EDGE U0-6 Simplified Maintenance Manual
9 FAQs
Issue 1.0 (2013-01-12)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
48
9
FAQs
9.1 My phone sometimes stops responding or restarts after
running for a period of time. What can I do?
Reason: Smartphones incorporate a complex operating system, just as a computer. Seldom
breakdowns or restarts may occur because of application running errors or compatibility
issues with third-party applications.
Solution: Upgrade the phone to the latest version software.
9.2 I forgot the screen lock password. What can I do?
Solution: Forcibly unlock the phone, which will erase all user information. After the phone is
powered off, press and hold the power, volume up, volume down keys. When the startup
screen is displayed, wait for 3s, and then release the power key. After the recovery screen
(shown in Figure 9-1) is displayed, release the volume up and volume down keys. Press the
volume up and down keys to scroll to
wipe data/factory reset
and press the power key for
confirmation. Then scroll to
Yes-delete all user data
and press the power key.