17
Solution to a Web Platform Login
Failure
If you fail to log in to the AC using the web platform, log in to the AC through Telnet/STelnet or the
console port (serial port), and then check and modify the configuration for the web platform.
1
Check whether the web function is enabled on the AC.
Run the
display http server
command to check the HTTP/HTTPS configuration.
If the HTTP/HTTPS service is not enabled, run the
http server enable
or
http secure-server enable
command in the system view to enable the HTTP/HTTPS service.
2
Check whether the user name and password are correct.
If you forget the password, restore the password by referring to section "
Forgetting Passwords
" in the
Troubleshooting
.
3
Check whether the service types for the login user include HTTP.
Run the
display local-user username username
command. If the
Service-type-mask
field in the
command output contains
H
, the HTTP service is included in the service types for the user that is
used to log in to the web platform.
4
Check the browser version and settings.
If the browser version does not match the web platform or its settings are incorrect (for example, the
security level is too high), use another browser.
For the browser versions supported by the web platform, see the
Web-based Configuration
.
7
Seek technical support.
If the preceding methods are ineffective, contact your agent or Huawei technical service hotline.
5
Check whether the IP address of the PC used to log in to the web platform and the AC's management
IP address are reachable to each other.
Check whether the AC's management IP address can be pinged from the PC.
6
Check whether the HTTP/HTTPS port number is blocked on any device between the PC and the AC.
The default HTTP port number is 80, and the default HTTPS port number is 443.
