Check AP Status
6
Check whether
STA Access Failure Ratio
and
Logout Ratio
values exceed 20%.
If the STA access failure ratio or logout ratio exceeds 20%, record the values.
Check the
STA Quantity
field to see whether more than 40 STAs connect to the same AP.
More STAs connected to a single AP means fewer resources for each STA and therefore a worse
user experience. If more than 40 STAs associate with the same AP, user experience will deteriorate.
In this case, reduce the maximum number of STAs that can associate with a VAP to deliver good
experience to each user.
3
Choose
Diagnosis
>
Intelligent Diagnosis
, select an AP, and start the diagnosis. Handle the
problem found in the diagnosis according to the suggestions provided in the diagnostic result.
4
Seek technical support.
If the problem persists, contact your agent or Huawei enterprise technical service hotline, and provide
the fault information you have recorded to the technical support engineers.
Check whether the
Status
field of the AP displays
normal
. Possible values of this field include:
•
normal: The AP is running normally, and no action is required.
•
fault: The AP failed to go online. Check the network environment and configuration. Remove errors
in the radio environment or configuration to ensure that the AP can go online.
•
name-conflicted: Another AP with the same name has already gone online. Rename the current AP.
•
ver-mismatch: The AP and AC versions do not match. Upgrade the AP to a version matching the
AC version by referring to the AP upgrade guide.
•
download: The AP is upgrading. Wait until the upgrade is complete.
•
Config: The AP is initializing the configuration. Wait until the initialization is complete.
•
Committing: WLAN configuration is being delivered to the AP. Wait until the configuration delivery is
complete.
•
Standby: This is the AP status displayed on the standby AC, and no action is required.
•
countryCode-mismatch: The AP version does not support the country code configured on the AC.
Upgrade the AP or modify the country code on the AC.
If the AP is in another state or its state cannot restore to normal after you perform the preceding
operations, collect network configuration information.
