Chapter 26 Troubleshooting
B222s User’s Guide
175
4
Reset the device to its factory defaults, and try to access the LTE Device with the default IP
address. See
Section 1.7 on page 20
.
5
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the LTE Device using another service, such as Telnet. If you can access the LTE
Device, check the remote management settings and firewall rules to find out why the LTE Device
does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a ETHERNET port.
I can see the Login screen, but I cannot log in to the LTE Device.
1
Make sure you have entered the user name and password correctly. The default user name is
admin. These fields are case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the LTE Device.
Log out of the LTE Device in the other session, or ask the person who is logged in to log out.
3
Turn the LTE Device off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
Section 26.2 on page
173
.
26.4 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 1.6 on page 18
.
2
Make sure you entered your service provider’s LTE APN information correctly.
3
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
4
If you are trying to access the Internet wirelessly, make sure you have enabled the wireless LAN by
the WPS/WLAN button or the Network Setting > Wireless > General screen.
5
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
6
If the problem continues, contact your ISP.
Summary of Contents for B222s
Page 4: ...Contents Overview B222s User s Guide 4 ...
Page 12: ...Table of Contents B222s User s Guide 12 ...
Page 13: ...13 PART I User s Guide ...
Page 14: ...14 ...
Page 28: ...28 ...
Page 78: ...Chapter 7 Routing B222s User s Guide 78 ...
Page 82: ...Chapter 8 DNS Route B222s User s Guide 82 ...
Page 102: ...Chapter 10 Network Address Translation NAT B222s User s Guide 102 ...
Page 114: ...Chapter 12 Firewall B222s User s Guide 114 ...
Page 120: ...Chapter 14 Parental Control B222s User s Guide 120 ...
Page 125: ...Chapter 15 VoIP B222s User s Guide 125 ...
Page 144: ...Chapter 15 VoIP B222s User s Guide 144 ...
Page 154: ...Chapter 17 Traffic Status B222s User s Guide 154 ...
Page 156: ...Chapter 18 User Account B222s User s Guide 156 ...
Page 170: ...Chapter 24 Backup Restore B222s User s Guide 170 ...
Page 172: ...Chapter 25 Diagnostic B222s User s Guide 172 ...
Page 218: ...Appendix B Setting Up Your Computer s IP Address B222s User s Guide 218 ...
Page 228: ...Appendix C Pop up Windows JavaScript and Java Permissions B222s User s Guide 228 ...
Page 252: ...Appendix E Common Services B222s User s Guide 252 ...