Huawei DN371T, User Manual

Need a bit of help with your YouView box? This section identifies some of the more common problems you may encounter and 

offers suggestions to help you fix them.

b) Restart your YouView box. Switch OFF the power to the box and then 
switch it back ON again.

c) If restarting your box didn’t fix the issue, try a channel re-tune. Using 
your remote control, press the YouView button, go to Settings > TV Signal 
and Quality > Re-tune Channels.

d) Have there been any recent changes in or outside your home? For 
example, have you placed any electrical appliances near the box? Is there 
any building work taking place or has there been any extreme weather? 
These can sometimes cause electrical interference with your equipment. 
Try moving any electrical appliances away from the vicinity of your YouView 
box to see if this helps.

e) To find out if there is a problem with your YouView box, connect it to 
another known working aerial connection. If you’re still experiencing 
problems with picture quality, please contact Huawei Support.

f) If there appears to be a problem with the aerial in your home you may 
need to contact an aerial engineer. Please visit  
youview.com/support for more information.

3. Poor picture: on demand – experiencing buffering, jittery 

or frozen picture

If you’re having trouble watching On Demand or Catch Up, try the 
following:

a) Check to see if there are any other devices connected to the internet 
e.g. laptops or games consoles. These can slow your broadband speed, 

especially during peak periods. Disconnecting or reducing usage of these 
devices may resolve this issue.

b) Check that all your cable connections, in particular the ethernet 
connection from your box to your router or powerline adapters, are 
connected correctly and securely. If not, re-connect any loose cables, 
restart your router and turn the power off and then on to reset powerline 
adapters.

c) If the problem persists, you may need to contact your broadband 
provider or an engineer. For more details, visit youview.com/support.

4. On demand: if a Player is missing or an on demand 

programme won’t play

a) Press the YouView button on your remote control, go to Settings > 
Network and Internet > Wired Connection and select Automatic. This 
should enter your broadband settings for you automatically. If this does 
not happen, restart your router and try again. If you need to enter values 
manually, select Manual. (Note: Your broadband provider can provide you 
with these values).

b) If you did not accept the Terms of Use at the end of the screen setup, 
you will not be able to use the On Demand or Search features. To change 
this, press  

 on your remote control and go to Settings > Your Info and 

Legal > Terms of Use. Select Accept then press 

OK

. The On Demand and 

Search features should now be available to you.

If you are having problems accessing or watching catch up or on demand 
TV, please check all of the cables are connected and ensure your broadband 

Troubleshooting

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