Huawei GR3, Faq Manual

Page 1: ...i HUAWEI GR3 Smartphone FAQ Ver 1 0 Issue HAWEI GR3 Team Date 2015 01 15 Huawei Technologies Co Ltd ...

Page 2: ...ii Rev Revision Location Revision Description Revision Date Author V1 0 NA Initial Version Jan 15 2016 Chenlizhong ...

Page 3: ...charging 15 2 Hardware and appearance 17 2 1 Whether both SIM Card 1 and Card2 support 4G how to switch 17 2 2 After inserting the SIM card power on the mobile phone SIM card can not be identified 17 2 3 What can be insert into Upper and lower Card slots 17 2 4 Which colors does the mobile support 18 2 5 LCD display NG 18 2 6 Touch screen not responding 19 2 7 The screen turns off when using some ...

Page 4: ...n be support 29 3 3 What kind of the input method can be support 29 3 4 Supports double clicking to wake the screen 29 3 5 Whether support draw letter to wake the screen 29 3 6 Is MHL supported 29 3 7 Is HDMI supported 30 3 8 Is TV OUT supported 30 3 9 Whether to support intelligence scene 30 3 10 Whether there is a protect film after produced from Factory 30 3 11 Whether to support driving mode 3...

Page 5: ...How to set the application push notification 38 4 9 How to use a third party input method 38 4 10 How to delete the app packages in your mobile phone 38 4 11 How to search for apps in your mobile phone 38 4 12 How to prevent applications from sending notifications 38 4 13 Whether the mobile Phone manager can be uninstalled 38 4 14 Prompt prohibition when installing the software 39 4 15 How to rest...

Page 6: ...Wi Fi connection will disconnected automatically or not 51 5 30 How to turn off the Wi Fi switch 51 5 31 How to add a bookmark in the built in web browser 51 5 32 How to close pages in the built in browser 52 5 33 How to open a new page in the built in browser 52 5 34 How to delete personal data from the built in browser 52 5 35 How to clear all browser cookies 52 5 36 How to save an image from a ...

Page 7: ...10 How do I store photos and videos to the micro SD card by default 60 7 11 The flash light can t be used 60 7 12 Why can t I open some photos or videos on my phone 60 7 13 Oline music or videos don t play smoothly 61 7 14 Can t find all the local music files when using the built in music player 62 7 15 The music volume is very low 62 7 16 How do I get lyrics to appear in sync with the music 62 7 ...

Page 8: ...imit when adding attachments in Email 70 8 8 There is no voice prompts when phone received message 70 8 9 How to set message delivery reports 70 8 10 How to set SMS Service Center Number 71 8 11 How to set forward message without sender information 72 8 12 How to send contact information via MMS 72 8 13 How to change message tone 73 8 14 How to delete email account 73 8 15 How to add a personalize...

Page 9: ...er phone 80 9 31 How to transfer unanswered calls to other phone 80 9 32 How to forward the unreachable calls to another number 80 9 33 How to edit the SMS for rejected incoming calls 81 9 34 How to set up all outgoing call barring 81 9 35 How to reject all incoming calls 81 9 36 How to set up to refuse the incoming calls while roaming 81 9 37 How to delete a favorite contact 81 9 38 How do I remo...

Page 10: ...e original version after update 90 11 15 How to set up the system automatically detect and update software version 90 12 Location service and GPS navigation 92 12 1 Is BEIDOU navigation supported How to check the running state 92 12 2 Navigation software location is slow or fails to locate 92 12 3 How to activate GPS navigation 92 12 4 How to use mobile navigation 92 12 5 How to use off line navig...

Page 11: ...cifications Special 97 14 1 1 The basic Specification parameters of each format products 97 14 1 2 Supplier list of key components 97 14 1 3 The preset APP list 97 14 1 4 Double card slot specifications 97 14 1 5 Mobile illustrates 98 ...

Page 12: ... its official website In order to enjoy the best possible user experience please visit the Huawei Downloads Page and find the appropriate download for your model Alternatively you can update to the latest software version via an over the air update If the problem persists please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection 1 2 How to de...

Page 13: ...t recommended to play games watch videos browse the Internet or use other similar power intensive functions when the battery is charging When using a portable battery charger ensure that the output current is suitable for your phone For example The current provided by the original charger is 1 A If the portable charger provides a current greater than or less than 1 A this may result in the battery...

Page 14: ... for system software and hardware 1 8 How long must I charge a new battery for Charge the new battery until it is fully charged 1 9 What do I need to be aware of when charging a new phone Wherever possible use the original provided battery and charger Don t wait until the phone is in low power to recharge the battery As far as possible with the use of charge to extend the battery life After the ba...

Page 15: ...of the country or region meets the requirements you can normally use the charger without a voltage converter Power supply sockets abroad may be different from those in your own country in which case you will need a plug adapter to use your charger 1 13 Can I use chargers made by other brands If it is can be used mainly to see whether the output current and voltage is consistent with the HUAWEI cha...

Page 16: ...16 hot abnormally high temperature phenomena occurred while charging place the phone and battery to check specified service outlets ...

Page 17: ...t Guide Make sure the phone is compatible with the SIM card If it is not compatible please replace the standard SIM card You can not use the convert Cato and hand cut SIM card Confirm if the SIM card is damaged You can insert SIM card to other phones to determine if the SIM card is damaged If you try the above methods SIM card still can not be identified it is recommended to back up important data...

Page 18: ...kup the important data and restore to the factory settings then confirm if problems still exist 3 If the screen can not be lit up automatically after a phone call you can press the power button to light up the screen Confirm that if the ambient light sensor on the top of the screen was covered When mobile phone is closed to the face in a call light sensors will automatically turn off the screen to...

Page 19: ...fficial website to download the latest version according to your mobile phone model or update through online Updater application to get better experience 2 7 The screen turns off when using some third party apps The app may be incompatible with the phone please uninstall the app or restore to factory settings after backing up important data Running several apps at once may cause the screen to turn...

Page 20: ...i official websit and download the software update package Refer to the update guide in the package before completing the update 2 10 Virtual buttons on the navigation bar cannot be hidden Enter the Settings screen click on the Navigation Bar open Hide the navigation switch and then click to hide the navigation bar in the navigation bar If the navigation bar was hidden you can slide up from the bo...

Page 21: ...l use the touch screen responses slowly or insensitively Check whether there is a screen protector fitted Some screen protectors affect the touchscreen function when they are badly scratched Opening a large app or lots of background apps may temporarily cause the phone to freeze making the touchscreen unresponsive Please wait patiently or clean up background apps and then to see whether the touchs...

Page 22: ...mes cause the touchscreen to become unresponsive or touch position shift 2 15 How do I remove the camera button at the bottom right of the lock screen The camera button at the bottom right of the lock screen is a convenient feature of the EMUI system that allows users to launch the camera quickly If you do not require this feature You can be modified by changing the theme Open the theme app select...

Page 23: ...e screen manager and then select on the empty home screen to delete it 2 19 The screen is always on when charging Go to Developer options to change the settings The developer options have be hidden by default Step 1 Go to Settings and then select About phone Step 2 Keep touching the version number until the screen displays a prompt showing that you have entered the developer mode Step 3 Go back to...

Page 24: ...rent screen by press the power key and the volume down key simultaneously The images those are captured stored in the Gallery of the screenshots folder by default You can also drop down the status bar click Screenshot capture the current screen 2 22 Screen brightness or color problems Check whether the light sensor is working The screen brightness may not adjust properly if the light sensor is cov...

Page 25: ...an impact the internal liquid crystals may be damaged causing problems with screen brightness or color Please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection Note The figures are for your reference only The actual screens may vary 2 23 How do I set the automatic screen sleep time Go to Settings select Display Sleep and then select the dura...

Page 26: ...le setting their source 2 26 what kind of situation will interactive screensaver play After open interactive screen saver feature when the handset sleep in charging state it will play the selected screen saver pictures 2 27 How to personalize the existing theme Enter the Themes app screen click on the Customize you can set the unlock animation lock screen icons screen lock style home screen and so...

Page 27: ...press black space until the home screen management display click Widgets select a widget drop it into the main screen 2 32 How do I cancel screen auto rotate Drop down the status bar to open the shorcuts panel click Auto rotate shortcut button to become gray it can lock the screen vertically 2 33 How to exit a simple style desktop Slide the screen left or right click Standard home button to exit s...

Page 28: ...le phone with wet hands Operate phone with wet hands may result the water come into the phone causing the phone fault Screen may also has no response to the wet hands In order to ensure the normal use please dry your hands ...

Page 29: ...Danish Czech Hungarian Slovak Polish Romanian Greek Serbia Bosnian Macedonian Bulgarian Finnish Estonia Latvia Lithuania Slovenia Croatian Ukraine Turkish Vietnamese Indonesian Arabic Farsi Dutch Thai Malaysia Catalonia Hindi United Kingdom English Burma Korean Hebrew Khmer Sinhala Bengali Nepali 3 3 What kind of the input method can be support Support Android keyboard and Swype for Huawei 3 4 Sup...

Page 30: ... protect film after produced from Factory Not support 3 11 Whether to support driving mode Not support 3 12 Whether to support multi screen interaction Not support 3 13 Whether to support voice wake up Not support 3 14 How do I change the phone language On the Home screen go to Settings Language input Language choose the language in the language list ...

Page 31: ...on is missing it is recommended that applications are installed in the phone memory 3 18 Why can t find camera application icon on the desktop In order to facilitate the APK management Android system provides a disable enable the application function You may choose to disable the application resulting in application s entry could not be found Solution Please go to Settings Manage apps click the ca...

Page 32: ...How to adjust the system volume Click the volume key and then click on respectively adjust ringtones media alarm and call volume 3 24 Whether can change each button location in the suspend button Button location is fixed and cannot be changed 3 25 Application icons on the desktop can automatically align Please turn on the Auto align function of the desktop the action path long press the desktop ma...

Page 33: ... mobile phone 3 Are there operations those bring loads to mobile phone such as download copy files in the background 4 Check if any third party security software antivirus software or other application are installed Recommend to regularly use the phone manager to exame uninstall these applications 5 If the internal storage space is full If only hundreds M bytes left recommended to use the phone ma...

Page 34: ...rotected recommend set it to protected mode If you left it unprotected after screen locked this application will be cleaned to save power then it can not be fastly loaded on next time you use it 3 31 There is notify when charging but led does not blink The charging status is preferentially displayed and the notification is no longer flashing at the same time 3 32 Why suddenly zoom in the screen di...

Page 35: ...35 delete files or packages those you don t need You can also download third party applications to clean mobile phone ...

Page 36: ...ecurity open the unknown sources switch and then reinstall this app The third party apps may not be compatible with this mobile phone so it can not be successfully installed please try to download other similar apps 4 3 How to install or move the app to the micro SD card Whether the application can be installed and moved to the microSD card it is determined by the application itself application ma...

Page 37: ...nto the HUAWEI official website to download the latest version according to the model and update Or update the latest software version through an online update so as to get a better experience 4 5 How to completely terminate the application running in the background Enter into the Settings interface click the Manage Apps select the apps that need to be terminated in All tab page and then click For...

Page 38: ... in your mobile phone Open the Files app click the Apps in the Categories tab page and select the files to delete 4 11 How to search for apps in your mobile phone Slide down the main screen enter into the search interface you can review the most recently used apps or you can search for the apps contacts and information in search box 4 12 How to prevent applications from sending notifications On th...

Page 39: ... click the Widgets and drag the weather widget to the screen 4 16 How to clear up the app cache Enter into the Settings menu click the Manage Apps then switch to the All tab Click the application that needs to be clear up and then click the Clear cache 4 17 How to add or remove app shortcuts on a simple desktop Add app click add and select the app needs to add Remove app long press the desktop unt...

Page 40: ...te control Not support 5 6 What kinds of service can be used when roaming overseas Voice or Internet Network Overseas roaming can use voice and internet services but must open the service from the operator In addition when roaming to overseas due to the overseas operator s wireless band and standard differences it may cause not properly connected to the network of overseas operator Please know the...

Page 41: ...WEI TAG L01 HUAWEI TAG L21 2G GSM 850 900 1800 1900 3G WCDMA B1 B8 4G FDD LTE B1 B3 B7 B8 B20 HUAWEI TAG L13 2G GSM 850 900 1800 1900 3G WCDMA B1 B2 B4 B5 4G FDD LTE B2 B4 B5 B7 B12 B17 HUAWEI TAG L03 HUAWEI TAG L23 2G GSM 850 900 1800 1900 3G WCDMA B1 B2 B4 B5 4G FDD LTE B2 B4 B5 B7 B28 HUAWEI TAG L22 2G GSM 850 900 1800 1900 3G WCDMA B1 B5 B8 要求 B1 支持 DC 42M 4G TD LTE B38 B40 FDD LTE B1 B3 B5 B7...

Page 42: ...e phone supports for SIM card hot plug Not support 5 10 What is the situation of the standard overseas roaming support Roaming condition depends on the regions Just as a reference the following are the basic overseas roaming conditions and the actual roaming conditions are subject to the operator of the countries 5 11 It is still no Internet access after opening data service Please refer to QSG at...

Page 43: ...vice Please make sure whether the SIM UIM card has arrears Network operators may stop to provide Internet access service to the SIM UIM card that has arrears Please check whether the data traffic limit is set if setting when the data traffic is reached to the limited it will not be able to connect to the Network Reset the default settings for the access point Enter into the Settings interface in M...

Page 44: ...e option click the Mobile network Access Point Name Consult the network Operator whether the mobile access point name APN parameters are correct In the Mobile network click the Access Point Name you can review the access point currently used If it still can t solve the problem after trying above methods it is recommended to back up the important data and restore to factory settings Note The figure...

Page 45: ...ortcut switch click Exit unused apps press the recent used virtual key to open the list of recently used apps slide up the app to close 5 14 Whether the mobile phone supports for Voice Call and Internet access at the same time During the voice call the mobile phone can not access the Internet by mobile data network but can use Wi Fi for access 5 15 Wi Fi network connection failed If the Wi Fi hots...

Page 46: ...hotspot In the displayed dialog box select the Show advanced options check box Under IPv4 settings touch the drop down list menu and choose Static Then enter the IP address and domain name manually Enter the password and touch Connect For an open Wi Fi hotspot on the Wi Fi settings interface touch and hold the hotspot From the displayed options menu select Modify network In the displayed dialog bo...

Page 47: ...oblem remains restart Wi Fi on your phone or restart the Wi Fi hotspot device Note The figures are just for your reference only The actual interfaces may vary 5 16 After connecting to the Wi Fi successfully Wi Fi will always disconnect automatically After connecting to the Wi Fi successfully please keep the mobile phone in the Wi Fi effective range avoiding the network automatically disconnect due...

Page 48: ... the Wi Fi settings and enter the network SSID as per the on screen prompts Please refer to the wireless router instructions for a detailed description of the settings 5 18 How to set Do not use mobile data when Wi Fi is unavailable When the Wi Fi and data connection are both on the mobile phone prefer to use the Wi Fi connection When the Wi Fi connection is disconnected click Settings More Mobile...

Page 49: ...ring Try again after bringing the devices within range When sending files to another Bluetooth device the file transfer will be terminated if the other device does not respond for a long time After sending files please remind the receiver to accept the file transfer request Files will not be sent if their format are not supported by the receiving device Please verify file format supported by the r...

Page 50: ...onnection before using this feature Please refer to your computer s operating system instructions for details Connect your mobile phone to the computer using a USB cable enter into Settings select More Mobile network sharing USB tethering and activate the USB tethering function Accessing the Internet on your computer will consume more mobile data than using your mobile phone Only use this function...

Page 51: ...lease verify whether your phone has a strong enough signal 5 29 When the phone is sleep whether Wi Fi connection will disconnected automatically or not Set always keep Wi Fi on during sleep Enter into Settings interface click Wi Fi Open options Menu click Advanced and enter into Advanced Wi Fi interface Click Keep Wi Fi on during sleep select Always 5 30 How to turn off the Wi Fi switch Enter into...

Page 52: ...r Enter the URL directly in the address bar on the Browser interface 5 34 How to delete personal data from the built in browser On the Browser interface open options menu and select Privacy security Select the data you need to delete such as the cache browsing history cookies and forms data Delete data as per the on screen instructions 5 35 How to clear all browser cookies On the Browser interface...

Page 53: ...he compatibility problem of mobile phone when buy a car kit Please keep the mobile phone within the effective range Bluetooth devices are visible within a range of 10 m If the devices are further than 10m away they will not be discovered 5 39 How to use the 4G network service Please go to Network provider service hall change the 4G phone and sign the contract for using the 4G service Slide down th...

Page 54: ... mobile phone is connected to a Wi Fi network Click the Wi Fi hotspot which is connected check the signal strength and link speed If the signal is weak please remove to open site or the place near the Wi Fi hotspot Please make sure whether finish the hotspot web registration and certification through a browser Please make sure whether the router is powered off 5 43 Cannot find the wireless router ...

Page 55: ...ard now if I want to use 4G network must I change the card For specific details please consult your network provider 5 49 4G mobile phone shows the 3G signal Please make sure whether the SIM card you use is a 4G card If not please change Otherwise when 4G signal goes wrong or 4G network not covered the mobile phone will switch to the 3G signal automatically 5 50 Can a 4G phone use the 3G card Yes ...

Page 56: ... standard in English abbreviation compared to 3G has faster data transmission speed 5 54 Why is the network speed slow when using the Wi Fi connection Replace a wireless router or use another network Try to update your phone s software to the latest version and then re connecting to the network 5 55 How to set mobile phone automatically connect to Wi Fi When the user manually connect to the Wi Fi ...

Page 57: ...57 5 57 How to access the Internet in the ultra power saving mode In order to save power your mobile phone can t access the data network or the Wi Fi network in the ultra power saving mode ...

Page 58: ...failed Not support NFC 6 3 How to use the file safe function 1 On main screen click Files app icon 2 On the tab of Categories or Local click Safe 3 Click Enable 4 Follow the screen tips input password and security question answer then click Done 5 Click Add and follow the screen tips chose the files you need to protect ...

Page 59: ...n of my OIS camera Not support optical stabilization 7 5 IS full focus mode supported No 7 6 Is smart headset control supported Yes Go to Settings Smart headset control turn on Smart headset control switch you can enjoy more convenient features When you use the Huawei s music you can use Smart headset control to share download song and other functions 7 7 Is front camera a back illuminated or stac...

Page 60: ...sh mode is set to auto the camera will turn on or off the flash based on the ambient light If you want to turn on the flash in a bright environment please select mandatory flash mode 3 Check that your phone is not charging Otherwise the flash cannot be used 4 Check that your phone is full charged To extend the use time of mobile phone when the battery power is low the system will automatically dis...

Page 61: ...error occurred in the application or the OS Restart the phone and try again 7 13 Oline music or videos don t play smoothly 1 The Wi Fi network is unstable If you are connected to a Wi Fi network please check whether the phone is within hotspot range or contact the Wi Fi network provider 2 The mobile network signal is weak If you are connected to a mobile network please try again in an area with a ...

Page 62: ...oblem with the file try again with another file If the problem cannot be solved using the above steps please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection 7 16 How do I get lyrics to appear in sync with the music After downloading the lrc lyrics file online place the lyrics file and the music file in the same folder ensuring that both fi...

Page 63: ...do I focus when taking a photo Point the lens at the object that you want to photograph and the camera will focus automatically or you can also manually touch the screen to focus It takes about 1 5 seconds for the camera to focus so please wait until the camera finish focusing before taking a photo If the focus frame turns red it means that the camera failed to focus Please move the lens and focus...

Page 64: ... contact Huawei customer service or take your phone and purchase invoice to a service center for inspection 7 24 The loud speaker sound is poor Do not press on the battery cover when playing music as this may change the air pressure inside the phone and affect the quality of the speaker sound If the problem persists please contact Huawei customer service or take your phone and purchase invoice to ...

Page 65: ... player 7 27 How to switch the photo view Enter the gallery slide the screen to select the albums tab or photos tab switch to the folder list view or timeline view 7 28 What is ISO ISO describes the camera s sensitivity index toward light In dark environments if you use an higher ISO brighter photos can be taken If you use an lower ISO darker photos can be taken 7 29 What is white balance Photo co...

Page 66: ...s to the phone photos folder then you can view all photos in timeline mode 7 34 How do I add the location information to a photo In the camera interface touch the icon then Settings and then turn on the GPS tag switch Note If you take photos in the room you need a mobile phone network to locate the location of the photo 7 35 How do I set a photo to display its shooting time and place In Gallery to...

Page 67: ...s to steadily and slowly move your phone If you move your phone too fast the photo may be discontinuous If there are moving objects walking people or cars on the viewfinder the photo may also be discontinuous 7 40 How do I modify the watermark texts Watermarks are supported on some models only Your phone supports watermarks On the preview mode choose a watermark with texts and touch the dotted lin...

Page 68: ...r the FM radio interface click then click Set the timer off time 7 44 How do I adjust the volume of the radio On the radio screen press the volume up key to increase the radio s volume and press the volume down key to decrease the radio s volume ...

Page 69: ...e format of the recipient number is incorrect Please try again after entering the correct number MMS messages may not be sent when the attachments are larger than 300 KB different operator has different MMS size limitation Please separate into several MMS messages before sending or send via other means In the messaging app open the options menu select Settings and check whether the SMS center numb...

Page 70: ...ved when no recipient has been entered 8 5 How to change the font size of message You can click message option menu Settings General Message font size to set 8 6 Can I restore the deleted information Can not be restored please be careful when deleting informations 8 7 Is there a size limit when adding attachments in Email The total size of attachments can not be over 5MB in each email so please sp...

Page 71: ...71 8 10 How to set SMS Service Center Number Enter Message Menu Settings Text Message SMS SMS Service Center input the SMS Service Center Number which local network provider provided ...

Page 72: ...t Message SMS uncheck Show sender when forwarding 8 12 How to send contact information via MMS In contact list click on the contact which you want share click on Share contact MMS the contact s information will be automatically converted to MMS and according to the prompts on screen to send MMS ...

Page 73: ...ace click Settings to select the account to be deleted Click Remove account in the account deletion area 8 15 How to add a personalized signature in the message Enter Message Menu Settings General check Attach signature and click on Edit signature input your personalized signature When you send message the signature will be attached 8 16 How to clear up unread reminder Drop down the status bar swi...

Page 74: ...atically turn off the screen to prevent misoperations After left ear or the object removed the screen will automatically light up to facilitate your operation If in the calling process mobile phone is still keep black after left ear press the power button to light the screen and check the if the proximity sensor is covered Note In order to ensure the phone can be normal used do not using a mobile ...

Page 75: ...you wish to delete and select Delete 9 6 The call ringtone automatically reverts to the default ringtone If the ringtone you preset is not a preloaded ringtone check whether the ringtone file was moved or deleted Please reset the ringtone If the phone supports an external microSD card and the preset ringtone is saved on the microSD card the call ringtone will be restored to the default ringtone af...

Page 76: ...t information from the phone to the internal storage in vCard format Open Files go to the root directory of the phone s internal storage transfer the vcf file to the other phone 2 Select the vcf file on the other phone to import the contacts information If the phone supports an external microSD card a microSD card is already inserted and the default storage location is set to SD card you can trans...

Page 77: ...prompts before saving settings 9 12 How to display SIM card contacts Go to the contacts list open the options menu and then select Contacts to display then select SIM card 1 card 2 9 13 How to view the call logs Go to the Dialer interface and select the Dialer tab to view call logs 9 14 Dose the phone support video calls The phone does not support video calls You can choose to install some third p...

Page 78: ...et the default storage location for the contact 9 20 How to find a contact quickly Select the search bar in the contacts page and enter the contact s name 9 21 How to set up a blacklist for incoming calls Click on Phone Manager Harassment filter Setting Blacklist add to add the number Or in the contact list long press one contact select Add to blacklist from the pop up menu 9 22 How to make a call...

Page 79: ... hear the other side sounds in call Other phone may temporarily no signal or may be on mute Proposal hang up the phone to redial Receiver and other hardware reasons will also lead to this failure please contact customer service or bring purchase invoice to service center for inspection 9 26 How to prohibit the phone to dial international phone ban Go to Dialer menu Call settings choose Network ope...

Page 80: ...rwarding all calls to other phone Enter into the Dialer screen touch the option menu Go to Call settings Call forwarding Always forward Enter the number for receiving the forwarded call and touch Activate 9 31 How to transfer unanswered calls to other phone Enter into the Dialer screen touch the option menu Go to Call settings Call forwarding settings Forward when unanswered Enter the number for r...

Page 81: ...All incoming calls according to prompts on screen input Call barring number then click on OK 9 36 How to set up to refuse the incoming calls while roaming On the Dialer screen touch the option menu Go to Call settings choose network operators click on Call barring check Incoming calls while roaming according to prompts on screen input Call barring number then click on OK 9 37 How to delete a favor...

Page 82: ...eeded click Delete 9 40 How to fast mute when incoming calls When there is an incoming call you can press the volume button or the power button to achieve rapid mute 9 41 How to merge contacts Enter into the contact interface open the options menu click Settings merge duplicate contacts according to the screen prompts for the merger ...

Page 83: ...ch makes the actual memory less than the decleared memory 10 2 Prompt for the insufficient memory For the mobile phones supporting external microSD card we advise you move pictures music and videos from internal storage to microSD card if you have the microSD card 1 Open Files Click Internal storage from Local tab page and select the files you want to remove Click cut 2 Return to the local page Cl...

Page 84: ...y Bluetooth the default save path is in Files Bluetooth folder Pictures and Video the default save path is in Files DCIM folder Files from screen capture the default save path is in Files Pictures folder Files recorded by sound recorder the default save path is in Files Recordings folder 10 4 How to format internal storage space Enter Settings click Backup reset Factory data reset Reset phone Eras...

Page 85: ...s of data The lost data cannot be recovered If the microSD card has been inserted into the phone please be sure to remove the microSD card after turn off the phone otherwise it may lead to data loss on the microSD card 10 7 Can it recover the deleted files Cannot recover Please be careful when deleting files 10 8 How to change the location of the file storage The default storage location of the ph...

Page 86: ... microSD card Note The figures are for your reference only The actual screens may vary 10 10 How to format the microSD card To enter the settings interface click Storage SD card confirm the operation you can delete all the data in the microSD card 10 11 How to view the phone memory size To enter the settings interface click Storage you can view the memory size ...

Page 87: ... page The file will be divided into audio videos Images documents Achieves Applications and other types for convenient file management 10 13 How to view mobile phone related information From Settings About phone screen you can view model CPU RAM Internal storage resolution and other information ...

Page 88: ...the update package to complete the update 11 2 Mobile phone fails to update Please access to HUAWEI s official website to download the latest version of update package refer to the update guide to re update Please connect the charger to the phone and then update During the update process the battery power shortage will lead to the update failure If you use the microSD card to update please do not ...

Page 89: ...t your phone has enough space before update You can also access to HUAWEI s official software download website to download the latest software update package to update 11 6 What data will be deleted after update Mobile phone update will delete the contacts messages mail account system settings as well as the installed application etc Please backup the important data before update HOTA update will ...

Page 90: ...chose to skip this application 11 12 Fail to receive the notification of OTA update Generally speaking OTA update is pushed by batches If you fail to receive an update notification for a long time you can enter the HUAWEI official website to download latest softare update package refer to the operating instructions from the package 11 13 How to completely delete all files on the phone Enter the se...

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Page 92: ...problem persists please contact navigation software customer service or change other navigation software If the problem persists please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection 12 3 How to activate GPS navigation To switch on or off the GPS Navigation pull down the notification bar and click GPS switch For more precise or power savi...

Page 93: ...ping 12 7 How to turn on Location Service Enter Settings Location turn on Access to My Location switch 12 8 Does location service consume data traffic Generally speaking mobile phone will consume data traffic during running location related apps or downloading maps after turning on location service It is suggested for data traffic saving to download off line map file in advance and update it regul...

Page 94: ...map data will consume data traffic How much traffic will be consumed mainly depends on the quantity of loading information Second different navigation softwares also influence data traffic consumption Formal software is suggested as some malicious software purposely consume large amount of data traffic 12 14 How to save data traffic consumption during using GPS navigation Use formal navigation sof...

Page 95: ...enna faults can also lead to GPS signal loss 12 17 How does GPS work The mobile phone gets the location data latitude and longitude which is got by GPS module in the phone and shows the location by latitude and longitude in the map 12 18 Difference between GPS location and mobile station location GPS location uses the GPS module to get location from GPS satellites It costs more electricity and acc...

Page 96: ...96 13 Accessory 13 1 Accessory list Handset 1 pcs Battery 2200mAh buildin 1 pcs Charger 5V 1A 1 pcs USB Cable 1 pcs Card needle 1 pcs Packing material Color box Quick Start Guide Warranty card Label etc ...

Page 97: ...list of key components Tang o K ey p art l i st 1212 xl sx 14 1 3 The prinstall third party APP list R ussi an M i d d l e A si a xl s So uth A l tanti c So utheast A si a xl s W estern EU xl s Lati n A m eri can 1 xl s A b ro ad B asel i ne xl s M i d d l e East A fri ca xl s 14 1 4 Double card slot specifications D o ub l e card sl o t sp eci fi cati o ns xl s ...

Page 98: ...98 14 1 5 Mobile illustrates ...

Page 99: ...99 Dual SIM Card Model TAG L21 TAG L22 TAG L23 Single Card Model TAG L01 TAG L03 TAG L13 ...