FusionModule1000B Air-Cooled IT Solution
Maintenance Guide
3 O&M Description
Issue 02 (2017-01-10)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
15
3.3.7 Contacting Huawei Technical Support
If a fault alarm persists after you locate and rectify the fault by following instructions in this
document, contact Huawei technical support for remote troubleshooting assistance.
When contacting Huawei technical support, you need to provide the following information:
Full name of the site where the fault alarm occurs
Name and phone number of the contact person
Scenario and detailed fault information
You can obtain technical support from Huawei over the network or telephone. For details, see
Table 3-3
Obtaining technical support from Huawei
If...
Then...
Method
A critical alarm
is generated.
Refer to the
emergency
operation guide.
Clear the alarm by following the procedure
described in the emergency operation guide. If
no information is available, contact Huawei
technical support.
Contact Huawei
technical support.
Log in to
hotline of the desired region.
A non-critical
alarm is
generated.
Refer to alarm
handling cases or
obtain related
documentation.
Log in to
, and select a
product in
to
obtain help.
Browse or enter keywords to search for
related troubleshooting documents.
If access to documents is unavailable, upgrade the access rights as prompted.