UNDER THIS AGREEMENT INCLUDING THE
OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE.
NO AGREEMENT
VARYING OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND SIGNED
BY A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES STATED HEREIN
ARE NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE ORIGINAL
OWNER ONLY.
NO OTHER EXPRESS WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may also
have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so this
limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to this adapter manufactured
and sold by HTP. HTP neither assumes nor authorizes anyone to assume for it
any other obligation or liability in connection with said adapters.
HTP reserves the right to change specifications or discontinue models
without notice.
