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LP-447 Rev. 7.7.17

3

Part 1 - Product and Safety Information

User -

 Have this appliance serviced / inspected annually by a 

qualified service technician.

FAILURE TO ADHERE TO THE GUIDELINES AND WARNINGS 

IN THIS MANUAL CAN RESULT IN SUBSTANTIAL PROPERTY 

DAMAGE, SEVERE PERSONAL INJURY, OR DEATH.

The combustion chamber insulation in this product contains 

ceramic fiber material. Ceramic fibers can be converted 

to cristobalite in very high temperature applications. The 

International Agency for Research on Cancer (IARC) has concluded, 

“Crystalline silica inhaled in the form of quartz or cristobalite from 

occupational sources is carcinogenic to humans (Group 1).” DO 

NOT, UNDER ANY CIRCUMSTANCES, OPEN THE COMBUSTION 

CHAMBER OF THIS APPLIANCE! The combustion chamber of 

this appliance may be opened by a qualified service technician 

ONLY. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN 

SUBSTANTIAL PROPERTY DAMAGE, SEVERE PERSONAL INJURY, OR 

DEATH.

OPERATING INSTRUCTIONS

1. STOP! DO NOT use this appliance unless it is completely filled 

with water.

2. Ensure electrical power to the appliance is powered OFF.

3. This appliance is equipped with an ignition device which 

automatically lights the burner. DO NOT attempt to light the 

burner by hand.

4. Turn the gas shut-off valve clockwise to the “OFF” position. 

Do not force.

5. Wait five (5) minutes to clear out any gas. If you smell gas, 

STOP! Follow the information on page 2, this manual. If you 

don’t smell gas, go to the next step.

6. Turn manual gas shut-off valve to the “ON” position.

7. Turn ON electrical power to the appliance.

8. Generate a call for hot water by opening a hot water faucet 

in the system.

9. If the appliance will not operate, follow the instructions 

on page 2 to turn off the gas to the appliance. Then call your 

service technician or gas supplier.

Proper care of this appliance is the user’s / owner’s responsibility.

It is the user / owner’s responsibility to know the location of the 

gas shut-off valve and how to operate it. Immediately close the 

gas shut-off valve if the appliance is subjected to fire, overheating, 

flood, physical damage, or any other damaging condition that 

might affect the operation of the unit. Have the appliance checked 

by a qualified technician before resuming operation.
DO NOT use this appliance if ANY part has been under water. 

Immediately call a qualified technician to inspect the appliance 

and replace any part of the control system or gas control which 

has been under water.
DO NOT power up the appliance unless the gas and water supply 

valves are fully opened. Make sure the fresh air intake pipe and 

exhaust vents are open and functional.
DO NOT attempt to install, repair, or service this appliance. 

Contact a qualified technician if the appliance needs repair or 

maintenance. Ask your gas supplier for a list of qualified service 

providers.
DO NOT use spray paint, hair spray, or any other flammable 

sprays near the appliance or near the exterior fresh air intake pipe 

termination. DO NOT place any items in or around the exterior 

exhaust vent termination and/or fresh air intake pipe that could 

restrict or block the flow in or out of the vent system.

All safety devices must be tested after the appliance is installed.
Always verify proper appliance operation after servicing.
If an Error or Fault Code is displayed on the appliance contact a 

qualified service technician.
The gas ignition system components must be protected from water 

(dripping, spraying, rain, etc.) during appliance operation and service 

(circulator replacement, condensate trap, control replacement, etc.)
This appliance features a factory installed overheating prevention 

device. This limit provides appliance shutdown in the event that 

the appliance water temperature exceeds the set point of the limit 

control. Certain local codes require additional water temperature 

limiting devices.

Failure to follow the warnings in this manual could result in property 

damage, personal injury, or death.

Attempting to operate this appliance on a gas supply other than 

specified on the rating plate will result in improper appliance 

operation, and could result in property damage, personal injury, or 

death.
Call a qualified service technician if repair of the gas pipeline or 

replacement of the gas regulator is necessary.
Exhaust gas entering the living space can cause carbon monoxide 

poisoning. If exhaust gas should leak into the living space:

• 

Shut down the appliance.

• 

Close the gas valve.

• 

Open windows for ventilation.

Immediately call a qualified service technician to inspect the 

appliance and exhaust vent pipe. Any damages to the exhaust vent 

pipe should be repaired immediately. 
DO NOT store flammable or combustible materials near this 

appliance.
DO NOT wipe the appliance or control panel with a wet cloth. 
DO NOT shut off the appliance for long periods of time during 

potentially freezing conditions. 
Ensure exposed water pipes are thermally insulated to prevent 

damage due to freezing conditions. If the appliance is not to be 

used for an extended period of time during freezing conditions, shut 

down the system and completely drain the appliance.
If the water pipes should freeze, thaw the pipes with a hair dryer or 

other electric heating device. If this does not work, call a qualified 

service technician.

DO NOT attempt to disassemble this appliance. If repairs are 

required, contact a qualified service technician.

DO NOT touch the exhaust vent or hot water pipes during appliance 

operation. 
If using indirect water heating be careful when opening a hot water 

faucet. Always be careful when draining water from the appliance. 

Water temperature over 125

o

F can instantly cause severe burns, 

or death, from scalds. Children, disabled, and elderly are at the 

highest risk of being scalded. See instruction manual before setting 

temperature at appliance. Feel water before bathing or showering!

A. Appliance Operation

•  Do not block flow of the appliance exhaust vent or intake pipe.

•  Should overheating occur or gas supply fail to shut off, do 

not turn off or disconnect electrical supply to the circulator. 

Instead, shut off the gas supply at a location external to the 

appliance following the instructions on page 2.

•  Do not use this appliance if any part has been under water. 

Immediately call a qualified service technician to inspect the 

appliance and replace any part of the control system or gas 

control that has been under water.

Summary of Contents for VWH Series

Page 1: ...SMELL GAS Do not try to light any appliance Do not touch any electrical switch Do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be provided by a qualified installer service agency or the gas supplier User s Information M...

Page 2: ... 5 Part 2 Combustion Air Contamination Prevention 5 Part 3 Maintenance Schedule 5 A Service Technician 5 B Owner Maintenance 6 Part 4 Maintenance Procedures 6 A Daily Maintenance 6 B Monthly Maintenance 7 C 6 Month Maintenance 7 D Annual Maintenance To be performed by a Qualified Service Technician 8 Part 5 Troubleshooting 9 Maintenance Notes 10 ...

Page 3: ...r block the flow in or out of the vent system All safety devices must be tested after the appliance is installed Always verify proper appliance operation after servicing If an Error or Fault Code is displayed on the appliance contact a qualified service technician The gas ignition system components must be protected from water dripping spraying rain etc during appliance operation and service circu...

Page 4: ...ing in flue gas spillage and or water leakage possible substantial property damage severe personal injury or death If the appliance combustion air intake is located in any area likely to cause or contain contamination or if products which would contaminate the air cannot be removed the intake must be re piped and terminated to another location DO NOT re pipe ventilation system on your own Call a q...

Page 5: ...g is undamaged and in good condition Check the pressure relief valve Check the condensate drain system If applicable check the condensate neutralizer and ensure it is full of condensate neutralizing marble chips Every 6 Months Check appliance piping and gas supply piping for corrosion or signs of potential leakage Part 4 Maintenance Procedures The appliance must be inspected and serviced annually ...

Page 6: ...low the appliance to operate correctly contact your qualified service technician to inspect the appliance and the vent system C 6 Month Maintenance Check Primary and Gas Piping Remove the appliance cover and perform a gas leak inspection following Operating Instructions page 2 this manual If gas odor or leak is detected follow procedures on page 2 Call a qualified service technician Visually inspe...

Page 7: ... weep contact a qualified service technician to inspect the valve and system If water does not flow from the valve when you completely lift the lever the valve or discharge line may be blocked Immediately shut the appliance down per instructions on page 2 and call a qualified service technician to inspect the valve and system D Annual Maintenance To be performed by a Qualified Service Technician C...

Page 8: ...eater Make sure any filters in the cold water supply line are not clogged with debris Make sure the appliance is connected to the correct gas supply Hot Water Temperature Fluctuates VWH Models Make sure any filters in the cold water supply line are not clogged with debris Make sure the appliance is connected to the correct gas supply Make sure the supply gas pressure is sufficient Blower Continues...

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