Huawei G525-U00, Faqs

Page 1: ...HUAWEI G525 U00 Smartphone FAQs HUAWEI G525 U00 Smartphone FAQs Issue 01 Date 2013 6 14 Huawei Device Co Ltd ...

Page 2: ... 1 How do I switch the input method when composing a text message 10 1 6 2 How do I delete or lock a message How do I delete multiple messages simultaneously 10 1 6 3 How do I forward a message send a message to multiple recipients or save a message as a draft 10 1 6 4 How do I set my phone to ring or vibrate when it receives new messages 11 1 6 5 How many characters can be contained in a text mes...

Page 3: ...to each other to pair and share content 21 1 13 5 My phone fails to pair with other Bluetooth devices Why 21 1 13 6 Can I connect my phone to a computer and access the Internet using Bluetooth 21 1 14 Email 21 1 14 1 How do I add an email account 21 1 14 2 How do I remove an email account 23 1 14 3 How do I check my emails 24 1 14 4 How do I send an email 24 1 14 5 Can I view emails when I do not ...

Page 4: ...okmarks If yes how do I set them 34 2 7 3 Can I log in to my email account from a web page 34 2 7 4 Can I log in to my online banking account from my phone 34 2 7 5 How do I save an image from a web page 34 2 7 6 How do I set my browser s home page 34 2 7 7 How do I save a web page for offline reading 35 2 7 8 Can I use my phone to access the Internet during a call 35 2 8 What network standards do...

Page 5: ...one Does my phone support hot swapping of a SIM card 43 4 5 What does the status indicator tell 44 4 6 Developer option 44 4 7 Can I synchronize my phone s date and time with the network 44 4 8 Can I use other power adapters than the included one to charge my phone 44 4 9 Does my phone support data roaming If so how do I enable it 45 5 Special features 46 5 1 What are the special features of my ph...

Page 6: ...3 6 31 Does my phone support Face Unlock 53 6 32 Can I scan a 2 dimensional barcode with my phone 53 6 33 Does my phone support 3D acceleration 53 6 34 Are there any difference between the same model sold by channel sellers and online stores 53 6 35 If I remove the battery do the date and time on my phone be synchronized after I re install the battery Will configuring my phone to automatically set...

Page 7: ...sics 1 1 Your phone at a glance Press and hold to power on your phone When your phone is powered on press and hold to display an option menu When your phone is powered on press to turn off the screen Touch to return to the previous screen or exit the current application Touch to hide the onscreen keyboard Touch to return to the home screen ...

Page 8: ...splay the list of recently used applications 1 2 In what colors is the G525 U00 available The G525 U00 is available in black blue and white 1 3 Installation 1 3 1 How do I open the battery cover Use your left hand to hold the phone at one end and use your right index finger to open a gap between the back cover and phone in the groove at the opposite end 1 3 2 How do I install a USIM or SIM card mi...

Page 9: ...ogies Co Ltd 3 To install a microSD card To install the battery Step 1 Align the battery s metal contacts with those at the bottom of the battery compartment refer to position a in the following figure Step 2 Press the other end of the battery position b in the following figure to secure it within the battery compartment ...

Page 10: ... Ltd 4 End 1 4 Home screen 1 4 1 How do I add or delete a home screen Step 1 On the home screen pinch two fingers together to display the home screen thumbnails Step 2 Touch the plus sign to add a home screen and touch the cross sign x in the upper left corner of a home screen to delete it Only blank home screens can be deleted ...

Page 11: ...3D home screen End 1 4 2 What s on my home screen The status bar is on the top and you can drag it down to open the notification panel The dock at the bottom contains four applications that do not change as you swipe between home screens The center section of the home screen displays all applications and widgets You can swipe left or right to switch between home screens ...

Page 12: ... can icon to delete it or to a new position To manage folders On the home screen drag an application onto another to create a folder containing both of them To remove an application from a folder drag the application out To remove a folder drag all applications out of it To add a widget to the home screen on the home screen touch or touch and hold a blank area and touch Widgets Then choose a widge...

Page 13: ...i Technologies Co Ltd 7 1 5 People 1 5 1 How do I create a contact How do I assign a photo to a contact Creating a contact Touch choose where you want to save the contact enter the contact details and touch DONE Assigning a photo to a contact NOTE You can only assign photos to contacts saved in the phone memory ...

Page 14: ...een touch to edit the contact and touch the contact photo area then Take photo or Choose photo from Gallery Then choose a photo and touch DONE 1 5 2 How do I import contacts to and export contacts from a SIM card To import contacts from a SIM card to your phone memory Touch People Manage contacts Copy from SIM 1 or Copy from SIM 2 Select contacts you want and touch COPY Phone To export contacts to...

Page 15: ...ne for a contact group 1 5 4 How many contacts can be saved to my phone It depends on your phone s available space and your SIM card s storage capacity There are no specific limits 1 5 5 How do I add a contact to a contact group Only contacts saved in your phone memory can be added to a contact group Choose either of the following ways On the editing screen of a contact touch Group name to choose ...

Page 16: ... thread To delete all messages on the Messaging screen touch Delete all threads Delete To delete multiple messages on the Messaging screen touch and hold a thread until the trash can icon appears Select the unwanted threads touch the trash can icon and touch Delete 1 6 3 How do I forward a message send a message to multiple recipients or save a message as a draft To forward a message in a message ...

Page 17: ... message can contain a maximum of 160 English characters or 70 Chinese characters A long text message can contain up to 7 pages If a message is longer than 10 pages the message will be converted into a multimedia message 1 6 6 How many text messages can be stored on my phone The number of messages that can be stored on your phone is dependent on your phone s storage capacity To check your phone s ...

Page 18: ...Touch Add subject to enter the message subject Step 4 Touch the recipient text box and enter the contact name or phone number NOTE Touch to select more contacts and send the message to them simultaneously Step 5 Write your message Step 6 Touch select the attachment type and attach a file NOTE To attach more than one files to the message touch Slideshow Step 7 When you are done touch or NOTE Your p...

Page 19: ...re Multimedia messages cannot be sent or received if data service is disabled Before you send or download a multimedia message touch Settings All Mobile networks Data enabled to enable your data service If the problem persists check whether your phone has sufficient storage available Go to Settings In the DEVICE area touch Storage to view the storage details If your phone does not have sufficient ...

Page 20: ... is too large it will be automatically compressed before being attached to the message As a result the resolution of the picture attached to the message decreases 1 10 Music 1 10 1 How are my songs sorted Albums Lists songs by album Artists Lists songs by artist Songs Lists all songs by name Playlists Contains the playlists you have created 1 10 2 How do I create a playlist Step 1 Open Play Music ...

Page 21: ...ies Co Ltd 15 End 1 10 3 How many playing modes does Music support What are they Play in order by default Play all audio files in a playlist in sequence and stop playing after all the files have been played Shuffle Play all audio files in the playlist in a random order and stop playing after all the files have been played ...

Page 22: ...awei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 16 Repeat list Play all audio files in a playlist in sequence and repeat the playlist in sequence after all the files have been played Repeat current song Play the current audio file repeatedly ...

Page 23: ...e as my ringtone No the ringtone for incoming calls changes to the default ringtone 1 11 Camera 1 11 1 Can I take pictures or videos when no microSD card is available Yes If no microSD card is available pictures and videos will be stored on the phone s internal storage 1 11 2 I cannot open some pictures or video clips Why Your phone does not support the file format Supported image formats include ...

Page 24: ...ard is available touch File Manager SD card DCIM Camera to find your photos and videos If no microSD card is available touch File Manager Internal DCIM Camera to find your photos and videos To change the default saving path touch Camera drag down touch then Preferred save location 1 11 4 How do I edit a photo or video How do I add a frame to a photo When viewing a photo touch then Rotate Left Rota...

Page 25: ...e the display is damaged To check this use another device to play the online streaming media for comparison The phone memory is insufficient The CPU usage is high Too many applications are running concurrently 1 12 4 Does playing online streaming media use the phone s internal storage No When playing the online streaming media occupies the RAM rather than the phone s internal storage 1 13 Bluetoot...

Page 26: ...at can I do Your phone is not set to visible Solution After you enable Bluetooth touch Bluetooth to enter the Bluetooth settings screen Touch your phone s Bluetooth name to set it to visible The Bluetooth visibility has timed out Solution Re enable the Bluetooth visibility or change the timeout period On the Bluetooth screen touch Visibility timeout to select a period and enable Bluetooth visibili...

Page 27: ...es To solve this problem check that the phone to be connected is able to receive files and is able to receive files of the sending formats 1 13 6 Can I connect my phone to a computer and access the Internet using Bluetooth You can connect your phone to a computer using Bluetooth but you cannot access the Internet on your phone after the connection is set up 1 14 Email 1 14 1 How do I add an email ...

Page 28: ...HUAWEI G525 U00 Smartphone FAQs 1 Basics Issue 01 2013 6 14 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 22 End Automatic setup ...

Page 29: ...he Account setup screen enter your email address and password and touch Next Step 2 You phone automatically configures incoming and outgoing server settings Step 3 On the Account settings screen set Inbox checking frequency and touch Next Step 4 Enter the name you want people see when they receive your emails set your account name and then touch Next End 1 14 2 How do I remove an email account To ...

Page 30: ...4 3 How do I check my emails Open Email From the spinner in the action bar select the account from where you want to check you emails 1 14 4 How do I send an email To send an email Step 1 Touch Email then Step 2 Set To Cc Bcc and Subject touch to attach a file and compose your email Step 3 Touch in the upper right corner to send the email ...

Page 31: ... synchronize my contacts and calendar events An Exchange account is used as an example Step 1 Log in to your Exchange account Touch Email Exchange Obtain the email box server s configuration requirements from your email service provider s website and log in to your Exchange account Step 2 Touch Settings All Account touch your Exchange account and select the data you want to synchronize Then touch ...

Page 32: ...d that the account server supports contact synchronization End 1 16 What can I do if I fail to locate my phone using GPS If you are using the phone indoors bring the phone to an outdoor area If you are using your phone outdoors make sure you are not in a built up area because high buildings block the satellite signals 1 17 Basic specifications HUAWEI Ascend G525 Mobile Phone Product Description V1...

Page 33: ...matically configures Access Point Name APN settings To restore the APN settings to their default values Go to Settings In the WIRELESS NETWORKS area touch More Mobile networks Access Point Names Touch Reset to default 2 2 How do I enable or disable my phone s mobile data connection To enable your phone s mobile data connection touch the Menu key then Settings All Mobile networks and select Data en...

Page 34: ... access the Internet from it To use your phone as a hotspot touch Settings All More Tethering portable hotspot Portable Wi Fi hotspot Touch Configure Wi Fi hotspot to name the Wi Fi hotspot set a password and select an authentication mode After the device finds your phone using Wi Fi you can access the Internet from the device using your phone s mobile data connection 2 3 2 Does my phone support W...

Page 35: ...ect Wi Fi signals from a wireless router like other devices What can I do Check that the wireless router s service set identifier SSID is not hidden Move your phone to the coverage area of the wireless router Turn Wi Fi off and then turn it on again Restart your phone 2 3 5 How do I know whether my phone is using its mobile data connection or a Wi Fi connection to access the Internet Once connecte...

Page 36: ...connection to be disconnected select Always Never increases data usage Disconnect a Wi Fi connection 15 minutes after your phone s screen turns off Only when plugged in Never disconnect a Wi Fi connection in charging state Always Never disconnect a Wi Fi connection 2 3 9 My phone is connected to both a Wi Fi network and a 3G network How do I know which network I am using for data services Once con...

Page 37: ...a Wi Fi network quickly End 2 5 Tone settings 2 5 1 How do I set the ringtone and message tone What is the difference between the notification tone and message tone Setting the ringtone Touch Settings All Sound SIM 1 ringtone or SIM 2 ringtone and choose a ringtone Setting the message tone To set the message tone touch Settings All Sound Notification tone Messaging tone is a type of notification t...

Page 38: ...and input methods 2 6 1 How do I change the system language Go to Settings Under PERSONAL touch Language input Language to select a language If the language of your choice is not in the list try other language support third party applications 2 6 2 I installed a new text input method but cannot use it Why After installing an input method you must select the input method Touch the Menu key then Set...

Page 39: ... 33 To disable the Vibrate on keypress function touch Settings All Language input Touch next to an input method and clear Vibrate on keypress 2 7 Internet access 2 7 1 How do I clear my browser s cache and web history Launch your browser open a web page touch the Menu key then Settings Privacy security and touch Clear cache or Clear history ...

Page 40: ...uch the Menu key then Save to bookmark edit the bookmark information and touch OK 2 7 3 Can I log in to my email account from a web page Yes 2 7 4 Can I log in to my online banking account from my phone Yes 2 7 5 How do I save an image from a web page Touch and hold the image you want to save From the displayed menu choose Save image The image is stored in the Download folder of your microSD card ...

Page 41: ...ock Pattern 2 9 3 I forget the screen unlock pattern What can I do If you have a Google account If you draw incorrect patterns five consecutive times Forgot pattern is displayed Touch it to log in to your Google account and reset the screen unlock pattern If you draw incorrect patterns 20 consecutive times the Google account login screen will be directly displayed Log in to your Google account to ...

Page 42: ...dd or remove an alarm touch Clock On the ALARM tab you can select or clear an alarm to enable or disable it or set up a new alarm 2 11 How do I set my phone s default storage location By fault the phone s storage location is the phone memory To change the default storage location touch Settings All Storage Default storage location If you set the microSD card as the default storage location you wil...

Page 43: ...l an application that is not downloaded from the Google Play Store Install blocked will be displayed If you want to install the application anyway go to Settings In the PERSONAL area touch Security and select Unknown sources You can then re install the application 3 4 How do I install manage and uninstall applications 3 4 1 How do I install applications Touch Settings All Security and select Unkno...

Page 44: ...pyright Huawei Technologies Co Ltd 38 3 4 2 How do I manage applications Touch Settings All Manage apps ALL Touch an application to manage it 3 4 3 How do I uninstall applications Touch Settings All Manage apps Touch the application you want to uninstall then Uninstall In the displayed dialog box touch OK ...

Page 45: ...cations 3 5 Third party applications 3 5 1 Common errors and possible reasons Third party applications may sometimes respond slowly report error information or unexpected end Possible reasons are Your phone does not have sufficient storage space If so applications may fail to run properly or your phone may fail to power on Delete some applications or files when prompted to free up some space The t...

Page 46: ...k up data Your phone is preinstalled with the Backup application To use Backup touch Backup Back up to SD card 3 6 2 How do I back up contacts to a microSD card Touch Settings All Storage Default storage location and select the microSD card Touch People Touch the Menu key then Manage contacts Export to storage In the displayed dialog box touch OK All contacts in your phone are then saved to the mi...

Page 47: ...of compatibility issues 3 8 Does my phone support cloud backup No 3 9 What data can be backed up on my phone You can back up your contacts messages calendar call log system settings alarms bookmarks notes HiSpace weather clock music playlists email accounts and applications Before restoring your phone to its factory settings you can back up your contacts messages calendar call log system settings ...

Page 48: ...ange the album displayed in Me Widget Touch and hold Me Widget and drag it to the trash can Then add Me Widget to a home screen again and change the album or contacts Touch and hold Me Widget until your phone vibrates release your finger and touch in the upper right corner You can then delete the existing album and add a new album Gallery 2 x 2 to the empty space ...

Page 49: ...upport wire control The provided headset adopts the American line order which is the mainstream line order in the industry The provided headset comes with a hook key Press this key to answer or reject call or pause or resume the music playback It cannot be used to adjust the volume Your phone supports headsets that let you adjust the volume using the keys 4 3 Does my phone support HDMI TV OUT and ...

Page 50: ...tion Display the information about the currently touched item Show touches Show visual feedback for touches Show CPU usage Show the current CPU usage Disable HW overlays Always use GPU for screen compositing Animation scale Control the animation scale Background process limit Limit the number of background processes Show all ANRs Show the App Not Responding dialog box for background applications 4...

Page 51: ...ary and Confidential Copyright Huawei Technologies Co Ltd 45 4 9 Does my phone support data roaming If so how do I enable it Yes but your phone only supports GSM networks while roaming To enable data roaming touch Settings ALL Mobile networks Data roaming and select Data roaming ...

Page 52: ...l Copyright Huawei Technologies Co Ltd 46 5 Special features 5 1 What are the special features of my phone Your phone is a quad core smartphone It runs the Huawei Emotion 1 0 and is compatible with Android 4 1 at the same time It supports OTA update fast boot power off alarms and DTS surround sound effect ...

Page 53: ...o to File Manager and touch the SD card tab To view it from your computer connect your phone to the computer using a USB cable On the displayed USB computer connection dialog box touch USB storage device 6 3 What can I do during a call Touch the buttons shown in the call screen to perform corresponding operations For example touch Hold to place the current call on hold During a call touch the Home...

Page 54: ...photos songs and videos between your phone and a computer that supports MTP Camera PTP Transfer files between your phone and computer that does not support MTP NOTE If you connect your phone to a Mac you can manage files on your phone using MTP 6 7 How do I cut or copy files or folders from the phone s internal storage to a microSD card Single File or Folder Touch File Manager In the displayed lis...

Page 55: ...tion from the notification panel 6 9 How do I save data traffic Disable the data service when you are not using it When Wi Fi is available connect your phone to a Wi Fi network and disable the data service Access Wireless Access Protocol WAP sites instead of World Wide Web WWW websites Drag the status bar down to display the notification panel Turn off data synchronization 6 10 My phone runs slowl...

Page 56: ...factory settings If you forget your phone unlock password or your phone fails to power on press and hold the power and volume up keys to enter recovery mode You can then press the volume up and down keys to scroll between the following options and press the power key to confirm your selection NOTE If you choose wipe data factory reset your user data will be erased reboot system now apply update fr...

Page 57: ...k reset Factory data reset 6 20 HiSuite Your phone supports HiSuite You can download it from the App Center 6 21 What is my phone s CPU frequency Your phone s CPU frequency is 1 2 GHz The value may not be accurate when you are checking the CPU using a third party assessment tool 6 22 Does my phone come with an FM radio How do I use it Yes Your phone comes with an FM radio displayed on a home scree...

Page 58: ...o 6 29 How do I share my phone s data connection with a computer via USB Step 1 On the home screen touch Settings Step 2 In the WIRELESS NETWORKS area touch More Tethering portable hotspot Step 3 Select USB tethering Step 4 On a computer install a USB driver which can be obtained from HiSuite Right click My Computer and choose Manage Your phone is displayed as a network adapter NOTE When using USB...

Page 59: ...ome channel sellers or online stores may provide fewer accessories at a lower price which is not under the control of Huawei 6 35 If I remove the battery do the date and time on my phone be synchronized after I re install the battery Will configuring my phone to automatically set the date and time generate data traffic If the battery is removed 20 seconds or more from your phone the date and time ...

Page 60: ...ice without installing the battery No 6 37 Why doesn t my phone display the home locations of some phone numbers The home location information for phone numbers is saved in your phone and do not update automatically but the operators constantly update their phone numbers therefore your phone may not display the home locations of certain phone numbers 6 38 Does my phone support cloud services Not s...

Page 61: ...7 Additional questions 7 1 Can I record ongoing calls No 7 2 Will the alarms go off when my phone is powered off Yes Enabled alarms will go off when your phone is powered off 7 3 Can I use my phone for recording Yes 7 4 Does my phone come with a protective film No 7 5 Does my phone support mobile TV No 7 6 Can I edit Word Excel PPT and PDF files Yes ...

Page 62: ...blets your phone s ROM and RAM are partially taken up by the system Your phone has a 4 GB ROM and 1 GB RAM For the ROM system applications files and data base take up about 2 GB which is invisible to users The ROM space available to users is 2 GB You can save different files to the phone memory Comparison of the ROM with other phones Model Total Available Galaxy III 16 GB 11 35 GB Galaxy Note 4 GB...