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15. Damages, malfunctions, or failures caused by improper conversion from
natural gas to LP gas or LP gas to natural gas.
16. Damages, malfunctions, or failures caused by operating the boiler on
Natural Gas or LP gas with average sulfur rates greater than 30 mg/m
3
.
17. Damages, malfunctions, or failures caused by operating the boiler with
modified, altered, or unapproved components, or any component / attachment
not supplied by HTP.
18. Damages, malfunctions, or failures caused by abuse, accident, fire, flood,
freeze, lightning, electrochemical reaction, acts of God and the like.
19. Failures (leaks) caused by operating the boiler in a corrosive or contaminated
atmosphere.
20. Damages, malfunctions, or failures caused by operating an empty or
partially empty boiler (“dry firing”), or failures caused by operating the boiler
when it is not supplied with water, free to circulate at all times.
21. Any damage or failure of the boiler due to the accumulation of solid
materials or lime deposits.
22. Any damage or failure resulting from improper water chemistry. See
installation manual for full water chemistry requirements.
23. Any damages, malfunctions, or failures resulting from the use of dielectric
unions.
24. Boilers replaced for cosmetic reasons.
25. Components of the boiler that are not defective, but must be replaced
during the warranty period as a result of reasonable wear and tear.
26. Components of the boiler that are subject to warranties, if any, given by
their manufacturers; HTP does not adopt these warranties.
27. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
28. Boilers installed outside the fifty states (and the District of Columbia) of the
United States of America and Canada.
29. Boilers moved from the original installation location.
30. Boilers that have had their rating labels removed.
Extended Limited Warranty Registration
To register for the Extended Limited Warranty, complete the registration form
located on the HTP website at http://www.htproducts.com/Warranty-Wizard.
html within six (6) months of installation. The form must be completed in full
with owner name, email address, and phone number, the address where the
unit is installed and installation date, and unit model and serial numbers. Proof
of purchase is required, and may be an invoice for the product, or a bill from
an installing contractor that clearly documents the installation of the unit. To
be valid, proof of purchase must also include the unit serial number. Proof of
purchase may be typed or hand written. Submit the proof of purchase to HTP
via the directions provided on the website.
NOTE:
When registration is complete, retain proof of the Extended Limited
Warranty registration. Proof of Extended Limited Warranty registration must
be presented when making a warranty claim in order for the Extended Limited
Warranty to be valid.
Procedures for Warranty Service Requests
1. Any claim for warranty assistance must be made immediately upon finding
the issue. Contact your installing contractor or service provider. DO NOT CALL
HTP. If your contractor or qualfied service technician requires further help, they
will contact HTP directly.
NOTE: HTP cannot provide technical assistance unless you are a licensed
and trained qualified service technician.
2. If the contractor or qualified service technician determines that the issue
may be covered by warranty, consult the HTP Warranty Wizard (http://www.
htproducts.com/Warranty-Wizard.html) to check warranty eligibility. You
may also contact HTP Technical Support at 1-800-323-9651 for questions or
assistance. Warranty coverage requires review and approval of the issue with
HTP Technical Support or through the Warranty Wizard prior to a full unit
replacement. Any claim for warranty reimbursement will be rejected if prior
approval from HTP is not obtained in advance of a full unit replacement. Final
determination will be made as part of the warranty claim process.
3. When submitting a warranty claim the following items are required:
a. Proof of purchase or installation of the product –
Typically a copy of
the invoice from the installing contractor, the receipt of the purchase of the
product, or an original certificate of occupancy for a new home.
b. Clear pictures (or video) of the following:
i. Serial number tag (sticker)
ii. The product
iii. The product issue / failure whenever possible
iv. A picture of the piping near the product
v. For gas fired products, a picture of the venting, including how it exits
the building
All claims will be reviewed by HTP within three (3) business days. If additional
information is required and requested by the HTP Claims Department you will
have thirty (30) days to provide it. When all requested information is provided
HTP will respond within three (3) business days. The claim will be automatically
closed if requested information is not provided within thirty (30) days. Claims
will not be reopened without HTP Warranty Supervisor approval.
During the claims process a product that must be replaced will be given a
designation of either a) field scrap, or b) return to HTP. If the product must be
returned to HTP, the returned product must arrive at HTP within thirty (30) days
of the date of our request to return the product. After receipt of the returned
product HTP may require as many as thirty (30) additional days for product
testing.
NOTE: Any components or heaters returned to HTP for warranty analysis
will become the property of HTP and will not be returned, even if credit
is denied.
4. HTP will replace or credit components under warranty only. Credits are issued
to the authorized wholesaler at their cost, so do not purchase replacement
component(s) from suppliers with hopes of receiving 100% credit.
5. Take care to maintain records of all regular maintenance and combustion
efficiency test results (showing appropriate adjustment settings), as these will
be required for any warranty claim.
6. If you have questions about the coverage of this warranty, please contact
HTP at the following address or phone number: HTP, 272 Duchaine Blvd., New
Bedford, MA, 02745, Attention: Warranty Service Department, 1(800) 323-9651.
Service, Labor, and Shipping Costs
Except when specifically prohibited by the applicable state law, the Owner,
and not the Manufacturer, shall be liable for and shall pay for all charges for
labor or other expenses incurred in the removal, repair, or replacement of any
component(s) claimed to be defective or any expense incurred to remedy any
defect in the product. Such charges include, but are not necessarily limited to:
1. All freight, shipping, handling, and delivery costs of forwarding
replacement component(s) to the owner.
2. All costs necessary or incidental in removing the defective component(s)
and installing replacement component(s).
3. All administrative fees incurred by the Owner, as well as material required
to complete, and/or permits required for, installation of replacement
component(s), and
4. All costs necessary or incidental in returning the defective component(s) to
a location designated by the manufacturer.
LIMITATIONS OF THIS HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE
AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT
LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES ALLEGED TO
HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY OBLIGATION
UNDER THIS AGREEMENT INCLUDING THE OBLIGATION TO REPAIR AND
REPLACE SET FORTH ABOVE.
NO AGREEMENT VARYING OR EXTENDING
THE FOREGOING WARRANTIES, REMEDIES OR THIS LIMITATION WILL
BE BINDING UPON HTP. UNLESS IN WRITING AND SIGNED BY A DULY
AUTHORIZED OFFICER OF HTP. THE WARRANTIES STATED HEREIN ARE
NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE ORIGINAL
OWNER ONLY.
NO OTHER EXPRESS WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may also have
other rights that vary from state to state. Some states do not allow the exclusion
or limitation of incidental or consequential damages so this limitation or
exclusion may not apply to the Owner.
These are the only written warranties applicable to this boiler manufactured
and sold by HTP. HTP neither assumes nor authorizes anyone to assume for it
any other obligation or liability in connection with said boilers.
HTP reserves the right to change specifications or discontinue models without
notice.
