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LP-447 Rev. 7.7.17

5

Part 3 - Maintenance Schedule

A. Service Technician

The following maintenance should be performed by a qualified 

service technician annually:

General

•  Attend to any reported problems.
•  Inspect the interior of the appliance; clean and vacuum if 

necessary.

•  Clean the condensate trap and fill with fresh water.
•  If applicable, check the condensate neutralizer and ensure it 

is full of condensate neutralizing marble chips.

•  Check for leaks: Water, gas, flue, and condensate.
•  Verify exhaust vent and intake piping are in good condition 

and sealed tight.

•  Check exhaust vent and intake pipe bracing. Ensure bracing 

is undamaged and in good condition.

•  Check appliance water pressure, piping, and expansion tank.
•  Check control settings.
•  Check ignition electrode. Sand off any white oxide. Clean 

and reposition.

•  Check ignition and ground wiring.
•  Check all control wiring and connections.
•  Check burner flame pattern (stable and uniform).

Additional Items if Combustion or Performance is Poor

•  Ensure appliance is connected to the proper gas type.
•  Ensure appliance is connected to proper electrical power 

supply.

•  Check the water valves and gas shut-off valve. Ensure all are 

fully open.

•  Clean heat exchanger and flue ways.
•  Remove burner assembly and clean burner head using 

compressed air only.

The service technician should review service with the owner after 

the maintenance items are completed.

B. Owner Maintenance

Periodically

•  Check area around the appliance.
•  Check and remove any blockage from the outdoor exhaust 

vent and intake pipe terminations. DO NOT perform this 

maintenance if exhaust vent and intake pipe terminations are 

in difficult to reach locations.

•  Check the temperature / pressure gauge.

Monthly

•  VERY IMPORTANT:

 Check / test carbon monoxide detectors to 

ensure proper operation per the manufacturer’s instructions.

•  Check exhaust vent and intake piping.
•  Check exhaust vent and intake pipe bracing. Ensure bracing is 

undamaged and in good condition.

•  Check the pressure relief valve.
•  Check the condensate drain system.
•  If applicable, check the condensate neutralizer and ensure it is 

full of condensate neutralizing marble chips.

Every 6 Months

Check appliance piping and gas supply piping for corrosion or signs of 

potential leakage.

Part 4 - Maintenance Procedures

The appliance must be inspected and serviced annually, preferably 

at the start of the heating season, by a qualified service technician. 

In addition, the maintenance and care of the appliance as outlined 

in this manual must be performed by the user/owner to assure 

maximum efficiency and reliability. Follow the maintenance 

procedures given throughout this manual. Failure to perform the 

service and maintenance or follow the directions in this manual 

could damage the appliance or system components, resulting in 

substantial property damage, severe personal injury, or death.

Check the Surrounding Area

A. Daily Maintenance

To prevent the potential of substantial property damage, severe 

personal injury, or death, eliminate the materials listed in Table 

1 from the area surrounding the appliance and the vicinity of the 

combustion air intake. If contaminates are found:

•  Remove products immediately from the area.
•  If contaminates have been there for an extended period, call 

a qualified service technician to inspect the appliance for 

possible damage from acid corrosion.

If products cannot be removed, immediately call a qualified service 

technician to re-pipe the combustion air intake piping away from 

the contaminated areas.

Combustible/Flammable Materials

Do not store combustible materials, gasoline, or other flammable 

vapors or liquids near the appliance. If found, remove these materials 

immediately.

Air Contaminates

If allowed to contaminate combustion air, products containing chlorine 

or fluorine will produce acidic condensate that will cause significant 

damage to the appliance. Read the list of potential contaminates and 

areas likely to have these contaminates in Table 1, Part 2. If any of 

these contaminates are in the room where the appliance is located, or 

Summary of Contents for VWH Series

Page 1: ...SMELL GAS Do not try to light any appliance Do not touch any electrical switch Do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be provided by a qualified installer service agency or the gas supplier User s Information M...

Page 2: ... 5 Part 2 Combustion Air Contamination Prevention 5 Part 3 Maintenance Schedule 5 A Service Technician 5 B Owner Maintenance 6 Part 4 Maintenance Procedures 6 A Daily Maintenance 6 B Monthly Maintenance 7 C 6 Month Maintenance 7 D Annual Maintenance To be performed by a Qualified Service Technician 8 Part 5 Troubleshooting 9 Maintenance Notes 10 ...

Page 3: ...r block the flow in or out of the vent system All safety devices must be tested after the appliance is installed Always verify proper appliance operation after servicing If an Error or Fault Code is displayed on the appliance contact a qualified service technician The gas ignition system components must be protected from water dripping spraying rain etc during appliance operation and service circu...

Page 4: ...ing in flue gas spillage and or water leakage possible substantial property damage severe personal injury or death If the appliance combustion air intake is located in any area likely to cause or contain contamination or if products which would contaminate the air cannot be removed the intake must be re piped and terminated to another location DO NOT re pipe ventilation system on your own Call a q...

Page 5: ...g is undamaged and in good condition Check the pressure relief valve Check the condensate drain system If applicable check the condensate neutralizer and ensure it is full of condensate neutralizing marble chips Every 6 Months Check appliance piping and gas supply piping for corrosion or signs of potential leakage Part 4 Maintenance Procedures The appliance must be inspected and serviced annually ...

Page 6: ...low the appliance to operate correctly contact your qualified service technician to inspect the appliance and the vent system C 6 Month Maintenance Check Primary and Gas Piping Remove the appliance cover and perform a gas leak inspection following Operating Instructions page 2 this manual If gas odor or leak is detected follow procedures on page 2 Call a qualified service technician Visually inspe...

Page 7: ... weep contact a qualified service technician to inspect the valve and system If water does not flow from the valve when you completely lift the lever the valve or discharge line may be blocked Immediately shut the appliance down per instructions on page 2 and call a qualified service technician to inspect the valve and system D Annual Maintenance To be performed by a Qualified Service Technician C...

Page 8: ...eater Make sure any filters in the cold water supply line are not clogged with debris Make sure the appliance is connected to the correct gas supply Hot Water Temperature Fluctuates VWH Models Make sure any filters in the cold water supply line are not clogged with debris Make sure the appliance is connected to the correct gas supply Make sure the supply gas pressure is sufficient Blower Continues...

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